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Nxt Discussion => Alternative Clients => Nxt Software Releases => SuperNET Releases => Topic started by: VanBreuk on July 29, 2014, 04:59:34 pm

Title: Multigateway User Support Thread
Post by: VanBreuk on July 29, 2014, 04:59:34 pm
The Multigateway service has been discontinued due to not receiving development support. Only the superBTCD gateway remains operational until the end of 2017. If you still hold any superCOIN asset, check the last post in this topic (https://nxtforum.org/index.php?topic=4079.msg236329#msg236329).

Hello all,

We're starting this thread to provide User Support for Multigateway (MGW). You can post here questions and problems you find when using the service.

- Latest client release featuring the MGW service: SuperNET Lite 2.0.6 (https://nxtforum.org/index.php?topic=9940.0)

- Current active coins and list of MGW asset IDs:

SuperNET MGW Assets
  • superBTC - 12659653638116877017
  • superBTCD - 6918149200730574743
  • superDOGE - 16344939950195952527
  • superLTC - 125609428220063838
  • superOPAL - 6775076774325697454
  • superVRC - 9037144112883608562

production mgwBTC asset - 17554243582654188572
> The gateways will stay active for a few weeks, but migration to SuperNET MGW is recommended to improve performance.

old development assets
mgwBTC - 4551058913252105307
mgwBTCD - 11060861818140490423
mgwLTC - 2881764795164526882
> The gateways went offline long ago, but if anyone still holds development assets, contact me in order to transfer the coins from old development wallets to your new SuperNET deposit account.

For specific issues with the SuperNET Lite client, please ask Tosch110 in the latest release thread (https://nxtforum.org/index.php?topic=9940.0).

If you want to report an issue, please include your Nxt Account ID or MGW coin address, and if possible the transaction ID related to the problem.

For a general description of the service, visit http://multigateway.org
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 05:04:59 pm
So I'm struggling to install MGW in my Wesley client. What's the easiest way?
I'm currently running the most up-to-date version, 1.1.6. I thought I had installed the MGW lite add-on, but nothing appears in the client. I ran the .exe and unzipped the files separately into the html/ui folder. No NXT Services appear in my client.
I'm clearly doing something wrong. Any ideas what?
Title: Re: Multigateway User Support Thread
Post by: valarmg on July 29, 2014, 05:09:28 pm
Which html/ui folder?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 29, 2014, 05:13:35 pm
I just tried the whole process from scratch, using Wesley's Wallet instead of plain NRS.

- Went to nxt.org and downloaded latest Wesley's Wallet for Windows.
- Downloaded Multigateway Lite beta v1.2 Extension from http://multigateway.com/#sec_downloads
- Installed Wesley's Wallet
- Unzipped the extension in Nxt Wallet/nxt/html/ui, overwriting existing files

I'm running Wesley's Wallet (using the NRS 1.1.5 in the software bundle) and NXT Services > Multigateway shows up in my wallet sidebar just fine.
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 05:15:33 pm
Which html/ui folder?

c:\nxt\html\ui
But I see that there is also a c:\nxt\nxt\html\ui... is that the one?
Title: Re: Multigateway User Support Thread
Post by: valarmg on July 29, 2014, 05:19:01 pm
Which html/ui folder?

c:\nxt\html\ui
But I see that there is also a c:\nxt\nxt\html\ui... is that the one?
No, for Wesley's 1-click client, the directory is User/AppData/Local/NxtWallet/nxt/html/ui
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 29, 2014, 05:24:37 pm
Which html/ui folder?

c:\nxt\html\ui
But I see that there is also a c:\nxt\nxt\html\ui... is that the one?
No, for Wesley's 1-click client, the directory is User/AppData/Local/NxtWallet/nxt/html/ui

Actually I installed Wesley's 1-click client in a custom location, and unzipped the Lite MGW extension in that location, Nxt Wallet/nxt/html/ui. And it works fine.
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 05:24:52 pm
Which html/ui folder?

c:\nxt\html\ui
But I see that there is also a c:\nxt\nxt\html\ui... is that the one?
No, for Wesley's 1-click client, the directory is User/AppData/Local/NxtWallet/nxt/html/ui

Surely the directory doesn't matter so long as it's in the same place?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 29, 2014, 05:28:13 pm
Which html/ui folder?

c:\nxt\html\ui
But I see that there is also a c:\nxt\nxt\html\ui... is that the one?
No, for Wesley's 1-click client, the directory is User/AppData/Local/NxtWallet/nxt/html/ui

Surely the directory doesn't matter so long as it's in the same place?

The point is making sure you're extracting Lite MGW in the same UI folders your client of choice is using.

For the base NRS client, that is nxt/html/ui

For Wesley's executable wallet, that is Nxt Wallet/nxt/html/ui - Edit: this might work depending on the install location; I've tried several times installing Nxt Wallet in other drives than C, and unzipping Lite MGW in the /nxt/html/ui in the install location works; however, if you install Nxt Wallet in C (For instance, in C:\Program Files (x86)) you will need to unzip Lite MGW in C:\Users\[YOUR_USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui to make sure you'll see the extension. So the valarmg's advice is good.
Title: Re: Multigateway User Support Thread
Post by: valarmg on July 29, 2014, 05:28:50 pm
Which html/ui folder?

c:\nxt\html\ui
But I see that there is also a c:\nxt\nxt\html\ui... is that the one?
No, for Wesley's 1-click client, the directory is User/AppData/Local/NxtWallet/nxt/html/ui

Actually I installed Wesley's 1-click client in a custom location, and unzipped the Lite MGW extension in that location, Nxt Wallet/nxt/html/ui. And it works fine.

Ah, okay, didn't realize. Ignore me.
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 05:30:32 pm
Ok, finally, there it is. Downloading the blockchain now but NXT Services is visible.
I think this arose from a misunderstanding on my part. Somewhere on the MGW site it said that it's best to install to \NXT. So I created a custom directory for it instead of going with the suggested path. That may or may not have referred to installing the client itself, or the MGW extension.
Anyway, I uninstalled, reinstalled to C:\Nxt Wallet, and unzipped MGW files to \Nxt Wallet\NXT\html\ui.
Would be great to include MGW in a one-click install at some point (not necessarily the default version), to make it as easy as possible to get it.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 29, 2014, 05:36:38 pm
Ok, finally, there it is. Downloading the blockchain now but NXT Services is visible.
I think this arose from a misunderstanding on my part. Somewhere on the MGW site it said that it's best to install to \NXT. So I created a custom directory for it instead of going with the suggested path. That may or may not have referred to installing the client itself, or the MGW extension.
Anyway, I uninstalled, reinstalled to C:\Nxt Wallet, and unzipped MGW files to \Nxt Wallet\NXT\html\ui.
Would be great to include MGW in a one-click install at some point (not necessarily the default version), to make it as easy as possible to get it.

MGW already has a one-click installer for Windows in http://multigateway.com/#sec_downloads

The note in the User Guide you mention recommending the default C:/NXT path refers to this MGW Windows Installer.

But the installer uses the latest NRS client, not Wesley's executable wallet. For users who prefer Wesley's wallet, the Lite MGW Extension needs to be added manually. Maybe some time in the future Wesley's exe Wallet can add optional components in setup, including Lite MGW and others that might come.

Glad you solved it :)
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 09:34:00 pm
How many confirmations/how much time before my newly-generated deposit address appears? It's been 10+ confirmations but nothing.

Edit: maybe some kind of error? In the transaction details:
Could not convert hex to string: faeedbba60000000d787b6ed18c462f5670000000000000000000000010000007b22425443223a22222c224c5443223a22222c22444f4745223a22222c2244524b223a22222c22434742223a22227d

To: NXT-JXRD-GKMR-WD9Y-83CK7


FullHash: 17d99f653b46bdb5c3698b814b0453f1f543e5edc93794c7830d8ea03e413c5a
Title: Re: Multigateway User Support Thread
Post by: jl777 on July 29, 2014, 09:41:50 pm
How many confirmations/how much time before my newly-generated deposit address appears? It's been 10+ confirmations but nothing.

Edit: maybe some kind of error? In the transaction details:
Could not convert hex to string: faeedbba60000000d787b6ed18c462f5670000000000000000000000010000007b22425443223a22222c224c5443223a22222c22444f4745223a22222c2244524b223a22222c22434742223a22227d

To: NXT-JXRD-GKMR-WD9Y-83CK7


FullHash: 17d99f653b46bdb5c3698b814b0453f1f543e5edc93794c7830d8ea03e413c5a

If your NXT acct is:    "account":   "17681910698356410327"

the servers generated:    BTC "address":   "3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3",
LTC:    "address":   "38ixNLYCfxG3Lj7tHqsYwjc5tqcYwoQE3J",

This was at     "height": 196755,

so response time is not so bad, as to GUI display issues, I dont do GUI so I have no idea
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 09:46:13 pm
Thanks for fast response. Obviously went through fine but not visible in the client for some reason. Will come back to it in the morning.

How many confirmations/how much time before my newly-generated deposit address appears? It's been 10+ confirmations but nothing.

Edit: maybe some kind of error? In the transaction details:
Could not convert hex to string: faeedbba60000000d787b6ed18c462f5670000000000000000000000010000007b22425443223a22222c224c5443223a22222c22444f4745223a22222c2244524b223a22222c22434742223a22227d

To: NXT-JXRD-GKMR-WD9Y-83CK7


FullHash: 17d99f653b46bdb5c3698b814b0453f1f543e5edc93794c7830d8ea03e413c5a

If your NXT acct is:    "account":   "17681910698356410327"

the servers generated:    BTC "address":   "3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3",
LTC:    "address":   "38ixNLYCfxG3Lj7tHqsYwjc5tqcYwoQE3J",

This was at     "height": 196755,

so response time is not so bad, as to GUI display issues, I dont do GUI so I have no idea
Title: Re: Multigateway User Support Thread
Post by: jl777 on July 29, 2014, 09:49:20 pm
Thanks for fast response. Obviously went through fine but not visible in the client for some reason. Will come back to it in the morning.

How many confirmations/how much time before my newly-generated deposit address appears? It's been 10+ confirmations but nothing.

Edit: maybe some kind of error? In the transaction details:
Could not convert hex to string: faeedbba60000000d787b6ed18c462f5670000000000000000000000010000007b22425443223a22222c224c5443223a22222c22444f4745223a22222c2244524b223a22222c22434742223a22227d

To: NXT-JXRD-GKMR-WD9Y-83CK7


FullHash: 17d99f653b46bdb5c3698b814b0453f1f543e5edc93794c7830d8ea03e413c5a

If your NXT acct is:    "account":   "17681910698356410327"

the servers generated:    BTC "address":   "3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3",
LTC:    "address":   "38ixNLYCfxG3Lj7tHqsYwjc5tqcYwoQE3J",

This was at     "height": 196755,

so response time is not so bad, as to GUI display issues, I dont do GUI so I have no idea
what if you reload GUI page? sometimes that works, I think it is just display issue, but of course to users that is big issue
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 29, 2014, 09:54:01 pm
I'm using Wesley's client, not a browser - but will try that in the browser too.
Title: Re: Multigateway User Support Thread
Post by: allwelder on July 29, 2014, 11:39:42 pm
Hello all,

We're starting this thread to provide User Support for Multigateway (MGW). You can post here questions and problems you find when installing and running the service.

Before posting, please check Multigateway.org (http://multigateway.org) and specifically the MGW User Guide (http://multigateway.com/user-guide/) for basics about installing the Lite MGW UI Extension required to use Multigateway.

1.- Installing the Software (http://multigateway.com/user-guide/installing-the-software/)
2.- Getting Started (http://multigateway.com/user-guide/getting-started/)
3.- Depositing Coins in MGW (http://multigateway.com/user-guide/depositing-coins/)
4.- Withdrawing Coins in MGW (http://multigateway.com/user-guide/withdrawing-coins/)
5.- MGW FAQ (http://multigateway.com/user-guide/user-support/)


For specific issues with the UI Extension (feature requests, browser issues and others) you can also post in the Lite Multigateway Releases (https://nxtforum.org/index.php?topic=3008.0) thread, maintained by longzai1988, developer of the Lite Multigateway UI.
Great.
I made a Chinese turorial here (http://forum.nxtchina.org/forum.php?mod=viewthread&tid=746&extra=page%3D1)
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on July 30, 2014, 01:33:57 am
Thanks for fast response. Obviously went through fine but not visible in the client for some reason. Will come back to it in the morning.

How many confirmations/how much time before my newly-generated deposit address appears? It's been 10+ confirmations but nothing.

Edit: maybe some kind of error? In the transaction details:
Could not convert hex to string: faeedbba60000000d787b6ed18c462f5670000000000000000000000010000007b22425443223a22222c224c5443223a22222c22444f4745223a22222c2244524b223a22222c22434742223a22227d

To: NXT-JXRD-GKMR-WD9Y-83CK7


FullHash: 17d99f653b46bdb5c3698b814b0453f1f543e5edc93794c7830d8ea03e413c5a

If your NXT acct is:    "account":   "17681910698356410327"

the servers generated:    BTC "address":   "3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3",
LTC:    "address":   "38ixNLYCfxG3Lj7tHqsYwjc5tqcYwoQE3J",

This was at     "height": 196755,

so response time is not so bad, as to GUI display issues, I dont do GUI so I have no idea
what if you reload GUI page? sometimes that works, I think it is just display issue, but of course to users that is big issue

Meantime users need to reload the page for the deposit address to show up, we can change it to auto reload every 10 blocks or so
Title: Re: Multigateway User Support Thread
Post by: Windjc on July 30, 2014, 05:36:47 am
Can someone please tell me how long it will be until the MultiGateway is a one/two click easy to use system?

As one of the people out in the world marketing this, I want to get an idea of when the MGW will be so easy to use a caveman could do it. Literally.

I am making the assumption that easy-of-use is a major priority. (I really hope it is.) The only way we will have mass adoption is if the MGW is as easy to use and feature rich as any leading exchange. One/Two click. Done.
Title: Re: Multigateway User Support Thread
Post by: Eadeqa on July 30, 2014, 05:43:00 am
Can someone please tell me how long it will be until the MultiGateway is a one/two click easy to use system?

As one of the people out in the world marketing this, I want to get an idea of when the MGW will be so easy to use a caveman could do it. Literally.

It needs to work like https://trade.secureae.com/ without installing anythimg -- with secure https connection.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 30, 2014, 10:25:57 am
Can someone please tell me how long it will be until the MultiGateway is a one/two click easy to use system?

As one of the people out in the world marketing this, I want to get an idea of when the MGW will be so easy to use a caveman could do it. Literally.

It needs to work like https://trade.secureae.com/ without installing anythimg -- with secure https connection.

https will be there soon, mainly aimed for trusted contents and downloads. MGW website was planned simply to host information, downloads and others and not to host an operational, live MGW service, but let's see what we need to get there.
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 30, 2014, 02:09:34 pm
Ok, still hoping to get MGW working today and finally write it up :)
Point of frustration: it was working ok (assuming invisible new deposit address issue resolved on next startup) after re-downloading the client, version 1.1.5. But when I auto-updated to 1.1.6, MGW/services disappeared - even after re-unzipping MGW files to the \nxt\html\ui directory.
Is MGW currently supposed to be used in the browser and untested for Wesley's client?
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 30, 2014, 02:50:25 pm
Yes, there it is. Curious.
Finally: time to play!

EDIT: first time I've ever seen a bitcoin address beginning with a '3'. Is this a Thing for MGW, and if so how/why?

Thanks for fast response. Obviously went through fine but not visible in the client for some reason. Will come back to it in the morning.

How many confirmations/how much time before my newly-generated deposit address appears? It's been 10+ confirmations but nothing.

Edit: maybe some kind of error? In the transaction details:
Could not convert hex to string: faeedbba60000000d787b6ed18c462f5670000000000000000000000010000007b22425443223a22222c224c5443223a22222c22444f4745223a22222c2244524b223a22222c22434742223a22227d

To: NXT-JXRD-GKMR-WD9Y-83CK7


FullHash: 17d99f653b46bdb5c3698b814b0453f1f543e5edc93794c7830d8ea03e413c5a

If your NXT acct is:    "account":   "17681910698356410327"

the servers generated:    BTC "address":   "3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3",
LTC:    "address":   "38ixNLYCfxG3Lj7tHqsYwjc5tqcYwoQE3J",

This was at     "height": 196755,

so response time is not so bad, as to GUI display issues, I dont do GUI so I have no idea
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 30, 2014, 03:53:48 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
Title: Re: Multigateway User Support Thread
Post by: jl777 on July 30, 2014, 06:02:52 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

Title: Re: Multigateway User Support Thread
Post by: Cassius on July 30, 2014, 06:54:42 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

I think it was 5 or even 6 in this case.
Title: Re: Multigateway User Support Thread
Post by: jl777 on July 30, 2014, 06:58:42 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

I think it was 5 or even 6 in this case.
5 is possible, 6 is unlikely, but I make funds security most important
when depositing BTC, you just have to send and then go get lunch :)
Title: Re: Multigateway User Support Thread
Post by: Windjc on July 30, 2014, 07:00:15 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

I think it was 5 or even 6 in this case.

Another reason we need EXTREME ease of use, is because we are in direct competition with Counterparty and Bitshares.

KISS - Keep it simple stupid. For us to win this race, which is ALL about network effect, we have to be better all the way around - transaction times, security, and ease of use.
Title: Re: Multigateway User Support Thread
Post by: jl777 on July 30, 2014, 07:04:10 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

I think it was 5 or even 6 in this case.

Another reason we need EXTREME ease of use, is because we are in direct competition with Counterparty and Bitshares.

