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Author Topic: Multigateway User Support Thread  (Read 239968 times)

tylergillies

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Re: Multigateway User Support Thread
« Reply #580 on: September 26, 2014, 08:09:02 am »

I sent http://www.mynxt.info/blockexplorer/details.php?action=tx&tx=12806142915980918267 two hours ago and no btc on other end yet, is this normal?
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frohlocke

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Re: Multigateway User Support Thread
« Reply #581 on: September 26, 2014, 08:25:14 am »

Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
How is debuging going?
I asked BTCDdev to investigate, he was able to duplicate and I hope he can narrow down the problem

If this is super urgent, I can manually xfer you the funds,but it might accidentally get sent again when we fix the bug
i know I can trust you so, what is your address and amount, I will manually send
no problem will wait.
EDIT: Funds received THX.
« Last Edit: September 28, 2014, 04:10:53 pm by frohlocke »
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skywave

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Re: Multigateway User Support Thread
« Reply #582 on: September 26, 2014, 11:51:16 am »

Not sure if it will eventually arrive into my mgwBTC balance?
I sent 0.003BTC yday to the generated address in the Multigateway (MGW) mostly in order to test it out, but they remain to be seen in the balance.
95 confirmations in my BTC wallet so they are out there somewhere :)
Is there still some bugs with the server/patch update or what have we?

edit just now: haha sure thing - when I shipped this reply off - I checked the balance - and ofc the funds just arrived :)
« Last Edit: September 26, 2014, 11:57:42 am by skywave »
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spaw

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Re: Multigateway User Support Thread
« Reply #583 on: September 26, 2014, 03:19:41 pm »

Just popping in to say well done to everyone involved with MGW! I'd stayed away for fear of the tech being to complicated to work with but I broke down and installed the most recent NXT services plugin and was blown away by the eases of use! You guys have done a fantastic job making some serious tech incredibly user friendly!

Cheers,
spaw
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cobaltskky

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Re: Multigateway User Support Thread
« Reply #584 on: September 26, 2014, 03:46:27 pm »

Just popping in to say well done to everyone involved with MGW! I'd stayed away for fear of the tech being to complicated to work with but I broke down and installed the most recent NXT services plugin and was blown away by the eases of use! You guys have done a fantastic job making some serious tech incredibly user friendly!

Cheers,
spaw

Thank you for your kind words!
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mystcoin

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Re: Multigateway User Support Thread
« Reply #585 on: September 26, 2014, 05:35:47 pm »

Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days, 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays
« Last Edit: October 05, 2014, 05:47:54 am by mystcoin »
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jl777

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Re: Multigateway User Support Thread
« Reply #586 on: September 26, 2014, 06:17:08 pm »

Two of my mgwBTC withdrawals are now delayed by 5 and 4 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.
been testing teleport, this slows down MGW processing
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tylergillies

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Re: Multigateway User Support Thread
« Reply #587 on: September 26, 2014, 08:57:48 pm »

Two of my mgwBTC withdrawals are now delayed by 5 and 4 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.
been testing teleport, this slows down MGW processing

Is the teleport just covering BTCD or all the assets in MGW?
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jl777

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Re: Multigateway User Support Thread
« Reply #588 on: September 26, 2014, 08:59:19 pm »

Two of my mgwBTC withdrawals are now delayed by 5 and 4 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.
been testing teleport, this slows down MGW processing

Is the teleport just covering BTCD or all the assets in MGW?
at first BTCD, then BTC, then NXT and then NXT assets
not sure of schedule
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jl777

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Re: Multigateway User Support Thread
« Reply #589 on: September 26, 2014, 09:32:06 pm »

Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
How is debuging going?
I asked BTCDdev to investigate, he was able to duplicate and I hope he can narrow down the problem

If this is super urgent, I can manually xfer you the funds,but it might accidentally get sent again when we fix the bug
i know I can trust you so, what is your address and amount, I will manually send
no problem will wait.
sorry for the long wait, your withdraw should have gone out
I kept it in suspended animation as it looked like it was an actual MGW bug
turns out with all my 100+ test builds, the cache exclude list got a block it shouldnt have and the block with a relevant spending was missed and MGW tried to double spend

fixed by resetting the cache and not doing any testbuilds for a while

James
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mystcoin

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Re: Multigateway User Support Thread
« Reply #590 on: September 27, 2014, 04:08:15 am »

Two of my mgwBTC withdrawals are now delayed 208 hours (8 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

BTC still hasn't arrived.
« Last Edit: October 05, 2014, 05:48:28 am by mystcoin »
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jl777

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Re: Multigateway User Support Thread
« Reply #591 on: September 27, 2014, 05:49:35 am »

Two of my mgwBTC withdrawals are now delayed by 17 and 16 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

BTC still hasn't arrived.
it will be a while, one of the servers needs to redownload the BTC blockchain
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kyma

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Re: Multigateway User Support Thread
« Reply #592 on: September 28, 2014, 01:19:08 am »

some coin I successfully deposited a while back is not currently displaying in the NXT client mgwBTCD.

