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Multigateway User Support Thread
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Author Topic: Multigateway User Support Thread  (Read 239972 times)

Cryptographer

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Re: Multigateway User Support Thread
« Reply #800 on: November 03, 2014, 03:08:07 pm »

James, would you mind checking if MGW is still runing, or maybe has crashed?

Its 34 hours now (tx ID 3445285522373723502 ) and its still not there. This can't be "normel" slow processing time, maybe MGW froze and needs to be restarted or something?

Finaly!!! 37 hours later, it hit the blockchain!

Looks like mine hit also.
« Last Edit: November 03, 2014, 03:10:41 pm by Cryptographer »
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Dervish

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Re: Multigateway User Support Thread
« Reply #801 on: November 10, 2014, 05:45:41 pm »

I have withdrawed 15 btc more than 3 hours ago. I have not get them yet. Could you check it?
Tx: 10484864427217290039
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TwinWinNerD

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Re: Multigateway User Support Thread
« Reply #802 on: November 10, 2014, 05:50:27 pm »

I have withdrawed 15 btc more than 3 hours ago. I have not get them yet. Could you check it?
Tx: 10484864427217290039


Please wait atleast 24-48 hours before starting a support request. The MGW runs on developement servers at this moment, it isn't on production servers.

vladimirceman91

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Re: Multigateway User Support Thread
« Reply #803 on: November 13, 2014, 06:37:42 pm »

It has been 44 hours since I deposited to my MGW account, still nothing...

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M
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Berry

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Re: Multigateway status reports
« Reply #804 on: November 13, 2014, 06:55:30 pm »


I try to use it the very first time.

I installed this supernet 1.3.2.2 file and copied he nxt_db folder from NXT-WalletWin but it still tries to download the whole blockchain.
Is it normal or am I doing something wrong?
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Peter2516

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Re: Multigateway User Support Thread
« Reply #805 on: November 13, 2014, 06:57:10 pm »

Oh, and for people who haven't heard the news: use the NEW multigateway and the NEW mgwBTC asset http://multigateway.org/

https://nxtforum.org/nxtservices-releases/multigateway-production-servers-online-with-supernet-release/
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vladimirceman91

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Re: Multigateway User Support Thread
« Reply #806 on: November 13, 2014, 08:16:27 pm »

So what about my transaction to old MGW? Is that going to get there?
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #807 on: November 13, 2014, 08:46:35 pm »

So what about my transaction to old MGW? Is that going to get there?

Your old deposit address is still in the wallet of development servers, and development servers will still be maintained for a while, so your deposit should arrive and be processed. Response times, though, are another question.
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VanBreuk

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Re: Re: Multigateway status reports
« Reply #808 on: November 13, 2014, 09:14:32 pm »

I try to use it the very first time.

I installed this supernet 1.3.2.2 file and copied he nxt_db folder from NXT-WalletWin but it still tries to download the whole blockchain.
Is it normal or am I doing something wrong?

Users have reported today that this first SuperNET release doesn't like nxt_db if it comes from Nxt Client v1.3.3, released yesterday few hours before SuperNET. I tried it yesterday with the database from Nxt Client v1.3.2 and it worked fine, so I introduced this tip in the first (rushed) update in http://multigateway.org. I will edit it to warn about this exception.

If you were trying to re-use nxt_db from Nxt Client 1.3.2 or earlier, it should work fine.

I'm merging your post and this reply into the Multigateway User Support thread.
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nextcafe

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Re: Multigateway User Support Thread
« Reply #809 on: November 14, 2014, 02:35:54 am »

When you send to the new asset ID does it generate a new deposit address?
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vladimirceman91

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Re: Multigateway User Support Thread
« Reply #810 on: November 14, 2014, 09:45:59 am »

Could someone please check my deposit on old MGW, please?

It has been 60 hours now, I don't believe it's a regular thing...

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #811 on: November 14, 2014, 01:00:07 pm »

SuperNET v1.3.3.1 has been released :)

This is distilled from Nxt 1.3.3 core and solves the compatibility problems between SuperNET and the Nxt 1.3.3 database (nxt_db folder) reported yesterday by some users.

When you send to the new asset ID does it generate a new deposit address?

The new BTC deposit address for production servers has to be generated by user request from the SuperNET Multigateway section.

Actually I don't understand what you mean with "when you send to the new asset ID"...

Could someone please check my deposit on old MGW, please?

It has been 60 hours now, I don't believe it's a regular thing...