KISS - Keep it simple stupid. For us to win this race, which is ALL about network effect, we have to be better all the way around - transaction times, security, and ease of use.
the number of confirmations is settable in the MGW.conf file
However, I cant guarantee what happens if the coin ever goes on a fork bigger than the number of confirmations you set
Also, XCP has 10 minute blocktime after the deposit. NXT is ten times faster. They are no competition, order of magnitude reponse is different level
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 30, 2014, 07:04:42 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

I think it was 5 or even 6 in this case.
5 is possible, 6 is unlikely, but I make funds security most important
when depositing BTC, you just have to send and then go get lunch :)

3 or 6 doesn't bother me, so long as I know what to expect. Just worth flagging up somewhere so new users don't start panicking that their bitcoins have disappeared into the NXT ecosystem with no chance of return. (Better that this happens voluntarily in the end.)
Title: Re: Multigateway User Support Thread
Post by: Windjc on July 30, 2014, 07:14:26 pm
Still struggling...
I sent 0.01 btc to this address: 3HDwLvuoNoM96QsDBWt6CTHVMvkQkDCkW3
6+ confirmations later, no mgwBTC. I've tried in both Wesley's client and in the browser.
I've had the AM, 10+ confirmations. Nothing. I've also checked the mgwBTC asset in the AE to see whether it turns up there. Again, nothing.
NXT address: NXT-F3YR-55QV-BLQT-H6QSC

Anyone have any ideas? :(

EDIT: It's arrived! I think 3 confirmations is a little optimistic...
It is set to 3 bitcoin confirmations, not 3 NXT confirmations
BIG difference, and depending on timing it can be 4 bitcoin confirmations

I think it was 5 or even 6 in this case.

Another reason we need EXTREME ease of use, is because we are in direct competition with Counterparty and Bitshares.

KISS - Keep it simple stupid. For us to win this race, which is ALL about network effect, we have to be better all the way around - transaction times, security, and ease of use.
the number of confirmations is settable in the MGW.conf file
However, I cant guarantee what happens if the coin ever goes on a fork bigger than the number of confirmations you set
Also, XCP has 10 minute blocktime after the deposit. NXT is ten times faster. They are no competition, order of magnitude reponse is different level

Right. So now we just need to make MGW ridiculously easy to use. Like plug N play easy.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 30, 2014, 08:32:37 pm
Right. So now we just need to make MGW ridiculously easy to use. Like plug N play easy.

Well, the Lite MGW release simplified usage enormously - it was quite more complicated when NXTservices client was required. But let's see what can we improve.

For MGW setup, Windows is as easy as it gets using the installer. We could produce a Mac installer, although even manual install is copying a file to a folder and unzipping. But I guess you want to go deeper than that.

Since mgwCOINs work in the Asset Exchange, users need the Nxt Client regardless. So the question is whether deposits or withdrawals could also be handled from outside the client, from a webpage without need to run the Nxt Client, for convenience. Problem is, both operations require authentication from the user.

Considering how the MGW software and the UI operate, what do you think could be made easier specifically?
Title: Re: Multigateway User Support Thread
Post by: Windjc on July 30, 2014, 08:48:36 pm
Right. So now we just need to make MGW ridiculously easy to use. Like plug N play easy.

Well, the Lite MGW release simplified usage enormously - it was quite more complicated when NXTservices client was required. But let's see what can we improve.

For MGW setup, Windows is as easy as it gets using the installer. We could produce a Mac installer, although even manual install is copying a file to a folder and unzipping. But I guess you want to go deeper than that.

Since mgwCOINs work in the Asset Exchange, users need the Nxt Client regardless. So the question is whether deposits or withdrawals could also be handled from outside the client, from a webpage without need to run the Nxt Client, for convenience. Problem is, both operations require authentication from the user.

Considering how the MGW software and the UI operate, what do you think could be made easier specifically?

Since the whole point of MGW is using the Asset Exchange, users need the Nxt Client regardless

I'm probably an idiot for asking this, but can we have a web based version?

As a Mac user, definitely need a simple Mac client.
Title: Re: Multigateway User Support Thread
Post by: Cassius on July 30, 2014, 08:55:36 pm
There are still one or two things that are confusing me and I don't know whether they are my misunderstandings or glitches with the client. For example, when I updated to 1.1.6 the MGW didn't work (disappeared), even after I reinstalled the zip files.
I'm also not sure whether MGW is available through 1-click installers yet - if not, that would be great to have it working out of the box.
There were lags between bitcoins being sold and balances adjusted. Maybe not something that can be fixed easily.
Don't get me wrong: it's a great effort and I'm really impressed. But unless I was just unlucky, the entry barrier will be a little high for some.
Title: Re: Multigateway User Support Thread
Post by: jl777 on July 30, 2014, 09:12:30 pm
Right. So now we just need to make MGW ridiculously easy to use. Like plug N play easy.

Well, the Lite MGW release simplified usage enormously - it was quite more complicated when NXTservices client was required. But let's see what can we improve.

For MGW setup, Windows is as easy as it gets using the installer. We could produce a Mac installer, although even manual install is copying a file to a folder and unzipping. But I guess you want to go deeper than that.

Since mgwCOINs work in the Asset Exchange, users need the Nxt Client regardless. So the question is whether deposits or withdrawals could also be handled from outside the client, from a webpage without need to run the Nxt Client, for convenience. Problem is, both operations require authentication from the user.

Considering how the MGW software and the UI operate, what do you think could be made easier specifically?

Since the whole point of MGW is using the Asset Exchange, users need the Nxt Client regardless

I'm probably an idiot for asking this, but can we have a web based version?

As a Mac user, definitely need a simple Mac client.
With local signing, I think totally web based is possible, but this is GUI stuff so I cant do it
Title: Re: Multigateway User Support Thread
Post by: Eadeqa on July 30, 2014, 09:20:47 pm
Right. So now we just need to make MGW ridiculously easy to use. Like plug N play easy.

Well, the Lite MGW release simplified usage enormously - it was quite more complicated when NXTservices client was required. But let's see what can we improve.

For MGW setup, Windows is as easy as it gets using the installer. We could produce a Mac installer, although even manual install is copying a file to a folder and unzipping. But I guess you want to go deeper than that.

Since mgwCOINs work in the Asset Exchange, users need the Nxt Client regardless. So the question is whether deposits or withdrawals could also be handled from outside the client, from a webpage without need to run the Nxt Client, for convenience. Problem is, both operations require authentication from the user.

Considering how the MGW software and the UI operate, what do you think could be made easier specifically?

Since the whole point of MGW is using the Asset Exchange, users need the Nxt Client regardless

I'm probably an idiot for asking this, but can we have a web based version?

As a Mac user, definitely need a simple Mac client.

Yes, something like https://trade.secureae.com

It's a bit riskier as if the site is hacked, someone can manipulate javascript. I hope the person running the server is competent.

Chrome extension is easy too  (no installation) and much safer as apps are signed by the developer.
 
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on July 30, 2014, 11:07:31 pm
Yes, something like https://trade.secureae.com

It's a bit riskier as if the site is hacked, someone can manipulate javascript. I hope the person running the server is competent.

Chrome extension is easy too  (no installation) and much safer as apps are signed by the developer.

Thanks, we will look into both :)
Title: Re: Multigateway User Support Thread
Post by: prometheus on August 02, 2014, 11:39:07 pm
Quote
The "Nxt server 1.1.6 started successfully" line indicates Nxt software is initialized. Then you need to access your Nxt wallet at http://localhost:7876 (or using the "Nxt Wallet with MGW Lite" shortcut in start menu, if you used the Windows installer) to access Multigateway in the UI.

This is what I was doing, but it just results in a normal wallet when I run it. I don't see NXT services anywhere

Also, when I try to download the software from here http://multigateway.org/#sec_downloads I get a "xxx is not a valid Win 32 application" error. When I posted before it worked fine, but I thought redownloading might help which isn't working at the moment
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 04, 2014, 12:03:23 am
Quote
The "Nxt server 1.1.6 started successfully" line indicates Nxt software is initialized. Then you need to access your Nxt wallet at http://localhost:7876 (or using the "Nxt Wallet with MGW Lite" shortcut in start menu, if you used the Windows installer) to access Multigateway in the UI.

This is what I was doing, but it just results in a normal wallet when I run it. I don't see NXT services anywhere

Also, when I try to download the software from here http://multigateway.org/#sec_downloads I get a "xxx is not a valid Win 32 application" error. When I posted before it worked fine, but I thought redownloading might help which isn't working at the moment

I've tried with some 32bit Windows builds and in some cases there is a runtime error with the Windows installer. Solutions:

1.- Download the Lite MGW UI Extension (http://multigateway.org/downloads/MGW_ui_lite_BETA_v1.2.zip) standalone, and unzip manually to /nxt/html/ui if you use the base NRS Client, and to Nxt Wallet/nxt/html/ui if you're using Wesley's executable wallet.
2.- If you prefer to use the installer, please try this Lite MGW BETA v1.2 Win32 Setup (https://mega.co.nz/#!I482iKyY!cmMdFnC-LvBMUVmPZW_cySvvi7SZu6k5cMDh0f7JSmM) I just compìled. It should work fine for 32bit Windows versions in general. I will add both x64 and x86 installer versions in the next website update.
Title: Re: Multigateway User Support Thread
Post by: zimbakin on August 04, 2014, 05:26:10 am
x2 issues on Mac... still not working

1) Zip file contains corrupt/unreadable font file causing default mac archive utility to stop with errors (see below)
2) manually loading files into /nxt/html/ui (NXT wallet) still does not work
    ie. NXT Services still not appearing in sidebar (tested in Chrome, Safari & Firefox)...not sure if this is still to do with zip file issue.

----------------------------------------------------
From Multigateway Starting Giveaway Thread

Quote
Have downloaded x3 times on x3 separate macs from multigateway site link, all running latest OSX 10.9.4.
Have used the default MAC OS archive utility and terminal (as super user) all return same error. Not a permissions issue, checked.

I'll try a third party zip utility to see if that makes a difference.

command line...

bash-3.2# unzip /Users/xxxx/Downloads/MGW_ui_lite_BETA_v1.2.zip
Archive:  /Users/xxxx/Downloads/MGW_ui_lite_BETA_v1.2.zip
  End-of-central-directory signature not found.  Either this file is not
  a zipfile, or it constitutes one disk of a multi-part archive.  In the
  latter case the central directory and zipfile comment will be found on
  the last disk(s) of this archive.
unzip:  cannot find zipfile directory in one of /Users/xxxx/Downloads/MGW_ui_lite_BETA_v1.2.zip or
        /Users/andrew/Downloads/MGW_ui_lite_BETA_v1.2.zip.zip, and cannot find /Users/xxxx/Downloads/MGW_ui_lite_BETA_v1.2.zip.ZIP, period.
bash-3.2#

--------

Tried x2 3rd party utilities and also downloaded fresh copies from within Chrome, Firefox and safari.

- Ziped reports zip files are corrupt
- The Unarchiver reports "the archive file is incomplete"

Don't have problems with any other zip files, only this one.

--------

I have managed to push through the errors and extract what I can... admin.html, alias.html, fonts and css (not sure if anything is missing). Will try it out later today after work.

Wondering if any other mac users encountered the same issue? Unusual to get same error on 3 different computers.

Cheers

--------

Found the offending file... "fonts/ionicons.woff"
This file is either corrupt or unreadable causing default mac archive utility to fail (ionicons.woff = zero bytes)
For the average mac user, they won't be able to unzip.

hope this helps.
Title: Re: Multigateway User Support Thread
Post by: arenko on August 04, 2014, 08:14:35 am
I'm unable to successfully unzip LINUX - Multigateway Lite BETA v1.2 UI Extension (Manual Installation)

OS: Amazon Linux AMI release 2014.03

Archive:  MGW_ui_lite_BETA_v1.2.zip
End-of-central-directory signature not found.  Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive.  In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
note:  MGW_ui_lite_BETA_v1.2.zip may be a plain executable, not an archive
unzip:  cannot find zipfile directory in one of MGW_ui_lite_BETA_v1.2.zip or
MGW_ui_lite_BETA_v1.2.zip.zip, and cannot find MGW_ui_lite_BETA_v1.2.zip.ZIP, period.

Thanks!
Title: Re: Multigateway User Support Thread
Post by: zimbakin on August 04, 2014, 12:00:07 pm
Quote
I'm unable to successfully unzip LINUX - Multigateway Lite BETA v1.2 UI Extension (Manual Installation)

OS: Amazon Linux AMI release 2014.03

Archive:  MGW_ui_lite_BETA_v1.2.zip
End-of-central-directory signature not found.  Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive.  In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
note:  MGW_ui_lite_BETA_v1.2.zip may be a plain executable, not an archive
unzip:  cannot find zipfile directory in one of MGW_ui_lite_BETA_v1.2.zip or
MGW_ui_lite_BETA_v1.2.zip.zip, and cannot find MGW_ui_lite_BETA_v1.2.zip.ZIP, period.

Thanks!
Identical error on Mac OSX 10.9.4 & 10.9.1, also replicated in Parallels virtual machine running Win XP.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 04, 2014, 01:48:47 pm
zimbakin, arenko - please download Multigateway Lite again from the software downloads (http://multigateway.org/#sec_downloads) website section. There's been a server migration this weekend and apparently some of the hosted files (particularly the downloads) were not properly moved.

I've re-uploaded and checked both the Windows Installer and the standalone MGW Lite Extension for Win/Mac/Linux. They work fine now.

Apologies for the inconvenience.
Title: Re: Multigateway Starting Giveaway Thread
Post by: Raphhhhh on August 04, 2014, 02:45:26 pm
Hi, I tried to install mgw on my wallet

So I downloaded manual setup and dezip in C:\Program Files (x86)\Nxt Wallet\nxt\html\ui

I dont see the MGW tab. Any idea ?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 04, 2014, 07:14:57 pm
Hi, I tried to install mgw on my wallet

So I downloaded manual setup and dezip in C:\Program Files (x86)\Nxt Wallet\nxt\html\ui

I dont see the MGW tab. Any idea ?

Please try unzipping in C:\Users\[YOUR_USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui.

Unzipping Lite MGW in the Nxt Wallet install location Nxt Wallet/nxt/html/ui works in some cases, apparently depending on where you installed the Nxt Wallet in the first place. It might be a permissions issue, not sure yet about when override happens. So if one path doesn't work, the other will.

I'm moving your post and this reply to the MGW customer support thread.

Thanks for reporting :)
Title: Re: Multigateway User Support Thread
Post by: coinomat on August 04, 2014, 07:24:50 pm
Withdrew 2 BTC from MGW but they were just gone :) Did not reach the destination. What should you do in such cases?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 04, 2014, 07:36:39 pm
Withdrew 2 BTC from MGW but they were just gone :) Did not reach the destination. What should you do in such cases?

How long have you been waiting?

If you check in your transactions in the Nxt client, and click on the transaction corresponding to the MGW withdrawal, you'll see some information in the Comments field. One field is "cointxid". That's the Bitcoin transaction hash. You can post it here if you want, and check its status in http://blockchain.info
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 04, 2014, 07:45:01 pm
Withdrew 2 BTC from MGW but they were just gone :) Did not reach the destination. What should you do in such cases?
I changed ISP so hopefully it will be more reliable.
MGW servers restarting, all pending tx should automatically get processed
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 04, 2014, 08:30:48 pm
Withdrew 2 BTC from MGW but they were just gone :) Did not reach the destination. What should you do in such cases?
I changed ISP so hopefully it will be more reliable.
MGW servers restarting, all pending tx should automatically get processed

      "1Canjx7TbCxFGHLU******************":   0.90980000,
      "19mkrRAhx7uws8EF******************":   1.99980000,
   "cointxid":   "186be5c04a8c098f2c24f2c9fb49c4be75cfcbe97369f2f5b823219355af6edb",
   "redeems":   ["15473833601741685889", "9114971887652051803"]

MGW servers caught up
Title: Re: Multigateway User Support Thread
Post by: coinomat on August 04, 2014, 08:51:55 pm
Cool ! thank you very much
actually can't find MGW transaction in the list of all transactions
Title: Re: Multigateway User Support Thread
Post by: arenko on August 05, 2014, 12:40:04 am
zimbakin, arenko - please download Multigateway Lite again from the website section. There's been a server migration this weekend and apparently some of the hosted files (particularly the downloads) were not properly moved.

I've re-uploaded and checked both the Windows Installer and the standalone MGW Lite Extension for Win/Mac/Linux. They work fine now.

Apologies for the inconvenience.

Thanks for the fast attention. Confirming Multigateway Lite zip now works fine on Linux.
Title: Re: Multigateway User Support Thread
Post by: zimbakin on August 05, 2014, 11:17:57 am
zimbakin, arenko - please download Multigateway Lite again from the website section. There's been a server migration this weekend and apparently some of the hosted files (particularly the downloads) were not properly moved.

I've re-uploaded and checked both the Windows Installer and the standalone MGW Lite Extension for Win/Mac/Linux. They work fine now.

Apologies for the inconvenience.

Thanks for the fast attention. Confirming Multigateway Lite zip now works fine on Linux.
Confirming also, now working in OSX 10.9.4, Custom NXT install location.
Tested in Chrome (incognito), Tor, Safari and Firefox - all current versions and all working.

BTW, no inconvenience at all, a great addition and we're here to help.

Thx.
Title: Re: Multigateway Starting Giveaway Thread
Post by: Raphhhhh on August 06, 2014, 03:02:22 pm
Hi, I tried to install mgw on my wallet

So I downloaded manual setup and dezip in C:\Program Files (x86)\Nxt Wallet\nxt\html\ui

I dont see the MGW tab. Any idea ?

Thanks, it works now !
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 06, 2014, 06:59:22 pm
I mistakenly pushed a bad version of MGW servers. Just a single line that got pasted in the wrong place and in the middle of debugging two different projects, it appears some peoples got some previously received LTC withdraws again.

I have replenish the balances to make sure anybody with LTC deposits has 100% coverage.

No obligation to do so, as this was totally my goof, but if you see an unexpected LTC deposit in your litecoin wallet, you could send a matching amount of mgwLTC assets to genesis acct NXT-MRCC-2YLS-8M54-3CMAJ  That will ease my pain.

Thanks.

James

Title: Re: Multigateway User Support Thread
Post by: alex0909 on August 07, 2014, 04:10:42 pm
Hi,

How long do withdrawals take?

Did one an hour ago (BTC), still not showing ! Should a latency be expected?

Everythin worked well apart from this.
Title: Re: Multigateway User Support Thread
Post by: kodtycoon on August 07, 2014, 04:19:48 pm
when trying to generate a btc deposit address i get the error "redeemtxid not found. Something wrong with Nxt NRS server"
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 07, 2014, 09:42:26 pm
Hi,

How long do withdrawals take?

Did one an hour ago (BTC), still not showing ! Should a latency be expected?

Everythin worked well apart from this.

