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Author Topic: Multigateway User Support Thread  (Read 240898 times)

_mr_e

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Re: Multigateway User Support Thread
« Reply #100 on: August 13, 2014, 04:18:09 pm »

Why is it taking extra confirmations? Should this part not be automated?
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valarmg

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Re: Multigateway User Support Thread
« Reply #101 on: August 13, 2014, 04:31:34 pm »

Why is it taking extra confirmations? Should this part not be automated?

It is automated, just sometimes takes a while for the software to process. Speed isn't a priority for deposits, more important to make sure neither Nxt or bitcoin are on a fork.

If after 15 confirmation, the deposit hasn't arrived, it's likely due to the servers being down. Software is still in beta, and production servers are not yet in use.
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buybitcoinscanada

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Re: Multigateway User Support Thread
« Reply #102 on: August 13, 2014, 09:18:12 pm »

A
« Last Edit: October 12, 2014, 12:02:15 pm by buybitcoinscanada »
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eimon

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Re: Multigateway User Support Thread
« Reply #103 on: August 14, 2014, 04:20:11 am »

Servers down? 20 confirmations and still not showing.
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sava0123

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Re: Multigateway User Support Thread
« Reply #104 on: August 14, 2014, 10:07:10 am »

.
« Last Edit: November 25, 2014, 05:11:33 pm by sava0123 »
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longzai1988

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Re: Multigateway User Support Thread
« Reply #105 on: August 14, 2014, 11:34:58 am »

I can't generate BTC deposit adress. Already sent 2 transactions and still nothing. GUI says "Searching wallet" after I refreshing the page.

Transaction Ids:

1924039121046447174
8940619001068203785

Did you use the latest mgw 1.4.1 with NRS 1.2.5?

p/s : The message content in requesting deposit address is malformed, i suspect you are using some old version or some javascript on your NRS is not update correctly
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10533725144527397164 NXT-HSBE-8PWL-CUCD-BHUD6
NXT Multigateway - http://multigateway.com/

sava0123

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Re: Multigateway User Support Thread
« Reply #106 on: August 14, 2014, 11:40:42 am »

.
« Last Edit: November 25, 2014, 05:11:26 pm by sava0123 »
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longzai1988

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Re: Multigateway User Support Thread
« Reply #107 on: August 14, 2014, 11:46:46 am »

I can't generate BTC deposit adress. Already sent 2 transactions and still nothing. GUI says "Searching wallet" after I refreshing the page.

Transaction Ids:

1924039121046447174
8940619001068203785

Did you use the latest mgw 1.4.1 with NRS 1.2.5?

p/s : The message content in requesting deposit address is malformed, i suspect you are using some old version or some javascript on your NRS is not update correctly

I have no UI for MGW when I install it using Lite Multigateway BETA v1.4 Installer.

Lite Multigateway BETA v1.4 only compatible to NRS 1.2.4, please wait for the site to update new installer or you can manually update your mgw following here :

https://nxtforum.org/index.php?topic=3008.0
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10533725144527397164 NXT-HSBE-8PWL-CUCD-BHUD6
NXT Multigateway - http://multigateway.com/

sava0123

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Re: Multigateway User Support Thread
« Reply #108 on: August 14, 2014, 11:55:57 am »

.
« Last Edit: November 25, 2014, 05:11:38 pm by sava0123 »
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sava0123

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Re: Multigateway User Support Thread
« Reply #109 on: August 14, 2014, 12:07:23 pm »

.
« Last Edit: November 25, 2014, 05:10:49 pm by sava0123 »
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longzai1988

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Re: Multigateway User Support Thread
« Reply #110 on: August 14, 2014, 12:11:30 pm »

So with updated MGW (1.4.1) and NRS (1.2.5) this message is being sent:

úîÛº`òÛH-X[g{"BTC":"","LTC":"","DOGE":"","DRK":"","CGB":""}

Is this ok?