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Forwarded this to James, hopefully he can look into it soon.
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xcn

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Re: Multigateway User Support Thread
« Reply #812 on: November 14, 2014, 03:03:54 pm »

it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

withdrawal address: 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i
« Last Edit: November 20, 2014, 02:30:15 pm by xcn »
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Pilot

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Re: Multigateway User Support Thread
« Reply #813 on: November 14, 2014, 03:14:09 pm »

Thanks for getting the Production servers up to everyone involved. This is a great project.

Was there actually a need to change the assets though? That's going to cause a huge amount of confusion for quite some time. Was it not possible to provide the BTC/NXT Keys from the beta servers to the production server operators?

I mean, the toothpaste is out of the tube at this point, but it's just a head shaker.
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damon

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Re: Multigateway User Support Thread
« Reply #814 on: November 14, 2014, 03:40:36 pm »

I have some Blackcoin I want to store on the Multigateway - I tried requesting a Blackcoin address both through the old version 1.3.2 (13563328046340660339) and the new 1.3.3 ((3121780228594767883) still no deposit address.
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #815 on: November 14, 2014, 03:52:49 pm »

it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

account number: NXT-XHH6-RXZ4-6M59-9C4V7
withdrawal address: 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i

This is actually outside of production servers (PS) jurisdiction, PS are online and working.

The issue with delayed withdrawals during migration can happen because the process is as follows:

1. User requests a swap of old assets for PS mgwBTC
2. The share swap script sends the PS mgwBTC assets to the user
3. I push a transfer of the corresponding amount of BTC from development servers to PS to keep things under tally.

If these transfers are delayed because dev servers are on hold, withdraws through PS will also be delayed because PS are waiting for the funds to arrive in order to verify and process withdrawals.

So I hope that dev servers will catch up with the transfers soon and then PS can keep doing their job.

Thanks for getting the Production servers up to everyone involved. This is a great project.

Was there actually a need to change the assets though? That's going to cause a huge amount of confusion for quite some time. Was it not possible to provide the BTC/NXT Keys from the beta servers to the production server operators?

I mean, the toothpaste is out of the tube at this point, but it's just a head shaker.

The need for a new mgwBTC for PS was required by James and anon136 for several technical reasons I cannot elaborate much about. I was aware that this would make things more complicated during the migration process and involve more maintenance and following, but there did not seem to be an alternative, so we devised the simplest way for the users to follow the migration.

I'm following asset swaps as closely as possible, and PS are working. Hopefully the BTC transit will start to work faster so the internal side of migration will stop causing significant delays to users.

I have some Blackcoin I want to store on the Multigateway - I tried requesting a Blackcoin address both through the old version 1.3.2 (13563328046340660339) and the new 1.3.3 ((3121780228594767883) still no deposit address.

Blackcoin is managed by the second cluster (team Starbuck). The realtime status shows two servers are currently unreachable - http://teamstarbuckmgw.wordpress.com/

Hopefully they will see this, but I'm sending them a warning to restart the daemon so requests are processed again.
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frohlocke

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Re: Multigateway User Support Thread
« Reply #816 on: November 14, 2014, 06:02:46 pm »

Could so pls check tx 13344565869854519436. "redeem":"BTC","withdrawaddr":"1PsVr9878Q2zGYiDkt1rzVFUwSX6mpRoEE","InstantDEX":""}
thx
(Used NEW supernetclient and new Asset)
« Last Edit: November 15, 2014, 08:23:34 am by frohlocke »
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Pilot

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Re: Multigateway User Support Thread
« Reply #817 on: November 14, 2014, 09:20:50 pm »

Yea, now that BTC is on production servers, I'll start using it again.

I assume it is not wise to send to the MGW from an exchange or a miner? Is this true?
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #818 on: November 14, 2014, 09:49:22 pm »

I assume it is not wise to send to the MGW from an exchange or a miner? Is this true?

If you mean to deposit BTC, I see no reason to have problems. You're sending to a BTC address, the only unusual aspect is that it is a multisig address so it starts with a 3-, but unless the sending scripts got confused with this, it should work like the usual withdraw to your wallet address.

When testing, I deposited BTC directly from Poloniex without problems.
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xcn

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Re: Multigateway User Support Thread
« Reply #819 on: November 15, 2014, 05:46:49 am »

it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

withdrawal address:1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i

This is actually outside of production servers (PS) jurisdiction, PS are online and working.


I used new supernet client to deposit and withdraw. There was already a new asset (17554243582654188572) and a new multisig BTC address (3A3abmQBQSMTee9sQHjWiWe1kinXdhj2FV)
deposit was fine and i got my asset quite fast.

Then i wanted to withdraw to 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i
Asset was redeemed, but no BTC still on the blockchain.

i don't get it, how's this not a PS jurisdiction. :/
« Last Edit: November 20, 2014, 02:30:38 pm by xcn »
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