Hi alex0909, withdrawals are expected to arrive after 3/4 bitcoin confirmations, but as James observed before, 5 can happen, 6 is unlikely but still possible.

when trying to generate a btc deposit address i get the error "redeemtxid not found. Something wrong with Nxt NRS server"

This might be a GUI issue. Please check if this post (https://nxtforum.org/nxtservices-releases/(beta-m08g5)-multigateway-gui-release/msg67683/#msg67683) is helpful.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 07, 2014, 10:17:52 pm
For those of you losing sleep worrying about my dumping the unbound assets onto the mgwBTC and mgwLTC orderbooks, you dont have to worry about that anymore!

anon136 has graciously volunteered to be keeper of the unbound assets. So, if the MGW server run low, make sure to let him know and he will replenish. I just sent 20 million+ mgwBTC 3039824158801185747 and 80 million+ mgwLTC 8729570878548688448, so now anon136 has all that plus all the world's silver!

James

P.S. I kept 10 mgwBTC and 100 mgwLTC in case I needed some for debugging, so you can still worry and fret over that if you want :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 07, 2014, 10:19:08 pm
Hi,

How long do withdrawals take?

Did one an hour ago (BTC), still not showing ! Should a latency be expected?

Everythin worked well apart from this.
One of the servers detected it was on a fork and took defensive measures and exited. I have restarted and I think it has processed the withdraw. If you have redeemtxid I can verify
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 07, 2014, 10:28:15 pm
Hi,

How long do withdrawals take?

Did one an hour ago (BTC), still not showing ! Should a latency be expected?

Everythin worked well apart from this.
One of the servers detected it was on a fork and took defensive measures and exited. I have restarted and I think it has processed the withdraw. If you have redeemtxid I can verify

Is there any solution for crashing other than manual intervention? Can it be setup to automatically restart?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 07, 2014, 10:30:43 pm
Hi,

How long do withdrawals take?

Did one an hour ago (BTC), still not showing ! Should a latency be expected?

Everythin worked well apart from this.
One of the servers detected it was on a fork and took defensive measures and exited. I have restarted and I think it has processed the withdraw. If you have redeemtxid I can verify

Is there any solution for crashing other than manual intervention? Can it be setup to automatically restart?
its not exactly crashing, it is a controlled exit, but yes I already made an automatic restart loop, but the problem with that is that my internet is as bad as ever (dont believe reliability advertising from ISPs!!) so if I lose connection, the loop gets killed along with MGW task. If I disown it then it is really hard to catch it from restarting new ones.

Title: Re: Multigateway User Support Thread
Post by: alex0909 on August 08, 2014, 08:27:29 am
Yep worked well!
But more volume is needed!
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on August 08, 2014, 04:19:12 pm
Hi there!  I sent .1 BTC in this morning to deposit address 3MHyUmT3aaNwbg25z1Y8wbB3h9CWT1k1dy about four hours ago.  I have yet to receive the MGWbtc asset.  Is the service up right now?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 08, 2014, 06:08:13 pm
Hi there!  I sent .1 BTC in this morning to deposit address 3MHyUmT3aaNwbg25z1Y8wbB3h9CWT1k1dy about four hours ago.  I have yet to receive the MGWbtc asset.  Is the service up right now?
lost internet and couldnt restart it for a while
I put them in an automatic restart loop, so hopefully this wont be an issue anymore
should get your withdraw processed in a bit
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on August 08, 2014, 06:16:07 pm
Thanks James!
Title: Multigateway User Support Thread
Post by: CryptKeeper on August 09, 2014, 06:18:22 pm
I think the multigateway doesn't like me!  :(

Second tx and got stuck again...

James, could you please have a look at it, my deposit address is 3BUYCPF7tk8W4TQodAEHdwTGjHNYNkU1eM. The tx has now 10 confirmations (man, bitcoin is so slow!).


Edit: The mgwBTC just came in, thank you!
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on August 10, 2014, 02:47:35 pm
Haven't gotten my deposit from about an hour ago.  MGW down?

https://www.youtube.com/watch?v=ILVfzx5Pe-A
Title: Re: Multigateway User Support Thread
Post by: abuelau on August 10, 2014, 05:32:17 pm
I downloaded the one-click installer MGW Lite from the multigateway site. It installs NRS and itself into c:\nxt. I execute run.bat and NRS starts, I open the wallet on localhost:7876 but I never the the MGW menu there. What am I doing wrong?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 10, 2014, 06:01:05 pm
I downloaded the one-click installer MGW Lite from the multigateway site. It installs NRS and itself into c:\nxt. I execute run.bat and NRS starts, I open the wallet on localhost:7876 but I never the the MGW menu there. What am I doing wrong?

Edit: Please try again. I found a possible problem in some Windows versions and I've re-uploaded the Windows installer (http://multigateway.org/downloads/Multigateway_Lite_BETA_v1.2_WinSetup.exe) with the corresponding fix.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 10, 2014, 06:45:21 pm
Also waiting on my deposit a long time, 14 confirmations right now.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 10, 2014, 06:59:44 pm
Can't get the Lite client to work...

So I first copied over all the ui files into my ui folder and ran my client but nothing on the ui was different. I tried things forever and finally got down to deleting my entire UI folder yet when I run the client exe the app still functions perfectly fine. Where else could it be getting the ui content from...? I am on windows and have my client installed to the default location @ C:\Program Files (x86)\Nxt Wallet\Nxt Wallet.exe. Any ideas?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 10, 2014, 07:21:58 pm
Can't get the Lite client to work...

So I first copied over all the ui files into my ui folder and ran my client but nothing on the ui was different. I tried things forever and finally got down to deleting my entire UI folder yet when I run the client exe the app still functions perfectly fine. Where else could it be getting the ui content from...? I am on windows and have my client installed to the default location @ C:\Program Files (x86)\Nxt Wallet\Nxt Wallet.exe. Any ideas?

Please see this post - https://nxtforum.org/index.php?topic=4079.msg75934#msg75934

For people using the Nxt executable Wallet, in some of the install locations the Nxt Wallet\nxt\html\ui will be the source for GUI files (and so unzipping Lite MGW there will work) while in other install locations the source for GUI will be the C:\Users\[USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui folder. So if unzipping inside of the installation path folder doesn't work, unzipping in this other path should work.

It looks like a user permissions question in Wesley's wallet. I asked him about it and I hope to find out soon, so we can change the setup guide for users of the exe wallet accurately.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 10, 2014, 07:23:54 pm
Regarding the deposit delays reported today, this is most likely a server issue. Hopefully James can take a look.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 10, 2014, 07:36:23 pm
Regarding the deposit delays reported today, this is most likely a server issue. Hopefully James can take a look.
I cant access one of the servers, I will put a ticket into the ISP. This only happened once before and they are usually pretty responsive

James
Title: Re: Multigateway User Support Thread
Post by: wesley on August 10, 2014, 08:15:07 pm
Can't get the Lite client to work...

So I first copied over all the ui files into my ui folder and ran my client but nothing on the ui was different. I tried things forever and finally got down to deleting my entire UI folder yet when I run the client exe the app still functions perfectly fine. Where else could it be getting the ui content from...? I am on windows and have my client installed to the default location @ C:\Program Files (x86)\Nxt Wallet\Nxt Wallet.exe. Any ideas?

Please see this post - https://nxtforum.org/index.php?topic=4079.msg75934#msg75934

For people using the Nxt executable Wallet, in some of the install locations the Nxt Wallet\nxt\html\ui will be the source for GUI files (and so unzipping Lite MGW there will work) while in other install locations the source for GUI will be the C:\Users\[USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui folder. So if unzipping inside of the installation path folder doesn't work, unzipping in this other path should work.

It looks like a user permissions question in Wesley's wallet. I asked him about it and I hope to find out soon, so we can change the setup guide for users of the exe wallet accurately.

It should always be AppData directory. Maybe not if you use some ancient version of the wallet app. The only other time putting it in the program files directory works is if you have installed the 1 click client and haven't yet opened it for the first time.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 10, 2014, 08:18:33 pm
I'm attempting to generate a deposit address but it is not generating. I accidental did it twice because I didn't realize I had to wait, making two transactions. They currently have 9 and 10 confirmations but I still do not see a deposit address.
Title: Re: Multigateway User Support Thread
Post by: CryptKeeper on August 10, 2014, 08:19:33 pm

Can't get the Lite client to work...

So I first copied over all the ui files into my ui folder and ran my client but nothing on the ui was different. I tried things forever and finally got down to deleting my entire UI folder yet when I run the client exe the app still functions perfectly fine. Where else could it be getting the ui content from...? I am on windows and have my client installed to the default location @ C:\Program Files (x86)\Nxt Wallet\Nxt Wallet.exe. Any ideas?

Please see this post - https://nxtforum.org/index.php?topic=4079.msg75934#msg75934

For people using the Nxt executable Wallet, in some of the install locations the Nxt Wallet\nxt\html\ui will be the source for GUI files (and so unzipping Lite MGW there will work) while in other install locations the source for GUI will be the C:\Users\[USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui folder. So if unzipping inside of the installation path folder doesn't work, unzipping in this other path should work.

It looks like a user permissions question in Wesley's wallet. I asked him about it and I hope to find out soon, so we can change the setup guide for users of the exe wallet accurately.

It should always be AppData directory. Maybe not if you use some ancient version of the wallet app. The only other time putting it in the program files directory works is if you have installed the 1 click client and haven't yet opened it for the first time.

AFAIK the program files folder will be used instead of AppData if you run the exe as an administrator.
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 10, 2014, 08:28:49 pm
I'm attempting to generate a deposit address but it is not generating. I accidental did it twice because I didn't realize I had to wait, making two transactions. They currently have 9 and 10 confirmations but I still do not see a deposit address.

There's a server down at the moment, you'll have to wait until James gets it back up and running.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 10, 2014, 08:50:26 pm

Can't get the Lite client to work...

So I first copied over all the ui files into my ui folder and ran my client but nothing on the ui was different. I tried things forever and finally got down to deleting my entire UI folder yet when I run the client exe the app still functions perfectly fine. Where else could it be getting the ui content from...? I am on windows and have my client installed to the default location @ C:\Program Files (x86)\Nxt Wallet\Nxt Wallet.exe. Any ideas?

Please see this post - https://nxtforum.org/index.php?topic=4079.msg75934#msg75934

For people using the Nxt executable Wallet, in some of the install locations the Nxt Wallet\nxt\html\ui will be the source for GUI files (and so unzipping Lite MGW there will work) while in other install locations the source for GUI will be the C:\Users\[USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui folder. So if unzipping inside of the installation path folder doesn't work, unzipping in this other path should work.

It looks like a user permissions question in Wesley's wallet. I asked him about it and I hope to find out soon, so we can change the setup guide for users of the exe wallet accurately.

It should always be AppData directory. Maybe not if you use some ancient version of the wallet app. The only other time putting it in the program files directory works is if you have installed the 1 click client and haven't yet opened it for the first time.

AFAIK the program files folder will be used instead of AppData if you run the exe as an administrator.

Yep, I noticed something similar. In summary:

In the first run, Nxt Wallet.exe will create the \[username]\AppData\Local\Nxt Wallet folder and copy there the entire folder structure from the install location. The blockchain folder is also created under \AppData\Local\Nxt Wallet\nxt.

So if you unzip Lite MGW in the nxt\html\ui folder before running Nxt Wallet for the first time, the extension will be also copied to the AppData work path and the user will see it in the Wallet. But to install Lite MGW in Wesley's exe wallet once it's been already run, you have to unzip it in \Users\[username]\AppData\Local\Nxt Wallet\nxt\html\ui.
 
Title: Re: Multigateway User Support Thread
Post by: abuelau on August 10, 2014, 09:25:50 pm
I downloaded the one-click installer MGW Lite from the multigateway site. It installs NRS and itself into c:\nxt. I execute run.bat and NRS starts, I open the wallet on localhost:7876 but I never the the MGW menu there. What am I doing wrong?

Edit: Please try again. I found a possible problem in some Windows versions and I've re-uploaded the Windows installer (http://multigateway.org/downloads/Multigateway_Lite_BETA_v1.2_WinSetup.exe) with the corresponding fix.

It works now, thanks!
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 11, 2014, 12:48:33 am
I think all the servers are running fine now. Just saw the largest withdraw ever, of 50 BTC!
I missed the deposit that led to that, but I think this was quite a record volume and should put mgwBTC right near the top of NXT AE volume charts

Maybe I can start coding now?

James
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 11, 2014, 01:02:45 am
A
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 11, 2014, 03:20:37 am
Is the server back up? I'm on 7 confirmations now and I haven't been credited.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on August 11, 2014, 03:40:06 am
I think all the servers are running fine now. Just saw the largest withdraw ever, of 50 BTC!
I missed the deposit that led to that, but I think this was quite a record volume and should put mgwBTC right near the top of NXT AE volume charts

Maybe I can start coding now?

James

Can coinmarketcap pull data from the AE to calculate in their aggregate volume?

Maybe if http://nxtreporting.com/ has an API that they can access?

http://nxtreporting.com/?as=4551058913252105307


Title: Re: Multigateway User Support Thread
Post by: jl777 on August 11, 2014, 04:06:18 am
Is the server back up? I'm on 7 confirmations now and I haven't been credited.
7 BTC confirmations?
what is the txid
Title: Re: Multigateway User Support Thread
Post by: eimon on August 11, 2014, 04:56:45 am
I think all the servers are running fine now. Just saw the largest withdraw ever, of 50 BTC!
I missed the deposit that led to that, but I think this was quite a record volume and should put mgwBTC right near the top of NXT AE volume charts

Maybe I can start coding now?

James

Can coinmarketcap pull data from the AE to calculate in their aggregate volume?

CMC should do this. Today's MGW volume was about 60 BTC total, which is about $36,000. That means the NXT trading volume they're listing is way low. It's at $160k right now, should be pushing $200k.
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 11, 2014, 06:24:20 am
A
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 11, 2014, 06:26:54 am
So how do they do it? They need access to an api that feeds the data. Someone mentioned nxtreporting might? Any who knows exactlly how want to post it over in the bitcointalk coinmarketcap thread?
they already handle NEMstake, so people just need to bug them with the asset id's they need to monitor
they are also not counting AE volumes for JLH
Title: Re: Multigateway User Support Thread
Post by: CryptKeeper on August 11, 2014, 06:47:16 am

Is the server back up? I'm on 7 confirmations now and I haven't been credited.

Yesterday I already had 10 btc confirmations before the deposit was credited, so don't worry (you can panic at 11 :-)).

I think the btc and nxt tx durations add up, we need more transparency about what is going on behind the scene, so the "normal" user won't panic on first use of the mgw.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 11, 2014, 11:56:14 am
Is the server back up? I'm on 7 confirmations now and I haven't been credited.
7 BTC confirmations?
what is the txid

Took a while but it eventually showed up. I thought it was supposed to be 3 comfs?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 11, 2014, 01:47:33 pm
So my client just updated to a new version and the UI has changed significantly. On top of that it removed my multigateway extension. If I try to add the extension back then my UI completely reverts back to the old UI. How do we install this extension in the updated client?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 11, 2014, 03:39:53 pm
So my client just updated to a new version and the UI has changed significantly. On top of that it removed my multigateway extension. If I try to add the extension back then my UI completely reverts back to the old UI. How do we install this extension in the updated client?

Please see the comments here - https://nxtforum.org/index.php?topic=3008.msg79123#msg79123

Right now, please stay with 1.1.6 to use MGW. A new release of Lite MGW for 1.2.3 1.2.4 will be here soon.
Title: Re: Multigateway User Support Thread
Post by: martismartis on August 11, 2014, 03:48:58 pm
Please also pay attention, that NRS already has multilingual display. I used non english GUI for 1.2.3, after installing MGW, it became english.
Title: Re: Multigateway User Support Thread
Post by: Cassius on August 11, 2014, 04:33:26 pm

Can't get the Lite client to work...

So I first copied over all the ui files into my ui folder and ran my client but nothing on the ui was different. I tried things forever and finally got down to deleting my entire UI folder yet when I run the client exe the app still functions perfectly fine. Where else could it be getting the ui content from...? I am on windows and have my client installed to the default location @ C:\Program Files (x86)\Nxt Wallet\Nxt Wallet.exe. Any ideas?

Please see this post - https://nxtforum.org/index.php?topic=4079.msg75934#msg75934

For people using the Nxt executable Wallet, in some of the install locations the Nxt Wallet\nxt\html\ui will be the source for GUI files (and so unzipping Lite MGW there will work) while in other install locations the source for GUI will be the C:\Users\[USERNAME]\AppData\Local\Nxt Wallet\nxt\html\ui folder. So if unzipping inside of the installation path folder doesn't work, unzipping in this other path should work.

It looks like a user permissions question in Wesley's wallet. I asked him about it and I hope to find out soon, so we can change the setup guide for users of the exe wallet accurately.

It should always be AppData directory. Maybe not if you use some ancient version of the wallet app. The only other time putting it in the program files directory works is if you have installed the 1 click client and haven't yet opened it for the first time.

AFAIK the program files folder will be used instead of AppData if you run the exe as an administrator.

Yep, I noticed something similar. In summary:

In the first run, Nxt Wallet.exe will create the \[username]\AppData\Local\Nxt Wallet folder and copy there the entire folder structure from the install location. The blockchain folder is also created under \AppData\Local\Nxt Wallet\nxt.

So if you unzip Lite MGW in the nxt\html\ui folder before running Nxt Wallet for the first time, the extension will be also copied to the AppData work path and the user will see it in the Wallet. But to install Lite MGW in Wesley's exe wallet once it's been already run, you have to unzip it in \Users\[username]\AppData\Local\Nxt Wallet\nxt\html\ui.

That might explain a few issues I've been having.
It would be great to have a one-click install version of Wesley's client with MGW included. It would make things a lot simpler.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on August 11, 2014, 10:22:51 pm
Mgw is still considered beta. Not ready for inclusion in official client.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 12, 2014, 06:43:04 am
Looks like servers are down again. 10 BTC confirmations and still now deposit.

EDIT: never mind, just went through.
Title: Re: Multigateway User Support Thread
Post by: nxtperceval on August 12, 2014, 08:02:22 am
hmm.. stilll waiting for the mgwbtc, 9 bitcoins confirmations and nothing

Now it's Ok, after 10 confirmations   ;D

Title: Re: Multigateway User Support Thread
Post by: Cassius on August 12, 2014, 02:53:39 pm
Mgw is still considered beta. Not ready for inclusion in official client.

