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Multigateway User Support Thread
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Author Topic: Multigateway User Support Thread  (Read 213499 times)

VanBreuk

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Re: Multigateway User Support Thread
« Reply #220 on: August 19, 2014, 11:30:35 am »

Frohike has a testnet cluster running with the DGS MGW release - https://nxtforum.org/umgwc/teams-eins-and-zwei-coordination-thread/60/#msg86740
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #221 on: August 19, 2014, 12:20:06 pm »

I am taking MGW offline, going to get some rest and hope there will be test results tomorrow.

So at this moment, Multigateway operations are temporarily offline.

The reason is the Nxt blockchain crossed block 213,000 (activating Digital Goods Store and other changes) and that forced a few changes in the Multigateway code that are in process of being tested, to verify everything is working smoothly. For security, James has paused the service until testing is finished.

So, questions you might have:

- Should I deposit coins at this moment?
Please wait until the testing is finished. If you send coins to your exisiting deposit address, the coins will be received but assets will not be credited to your account until MGW is up and running again.

- Can I withdraw coins?
If you request a withdrawal, it won't be automatically processed until MGW is up and running again. So unless it's an emergency, please wait until MGW servers are back up. If it's really, really, really urgent, you can report it here and we'll try to process the withdrawal manually as soon as it's possible. Please note that at this beta stage the MGW service is operated by very few people and everyone's pretty busy verifying the new release, so please wait if possible. Sorry about the inconvenience.

- Can I generate a new deposit address?
You can send the request from Lite MGW if you want, but again, it won't be processed by the MGW servers until they are back online.

- But are my coins safe?
Yes. Operations with mgwBTC/mgwLTC in the Asset Exchange are not affected, your asset amount is not affected, and all the multisignature BTC/LTC accounts are safe as always in the Multigateway servers. The only operations that are on hold at this moment are automated deposits/withdrawals.

- And when are MGW operations going to be working again?
As soon as possible! If we could give a precise time, such as "in eight hours", we would. But it's essential to make sure that the changes in the Nxt blockchain are not affecting any of the Multigateway operations, so for security reasons the MGW operations will be paused until everything looks good. We'll post an announcement as soon as MGW is fully up and working again.

A warning has been added in http://multigateway.org and will be removed once MGW is up again. Thanks for your patience.
« Last Edit: August 19, 2014, 12:39:27 pm by VanBreuk »
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jl777

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Re: Multigateway User Support Thread
« Reply #222 on: August 20, 2014, 03:53:35 am »

I have TEST version of mgwBTCD MGW running
asset 11060861818140490423

I am hoping someone knows how to update MGW lite to support testing for this.
If this tests out, that means a lot of new coins should be supported as I think it came down the peercoin fork

txfee 0.0001
NXTequiv 0.01
decimals 4

pushed to secret-sauce and needs to be used instead of older version

James

P.S. Its running using same signatures, etc. as the main MGW servers

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KarlKarlsson

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Re: Multigateway User Support Thread
« Reply #223 on: August 20, 2014, 12:36:07 pm »

When do you expect the MGW to be back online?
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TwinWinNerD

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Re: Multigateway User Support Thread
« Reply #224 on: August 20, 2014, 02:23:06 pm »

Have ~25 mgwBTC. Want real BTC.

PM me.

eimon

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Re: Multigateway User Support Thread
« Reply #225 on: August 20, 2014, 03:05:34 pm »

Is there a way to withdraw BTC from MGW at this time?

Without requesting a specific time for servers coming back online, is it likely to be hours or days at this point?
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #226 on: August 20, 2014, 03:19:15 pm »

When do you expect the MGW to be back online?

Is there a way to withdraw BTC from MGW at this time?

Without requesting a specific time for servers coming back online, is it likely to be hours or days at this point?

We're using this pit stop for other improvements besides the security testing for post-DGS Nxt network. Otherwise, the service might have to be paused again soon, and repeated stops would be understandably annoying.

Improvements include activation of BTCD (Bitcoindark) and partial migration to the definitive production servers. It's difficult to give an ETA without being misleading since everything depends on testing results, but we should be back online in very few days.

