@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?
PS: Where can I see what MGW version I have installed?
We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing
)
NXT-LQTE-D82C-VKU4-FEPFB
Ok, I see that now.
You did a withdraw today for 2.13 BTC which I understand has been received - https://nxtblocks.info/#section/txid/8357083131485745832
And you got this deposit confirmation AM - https://nxtblocks.info/#section/txid/13391475952572548176
but still haven't received the 3.92332515 mgwBTC. I think James will have to check this out.
Precisely
The asset xfer was done via txid: 769970007453080037
Unfortunately, it seems to not have been confirmed by the network!
This is a very rare case and you were unlucky for this to happen.
I think the reason this happened is due to the sometimes very long time between NXT blocks, due to hardfork? or I notice where there are a lot of tx in a block (mass dividends), often a block is delayed.
anyway, your funds are safe and when MGW1 catches up, it will reprocess and send the assets again. So you should see it in half hour or so.
Again, sorry for the glitch, I should put in a queue of pending asset transfers and automatically resubmit when it doesnt get confirmed, but I fear doing a double transfer and the local node will have the tx and all the data structures are updated, so making an "undo" is quite tricky. Once the network calms down from hardfork, I think this will become super rare again.
James