No rush, of course, but when it's ready then it would be great to have the option.
Title: Re: Multigateway User Support Thread
Post by: MrV777 on August 13, 2014, 04:17:09 pm
Quote
So I'm finally getting around to trying the MGW  ;D
I went through the tutorial, got a mgwBTC Deposit Address, and sent 0.01 BTC to it.  It's been over 6 confirmations now, but it still shows 0 mgwBTC.
I do see a transaction right when there were 6 confirmations saying something like:
úîÛº/ëvxgtAÅbd{"coinid":1,"vout":0,"timestamp":22649329,"coinaddr"....

The message actually goes off the screen (wesley may want to look into that).

Be a bit more patient. Many people are reporting reporting that they have to wait for 10 confirmations.

Support thread here: https://nxtforum.org/nxtservices-releases/multigateway-user-support-thread/80/

Thank you.  I'm in no rush, I just want to make sure I didn't miss something.
It is at 10 confirmations now:
https://blockchain.info/tx/e8cc2b76b7858a854ac8dfd716d4d4cabd2a7f734e2f8756f39826f03056f6d6
but still 0 mgwBTC

Edit: It has arrived now.  It took 11 confirmations :)
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 13, 2014, 04:18:09 pm
Why is it taking extra confirmations? Should this part not be automated?
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 13, 2014, 04:31:34 pm
Why is it taking extra confirmations? Should this part not be automated?

It is automated, just sometimes takes a while for the software to process. Speed isn't a priority for deposits, more important to make sure neither Nxt or bitcoin are on a fork.

If after 15 confirmation, the deposit hasn't arrived, it's likely due to the servers being down. Software is still in beta, and production servers are not yet in use.
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 13, 2014, 09:18:12 pm
A
Title: Re: Multigateway User Support Thread
Post by: eimon on August 14, 2014, 04:20:11 am
Servers down? 20 confirmations and still not showing.
Title: Re: Multigateway User Support Thread
Post by: sava0123 on August 14, 2014, 10:07:10 am
.
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 14, 2014, 11:34:58 am
I can't generate BTC deposit adress. Already sent 2 transactions and still nothing. GUI says "Searching wallet" after I refreshing the page.

Transaction Ids:

1924039121046447174
8940619001068203785

Did you use the latest mgw 1.4.1 with NRS 1.2.5?

p/s : The message content in requesting deposit address is malformed, i suspect you are using some old version or some javascript on your NRS is not update correctly
Title: Re: Multigateway User Support Thread
Post by: sava0123 on August 14, 2014, 11:40:42 am
.
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 14, 2014, 11:46:46 am
I can't generate BTC deposit adress. Already sent 2 transactions and still nothing. GUI says "Searching wallet" after I refreshing the page.

Transaction Ids:

1924039121046447174
8940619001068203785

Did you use the latest mgw 1.4.1 with NRS 1.2.5?

p/s : The message content in requesting deposit address is malformed, i suspect you are using some old version or some javascript on your NRS is not update correctly

I have no UI for MGW when I install it using Lite Multigateway BETA v1.4 Installer.

Lite Multigateway BETA v1.4 only compatible to NRS 1.2.4, please wait for the site to update new installer or you can manually update your mgw following here :

https://nxtforum.org/index.php?topic=3008.0
Title: Re: Multigateway User Support Thread
Post by: sava0123 on August 14, 2014, 11:55:57 am
.
Title: Re: Multigateway User Support Thread
Post by: sava0123 on August 14, 2014, 12:07:23 pm
.
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 14, 2014, 12:11:30 pm
So with updated MGW (1.4.1) and NRS (1.2.5) this message is being sent:

úîÛº`òÛH-X[g{"BTC":"","LTC":"","DOGE":"","DRK":"","CGB":""}

Is this ok?

Yep this is fine, please wait for a while for the deposit address to reach
Title: Re: Multigateway User Support Thread
Post by: jefdiesel on August 14, 2014, 01:27:43 pm
I tried updating the UI files, pulling out the .gz but couldnt get it. thanks for your updated file, works great
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 14, 2014, 02:16:56 pm
Website downloads updated for Lite MGW 1.4.1, thank you longzai :)
Title: Re: Multigateway User Support Thread
Post by: eimon on August 14, 2014, 03:06:57 pm
Is anybody else having deposit delays? I'm still waiting on a BTC deposit from yesterday that has 104 confirmations at this point. Transaction # 7ba15825625b5bc6037e30490e5b46711aa6daf2f9d13d6c33e119065a7fd25d
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 14, 2014, 03:27:46 pm
A
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 14, 2014, 03:36:20 pm
So whats the story with the prohibitively long wait times before btc withdrawals from multigateway even show up on the blockchain? Is there something going on in the background that I dont get, are the withdrawals being pushed manually, do the servers keep going down? Anyone care to explain? I'm loving the mgw, except for that. Its a big turn off, I can only imagine how newbie users are going to feel about it.

As far as I can tell, this is due to delays for server connectivity/uptime issues. There's certainly no manual processing of deposits or withdrawals.

Frohicke, abuelau and domsch are working in setup of the definitive production servers that will manage BTC/LTC and others instead of the current bootstrapping servers used by jl777. They should be ready soon and that should improve confirmation speeds.

I understand this is now the turn off about the service, and I'm sorry I cannot provide a quick solution to delayed deposits or withdrawals. Hopefully the current servers will catch up soon.
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 14, 2014, 03:50:04 pm
A
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 14, 2014, 04:17:01 pm
So whats the story with the prohibitively long wait times before btc withdrawals from multigateway even show up on the blockchain? Is there something going on in the background that I dont get, are the withdrawals being pushed manually, do the servers keep going down? Anyone care to explain? I'm loving the mgw, except for that. Its a big turn off, I can only imagine how newbie users are going to feel about it.

As far as I can tell, this is due to delays for server connectivity/uptime issues. There's certainly no manual processing of deposits or withdrawals.

Frohicke, abuelau and domsch are working in setup of the definitive production servers that will manage BTC/LTC and others instead of the current bootstrapping servers used by jl777. They should be ready soon and that should improve confirmation speeds.

I understand this is now the turn off about the service, and I'm sorry I cannot provide a quick solution to delayed deposits or withdrawals. Hopefully the current servers will catch up soon.

Thank you for the explanation VanBreuk. Another brief one. Are the MGW waiting for confirmations on a multisig address or something before the funds are passed on to my withdrawal address? Just trying to understand the processing time.

Transactions using up to three keys are considered standard by bitcoind, and MGW uses 2-of-3 multisig. So this should not require extra confirmation times.

Currently, BTC blockchain average confirmation times (https://blockchain.info/charts/avg-confirmation-time) are oscillating between 7 and 8 confirmations. AFAIK MGW servers process withdrawals in batch regularly, and I presume that might account for two or three occasional extra BTC blocks before being broadcasted. This is the theory. Now, withdrawals require 2-of-3 signatures BUT also require validation from the three servers before two of them sign them, so if one of the servers is offline (or in the event of a fork) withdrawals will be stacked until the missing server comes back online, and then catch up. In that moment, the average BTC blockchain confirmation times start to count.

I know James had some ISP issues and has little time to monitor the MGW servers. That's the only reason why at this moment withdrawals might delay more than the expected BTC blockchain blocks once they are broadcasted - because for as long as a server is down, they won't be. Server uptime should improve a lot soon, and in any case, please keep in mind that's a side effect of security features. 

If you want to learn more about how the service works (at least about as much as I know now), please grab the Multigateway Docs (http://multigateway.org/downloads/Multigateway_docs.pdf).
 
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 14, 2014, 04:43:30 pm
A
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 14, 2014, 05:02:50 pm
Is anybody else having deposit delays? I'm still waiting on a BTC deposit from yesterday that has 104 confirmations at this point. Transaction # 7ba15825625b5bc6037e30490e5b46711aa6daf2f9d13d6c33e119065a7fd25d
txid 11381683547678850177 it was transferred around 500 NXT blocks ago
Maybe it is GUI display issue? have you refreshed the page?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 14, 2014, 06:38:50 pm
I found out that it is highly likely that the current 1.2.5 release will most likely break MGW. While the code changes required are probably minimal, since big money is at stake, if it does turn out not to be backward compatible I will take MGW offline at DGS block.

I suggest that people either protest to make sure the new release is 100% backward compatible, or to withdraw everything from MGW. Either way is fine by me. The latter will allow for clean migration to production servers. The former allows me to not worry about this right now.

I really cannot be keeping up with the daily new releases. Once I finish something, it is nice if I can assume it will continue working without a new release breaking backward compatibility.

Simple syntax changes like "Account" -> "AccountId" seems like no big deal, except it breaks software that is looking for "Account"
why such changes are made is a mystery to me, it has no value and "Account" could have stayed "Account" and not caused breaking of already debugged and working apps.

All of these new encryption modes and features are nice, but when default behavior breaks things then I do not like it. Please find a dedicated MGW dev or make sure NRS releases are backwards compatible. API behavior needs to be stable

James
Title: Re: Multigateway User Support Thread
Post by: ThomasVeil on August 14, 2014, 06:43:02 pm
I used it just now with 1.2.5 and it worked.
Except the withdrawals so far. How long are the withdrawal times currently?
I have issued two of them, one and a half hour ago, and no transaction was issued to the BTC blockchain.
I thought that was quicker the first time I used it.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 14, 2014, 07:04:06 pm
Is anybody else having deposit delays? I'm still waiting on a BTC deposit from yesterday that has 104 confirmations at this point. Transaction # 7ba15825625b5bc6037e30490e5b46711aa6daf2f9d13d6c33e119065a7fd25d
txid 11381683547678850177 it was transferred around 500 NXT blocks ago
Maybe it is GUI display issue? have you refreshed the page?

Thanks for the reply. You're right, assets were transferred yesterday. I was looking at my mgwBTC balance in the asset exchange instead of in "my assets." The two show different balances because in the exchange it shows your balance minus open sell orders, while in "my assets" it shows your whole balance including sell orders. I have a few open sell orders and thought the adjusted balance I saw in the exchange was my full balance. My mistake, thanks for clearing that up.
Title: Re: Multigateway User Support Thread
Post by: ThomasVeil on August 14, 2014, 07:53:44 pm
I used it just now with 1.2.5 and it worked.
Except the withdrawals so far. How long are the withdrawal times currently?
I have issued two of them, one and a half hour ago, and no transaction was issued to the BTC blockchain.
I thought that was quicker the first time I used it.

Transactions are through now.
Also my mind has been slowly processing :D So do you mean - it works now but not after the DGS block?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 14, 2014, 11:48:43 pm
I used it just now with 1.2.5 and it worked.
Except the withdrawals so far. How long are the withdrawal times currently?
I have issued two of them, one and a half hour ago, and no transaction was issued to the BTC blockchain.
I thought that was quicker the first time I used it.

Transactions are through now.
Also my mind has been slowly processing :D So do you mean - it works now but not after the DGS block?
I am not sure. I am supposed to drop everything else I am doing to figure it out, make any required changes, have it tested. But I have three days during the weekend I am to make Teleport release

James
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 15, 2014, 12:09:07 am
I found out that it is highly likely that the current 1.2.5 release will most likely break MGW. While the code changes required are probably minimal, since big money is at stake, if it does turn out not to be backward compatible I will take MGW offline at DGS block.

Not to mention that 1.2.5 broke the MGW Lite UI. ;(

Granted, user can fix that issue.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 02:47:33 pm
Are withdrawals being processed? I've been waiting quite a while for my withdrawal now.
Title: Re: Multigateway User Support Thread
Post by: marcus03 on August 15, 2014, 02:54:12 pm
I can just hope they are not being processed currently.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 05:02:58 pm
What's going on here guys? Please don't tell me the mgw is hosed now too... are my coins lost?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 15, 2014, 05:05:18 pm
What's going on here guys? Please don't tell me the mgw is hosed now too... are my coins lost?

Your coins are not lost.

Can you share the Nxt ID you did the withdrawal with?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 05:38:42 pm
NXT-FGCK-QBW6-8XQH-5KE5S
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 15, 2014, 05:57:47 pm
A
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 15, 2014, 05:59:19 pm
NXT-FGCK-QBW6-8XQH-5KE5S

The last withdrawal AM I can see is three days old - http://www.mynxt.info/blockexplorer/details.php?action=tx&tx=7211092060374336995

BTC tx https://blockchain.info/tx/30f0b92102fd6f1ec7dd1de2293a11268fc1828be5732afa90a81850ef31cf09
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 15, 2014, 05:59:37 pm
So should I pull any open orders I have on multigateway until these compatibility issues are resolved? Is there any danger to my funds?

No, the assets will still be there, and the BTC will still be there. James said, if 125 breaks the mgw he will take it down and have to do manual withdrawal requests. Which pisses him off, and I don't blame him.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 06:01:11 pm
NXT-FGCK-QBW6-8XQH-5KE5S

The last withdrawal AM I can see is three days old - http://www.mynxt.info/blockexplorer/details.php?action=tx&tx=7211092060374336995

BTC tx https://blockchain.info/tx/30f0b92102fd6f1ec7dd1de2293a11268fc1828be5732afa90a81850ef31cf09

I hope you are kidding...
here is the transaction
http://i.imgur.com/5dNEvlw.png
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 15, 2014, 06:02:04 pm
So should I pull any open orders I have on multigateway until these compatibility issues are resolved? Is there any danger to my funds?

First of all, your funds are not in danger. James already said that, in the worst case (backwards compatibility issues are not fixed in NRS, and MGW is not updated before block 213,000, forcing the service to a pause) he could manually process withdrawals for anyone requesting them.

In other words, the API change would affect automated operations between the user and the MGW servers, but the multisig accounts are unaffected.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 06:04:21 pm
Isn't this it?

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=14145534908903055394
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 15, 2014, 06:40:00 pm
A
Title: Re: Multigateway User Support Thread
Post by: Pakis on August 15, 2014, 07:26:14 pm
I have send 5.5 BTC to my mgw address and I haven't received the asset yet after 19 confirmations at the time of writing blockchain.info/address/32Ny7MH2X78Yqi97FTZznaSbDYGaiAYjAx
What is going on?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 15, 2014, 07:32:16 pm
Isn't this it?
http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=14145534908903055394

I have send 5.5 BTC to my mgw address and I haven't received the asset yet after 19 confirmations at the time of writing blockchain.info/address/32Ny7MH2X78Yqi97FTZznaSbDYGaiAYjAx
What is going on?

Perhaps one of the servers is on hold. Pakis - can you share your Nxt account ID?
Title: Re: Multigateway User Support Thread
Post by: Pakis on August 15, 2014, 07:34:13 pm
 ;D
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 10:50:51 pm
Still don't have my coins:( any ideas?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 15, 2014, 11:05:15 pm
Unless someone will provide insurance against MGW losses I will keep it offline until any chance of a rollback is gone

James
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 15, 2014, 11:07:31 pm
A
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 15, 2014, 11:11:12 pm
Unless someone will provide insurance against MGW losses I will keep it offline until any chance of a rollback is gone

James

Is the technical fix not to just prevent funds from being able to move out of the thiefs account. There will be no roll back. by forging 1.2.5d.
can you guarantee this?
are you 100% sure this "technical fix" wont have some interaction bug and cause some unexpected things to happen? I doubt supporting this was designed into NXT, so whatever this technical fix is was made under duress and as a coder I can easily imagine some bugs.

but if you are willing to compensate for any losses caused by the "technical fix" I can restart the MGW servers until DGS block

James
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 11:11:32 pm
So my coins are stuck then?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 15, 2014, 11:15:42 pm
So my coins are stuck then?
at least they are safe. I just have no idea what would happen if this surgical rollback becomes the main chain. When in doubt, stop. When the dust settles things will resume.

Since MGW uses the various blockchains as its database, any chance that this data will be invalidated makes my suspension the prudent course of action. I am sorry about the delay this causes you and I hope you can understand
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 15, 2014, 11:18:17 pm
A
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 11:21:39 pm
So my coins are stuck then?
at least they are safe. I just have no idea what would happen if this surgical rollback becomes the main chain. When in doubt, stop. When the dust settles things will resume.

Since MGW uses the various blockchains as its database, any chance that this data will be invalidated makes my suspension the prudent course of action. I am sorry about the delay this causes you and I hope you can understand

That's understandable. Is it possible to get the nxt asset credited back to my account in the mean time?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 15, 2014, 11:25:09 pm
So my coins are stuck then?
at least they are safe. I just have no idea what would happen if this surgical rollback becomes the main chain. When in doubt, stop. When the dust settles things will resume.

Since MGW uses the various blockchains as its database, any chance that this data will be invalidated makes my suspension the prudent course of action. I am sorry about the delay this causes you and I hope you can understand

That's understandable. Is it possible to get the nxt asset credited back to my account in the mean time?
How urgently do you need this? Theoretically I can spend the day figuring out how to undo a withdraw tx without breaking things, and then code it and then try to test it and then deploy it and hope it works.

Without even knowing what happens at DGS block, I am not sure what to do
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 15, 2014, 11:28:18 pm
Don't worry. If it's not a simple thing to do then I can wait it out.
Title: mgwBTC withdraw
Post by: NXTSurfer on August 16, 2014, 06:45:10 am
Hello,

i withdraw some mgwBTC to my BTC Account, it never arrived.
Still zero , since 14hours.
Transaction: 9703373535019368970
Transaction: 7343972196739033162
Transaction: 5595992683137211926

Can someone help ?




Title: Re: mgwBTC withdraw
Post by: TwinWinNerD on August 16, 2014, 06:57:35 am
Write a PM to "jl777"
Title: Re: mgwBTC withdraw
Post by: VanBreuk on August 16, 2014, 06:59:49 am
Hello NXTSurfer,

I'm moving your request to the MGW user support thread. Automatic withdrawal processing has been paused in the light of recent events and changes in the Nxt core, and we expect it to be able to resume soon.

Regardless, your coins are safe. Just please have patience, apologies for the inconvenience.
Title: Re: Multigateway User Support Thread
Post by: NXTSurfer on August 16, 2014, 07:09:28 am
@VanBreuk

Ok
Thx for your reply !

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 16, 2014, 07:42:46 am
All three MGW servers have caught up with NXT blockchain, so any pending deposit address requests should have gone out via AM.

They are 2000 to 10000 BTC blocks away from catching up (its slow as I reset the cache), but another 10 minutes and you should start seeing the pending deposits appear in AE.

