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transaction problem singapore
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Latest Nxt Client: Nxt 1.11.15

Author Topic: transaction problem  (Read 498 times)

vdaemi

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transaction problem
« on: December 07, 2017, 04:34:48 pm »

hi dears

 i had exchange from nxt to bitcach
But after eight hours not reaching bitcach wallet

my tranxaction=6999373527916907877

what does it mean
plz help me
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VanBreuk

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Re: transaction problem
« Reply #1 on: December 07, 2017, 08:22:17 pm »

Hello,

as you say, the transaction appears in the blockchain so it has been sent successfully. So if after some time the NXT do not show up in your exchange balance, you'll need to contact their user support. It is up to them to credit deposits in their system.
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vdaemi

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Re: transaction problem
« Reply #2 on: December 07, 2017, 08:54:28 pm »

thanks
how can blockchain supporter
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VanBreuk

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Re: transaction problem
« Reply #3 on: December 07, 2017, 11:07:47 pm »

You need to contact the user support address of the service (bitcach, as you mention). They received the NXT, it's up to them to credit them to your balance. It is not a problem in the Nxt platform.
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