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Multigateway User Support Thread
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Author Topic: Multigateway User Support Thread  (Read 239821 times)

valarmg

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Re: Multigateway User Support Thread
« Reply #400 on: August 30, 2014, 10:09:31 am »

The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

This isn't aimed at jl777, but at the production server team. Can we have an update on latest status and an ETA for Litecoin going live on the new servers, and an ETA for the transfer of BTC/BTCD? Perhaps in a different thread? There are posts about work being started on production servers back in early June and it's now nearly 3 months later. What has caused the delays and how can it be ensured that there are no further delays?
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NXT-CSED-4PK5-AR4V-6UB5V

vladimirceman91

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Re: Multigateway User Support Thread
« Reply #401 on: August 30, 2014, 10:15:04 am »

I deposited almost 12 hours ago to MGW and still nothing... And my deposit address search bar is stuck at 39%, relog doesn't help...

Acc NXT-S3JT-5JJE-ZC8F-D7F5M

EDIT: deposit arrived now, but the bar is still stucked at 39%...
« Last Edit: August 30, 2014, 10:53:28 am by vladimirceman91 »
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behemoth

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Re: Multigateway User Support Thread
« Reply #402 on: August 30, 2014, 10:56:26 am »

My asset just arrived. Thanks for the support!
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frohlocke

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Re: Multigateway User Support Thread
« Reply #403 on: August 30, 2014, 12:16:08 pm »

Still missing some funds. Could so please help?

BTC 3PLfuUJmUYWzNWf8eSQgcV1wHCBj4QP7HR
NXT-CDZV-JZKZ-EYDD-4XUG3   

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
« Last Edit: August 30, 2014, 12:18:56 pm by frohlocke »
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jl777

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Re: Multigateway User Support Thread
« Reply #404 on: August 30, 2014, 12:20:00 pm »

Still missing some funds. Could so please help?

BTC 3PLfuUJmUYWzNWf8eSQgcV1wHCBj4QP7HR
NXT-CDZV-JZKZ-EYDD-4XUG3   

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
was it deposit or withdraw
txid?
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kodtycoon

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Re: Multigateway User Support Thread
« Reply #405 on: August 30, 2014, 12:22:32 pm »

mgwbtc withdrawal not showing up on btc blockchain what so ever.. :/

tx id 1) xxxx

tx id 2) xxxx


got it...
« Last Edit: August 30, 2014, 12:33:56 pm by ForrestGump »
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frohlocke

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Re: Multigateway User Support Thread
« Reply #406 on: August 30, 2014, 12:37:48 pm »

Still missing some funds. Could so please help?

BTC 3PLfuUJmUYWzNWf8eSQgcV1wHCBj4QP7HR
NXT-CDZV-JZKZ-EYDD-4XUG3   

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

was a withdrawl:
This might be the Transactions 16257035068737536965, 17000056351571523126.
Hope I am right. Do not have a computer next.

EDIT: Funds received!THX
« Last Edit: August 30, 2014, 01:17:00 pm by frohlocke »
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LeChatNoir

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Re: Multigateway User Support Thread
« Reply #407 on: August 30, 2014, 12:42:28 pm »

How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
« Last Edit: August 30, 2014, 01:54:28 pm by LeChatNoir »
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gary

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Re: Multigateway User Support Thread
« Reply #408 on: August 30, 2014, 02:42:57 pm »

How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035

One day for me. I just received mine.
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PPan

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Re: Multigateway User Support Thread
« Reply #409 on: August 30, 2014, 03:06:49 pm »

15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing
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teletobi

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Re: Multigateway User Support Thread
« Reply #410 on: August 30, 2014, 08:24:59 pm »

15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing

I´m missing a BTCD withdrawal from about 24 hours ago. Everything OK with the network?
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jl777

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Re: Multigateway User Support Thread
« Reply #411 on: August 31, 2014, 01:08:40 am »

15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing

I´m missing a BTCD withdrawal from about 24 hours ago. Everything OK with the network?
One of the servers has diverged from the other so the withdraw processing is stuck. I am a bit busy with some other things this weekend. How urgent is this?

James
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jl777

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Re: Multigateway User Support Thread
« Reply #412 on: August 31, 2014, 01:09:25 am »

How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
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jl777

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Re: Multigateway User Support Thread
« Reply #413 on: August 31, 2014, 01:11:07 am »

How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token
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jl777

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Re: Multigateway User Support Thread
« Reply #414 on: August 31, 2014, 03:14:21 am »

Thinking this could actually be an MGW bug, I spent 2 hours to track down the cause of stuck BTCD withdraws
one of the servers was just going really slowly and somehow couldnt keep up with the BTCD blocks
So I kick started things and it is still slow but at least catching up

I should have started with the assumption that MGW was fine and the problem was something else. It looks like it is still creeping along, I am very low on RAM due to adding LTC. It looks like it could take some hours to catch up

The joy of maintaining servers.

James
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LeChatNoir

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Re: Multigateway User Support Thread
« Reply #415 on: August 31, 2014, 11:36:35 am »

How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token

20 BTC to this address:

1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9

TY
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PPan

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Re: Multigateway User Support Thread
« Reply #416 on: August 31, 2014, 12:39:27 pm »

15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

Status update:
BTCD not received yet.
Asset transfer was nearly 2 days ago.
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teletobi

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Re: Multigateway User Support Thread
« Reply #417 on: August 31, 2014, 04:36:09 pm »

15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing

I´m missing a BTCD withdrawal from about 24 hours ago. Everything OK with the network?
One of the servers has diverged from the other so the withdraw processing is stuck. I am a bit busy with some other things this weekend. How urgent is this?

James

Not urgent at all, more kind of testing and playing around...
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nacer

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Re: Multigateway User Support Thread
« Reply #418 on: August 31, 2014, 04:56:25 pm »

Hi there,

Can you tell me the status for this deposit : 3LK9q5m7aUxy8Y5MjgeTMCXuGzSuwWt2y7 0.3566

It's my asset dividend, if you can unlock them :)


EDIT : SOLVED
« Last Edit: August 31, 2014, 08:53:28 pm by nacer »
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NXT : NXT-9SYB-C2GF-JA2X-2R4S3

jl777

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Re: Multigateway User Support Thread
« Reply #419 on: August 31, 2014, 08:21:08 pm »

How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token

20 BTC to this address:

1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9

TY
have you updated to new GUI?
I see this and I am sorry to have to ask for a token, it is made by the settings link in upper right of GUI
just any token from your NXT acct as this is quite a large amount I do not want to send to false address
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