Then it will take ~30 minutes for the batchwithdraw to go out to catch up on all the pending withdraws.

James
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 16, 2014, 07:45:12 am
Thanks! Just curious,  how feasible would it be to run all three servers as tor hidden services in order to prevent hackers from knowing the location of any of them?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 16, 2014, 08:21:11 am
Thanks! Just curious,  how feasible would it be to run all three servers as tor hidden services in order to prevent hackers from knowing the location of any of them?
the IP address of the MGW servers are not public, the only contact is via AM and asset xfer
granted my dev servers have published IP addrs, but I am not planning to run my dev servers as MGW servers for much longer

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 16, 2014, 08:40:41 am
LTC is all caught up and balanced:
get_confirmed_deposits LTC returns 41 16.24341827 vs assets 16.24340000 diff 0.00001827

I just saw a bunch of BTC asset xfers and a batch withdraw, so I think things are very close to caught up.

If your MGW tx is not arriving, plz post txid and I will look into it, but not for 12 hours or so. about to go offline. too much stress

James

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 16, 2014, 09:08:50 am
MGW is in balance now:
get_confirmed_deposits BTC returns 249 108.94311256 vs assets 108.53611256 diff 0.40700000

There is one asset xfer of 0.407 mgwBTC pending, so it is matching to the satoshi.

Here is an interesting breakdown:
maxtime.22884582 BTC height.315888 of 315891 max 6.38458836 min 0.00005624 median 3.19232230 |unspent 108.94311256

The largest MGW deposit acct has 6.38 BTC, so <6% of the total. It will be nice to see this 6 BTC get smaller and smaller as each batch withdraw chips away at it. With a couple hundred accts, the ideal would be half BTC in each, but that will take quite some number of withdraws and I am not sure the current algo will properly converge to this.

Even at 6%, this is a much smaller target than a single acct and with it getting smaller and smaller and being stuck in a hard to access multisig acct, I think it is not such an attractive target. I guess I could just code up something that breaks up any large account into little pieces if the clumping doesnt get smoothed out on its own, its just that dealing with multisig is such a painful thing, I'd rather be changing API syntax or maintain servers :)

James
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 16, 2014, 09:41:31 am
MGW is in balance now:
get_confirmed_deposits BTC returns 249 108.94311256 vs assets 108.53611256 diff 0.40700000

There is one asset xfer of 0.407 mgwBTC pending, so it is matching to the satoshi.

Here is an interesting breakdown:
maxtime.22884582 BTC height.315888 of 315891 max 6.38458836 min 0.00005624 median 3.19232230 |unspent 108.94311256

The largest MGW deposit acct has 6.38 BTC, so <6% of the total. It will be nice to see this 6 BTC get smaller and smaller as each batch withdraw chips away at it. With a couple hundred accts, the ideal would be half BTC in each, but that will take quite some number of withdraws and I am not sure the current algo will properly converge to this.

Even at 6%, this is a much smaller target than a single acct and with it getting smaller and smaller and being stuck in a hard to access multisig acct, I think it is not such an attractive target. I guess I could just code up something that breaks up any large account into little pieces if the clumping doesnt get smoothed out on its own, its just that dealing with multisig is such a painful thing, I'd rather be changing API syntax or maintain servers :)

James

What does that mean? 6BTC?

My deposits account still has >20BTC in it.
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 16, 2014, 06:03:37 pm
What does that mean? 6BTC?

My deposits account still has >20BTC in it.

It's about the internal workings of the MGW, not about user accouts. You know how bter had 50million in one wallet, the MGW is designed to store users BTC spread out among multiple wallets as a security precaution. James is saying that presently, in the MGW, there is only one wallet with greater than 6BTC in it and that's 6% of the total and that should become more spread out with time.
Title: Re: Multigateway User Support Thread
Post by: igmaca on August 16, 2014, 06:18:48 pm
There is a big temptation with centralized exchanges.

their can handle large amounts with a very small risk if these large amounts are poorly guarded and eventually stolen.

What real risk if they "lose" them or "steal" the money in escrow ?.

small enough to be tempted.
Imagine mgw had more expenses than income for any theirs inner motive in this moment.

¿mgw will respond to depositors?
What happens if they do not respond?

nothing, close and open under another name.

Why it's better mgw than any other exchange?
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on August 16, 2014, 06:33:39 pm
There is a big temptation with centralized exchanges.

their can handle large amounts with a very small risk if these large amounts are poorly guarded and eventually stolen.

What real risk if they "lose" them or "steal" the money in escrow ?.

small enough to be tempted.
Imagine mgw had more expenses than income for any theirs inner motive in this moment.

¿mgw will respond to depositors?
What happens if they do not respond?

nothing, close and open under another name.

Why it's better mgw than any other exchange?

Mgw would weather it out like any other exchange, until the stores of money runs dry.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 16, 2014, 08:35:49 pm
MGW is in balance now:
get_confirmed_deposits BTC returns 249 108.94311256 vs assets 108.53611256 diff 0.40700000

There is one asset xfer of 0.407 mgwBTC pending, so it is matching to the satoshi.

Here is an interesting breakdown:
maxtime.22884582 BTC height.315888 of 315891 max 6.38458836 min 0.00005624 median 3.19232230 |unspent 108.94311256

The largest MGW deposit acct has 6.38 BTC, so <6% of the total. It will be nice to see this 6 BTC get smaller and smaller as each batch withdraw chips away at it. With a couple hundred accts, the ideal would be half BTC in each, but that will take quite some number of withdraws and I am not sure the current algo will properly converge to this.

Even at 6%, this is a much smaller target than a single acct and with it getting smaller and smaller and being stuck in a hard to access multisig acct, I think it is not such an attractive target. I guess I could just code up something that breaks up any large account into little pieces if the clumping doesnt get smoothed out on its own, its just that dealing with multisig is such a painful thing, I'd rather be changing API syntax or maintain servers :)

James

What does that mean? 6BTC?

My deposits account still has >20BTC in it.
you have the mgwBTC assets, that is your balance
the balance in "your" multisig deposit address is actually part of the global combined virtual wallet
you are not able to directly access that multisig address to withdraw, but when you transfer your mgwBTC asset,MGW will use unspent outputs from potentially any deposit address to satisfy the request.

As long as the unspent outputs match the mgwBTC assets, there will always be a set of unspent outputs to satisfy any withdraw request
Title: Re: Multigateway User Support Thread
Post by: eimon on August 16, 2014, 09:39:33 pm
Is MGW working with 1.2.5 client? I'm currently running 1.1.6 but will update if MGW will still run.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 16, 2014, 09:40:30 pm
Is MGW working with 1.2.5 client? I'm currently running 1.1.6 but will update if MGW will still run.

It's working fine for me.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 16, 2014, 09:56:45 pm
There is a big temptation with centralized exchanges.

their can handle large amounts with a very small risk if these large amounts are poorly guarded and eventually stolen.

What real risk if they "lose" them or "steal" the money in escrow ?.

small enough to be tempted.
Imagine mgw had more expenses than income for any theirs inner motive in this moment.

¿mgw will respond to depositors?
What happens if they do not respond?

nothing, close and open under another name.

Why it's better mgw than any other exchange?

As valarmg mentioned above, the fact there's no central wallet in MGW -but rather spread balances in multiple multisig accounts- makes it both a tough and a not too appealing target for attackers.

Currently service costs are around making even, but there's developments down the road (InstantDEX) that will increase revenues significantly, and anyways service fees can always be adjusted according to MGW transaction costs.

Please refer to the Multigateway Docs (http://multigateway.org/downloads/Multigateway_docs.pdf) to learn more. They are prominently technical so they don't cover extensively other issues yet, but they will.

Is MGW working with 1.2.5 client? I'm currently running 1.1.6 but will update if MGW will still run.

You can update to Lite MGW 1.4.1 (http://multigateway.org/#sec_downloads), longzai's update for NRS 1.2.5.

And to this moment there's no intentions to pause MGW, James is working on it and we hope to go past the DGS block nicely - at most with a temporary service pause. But again, remember that delays in deposits/withdrawals at this stage do not imply your funds are at risk.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 16, 2014, 10:32:52 pm
Thanks. Just updated to 1.2.5 and MGW is working. New client is looking good  ;D
Title: Re: Multigateway User Support Thread
Post by: Ludom on August 17, 2014, 04:26:05 pm
I have a deposit problem.

I asked for the deposit adress. It's the "35qhYUvUf4K1QXpGXmFLGVtPXZBZVRK8gj"

But if I try to make a deposit from my "MultiBit" wallet, it's say : "L′adresse « 35qhYUvUf4K1QXpGXmFLGVtPXZBZVRK8gj » n′est pas une adresse valide de bitcoin." (The address is not a valid adress of bitcoin)

What should I do ? Is it possible that the MGW give a non-valid address ?

Thanks for your help.
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 17, 2014, 04:34:07 pm
I have a deposit problem.

I asked for the deposit adress. It's the "35qhYUvUf4K1QXpGXmFLGVtPXZBZVRK8gj"

But if I try to make a deposit from my "MultiBit" wallet, it's say : "L′adresse « 35qhYUvUf4K1QXpGXmFLGVtPXZBZVRK8gj » n′est pas une adresse valide de bitcoin." (The address is not a valid adress of bitcoin)

What should I do ? Is it possible that the MGW give a non-valid address ?

Thanks for your help.

If your multibit wallet up to date? The mgw address is mutisig address and some older wallets and also exchanges won't accept it due to it starting with a 3.
Title: Re: Multigateway User Support Thread
Post by: Ludom on August 17, 2014, 04:45:30 pm
Thanks, I think it was the problem.  ;D
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 17, 2014, 04:49:17 pm
MGW is in balance now:
get_confirmed_deposits BTC returns 249 108.94311256 vs assets 108.53611256 diff 0.40700000

There is one asset xfer of 0.407 mgwBTC pending, so it is matching to the satoshi.

Here is an interesting breakdown:
maxtime.22884582 BTC height.315888 of 315891 max 6.38458836 min 0.00005624 median 3.19232230 |unspent 108.94311256

The largest MGW deposit acct has 6.38 BTC, so <6% of the total. It will be nice to see this 6 BTC get smaller and smaller as each batch withdraw chips away at it. With a couple hundred accts, the ideal would be half BTC in each, but that will take quite some number of withdraws and I am not sure the current algo will properly converge to this.

Even at 6%, this is a much smaller target than a single acct and with it getting smaller and smaller and being stuck in a hard to access multisig acct, I think it is not such an attractive target. I guess I could just code up something that breaks up any large account into little pieces if the clumping doesnt get smoothed out on its own, its just that dealing with multisig is such a painful thing, I'd rather be changing API syntax or maintain servers :)

James

What does that mean? 6BTC?

My deposits account still has >20BTC in it.
you have the mgwBTC assets, that is your balance
the balance in "your" multisig deposit address is actually part of the global combined virtual wallet
you are not able to directly access that multisig address to withdraw, but when you transfer your mgwBTC asset,MGW will use unspent outputs from potentially any deposit address to satisfy the request.

As long as the unspent outputs match the mgwBTC assets, there will always be a set of unspent outputs to satisfy any withdraw request

Yes, I understand that.

Just wanted to know what the 6.38 BTC you were talking about meant?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 17, 2014, 04:59:01 pm
<< A REMINDER FOR ALL MULTIGATEWAY USERS >>

The release of NRS 1.2.6 is NOT a mandatory upgrade at this moment, you can reach DGS block 213,000 using NRS 2.1.5.

I'm saying this because although the current Lite MGW 1.4.1 may work perfectly fine with NRS 1.2.6, we cannot be completely sure until longzai1988 verifies it. So if you have installed Lite MGW 1.4.1 and still want to do MGW deposits/withdrawals, do not update to NRS 1.2.6 yet since that will overwrite the UI files to default and remove the Multigateway page from your client.

If anyone installs NRS 1.2.6 and then installs Lite MGW 1.4.1 extension on top, things might work perfectly but again they might not, so if you want to use MGW please stay in 1.2.5 at this moment.

And of course remember that trading mgwBTC or mgwLTC in the AE is completely independent from Multigateway and does not require Lite MGW installed in your client.


you have the mgwBTC assets, that is your balance
the balance in "your" multisig deposit address is actually part of the global combined virtual wallet
you are not able to directly access that multisig address to withdraw, but when you transfer your mgwBTC asset,MGW will use unspent outputs from potentially any deposit address to satisfy the request.

As long as the unspent outputs match the mgwBTC assets, there will always be a set of unspent outputs to satisfy any withdraw request

Yes, I understand that.

Just wanted to know what the 6.38 BTC you were talking about meant?

All the deposit accounts in MGW converge towards an average balance using internal transfers, so the same amount of BTC is distributed as evenly as possible between multiple multisig accounts. That 6.38 BTC figure is the balance of the "highest" multisig account in the moment James checked.

The point is that your BTC balance in MGW is represented by your mgwBTC assets, not by an amount of X BTC in one specific multisig account, since BTC are internally distributed for security.
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 17, 2014, 05:03:42 pm
But that would be a multisig deposit address and it has more than 6 BTC? https://blockchain.info/address/3ME1nRN4p9wGmYYGZPYFe8WTVDhszaW6p5
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 17, 2014, 05:11:35 pm
<< A REMINDER FOR ALL MULTIGATEWAY USERS >>

The release of NRS 1.2.6 is NOT a mandatory upgrade at this moment, you can reach DGS block 213,000 using NRS 2.1.5.

I'm saying this because although the current Lite MGW 1.4.1 may work perfectly fine with NRS 1.2.6, we cannot be completely sure until longzai1988 verifies it. So if you have installed Lite MGW 1.4.1 and still want to do MGW deposits/withdrawals, do not update to NRS 1.2.6 yet since that will overwrite the UI files to default and remove the Multigateway page from your client.

If anyone installs NRS 1.2.6 and then installs Lite MGW 1.4.1 extension on top, things might work perfectly but again they might not, so if you want to use MGW please stay in 1.2.5 at this moment.

And of course remember that trading mgwBTC or mgwLTC in the AE is completely independent from Multigateway and does not require Lite MGW installed in your client.


you have the mgwBTC assets, that is your balance
the balance in "your" multisig deposit address is actually part of the global combined virtual wallet
you are not able to directly access that multisig address to withdraw, but when you transfer your mgwBTC asset,MGW will use unspent outputs from potentially any deposit address to satisfy the request.

As long as the unspent outputs match the mgwBTC assets, there will always be a set of unspent outputs to satisfy any withdraw request

Yes, I understand that.

Just wanted to know what the 6.38 BTC you were talking about meant?

All the deposit accounts in MGW converge towards an average balance using internal transfers, so the same amount of BTC is distributed as evenly as possible between multiple multisig accounts. That 6.38 BTC figure is the balance of the "highest" multisig account in the moment James checked.

The point is that your BTC balance in MGW is represented by your mgwBTC assets, not by an amount of X BTC in one specific multisig account, since BTC are internally distributed for security.

I didn't start using the MGW gateway prior to 1.2.5, which in my understanding has the new API. My deposit worked fine, which to me means the code still works with the 1.2.5 API.

Granted, this isn't a full test but anecdotal evidence.

The only thing I did have to do, after installing 1.2.5 from the multigateway or site was...

del *.gz /s

to delete all the .gz files which weren't updated with the mgw UI files in the installer. I'm not sure if that is fixed yet in the mgw installer or not. Is it?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 17, 2014, 05:20:51 pm
BTW: A deposit of mine got stuck: f5e9d514e0fccbc9c7aafaa071df0554588ebf67a9d2039a3519bc49289ac6fa

I got he AM with the details but I never got the assets.

Got the AM from 14477396523717328369  "MGW2"
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 17, 2014, 05:28:34 pm
I didn't start using the MGW gateway prior to 1.2.5, which in my understanding has the new API. My deposit worked fine, which to me means the code still works with the 1.2.5 API.

The incompatibilities would happen at block 213,000, where DGS kicks in. Before that, no API changes are yet active.

The only thing I did have to do, after installing 1.2.5 from the multigateway or site was...

del *.gz /s

to delete all the .gz files which weren't updated with the mgw UI files in the installer. I'm not sure if that is fixed yet in the mgw installer or not. Is it?

Although every relevant file will be overwritten as you unzip/install Lite MGW new releases, if you want to keep everything tidy using the Windows installer you can always Uninstall (which will only leave behind the blockchain folder plus any other files you added to C:/NXT) before running the new installer.

BTW: A deposit of mine got stuck: f5e9d514e0fccbc9c7aafaa071df0554588ebf67a9d2039a3519bc49289ac6fa

I got he AM with the details but I never got the assets.

Got the AM from 14477396523717328369  "MGW2"

James, could you please check this?

https://nxtblocks.info/#section/txid/14477396523717328369
Nxt acct ID 10626333978591385112
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 17, 2014, 05:36:02 pm
BTW: A deposit of mine got stuck: f5e9d514e0fccbc9c7aafaa071df0554588ebf67a9d2039a3519bc49289ac6fa

I got he AM with the details but I never got the assets.

Got the AM from 14477396523717328369  "MGW2"
server ran out of assets
anon needs to refill
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 17, 2014, 06:34:46 pm
I didn't start using the MGW gateway prior to 1.2.5, which in my understanding has the new API. My deposit worked fine, which to me means the code still works with the 1.2.5 API.

The incompatibilities would happen at block 213,000, where DGS kicks in. Before that, no API changes are yet active.


I don't think that's true. The new API is in place now. I see the new API when I browse to http://localhost:7876/test and we are prior to block 213000.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 17, 2014, 07:02:49 pm
I didn't start using the MGW gateway prior to 1.2.5, which in my understanding has the new API. My deposit worked fine, which to me means the code still works with the 1.2.5 API.

The incompatibilities would happen at block 213,000, where DGS kicks in. Before that, no API changes are yet active.


I don't think that's true. The new API is in place now. I see the new API when I browse to http://localhost:7876/test and we are prior to block 213000.

Correct, sorry. The specific incompatibilities that would start at block 213,000 have to do with field names in the parsing of JSON objects, not the API changes specifically.
Title: Re: Multigateway User Support Thread
Post by: PPan on August 17, 2014, 07:29:41 pm
Unfortunately I cannot find the NXT Services menu.