Yep this is fine, please wait for a while for the deposit address to reach
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10533725144527397164 NXT-HSBE-8PWL-CUCD-BHUD6
NXT Multigateway - http://multigateway.com/

jefdiesel

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Re: Multigateway User Support Thread
« Reply #111 on: August 14, 2014, 01:27:43 pm »

I tried updating the UI files, pulling out the .gz but couldnt get it. thanks for your updated file, works great
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #112 on: August 14, 2014, 02:16:56 pm »

Website downloads updated for Lite MGW 1.4.1, thank you longzai :)
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eimon

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Re: Multigateway User Support Thread
« Reply #113 on: August 14, 2014, 03:06:57 pm »

Is anybody else having deposit delays? I'm still waiting on a BTC deposit from yesterday that has 104 confirmations at this point. Transaction # 7ba15825625b5bc6037e30490e5b46711aa6daf2f9d13d6c33e119065a7fd25d
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buybitcoinscanada

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Re: Multigateway User Support Thread
« Reply #114 on: August 14, 2014, 03:27:46 pm »

A
« Last Edit: October 12, 2014, 12:02:40 pm by buybitcoinscanada »
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #115 on: August 14, 2014, 03:36:20 pm »

So whats the story with the prohibitively long wait times before btc withdrawals from multigateway even show up on the blockchain? Is there something going on in the background that I dont get, are the withdrawals being pushed manually, do the servers keep going down? Anyone care to explain? I'm loving the mgw, except for that. Its a big turn off, I can only imagine how newbie users are going to feel about it.

As far as I can tell, this is due to delays for server connectivity/uptime issues. There's certainly no manual processing of deposits or withdrawals.

Frohicke, abuelau and domsch are working in setup of the definitive production servers that will manage BTC/LTC and others instead of the current bootstrapping servers used by jl777. They should be ready soon and that should improve confirmation speeds.

I understand this is now the turn off about the service, and I'm sorry I cannot provide a quick solution to delayed deposits or withdrawals. Hopefully the current servers will catch up soon.
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buybitcoinscanada

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Re: Multigateway User Support Thread
« Reply #116 on: August 14, 2014, 03:50:04 pm »

A
« Last Edit: October 12, 2014, 12:03:24 pm by buybitcoinscanada »
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #117 on: August 14, 2014, 04:17:01 pm »

So whats the story with the prohibitively long wait times before btc withdrawals from multigateway even show up on the blockchain? Is there something going on in the background that I dont get, are the withdrawals being pushed manually, do the servers keep going down? Anyone care to explain? I'm loving the mgw, except for that. Its a big turn off, I can only imagine how newbie users are going to feel about it.

As far as I can tell, this is due to delays for server connectivity/uptime issues. There's certainly no manual processing of deposits or withdrawals.

Frohicke, abuelau and domsch are working in setup of the definitive production servers that will manage BTC/LTC and others instead of the current bootstrapping servers used by jl777. They should be ready soon and that should improve confirmation speeds.

I understand this is now the turn off about the service, and I'm sorry I cannot provide a quick solution to delayed deposits or withdrawals. Hopefully the current servers will catch up soon.

Thank you for the explanation VanBreuk. Another brief one. Are the MGW waiting for confirmations on a multisig address or something before the funds are passed on to my withdrawal address? Just trying to understand the processing time.

Transactions using up to three keys are considered standard by bitcoind, and MGW uses 2-of-3 multisig. So this should not require extra confirmation times.

Currently, BTC blockchain average confirmation times are oscillating between 7 and 8 confirmations. AFAIK MGW servers process withdrawals in batch regularly, and I presume that might account for two or three occasional extra BTC blocks before being broadcasted. This is the theory. Now, withdrawals require 2-of-3 signatures BUT also require validation from the three servers before two of them sign them, so if one of the servers is offline (or in the event of a fork) withdrawals will be stacked until the missing server comes back online, and then catch up. In that moment, the average BTC blockchain confirmation times start to count.

I know James had some ISP issues and has little time to monitor the MGW servers. That's the only reason why at this moment withdrawals might delay more than the expected BTC blockchain blocks once they are broadcasted - because for as long as a server is down, they won't be. Server uptime should improve a lot soon, and in any case, please keep in mind that's a side effect of security features. 

If you want to learn more about how the service works (at least about as much as I know now), please grab the Multigateway Docs.
 
« Last Edit: August 14, 2014, 04:21:45 pm by VanBreuk »
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buybitcoinscanada

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Re: Multigateway User Support Thread
« Reply #118 on: August 14, 2014, 04:43:30 pm »

A
« Last Edit: October 12, 2014, 12:03:46 pm by buybitcoinscanada »
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jl777

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Re: Multigateway User Support Thread
« Reply #119 on: August 14, 2014, 05:02:50 pm »

Is anybody else having deposit delays? I'm still waiting on a BTC deposit from yesterday that has 104 confirmations at this point. Transaction # 7ba15825625b5bc6037e30490e5b46711aa6daf2f9d13d6c33e119065a7fd25d
txid 11381683547678850177 it was transferred around 500 NXT blocks ago
Maybe it is GUI display issue? have you refreshed the page?
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