I recently upgraded my mac client (wesley's) and had to reinstall the nxt-services-plugin1.4.7 (since it currently doesn't come standard).

Now I am looking at the BTCD portion of the client and seeing a balance of zero.

txid: 677e52e99cd32a678bfbeb5fb6febb44bd7c8bc2749f168a97a2793e334de87a
btcd recipient address: bUpDGMBSkEkaXmS3Va4x8XEKRSwHo1zANz

block explorer shows the funds are there but my client is all zeros. Prior to upgrading I have verified that the funds were displaying. Is it because it is such a small amount? the client says it must be greater than 0.05 and the amount sent was 0.1.

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jl777

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Re: Multigateway User Support Thread
« Reply #593 on: September 28, 2014, 01:25:21 am »

some coin I successfully deposited a while back is not currently displaying in the NXT client mgwBTCD.

I recently upgraded my mac client (wesley's) and had to reinstall the nxt-services-plugin1.4.7 (since it currently doesn't come standard).

Now I am looking at the BTCD portion of the client and seeing a balance of zero.

txid: 677e52e99cd32a678bfbeb5fb6febb44bd7c8bc2749f168a97a2793e334de87a
btcd recipient address: bUpDGMBSkEkaXmS3Va4x8XEKRSwHo1zANz

block explorer shows the funds are there but my client is all zeros. Prior to upgrading I have verified that the funds were displaying. Is it because it is such a small amount? the client says it must be greater than 0.05 and the amount sent was 0.1.
this is weekend, so I am doing server maintenance
it is taking a long time, but it will eventually get there
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kyma

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Re: Multigateway User Support Thread
« Reply #594 on: September 28, 2014, 04:39:54 am »

thanks! inspiring work! wonderful innovations here! so exciting watching everything unfold.
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jl777

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Re: Multigateway User Support Thread
« Reply #595 on: September 28, 2014, 05:24:04 am »

Well, today is totally lost. Between dealing with investor support issues I have to spend hours fiddling with MGW server.

I have way too much coding to do to be stuck doing MGW server maintenance!

So far the issues have not been related to MGW itself, server out of RAM, new versions, shellshock, test versions crashing and messing up the cache, etc.

As of next weekend, I will formally stop running MGW servers. Until the production servers are running, there wont be any MGW servers.

I suggest to withdraw all the MGW assets ASAP. if they get stuck after I shutdown the MGW on my dev servers, it could take a while for me to figure out how to properly to manual withdraws. I need to code for 14 to 20 hours at a stretch and I cannot be monitoring people's deposit/withdraws that are not appearing after 17 blocks. So if you do not withdraw before the weekend, the funds will be safe but inaccessible for some weeks.

James
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mystcoin

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Re: Multigateway User Support Thread
« Reply #596 on: September 28, 2014, 06:16:18 am »

Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

James, my BTC still hasn't arrived. I'm reluctant to withdraw my remaining balance until I know withdrawal works.

Edit: OK, I see your note below. I will update when I receive my BTC so others will know that withdrawal is working again.

Edit: After 144 hours (6 days), still no BTC in my wallet.
« Last Edit: October 05, 2014, 05:49:07 am by mystcoin »
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jl777

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Re: Multigateway User Support Thread
« Reply #597 on: September 28, 2014, 06:16:32 am »

I also dont have time to figure out how to transition from my dev MGW servers to production as this requires messing with multisig tx and that is always a pain. So the migration path is for everybody to withdraw or be willing to be patient and not complain while the production servers come online.

Then everybody needs to make new deposit addresses as any deposits to the old address will come to my servers and while I dont mind the donations, it is really a pain to deal with.

When everybody is having the new deposit addresses, then I will do a transfer of the unspent deposits to the production MGW deposit address to a special acct and then this completes the transition.

I have to conserve my time for coding and not fiddling with servers or doing MGW customer support or figuring out some automated migration path.

So, if you need access to your funds and dont want to wait the unknown amount of time before the production servers come online, withdraw within 5 days from now.

James
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jl777

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Re: Multigateway User Support Thread
« Reply #598 on: September 28, 2014, 06:18:41 am »

Two of my mgwBTC withdrawals are now delayed by 41 and 40 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

James, my BTC still hasn't arrived.
the servers are still rebuilding the cache. I had to stop my SuperNET testing so the MGW can run as they are thrashing and it takes a full day to rebuild when it is low on RAM.

Now that I am not doing any SuperNET, it will go much faster and I wont do any more coding or SuperNET or Teleport work until the MGW is running tonight.

This is not your fault, it is just not practical for me to keep running the MGW on the servers I am trying to develop SuperNET on. Cant to both.

James
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jl777

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Re: Multigateway User Support Thread
« Reply #599 on: September 28, 2014, 11:00:59 am »

2 of the 3 servers are caught up, but the third one is sputtering. Ive been up 30+ hrs and I just cant stay up longer to make sure the third server catches up properly.

Hopefully in some hours it will be working, but it is still far from done
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