NXT client 1.2.5
Ubuntu 13.04

ui files replaced (Lite_MGW_BETA_v1.4.1.zip)
server restarted

Title: Re: Multigateway User Support Thread
Post by: Pilot on August 17, 2014, 07:36:57 pm
Unfortunately I cannot find the NXT Services menu.

NXT client 1.2.5
Ubuntu 13.04

ui files replaced (Lite_MGW_BETA_v1.4.1.zip)
server restarted

Delete all the .gz files in the UI folder and subfolders.
Title: Re: Multigateway User Support Thread
Post by: PPan on August 17, 2014, 07:54:34 pm
Unfortunately I cannot find the NXT Services menu.

NXT client 1.2.5
Ubuntu 13.04

ui files replaced (Lite_MGW_BETA_v1.4.1.zip)
server restarted

Delete all the .gz files in the UI folder and subfolders.

no success  ???
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 17, 2014, 08:02:30 pm
I don't think the lingering .gz files should have any effect... My installation still has them and Nxt Services > MGW shows up in my Nxt Wallet nicely.

PPan, are you sure you unzipped Lte MGW in the correct path, overwriting /nxt/html/ui, and that you're running that install?
Title: Re: Multigateway User Support Thread
Post by: PPan on August 17, 2014, 08:11:51 pm
I don't think the lingering .gz files should have any effect... My installation still has them and Nxt Services > MGW shows up in my Nxt Wallet nicely.

PPan, are you sure you unzipped Lte MGW in the correct path, overwriting /nxt/html/ui, and that you're running that install?
Yes, I replaced /nxt/html/ui. What do you mean with "running that install" ?
After replacing the ui files I started nxt/run.sh
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 17, 2014, 08:20:26 pm
I don't think the lingering .gz files should have any effect... My installation still has them and Nxt Services > MGW shows up in my Nxt Wallet nicely.

PPan, are you sure you unzipped Lte MGW in the correct path, overwriting /nxt/html/ui, and that you're running that install?
Yes, I replaced /nxt/html/ui. What do you mean with "running that install" ?
After replacing the ui files I started nxt/run.sh

I meant some of us might have different /nxt client folders (such as one set for testnet besides the main one) and accidentally modify the wrong folder.

It really should work.

- Stop 1.2.5 server
- Unzip http://multigateway.org/downloads/Lite_MGW_BETA_v1.4.1.zip in /nxt/html/ui, confirming overwrites.
- run that NRS 1.2.5
- wait until fully initialized - "Nxt server 1.2.5 started successfully"
- open http://localhost:7876, enter secret, see Nxt Services tab in left sidebar

Unless something is wrong in your NRS folder or you have permissions issues, it should work.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 17, 2014, 08:31:49 pm
1.2.5 is working for me in Ubuntu 14.04
Title: Re: Multigateway User Support Thread
Post by: PPan on August 17, 2014, 08:44:56 pm
I meant some of us might have different /nxt client folders (such as one set for testnet besides the main one) and accidentally modify the wrong folder.

It really should work.

- Stop 1.2.5 server
- Unzip ... in /nxt/html/ui, confirming overwrites.
- run that NRS 1.2.5
- wait until fully initialized - "Nxt server 1.2.5 started successfully"
- open localhost:7876, enter secret, see Nxt Services tab in left sidebar

Unless something is wrong in your NRS folder or you have permissions issues, it should work.

That's how I did it, but no services entry ...
Are there any debugging options?
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 17, 2014, 08:47:30 pm
Yes, your right. I just did the manual install on top of 1.2.6 on windows. It worked fine without deleting the .gz files. They MGW build must have been updated to .gz it's files. So, cool beans.

BUT: PPlan I still recommend you attempt to delete the .gz files and see if that resolves it.
Title: Re: Multigateway User Support Thread
Post by: PPan on August 17, 2014, 08:53:49 pm
Yes, your right. I just did the manual install on top of 1.2.6 on windows. It worked fine without deleting the .gz files. They MGW build must have been updated to .gz it's files. So, cool beans.

BUT: PPlan I still recommend you attempt to delete the .gz files and see if that resolves it.

No change after deleting .gz files ...
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 17, 2014, 08:58:20 pm
There's not really a debugging procedure since Lite MGW only involves changes in the html/ui files branch. You can check in the /nxt/html/ui you're running and verify that file sizes agree with the current version.

index.html for clean NRS 1.2.5 is 302,998 bytes
index.html for NRS modified with Lite MGW 1.4.1 extension is 329,935 bytes

I'm checking under Windows but file sizes should not differ between platforms.
Title: Re: Multigateway User Support Thread
Post by: PPan on August 17, 2014, 09:47:41 pm
There's not really a debugging procedure since Lite MGW only involves changes in the html/ui files branch. You can check in the /nxt/html/ui you're running and verify that file sizes agree with the current version.

index.html for clean NRS 1.2.5 is 302,998 bytes
index.html for NRS modified with Lite MGW 1.4.1 extension is 329,935 bytes

I'm checking under Windows but file sizes should not differ between platforms.

I installed the Windows version with the exe installer on win 8.1, the MGW is running as expected.
The files which the windows installer has created are exactly the same as my manually copied files on ubuntu.
The only difference is the used java version:
- The recent sun java runtime on windows
- OpenJDK 1.7.0_55 on ubuntu

Now I installed the Sun java runtime (jre1.7.0_67) on Ubuntu, but the same error as before: No Services entry.
Any ideas?

Edit: Starting the server as root has the same result, seems not to be a permission issue
Title: Re: Multigateway User Support Thread
Post by: manrus on August 18, 2014, 02:04:53 pm
When be first dividends ?
Title: Re: Multigateway User Support Thread
Post by: Sebastien256 on August 18, 2014, 02:05:58 pm
When be first dividends ?

Good question. I would like to know too. Asset description is not very clear.
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 18, 2014, 02:13:43 pm
When be first dividends ?

Good question. I would like to know too. Asset description is not very clear.
From asset description:
"it also isnt designed to be a massive profit generator. Any investment in multigateway will help cover operating costs and help the NXT community"

I doubt that the MGW will be able to cover its costs until the InstantDex is up and running and has significant volume.
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 18, 2014, 02:15:45 pm
MGW asset will not get dividends from MGW trading.

Only when InstantDEX is enabled, it will pay dividends.
Title: Re: Multigateway User Support Thread
Post by: k3t3r on August 18, 2014, 05:20:10 pm
is it possible to change the display settings so that the price of MGWbtc to NXT is displayed in BTC rather than mBTC?
Title: Re: Multigateway User Support Thread
Post by: k3t3r on August 18, 2014, 05:22:55 pm
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 18, 2014, 05:30:35 pm
is it possible to change the display settings so that the price of MGWbtc to NXT is displayed in BTC rather than mBTC?

It's displayed in Nxt which I will admit requires some weird mental math to figure out how to place your order and how much btc your paying. I wish this interface could be improved.
Title: Re: Multigateway User Support Thread
Post by: k3t3r on August 18, 2014, 05:41:59 pm
is it possible to change the display settings so that the price of MGWbtc to NXT is displayed in BTC rather than mBTC?

It's displayed in Nxt which I will admit requires some weird mental math to figure out how to place your order and how much btc your paying. I wish this interface could be improved.
ah thanks, so that 14900 is how many nxt per 1 btc (mgwBTC)?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 18, 2014, 05:43:15 pm
Yes, so to find btc you must do 1/14900 = .00006711
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 18, 2014, 05:45:00 pm
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???

If you are selling NXT for BTC that basically means you are buying mgwBTC. If your are buying NXT with BTC that means you are selling mgwBTC. So...

Selling NXT: (buying mgwBTC so look at the sell order book)
14,900 is the current best price so do some math 1 BTC / 14,900 NXT = 0.00006711. So you would be selling NXT for 6711 sat.

Buying NXT: (selling mgwBTC so look at the buy order book)
14,200 is the current best price. 1 BTC / 14,200 NXT = 0.00007042. So you would be buying NXT at 7042 sat.

Make sense?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 18, 2014, 06:38:35 pm
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???

If you are selling NXT for BTC that basically means you are buying mgwBTC. If your are buying NXT with BTC that means you are selling mgwBTC. So...

Selling NXT: (buying mgwBTC so look at the sell order book)
14,900 is the current best price so do some math 1 BTC / 14,900 NXT = 0.00006711. So you would be selling NXT for 6711 sat.

Buying NXT: (selling mgwBTC so look at the buy order book)
14,200 is the current best price. 1 BTC / 14,200 NXT = 0.00007042. So you would be buying NXT at 7042 sat.

Make sense?

I think we need some kind of a ui update that makes this all more clear. Is this possible?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 18, 2014, 06:42:19 pm
Then push this thread _mre_e

https://nxtforum.org/multigateway-jl777/brainstorming-how-to-inverse-mgw-prices/
Title: Re: Multigateway User Support Thread
Post by: m30188 on August 18, 2014, 06:44:55 pm
I think it's coming. We're all used to seeing NXT price represented like 0.00006711 (or just 6711).

Working backward is like being in the grocery store and seeing, "bananas - 590 lbs per $1000"
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 18, 2014, 06:46:05 pm
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???

If you are selling NXT for BTC that basically means you are buying mgwBTC. If your are buying NXT with BTC that means you are selling mgwBTC. So...

Selling NXT: (buying mgwBTC so look at the sell order book)
14,900 is the current best price so do some math 1 BTC / 14,900 NXT = 0.00006711. So you would be selling NXT for 6711 sat.

Buying NXT: (selling mgwBTC so look at the buy order book)
14,200 is the current best price. 1 BTC / 14,200 NXT = 0.00007042. So you would be buying NXT at 7042 sat.

Make sense?

I think we need some kind of a ui update that makes this all more clear. Is this possible?

I think it is entirely possible for the mgw UI to show an exchange like BTC/NXT and LTC/NXT pairs UI rather than just the deposit address and withdrawal UI.  But, I doubt the normal AE UI would be modified, since it really isn't relevant.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 18, 2014, 07:06:31 pm
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???

If you are selling NXT for BTC that basically means you are buying mgwBTC. If your are buying NXT with BTC that means you are selling mgwBTC. So...

Selling NXT: (buying mgwBTC so look at the sell order book)
14,900 is the current best price so do some math 1 BTC / 14,900 NXT = 0.00006711. So you would be selling NXT for 6711 sat.

Buying NXT: (selling mgwBTC so look at the buy order book)
14,200 is the current best price. 1 BTC / 14,200 NXT = 0.00007042. So you would be buying NXT at 7042 sat.

Make sense?

I think we need some kind of a ui update that makes this all more clear. Is this possible?

I think it is entirely possible for the mgw UI to show an exchange like BTC/NXT and LTC/NXT pairs UI rather than just the deposit address and withdrawal UI.  But, I doubt the normal AE UI would be modified, since it really isn't relevant.
InstantDEX
I keep saying this, InstantDEX will allow any asset <-> asset trading along with NXT and it will display either orientation
Title: Re: Multigateway User Support Thread
Post by: teletobi on August 18, 2014, 07:09:48 pm
I used the MGW once when it was new just to test it and bought some mgwBTC.
Today I opened my (Browser) Client, seeing MGW isn´t installed anymore (updated consequently). So I installed LiteMGW 1.4.1

But when I open it now, it does´t find my mgw deposit Address and gets stuck in searching. I waited about 4 hours, but no Change. Where is this Address stored?
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 18, 2014, 09:55:12 pm
I used the MGW once when it was new just to test it and bought some mgwBTC.
Today I opened my (Browser) Client, seeing MGW isn´t installed anymore (updated consequently). So I installed LiteMGW 1.4.1

But when I open it now, it does´t find my mgw deposit Address and gets stuck in searching. I waited about 4 hours, but no Change. Where is this Address stored?

The address is in an AM in the block chain. Was your blockchain fully downloaded and your wallet showing up to date blocks?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 18, 2014, 10:17:59 pm
I used the MGW once when it was new just to test it and bought some mgwBTC.
Today I opened my (Browser) Client, seeing MGW isn´t installed anymore (updated consequently). So I installed LiteMGW 1.4.1

But when I open it now, it does´t find my mgw deposit Address and gets stuck in searching. I waited about 4 hours, but no Change. Where is this Address stored?

Deposit addresses are stored in the MGW servers. However, if I'm not mistaken, longzai said the Lite MGW UI searches for messages in the Nxt blockchain to find if there's one including the deposit address returned by the MGW server when you requested it.

As Pilot suggested, a search can be stuck when communication with the blockchain has not caught up. In previous releases it also happened in low-end machines that got flooded when processing the queries, but I believe that was fixed already.

Have you tried re-starting your client once blockchain is up to date?
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 18, 2014, 11:18:07 pm
Actually, all you have to do to see your deposit address is go into your wallet and click "Messages" on the left side. If you've never manually sent messages you will see two. One from you to the mgw servers and one from the mgw server with your BTC address.
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 19, 2014, 05:49:10 am
I used the MGW once when it was new just to test it and bought some mgwBTC.
Today I opened my (Browser) Client, seeing MGW isn´t installed anymore (updated consequently). So I installed LiteMGW 1.4.1

But when I open it now, it does´t find my mgw deposit Address and gets stuck in searching. I waited about 4 hours, but no Change. Where is this Address stored?

Deposit addresses are stored in the MGW servers. However, if I'm not mistaken, longzai said the Lite MGW UI searches for messages in the Nxt blockchain to find if there's one including the deposit address returned by the MGW server when you requested it.

As Pilot suggested, a search can be stuck when communication with the blockchain has not caught up. In previous releases it also happened in low-end machines that got flooded when processing the queries, but I believe that was fixed already.

Have you tried re-starting your client once blockchain is up to date?

Deposit address is stored on Nxt blockchain
Title: Re: Multigateway User Support Thread
Post by: k3t3r on August 19, 2014, 07:03:29 am
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???

If you are selling NXT for BTC that basically means you are buying mgwBTC. If your are buying NXT with BTC that means you are selling mgwBTC. So...

Selling NXT: (buying mgwBTC so look at the sell order book)
14,900 is the current best price so do some math 1 BTC / 14,900 NXT = 0.00006711. So you would be selling NXT for 6711 sat.

Buying NXT: (selling mgwBTC so look at the buy order book)
14,200 is the current best price. 1 BTC / 14,200 NXT = 0.00007042. So you would be buying NXT at 7042 sat.

Make sense?

I think we need some kind of a ui update that makes this all more clear. Is this possible?

I think it is entirely possible for the mgw UI to show an exchange like BTC/NXT and LTC/NXT pairs UI rather than just the deposit address and withdrawal UI.  But, I doubt the normal AE UI would be modified, since it really isn't relevant.
InstantDEX
I keep saying this, InstantDEX will allow any asset <-> asset trading along with NXT and it will display either orientation

where do i access instantDEX?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 19, 2014, 07:12:28 am
Basically I dont understand the pricing of mgwBTC on mgw. Current sell price of mgwBTC is 14,900

In the real world what does that figure represent?  ???

If you are selling NXT for BTC that basically means you are buying mgwBTC. If your are buying NXT with BTC that means you are selling mgwBTC. So...

Selling NXT: (buying mgwBTC so look at the sell order book)
14,900 is the current best price so do some math 1 BTC / 14,900 NXT = 0.00006711. So you would be selling NXT for 6711 sat.

Buying NXT: (selling mgwBTC so look at the buy order book)
14,200 is the current best price. 1 BTC / 14,200 NXT = 0.00007042. So you would be buying NXT at 7042 sat.

Make sense?

I think we need some kind of a ui update that makes this all more clear. Is this possible?

I think it is entirely possible for the mgw UI to show an exchange like BTC/NXT and LTC/NXT pairs UI rather than just the deposit address and withdrawal UI.  But, I doubt the normal AE UI would be modified, since it really isn't relevant.
InstantDEX
I keep saying this, InstantDEX will allow any asset <-> asset trading along with NXT and it will display either orientation

where do i access instantDEX?

It is not yet available.
Title: Re: Multigateway User Support Thread
Post by: xivba on August 19, 2014, 08:15:48 am
MGW doesn't work with latest NRS 1.2.6 ?
Title: Re: Multigateway User Support Thread
Post by: yassin54 on August 19, 2014, 10:17:40 am
hi all
10 confirmation
not receved mgwbtc
i use 1.2.6
windows 8
thanks for all  ;D ;D

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 19, 2014, 10:53:52 am
hi all
10 confirmation
not receved mgwbtc
i use 1.2.6
windows 8
thanks for all  ;D ;D
DGS block activated and old MGW needed to be updated. I made test release two days ago, but nobody got me any test results. I monitored some activity with new post DGS MGW, but some thing seems not quite right so I am taking MGW offline, going to get some rest and hope there will be test results tomorrow. If not it could take me half a day to get things verified as it is very time consuming to test MGW
I cannot do everything myself and when I get no test results, what am I to do?
Title: Re: Multigateway User Support Thread
Post by: yassin54 on August 19, 2014, 11:17:04 am
hi all
10 confirmation
not receved mgwbtc
i use 1.2.6
windows 8
thanks for all  ;D ;D
DGS block activated and old MGW needed to be updated. I made test release two days ago, but nobody got me any test results. I monitored some activity with new post DGS MGW, but some thing seems not quite right so I am taking MGW offline, going to get some rest and hope there will be test results tomorrow. If not it could take me half a day to get things verified as it is very time consuming to test MGW
I cannot do everything myself and when I get no test results, what am I to do?

ok no problem
take your time

i am just investor  ;D ;D
it's a shame that no one helps you :( :(
Title: Re: Multigateway User Support Thread
Post by: yassin54 on August 19, 2014, 11:18:34 am
receved btc thank jl777  :-* :-* :-*
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 19, 2014, 11:30:35 am
Frohike has a testnet cluster running with the DGS MGW release - https://nxtforum.org/umgwc/teams-eins-and-zwei-coordination-thread/60/#msg86740
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 19, 2014, 12:20:06 pm
I am taking MGW offline, going to get some rest and hope there will be test results tomorrow.

So at this moment, Multigateway operations are temporarily offline.

The reason is the Nxt blockchain crossed block 213,000 (activating Digital Goods Store and other changes) and that forced a few changes in the Multigateway code that are in process of being tested, to verify everything is working smoothly. For security, James has paused the service until testing is finished.

So, questions you might have:

- Should I deposit coins at this moment?
Please wait until the testing is finished. If you send coins to your exisiting deposit address, the coins will be received but assets will not be credited to your account until MGW is up and running again.