In the meantime, if you need to withdraw mgwBTC through MGW urgently, you can leave a post here and we'll process it manually as soon as possible.

Another option to exchange mgwBTC for BTC, if you want, is to do a direct exchange with another member (like TwinWinNerD is offering). For as long as MGW stays paused, I will provide free escrow if required for any off-MGW exchanges mgwBTC <> BTC.
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jl777

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Re: Multigateway User Support Thread
« Reply #227 on: August 20, 2014, 07:33:06 pm »

As soon as some basic tests are passed, I am open to starting the MGW servers so they can catch up with the pending transactions. However I am worried about the possibility of tx mistakes until all the tests are passed

However if I can get the promise from people to cooperate in case of any glitches, eg. to return any extra assets or extra coins you get so that the people who might get shortchanged could get compensated, then I am more likely to do this sooner than later.

I know I cant get everybody to promise, but if TwinnerD (who seems to have the most volumes!) and a few other peoples can agree to this, I will try to do this MGW clearing in a few hours. Depending on how that goes, I might leave it running in attended mode. That means everytime I lose ISP connection (many times a day), the MGW servers will probably need to be restarted, so the response time will be unpredictable.

James
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nacer

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Re: Multigateway User Support Thread
« Reply #228 on: August 20, 2014, 09:19:24 pm »

I agree to return coin if i receive more than i should. MGW is a must needed tech for nxt. I have passed 2 hours today for transfering nxt to btc for paying a new miner for scrypt asset ... . sooner the better.


Edit: I don't have any deposit at waiting a this moment.


« Last Edit: August 20, 2014, 09:44:29 pm by nacer »
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jl777

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Re: Multigateway User Support Thread
« Reply #229 on: August 20, 2014, 09:30:01 pm »

I agree to return coin if i receive more than i should. MGW is a must needed tech for nxt. I have passed 2 hours today for transfering nxt to btc for paying a new miner for scrypt asset ... . sooner the better.
twinner?
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TwinWinNerD

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Re: Multigateway User Support Thread
« Reply #230 on: August 20, 2014, 09:35:48 pm »

Sure, I only have a 7.x BTC deposit pending, if I get more, I send back.

nacer

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Re: Multigateway User Support Thread
« Reply #231 on: August 20, 2014, 09:46:48 pm »

jl777,

For you information, the client should detect that i have already send a request for BTC address to MGW.

Because i have two request pending for btc address for this id : NXT-2LPS-EJUF-UCS3-5VCVE

I'm not sure what the result is going to be :)


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jl777

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Re: Multigateway User Support Thread
« Reply #232 on: August 20, 2014, 10:28:43 pm »

jl777,

For you information, the client should detect that i have already send a request for BTC address to MGW.

Because i have two request pending for btc address for this id : NXT-2LPS-EJUF-UCS3-5VCVE

I'm not sure what the result is going to be :)
no worries, it will ignore the second request, so only effect is the extra NXT it cost
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eimon

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Re: Multigateway User Support Thread
« Reply #233 on: August 20, 2014, 11:48:38 pm »

I agree to send back any excess BTC sent my way  ;D
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jl777

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Re: Multigateway User Support Thread
« Reply #234 on: August 20, 2014, 11:54:35 pm »

I agree to send back any excess BTC sent my way  ;D
I have seen it catch up and send out deposit addresses, asset xfers and a small withdraw
however it is not balanced yet:

get_confirmed_deposits BTC returns 326 184.71163706 vs assets 181.53705215 diff 3.17458491
BTC height.316702 of 316705 max 4.84470180 min 0.00005624 median 2.42237902 |unspent 184.71163706

If you have a pending tx and it has not completed, please post the txid (bitcoin or NXT)
I dont think everything is quite right yet
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TwinWinNerD

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Re: Multigateway User Support Thread
« Reply #235 on: August 20, 2014, 11:56:42 pm »

got my deposit right.

Btw, the "NXT services" vanished from my client. is this because of post 213000 block?