- Can I withdraw coins?
If you request a withdrawal, it won't be automatically processed until MGW is up and running again. So unless it's an emergency, please wait until MGW servers are back up. If it's really, really, really urgent, you can report it here and we'll try to process the withdrawal manually as soon as it's possible. Please note that at this beta stage the MGW service is operated by very few people and everyone's pretty busy verifying the new release, so please wait if possible. Sorry about the inconvenience.

- Can I generate a new deposit address?
You can send the request from Lite MGW if you want, but again, it won't be processed by the MGW servers until they are back online.

- But are my coins safe?
Yes. Operations with mgwBTC/mgwLTC in the Asset Exchange are not affected, your asset amount is not affected, and all the multisignature BTC/LTC accounts are safe as always in the Multigateway servers. The only operations that are on hold at this moment are automated deposits/withdrawals.

- And when are MGW operations going to be working again?
As soon as possible! If we could give a precise time, such as "in eight hours", we would. But it's essential to make sure that the changes in the Nxt blockchain are not affecting any of the Multigateway operations, so for security reasons the MGW operations will be paused until everything looks good. We'll post an announcement as soon as MGW is fully up and working again.

A warning has been added in http://multigateway.org and will be removed once MGW is up again. Thanks for your patience.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 03:53:35 am
I have TEST version of mgwBTCD MGW running
asset 11060861818140490423

I am hoping someone knows how to update MGW lite to support testing for this.
If this tests out, that means a lot of new coins should be supported as I think it came down the peercoin fork

txfee 0.0001
NXTequiv 0.01
decimals 4

pushed to secret-sauce and needs to be used instead of older version

James

P.S. Its running using same signatures, etc. as the main MGW servers

Title: Re: Multigateway User Support Thread
Post by: KarlKarlsson on August 20, 2014, 12:36:07 pm
When do you expect the MGW to be back online?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 20, 2014, 02:23:06 pm
Have ~25 mgwBTC. Want real BTC.

PM me.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 20, 2014, 03:05:34 pm
Is there a way to withdraw BTC from MGW at this time?

Without requesting a specific time for servers coming back online, is it likely to be hours or days at this point?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 20, 2014, 03:19:15 pm
When do you expect the MGW to be back online?

Is there a way to withdraw BTC from MGW at this time?

Without requesting a specific time for servers coming back online, is it likely to be hours or days at this point?

We're using this pit stop for other improvements besides the security testing for post-DGS Nxt network. Otherwise, the service might have to be paused again soon, and repeated stops would be understandably annoying.

Improvements include activation of BTCD (Bitcoindark) and partial migration to the definitive production servers. It's difficult to give an ETA without being misleading since everything depends on testing results, but we should be back online in very few days.

In the meantime, if you need to withdraw mgwBTC through MGW urgently, you can leave a post here and we'll process it manually as soon as possible.

Another option to exchange mgwBTC for BTC, if you want, is to do a direct exchange with another member (like TwinWinNerD is offering). For as long as MGW stays paused, I will provide free escrow if required for any off-MGW exchanges mgwBTC <> BTC.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 07:33:06 pm
As soon as some basic tests are passed, I am open to starting the MGW servers so they can catch up with the pending transactions. However I am worried about the possibility of tx mistakes until all the tests are passed

However if I can get the promise from people to cooperate in case of any glitches, eg. to return any extra assets or extra coins you get so that the people who might get shortchanged could get compensated, then I am more likely to do this sooner than later.

I know I cant get everybody to promise, but if TwinnerD (who seems to have the most volumes!) and a few other peoples can agree to this, I will try to do this MGW clearing in a few hours. Depending on how that goes, I might leave it running in attended mode. That means everytime I lose ISP connection (many times a day), the MGW servers will probably need to be restarted, so the response time will be unpredictable.

James
Title: Re: Multigateway User Support Thread
Post by: nacer on August 20, 2014, 09:19:24 pm
I agree to return coin if i receive more than i should. MGW is a must needed tech for nxt. I have passed 2 hours today for transfering nxt to btc for paying a new miner for scrypt asset ... . sooner the better.


Edit: I don't have any deposit at waiting a this moment.


Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 09:30:01 pm
I agree to return coin if i receive more than i should. MGW is a must needed tech for nxt. I have passed 2 hours today for transfering nxt to btc for paying a new miner for scrypt asset ... . sooner the better.
twinner?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 20, 2014, 09:35:48 pm
Sure, I only have a 7.x BTC deposit pending, if I get more, I send back.
Title: Re: Multigateway User Support Thread
Post by: nacer on August 20, 2014, 09:46:48 pm
jl777,

For you information, the client should detect that i have already send a request for BTC address to MGW.

Because i have two request pending for btc address for this id : NXT-2LPS-EJUF-UCS3-5VCVE

I'm not sure what the result is going to be :)


Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 10:28:43 pm
jl777,

For you information, the client should detect that i have already send a request for BTC address to MGW.

Because i have two request pending for btc address for this id : NXT-2LPS-EJUF-UCS3-5VCVE

I'm not sure what the result is going to be :)
no worries, it will ignore the second request, so only effect is the extra NXT it cost
Title: Re: Multigateway User Support Thread
Post by: eimon on August 20, 2014, 11:48:38 pm
I agree to send back any excess BTC sent my way  ;D
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 11:54:35 pm
I agree to send back any excess BTC sent my way  ;D
I have seen it catch up and send out deposit addresses, asset xfers and a small withdraw
however it is not balanced yet:

get_confirmed_deposits BTC returns 326 184.71163706 vs assets 181.53705215 diff 3.17458491
BTC height.316702 of 316705 max 4.84470180 min 0.00005624 median 2.42237902 |unspent 184.71163706

If you have a pending tx and it has not completed, please post the txid (bitcoin or NXT)
I dont think everything is quite right yet
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 20, 2014, 11:56:42 pm
got my deposit right.

Btw, the "NXT services" vanished from my client. is this because of post 213000 block?

Do I need to install something different?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 11:57:21 pm
I had to burn 1.04 BTCD as I had some problems getting everything to work post-DGS
Now I could recover this, but it is simply too much work to figure out how to cash in the multisig unspent outputs
just an interesting thing from practical point. Even if two MGW servers get compromised and their wallets stolen, it is still a project to cashout all the hundreds(!) of multisig accts

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 20, 2014, 11:58:43 pm
got my deposit right.

Btw, the "NXT services" vanished from my client. is this because of post 213000 block?

Do I need to install something different?
GUI needs to be rereleased for every NRS update, even if the NRS is backwards compatible. Not sure of details, but I havent seen a release for 1.2.6 GUI, I am seeing BTCD test tx by longzai so I if testing goes well, we will see a GUI release soon

James
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 21, 2014, 12:01:18 am
got my deposit right.

Btw, the "NXT services" vanished from my client. is this because of post 213000 block?

Do I need to install something different?
GUI needs to be rereleased for every NRS update, even if the NRS is backwards compatible. Not sure of details, but I havent seen a release for 1.2.6 GUI, I am seeing BTCD test tx by longzai so I if testing goes well, we will see a GUI release soon

James

Ahh, actually a cool mechanism, makes sure that one never uses an outdated version and burning coins ;)
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 01:06:45 am
BTC num accts.224 sum 191.54677368 RTbalances 191.54677368 | changed 0 0
get_confirmed_deposits BTC returns 327 191.81967367 vs assets 191.54677368 diff 0.27289999
BTC height.316712 of 316715 max 7.10803661 min 0.00005624 median 3.55404642 |unspent 191.81967367

WARNING: no valid withdraw address for NXT.15406433363942707500 10444313778023141945
pending_withdraw 0.01980000 -> sum 0.00000000 numredeems.0 numoutputs.1

no withdraw address for 0.00050000 - txfee = 0.0003
WARNING: no valid withdraw address for NXT.4188907621702661070 2905372829062057583

WARNING: no valid withdraw address for NXT.1469652009744590481 2880650109429147449
pending_withdraw 0.02980000 -> sum 0.00000000 numredeems.0 numoutputs.1

invalid address.(RYTDjpcy7GjDG9PFsrRjSrVSVXQETqwuHv) for NXT.16853559438583152720 0.10000000 validate.-1
default withdraw address is also malformed: ()
WARNING: no valid withdraw address for NXT.16853559438583152720 10813185607170380052
pending_withdraw 0.09980000 -> sum 0.00000000 numredeems.0 numoutputs.1

WARNING: no valid withdraw address for NXT.11088529760408352982 14853910565451173419
pending_withdraw 0.11720000 -> sum 0.00000000 numredeems.0 numoutputs.1

WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049

WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049
pending_withdraw 0.00120000 -> sum 0.00000000 numredeems.0 numoutputs.1

WARNING: no valid withdraw address for NXT.10241045008951890673 5312632241413613749
pending_withdraw 0.00479999 -> sum 0.00000000 numredeems.0 numoutputs.1

I am used to MGW being exact to the satoshi, but it is off by over one quarter BTC :(
It appears that a bunch of malformed withdraw requests were done and these are in limbo, the asset received but not sent out, like a tx that is waiting for a referencehash to appear, these are waiting for their withdraw address to appear.
Unfortunately I have no easy way to cancel such limbo tx and messing with the blockchain is not a good idea!

The total limbo amount is: 0.27289999 vs 0.27289999 | adjusted diff .0000000
considering the magnitude of changes, the fact that it still exactly matches to the satoshi makes me feel pretty good

If you are the owner of the bigger limbo amounts I will figure out how to cash it out to you after the transition to production servers.

Based on this result, I think as soon as longzai releases a matched GUI, we can use MGW but keep in mind it is only BTC and BTCD now (LTC is migrating to production servers!) and no uptime guarantee. However, considering that the average withdraw time of the exchanges can easily go into days, or weeks, I hope for your understanding

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 01:49:07 am
Some geeky trivia about MGW:
[geektalk]
search_hashtable  ave 1.552 numsearches.3200000 numiterations.4965253

Even with optimizing out most of the required accesses via two level cache, it still did 3.2 million hashtable lookups, but it only took an average of 1.552 iterations per search. That means it either directly found the item or it was in the next slot, 99% of the time!

I was a bit concerned about large scale usage as I just randomly picked some hash function, but it seems to be working acceptable.
[/geektalk]
Title: Re: Multigateway User Support Thread
Post by: blackyblack1 on August 21, 2014, 05:19:37 am
It's a shame that MGW is still under construction. MGW has great potential but you won't be able to outrun centralized exchanges with such unpredictable blackouts. JL777 please invest in more support engineers and coders, do not do everything by yourself.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 05:34:31 am
It's a shame that MGW is still under construction. MGW has great potential but you won't be able to outrun centralized exchanges with such unpredictable blackouts. JL777 please invest in more support engineers and coders, do not do everything by yourself.
I asked for help two days before DGS block. still downtime was around one day. I am eager to have others deal with MGW operations. I am not sure what more I can do other than have the production server triplet handled by others, uMGW teams dealing with new coins. I am not doing GUI, or documentation or support.

I have been trying to recruit an MGW coder, but not even one applicant.
Saying dont do everything yourself is very easy, finding other qualified people not so easy

Can you find me an MGW coder?

James
Title: Re: Multigateway User Support Thread
Post by: blackyblack1 on August 21, 2014, 05:49:14 am
I am an experienced coder but I am really busy now so I'd prefer to have more sleep time than more money.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 05:53:17 am
I am an experienced coder but I am really busy now so I'd prefer to have more sleep time than more money.
that's what the all say :)
Title: Re: Multigateway User Support Thread
Post by: blackyblack1 on August 21, 2014, 06:01:19 am
By the way what is your offer for developers? Maybe I will find somebody or find a couple hours for you.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 06:03:05 am
By the way what is your offer for developers? Maybe I will find somebody or find a couple hours for you.
I am pretty sure TechDev would finance a MGW dev, amount depends on what exactly will be done
Title: Re: Multigateway User Support Thread
Post by: nacer on August 21, 2014, 08:28:28 am
jl777,
i'm not a pure developer but i do develop infrastructure, i code the installation and deployment of my servers in ruby. With the frameworks called Chef.

If i can help you, tell me.
Title: Re: Multigateway User Support Thread
Post by: KarlKarlsson on August 21, 2014, 12:48:16 pm
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 21, 2014, 01:08:14 pm
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet

The problem in old mgw version is your withdraw address is not include in the asset transfer tx, you would need to prove your ownership on the nxt address and provide a valid withdraw address to james, and i believe he need to do some manual work behind the scene.

Sorry for the inconvenience causes
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 21, 2014, 01:18:39 pm
Hey longzai, can you please look up a withdrawal I made? I can't remember to which BTC address I withdrew it!

My NXT account:  NXT-NPJS-GHPB-6MTG-BL4Y8
Amount BTC: 0.1 BTC
Time: about 5-6 hours ago?

Can't find the address and currently have limited access to my accounts. I just need this to check that it came through fine, so that I can withdraw more. Also I might have sent it with the old version by accident!
Title: Re: Multigateway User Support Thread
Post by: nacer on August 21, 2014, 01:19:47 pm
My withdraw is stuck :
TR ID : 5413186736620992370 -> This one is ok now
TR ID : 7476805954370636342 <- Cancel this one if you can. it was mean for a payement address that have expired now and i don't know what happen if they receive the money later.


ACCOUNT : NXT-2LPS-EJUF-UCS3-5VCVE
i'm up2date with software NRS 1.2.6 MGW 1.4.4 i think
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 21, 2014, 01:27:58 pm
Hey longzai, can you please look up a withdrawal I made? I can't remember to which BTC address I withdrew it!

My NXT account:  NXT-NPJS-GHPB-6MTG-BL4Y8
Amount BTC: 0.1 BTC
Time: about 5-6 hours ago?

Can't find the address and currently have limited access to my accounts. I just need this to check that it came through fine, so that I can withdraw more. Also I might have sent it with the old version by accident!

Sorry i cant help with mgw server side, james will be online in few hours time and he can assist this for you
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 21, 2014, 01:30:29 pm
My withdraw is stuck :
TR ID : 5413186736620992370.
TR ID : 7476805954370636342 <- Cancel this one if you can. it was mean for a payement address that have expired now and i don't know what happen if they receive the money later.


ACCOUNT : NXT-2LPS-EJUF-UCS3-5VCVE
i'm up2date with software NRS 1.2.6 MGW 1.4.4 i think

Don't worry your withdraw address in recorded in the blockchain, it will be processed anyway
Title: Re: Multigateway User Support Thread
Post by: nacer on August 21, 2014, 02:00:13 pm
Sorry for the pressure we are putting on the team by using MGW like it's not a beta  ;D
Title: Re: Multigateway User Support Thread
Post by: eimon on August 21, 2014, 03:11:17 pm
I attempted a BTC withdrawal yesterday, tx # 13157662669111249567. Over 450 confirmations but the BTC is still not sent.

I know MGW devs/managers are very busy right now, but maybe it's useful to know about stuck withdrawals? Not hugely urgent, just trying to pick up some cheap NXT on Bter  ;D
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 05:28:18 pm
I repeat again:

no withdraw address for 0.10020000
WARNING: no valid withdraw address for NXT.10626333978591385112 18000640820970037735
pending_withdraw 0.10000000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 1.50000000
WARNING: no valid withdraw address for NXT.10366902444902381009 13157662669111249567
pending_withdraw 1.49980000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 0.02000000
WARNING: no valid withdraw address for NXT.15406433363942707500 10444313778023141945
pending_withdraw 0.01980000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 0.00050000
WARNING: no valid withdraw address for NXT.4188907621702661070 2905372829062057583
no withdraw address for 0.03000000
WARNING: no valid withdraw address for NXT.1469652009744590481 2880650109429147449
pending_withdraw 0.02980000 -> sum 0.00000000 numredeems.0 numoutputs.1
invalid address.(RYTDjpcy7GjDG9PFsrRjSrVSVXQETqwuHv) for NXT.16853559438583152720 0.10000000 validate.-1
default withdraw address is also malformed: ()
WARNING: no valid withdraw address for NXT.16853559438583152720 10813185607170380052
pending_withdraw 0.09980000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 0.11740000
WARNING: no valid withdraw address for NXT.11088529760408352982 14853910565451173419
pending_withdraw 0.11720000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 0.00080000
WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049
no withdraw address for 0.00080000
WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049
pending_withdraw 0.00120000 -> sum 0.00000000 numredeems.0 numoutputs.1
txid.13773740447578107679 12340 is less than min deposit of 50000 | 12340 * mult 1
no withdraw address for 0.00499999
WARNING: no valid withdraw address for NXT.10241045008951890673 5312632241413613749
pending_withdraw 0.00479999 -> sum 0.00000000 numredeems.0 numoutputs.1

If you have any of the above tx, it is in limbo and will not complete until I code up some sort of limbo extractor. Since that will not be for a while, what you need to do is post a NXT token from the account that made the withdraw, use the redeemtxid as the "website" and also post what BTC address you want it sent to.

post it here and it will be verified and then I will manually send BTC to the specified address. The amount in limbo will then be allowed to go back to the MGW virtual wallet

James
Title: Re: Multigateway User Support Thread
Post by: eimon on August 21, 2014, 05:38:45 pm
no withdraw address for 1.50000000
WARNING: no valid withdraw address for NXT.10366902444902381009 13157662669111249567
pending_withdraw 1.49980000 -> sum 0.00000000 numredeems.0 numoutputs.1

This withdrawal is mine. Please send to BTC address 13kTM1Zb3tk7Gf61nMW9ZqnfiadopPCzg4

NXT token:

52m9klhiq6p858g74s0iovma3lvl2le93d0ur8lbinuphm5tch1qec43t0k2oso1r12lbkqtcc147r9spl6332n05cpdsovu6egisrccqem0uh3ftsll6tkkb2rsb22i6arv3p098d71pr4sjh9t3nv6jrcm9omb
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 06:29:55 pm
My withdraw is stuck :
TR ID : 5413186736620992370 -> This one is ok now
TR ID : 7476805954370636342 <- Cancel this one if you can. it was mean for a payement address that have expired now and i don't know what happen if they receive the money later.