Do I need to install something different?

jl777

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Re: Multigateway User Support Thread
« Reply #236 on: August 20, 2014, 11:57:21 pm »

I had to burn 1.04 BTCD as I had some problems getting everything to work post-DGS
Now I could recover this, but it is simply too much work to figure out how to cash in the multisig unspent outputs
just an interesting thing from practical point. Even if two MGW servers get compromised and their wallets stolen, it is still a project to cashout all the hundreds(!) of multisig accts

James
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jl777

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Re: Multigateway User Support Thread
« Reply #237 on: August 20, 2014, 11:58:43 pm »

got my deposit right.

Btw, the "NXT services" vanished from my client. is this because of post 213000 block?

Do I need to install something different?
GUI needs to be rereleased for every NRS update, even if the NRS is backwards compatible. Not sure of details, but I havent seen a release for 1.2.6 GUI, I am seeing BTCD test tx by longzai so I if testing goes well, we will see a GUI release soon

James
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TwinWinNerD

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Re: Multigateway User Support Thread
« Reply #238 on: August 21, 2014, 12:01:18 am »

got my deposit right.

Btw, the "NXT services" vanished from my client. is this because of post 213000 block?

Do I need to install something different?
GUI needs to be rereleased for every NRS update, even if the NRS is backwards compatible. Not sure of details, but I havent seen a release for 1.2.6 GUI, I am seeing BTCD test tx by longzai so I if testing goes well, we will see a GUI release soon

James

Ahh, actually a cool mechanism, makes sure that one never uses an outdated version and burning coins ;)

jl777

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Re: Multigateway User Support Thread
« Reply #239 on: August 21, 2014, 01:06:45 am »

BTC num accts.224 sum 191.54677368 RTbalances 191.54677368 | changed 0 0
get_confirmed_deposits BTC returns 327 191.81967367 vs assets 191.54677368 diff 0.27289999
BTC height.316712 of 316715 max 7.10803661 min 0.00005624 median 3.55404642 |unspent 191.81967367

WARNING: no valid withdraw address for NXT.15406433363942707500 10444313778023141945
pending_withdraw 0.01980000 -> sum 0.00000000 numredeems.0 numoutputs.1

no withdraw address for 0.00050000 - txfee = 0.0003
WARNING: no valid withdraw address for NXT.4188907621702661070 2905372829062057583

WARNING: no valid withdraw address for NXT.1469652009744590481 2880650109429147449
pending_withdraw 0.02980000 -> sum 0.00000000 numredeems.0 numoutputs.1

invalid address.(RYTDjpcy7GjDG9PFsrRjSrVSVXQETqwuHv) for NXT.16853559438583152720 0.10000000 validate.-1
default withdraw address is also malformed: ()
WARNING: no valid withdraw address for NXT.16853559438583152720 10813185607170380052
pending_withdraw 0.09980000 -> sum 0.00000000 numredeems.0 numoutputs.1

WARNING: no valid withdraw address for NXT.11088529760408352982 14853910565451173419
pending_withdraw 0.11720000 -> sum 0.00000000 numredeems.0 numoutputs.1

WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049

WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049
pending_withdraw 0.00120000 -> sum 0.00000000 numredeems.0 numoutputs.1

WARNING: no valid withdraw address for NXT.10241045008951890673 5312632241413613749
pending_withdraw 0.00479999 -> sum 0.00000000 numredeems.0 numoutputs.1

I am used to MGW being exact to the satoshi, but it is off by over one quarter BTC :(
It appears that a bunch of malformed withdraw requests were done and these are in limbo, the asset received but not sent out, like a tx that is waiting for a referencehash to appear, these are waiting for their withdraw address to appear.
Unfortunately I have no easy way to cancel such limbo tx and messing with the blockchain is not a good idea!

The total limbo amount is: 0.27289999 vs 0.27289999 | adjusted diff .0000000
considering the magnitude of changes, the fact that it still exactly matches to the satoshi makes me feel pretty good

If you are the owner of the bigger limbo amounts I will figure out how to cash it out to you after the transition to production servers.

Based on this result, I think as soon as longzai releases a matched GUI, we can use MGW but keep in mind it is only BTC and BTCD now (LTC is migrating to production servers!) and no uptime guarantee. However, considering that the average withdraw time of the exchanges can easily go into days, or weeks, I hope for your understanding

James
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