ACCOUNT : NXT-2LPS-EJUF-UCS3-5VCVE
i'm up2date with software NRS 1.2.6 MGW 1.4.4 i think
fd29fd6a762222273641c653f460f3bd032c546caf3ddc656ff99655e1b8b5da for redeem 7476805954370636342
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 06:32:58 pm
no withdraw address for 1.50000000
WARNING: no valid withdraw address for NXT.10366902444902381009 13157662669111249567
pending_withdraw 1.49980000 -> sum 0.00000000 numredeems.0 numoutputs.1

This withdrawal is mine. Please send to BTC address 13kTM1Zb3tk7Gf61nMW9ZqnfiadopPCzg4

NXT token:

52m9klhiq6p858g74s0iovma3lvl2le93d0ur8lbinuphm5tch1qec43t0k2oso1r12lbkqtcc147r9spl6332n05cpdsovu6egisrccqem0uh3ftsll6tkkb2rsb22i6arv3p098d71pr4sjh9t3nv6jrcm9omb
76b7a865c77b1f856441ff8a4529055991fa205889734afd1e8886f06c2626b0 for redeem 13157662669111249567
Title: Re: Multigateway User Support Thread
Post by: eimon on August 21, 2014, 06:45:40 pm
no withdraw address for 1.50000000
WARNING: no valid withdraw address for NXT.10366902444902381009 13157662669111249567
pending_withdraw 1.49980000 -> sum 0.00000000 numredeems.0 numoutputs.1

This withdrawal is mine. Please send to BTC address 13kTM1Zb3tk7Gf61nMW9ZqnfiadopPCzg4

NXT token:

52m9klhiq6p858g74s0iovma3lvl2le93d0ur8lbinuphm5tch1qec43t0k2oso1r12lbkqtcc147r9spl6332n05cpdsovu6egisrccqem0uh3ftsll6tkkb2rsb22i6arv3p098d71pr4sjh9t3nv6jrcm9omb
76b7a865c77b1f856441ff8a4529055991fa205889734afd1e8886f06c2626b0 for redeem 13157662669111249567

Received funds, thanks. Will new withdrawals be processed automatically, or would they still go into limbo?
Title: Re: Multigateway User Support Thread
Post by: nacer on August 21, 2014, 06:52:42 pm
Do you want us to stop using MGW for now or withe the last version 1.4.4 it's ok ?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 06:59:23 pm
no withdraw address for 1.50000000
WARNING: no valid withdraw address for NXT.10366902444902381009 13157662669111249567
pending_withdraw 1.49980000 -> sum 0.00000000 numredeems.0 numoutputs.1

This withdrawal is mine. Please send to BTC address 13kTM1Zb3tk7Gf61nMW9ZqnfiadopPCzg4

NXT token:

52m9klhiq6p858g74s0iovma3lvl2le93d0ur8lbinuphm5tch1qec43t0k2oso1r12lbkqtcc147r9spl6332n05cpdsovu6egisrccqem0uh3ftsll6tkkb2rsb22i6arv3p098d71pr4sjh9t3nv6jrcm9omb
76b7a865c77b1f856441ff8a4529055991fa205889734afd1e8886f06c2626b0 for redeem 13157662669111249567

Received funds, thanks. Will new withdrawals be processed automatically, or would they still go into limbo?
if you use the matched GUI, there should be no problems
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 07:00:13 pm
Do you want us to stop using MGW for now or withe the last version 1.4.4 it's ok ?
the only problems appear to be withdraws using old GUI after DGS block 213000
i havent seen any issues when latest GUI is used
Title: Re: Multigateway User Support Thread
Post by: eimon on August 21, 2014, 07:09:04 pm
Where can I get 1.4.4? Multigateway.org still has 1.4.1, which is what I'm running now.

EDIT: Never mind, found it.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 21, 2014, 08:02:50 pm
6758708682716337007 limbo tx paid with 47c957a2513e67ec3cc90eeb397badbbad2bdc43cb084541af6df20d241072a3
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 21, 2014, 08:28:28 pm
Where can I get 1.4.4? Multigateway.org still has 1.4.1, which is what I'm running now.

EDIT: Never mind, found it.

You say you found it so this is FYI of the thread:

But, the website says 1.4.1, but the zip file you get from that link says 1.4.4.

(can mgw folks fix the website link please?)
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 21, 2014, 08:44:15 pm
Where can I get 1.4.4? Multigateway.org still has 1.4.1, which is what I'm running now.

EDIT: Never mind, found it.

You say you found it so this is FYI of the thread:

But, the website says 1.4.1, but the zip file you get from that link says 1.4.4.

(can mgw folks fix the website link please?)

The software downloads page was updated, but a couple links in the User Guide were not. Thanks for reporting.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 01:06:30 am
txid c80dca1343515c1804f4ec7bf7dabc0179dc6eb9e0b89889e0ecea7938fe99c5 for redeem 14853910565451173419
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 03:04:08 am
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James
Title: Re: Multigateway User Support Thread
Post by: Next on August 22, 2014, 03:09:07 am
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James

PM'd
Title: Re: Multigateway User Support Thread
Post by: Jimmy2011 on August 22, 2014, 03:19:16 am

How do you think of such a case of three mgw servers owned by three bitcoin exchange? For example, BTCChina, OKCoin and Huobi own one of those three servers separately. Will we get a reference market for their own centralized server market through this mgw? Will those exchanges or any other centralized exchanges have interest to operate mgw server?
Title: Re: Multigateway User Support Thread
Post by: mrcryptouser on August 22, 2014, 03:19:23 am
How long does it take to withdraw btc from mgwBTC into a normal btc wallet?
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 22, 2014, 03:23:30 am
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James

What? Isn't there a way for them to re-request the transfer or do a correcting entry? I assume you can get the servers to reimburse you?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 03:55:14 am
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James

What? Isn't there a way for them to re-request the transfer or do a correcting entry? I assume you can get the servers to reimburse you?
I tell you that multisig is a pain and to withdraw without messing up the exact to the satoshi MGW balances, that is a bit of brain surgery. My plan is to make a list of limbo tx that are automatically cancelled, then there will be an overall MGW credit balance matching the amount that I have reimbursed. At that point I will ask to get some mgwBTC transfered to me without any additional costs (as I have already paid) and then I can withdraw normally.

The alternative is to, not sure what other way to do this actually.
multisig is a big pain in the ...

James
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 22, 2014, 03:58:32 am
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James

What? Isn't there a way for them to re-request the transfer or do a correcting entry? I assume you can get the servers to reimburse you?
I tell you that multisig is a pain and to withdraw without messing up the exact to the satoshi MGW balances, that is a bit of brain surgery. My plan is to make a list of limbo tx that are automatically cancelled, then there will be an overall MGW credit balance matching the amount that I have reimbursed. At that point I will ask to get some mgwBTC transfered to me without any additional costs (as I have already paid) and then I can withdraw normally.

The alternative is to, not sure what other way to do this actually.
multisig is a big pain in the ...

James

I was thinking you could code something so that someone that had a bad withdrawal could send an arbitrary message with a withdrawal address and the mgw could match that to the orphaned transaction and pay it out.

But, what you say makes sense. Just have some escrowed mgwBTC sent to you, and request the withdrawal yourself. That should work. But, pretty manual work for you, and I know you are pretty busy.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 04:15:28 am
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James

What? Isn't there a way for them to re-request the transfer or do a correcting entry? I assume you can get the servers to reimburse you?
I tell you that multisig is a pain and to withdraw without messing up the exact to the satoshi MGW balances, that is a bit of brain surgery. My plan is to make a list of limbo tx that are automatically cancelled, then there will be an overall MGW credit balance matching the amount that I have reimbursed. At that point I will ask to get some mgwBTC transfered to me without any additional costs (as I have already paid) and then I can withdraw normally.

The alternative is to, not sure what other way to do this actually.
multisig is a big pain in the ...

James

I was thinking you could code something so that someone that had a bad withdrawal could send an arbitrary message with a withdrawal address and the mgw could match that to the orphaned transaction and pay it out.

But, what you say makes sense. Just have some escrowed mgwBTC sent to you, and request the withdrawal yourself. That should work. But, pretty manual work for you, and I know you are pretty busy.
I think once people transition to the new GUI this wont be an issue and it is much less work to verify a token and send out the BTC than try to slam in some order canceling AM command. What happens if the withdraw goes out just as the command comes in? I cant think of all the things that could go wrong and it seemed like no need to do it, so I didnt

James

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 04:21:38 am
How long does it take to withdraw btc from mgwBTC into a normal btc wallet?
hard to say exact time
i hour is probably about as long as it could take, but with some long times between NXT blocks due to hardfork it could take a bit longer in some cases.
so, dont be waiting for it staring at screen. Do the withdraw, then go do something else for a while.
when you get back it should be there
Title: Re: Multigateway User Support Thread
Post by: nxtinator on August 22, 2014, 08:08:14 am
hi,

i made a withdrawal of btc 1.11897418 yesterday evening. it didn't appeared in my btc wallet by now..

tx is: 12186265763656369014
confirmations: 423

thanks for fixing.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 08:13:38 am
hi,

i made a withdrawal of btc 1.11897418 yesterday evening. it didn't appeared in my btc wallet by now..

tx is: 12186265763656369014
confirmations: 423

thanks for fixing.
please submit a token from the acct that did the withdraw, also let me know the BTC address you want it to go to
Title: Re: Multigateway User Support Thread
Post by: nxtinator on August 22, 2014, 08:44:25 am
ok. i wrote a pm.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 08:51:02 am
TX: 12186265763656369014

txid 5bdeaeeb9527832cc370665fcc85de5bab0d9dcd25aafe87cae56652cec9ee1f
Title: Re: Multigateway User Support Thread
Post by: KarlKarlsson on August 22, 2014, 11:14:18 am
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet

My withdrawal isn't in your list. token from my nxt account ofsv8ggac4hue59qtejd2id6hh2na6h3cm20esr6r47coau7cktqa0u83nm02to156pflvosbbhg8v46fmhku9ij107fpo0ih1gdsu34o75gdg3dhso65k57s8eo24iguamab9qnvgp00dqfbeua0kg3h6o36fd4

Hope you can proceed the withdrawal.
Title: Re: Multigateway User Support Thread
Post by: Arpeggio on August 22, 2014, 12:44:35 pm
I am seeing some largish withdraws in limbo land:

WARNING: no valid withdraw address for NXT.16697765271528342977 5564329343168366404
pending_withdraw 5.28711778 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 6.00000000
WARNING: no valid withdraw address for NXT.16643157045435390826 1380395325434811724
pending_withdraw 5.99980000 -> sum 0.00000000 numredeems.0 numoutputs.1

I am running low on BTC! PLEASE UPDATE TO LATEST GUI
also if the above two are yours, you need to post token and I will manually send out the withdraw, but I cant do this much longer

James

I am 16643157045435390826 I'm sorry can somebody what post token means? Thanks

Forget it. PM sent jl777 thanks
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on August 22, 2014, 02:02:09 pm
A
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 22, 2014, 02:57:19 pm
Over in the bitcointalk coinmarketcap.com thread:

https://bitcointalk.org/index.php?topic=199685.0;topicseen


Quote
Quote from: wesleyh on Today at 08:59:35 AM
Please add MGW to coinmarketcap:

NXT/BTC -> http://www.cryptocoincharts.info/v2/pair/nxt/btc/nxt-mgw/10-days
NXT/BTCD -> http://www.cryptocoincharts.info/v2/pair/nxt/btcd/nxt-mgw/10-days


Quote
Quote from: Gliss

Should the volume count towards NXT or BTCD -  i.e. NXT/BTCD vs BTCD/NXT  ?   

Can I get some opinions here?  I'm not fully aware of how the multi gateway system works yet.  Thanks!

jl777, you wanna take this?

I am submitting several assets to CMC, including MGW. Thanks :)
Title: Re: Multigateway User Support Thread
Post by: mrcryptouser on August 22, 2014, 04:08:57 pm
Hi, My btc withdrawal has been stuck maybe 12 hours?

Transaction ID: 3587317166093388116
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 09:20:59 pm
Hi, My btc withdrawal has been stuck maybe 12 hours?

Transaction ID: 3587317166093388116
you are using old GUI, you need to update
also I need token from the acct you did withdraw from and what BTC address you want it sent to

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 09:21:31 pm
83892b5a70195ed96859b9c2578f97ec18ea70044ef09027d9f19ee9ec5465fa sent for 1380395325434811724
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 09:23:26 pm
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet

My withdrawal isn't in your list. token from my nxt account ofsv8ggac4hue59qtejd2id6hh2na6h3cm20esr6r47coau7cktqa0u83nm02to156pflvosbbhg8v46fmhku9ij107fpo0ih1gdsu34o75gdg3dhso65k57s8eo24iguamab9qnvgp00dqfbeua0kg3h6o36fd4

Hope you can proceed the withdrawal.
I need BTC address to send to
Title: Re: Multigateway User Support Thread
Post by: colin012 on August 22, 2014, 10:50:41 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 11:05:48 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 11:08:20 pm
As much as I enjoy being MGW tech support guy, I need to get a bunch of coding done. When I get a chance i will clear up any limbo deposits. Make sure to post:

1. redeemtxid. I am not mind reader (at least not remotely)
2. BTC address you want it sent to, amount would be helpful too
3. your NXT acct, numerical is best
4. a token sent from the NXT acct

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 22, 2014, 11:36:15 pm
I have sent out 14.27704596 for the limbo redeems so far

"limbo":["13157662669111249567","7476805954370636342","6758708682716337007", "14853910565451173419","5564329343168366404","1380395325434811724"]

I transfered this amount of mgwBTC to my acct to get things in balance
txid: 14046848792027385

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 01:21:39 am

c5f6b4b9f316c8e23cb4d0e6f96fd4faaedef31e231060f85002bd7cd7ae8a5e for txid 3587317166093388116


before this one:

get_confirmed_deposits BTC returns 342 146.15452367 vs assets 143.94812968 diff 2.20639399
search_hashtable  ave 1.051 numsearches.3200000 numiterations.3363938
BTC height.317039 of 317042 max 2.99000000 min 0.00005624 median 1.49502812 |unspent 146.15452367

so the discrepancy is just over 1.2 BTC so hopefully my days of MGW tech supporting will be over soon.

for completeness, the BTCD stats:
BTCD num accts.21 sum 6995.36980000 RTbalances 6995.36980000 | changed 0 0
get_confirmed_deposits BTCD returns 25 6995.36984326 vs assets 6995.36980000 diff 0.00004326
BTCD height.73753 of 73771 max 1000.00000000 min 0.00060000 median 500.00030000 |unspent 6995.36984326

the difference of 4326 satoshis is due to BTCD having 4 decimals, but it is in favor of MGW
Title: Re: Multigateway User Support Thread
Post by: NXTSurfer on August 23, 2014, 10:25:18 am
@jl777

I had sent you a pm yesterday, my 0.5btc have not yet arrived.
Did you get my message?
I used the old mgwLite , i`ve now updated to mgwLite 1.4.4.

Amount: 0.5002 mgwBTC
TransactionID:9479475213562743491
from Nxt Acc.: NXT-VFUQ-9975-NJYK-7DG8C
to btc adress:1Mqm4hZ7mEdxFrd3K9aQwrxso4F6MLUmfS
Token:hc7o7ggvnmj2nhivgeia0acpk7u980v8j7tkrar888c28ti8cq07253mjhs3do01u2uunpfdtr06aom406hnrc5o7dhe81bq1ke99traqa60d4vlmkaqpqq8cj8c7ufucerfkgujenusaogn0a0h052m1g2m65ng

Thx for your effort


Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 23, 2014, 10:53:05 am
Token: i6q2e2kqmpj2s92d1hbv7prsg8ud79ccr5c4nttddd69aqpjcq3vmsgnafcpeug1fuaeqf9ptmonr0r8prof112n4gqaosaffassd81rbptgf1io87ndtm7urm6p1f5b8g93i4p1avc97l1n4nn1v15n0qoo595b
Tx(?): 18000640820970037735

Amount: 0.1 BTC
Address: 18888888PPJ8oGeqR6AKmoiKUme9da48Xf
Title: Re: Multigateway User Support Thread
Post by: colin012 on August 23, 2014, 02:40:45 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 07:09:51 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
I see it, for .03 BTC?
what address should I send to?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 07:16:31 pm
@jl777

I had sent you a pm yesterday, my 0.5btc have not yet arrived.
Did you get my message?
I used the old mgwLite , i`ve now updated to mgwLite 1.4.4.

Amount: 0.5002 mgwBTC
TransactionID:9479475213562743491
from Nxt Acc.: NXT-VFUQ-9975-NJYK-7DG8C
to btc adress:1Mqm4hZ7mEdxFrd3K9aQwrxso4F6MLUmfS
Token:hc7o7ggvnmj2nhivgeia0acpk7u980v8j7tkrar888c28ti8cq07253mjhs3do01u2uunpfdtr06aom406hnrc5o7dhe81bq1ke99traqa60d4vlmkaqpqq8cj8c7ufucerfkgujenusaogn0a0h052m1g2m65ng

Thx for your effort
sent 80f619799426d641732c529ed02c75223dcd6e0a271f42b7b746541c78144366
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 07:17:44 pm
Token: i6q2e2kqmpj2s92d1hbv7prsg8ud79ccr5c4nttddd69aqpjcq3vmsgnafcpeug1fuaeqf9ptmonr0r8prof112n4gqaosaffassd81rbptgf1io87ndtm7urm6p1f5b8g93i4p1avc97l1n4nn1v15n0qoo595b
Tx(?): 18000640820970037735

Amount: 0.1 BTC
Address: 18888888PPJ8oGeqR6AKmoiKUme9da48Xf
sent b980710e18a96d3c2fbb02aba2b41022392b1027447b0c62c058dcbe4426673a
Title: Re: Multigateway User Support Thread
Post by: NXTSurfer on August 23, 2014, 07:27:58 pm
Thx James
Title: Re: Multigateway User Support Thread
Post by: colin012 on August 23, 2014, 07:29:40 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
I see it, for .03 BTC?
what address should I send to?

That is the one! Send it to: 1BfDdTN3ATEVhENw8HWLTPuyxYWdjki3nQ

I also made another transaction that has yet to go through. It has only been a few hours though. Tx id: 16719234533082413712

If you can streamline that to the same account as the other one, that would be great.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 07:39:07 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
I see it, for .03 BTC?
what address should I send to?

That is the one! Send it to: 1BfDdTN3ATEVhENw8HWLTPuyxYWdjki3nQ

I also made another transaction that has yet to go through. It has only been a few hours though. Tx id: 16719234533082413712

If you can streamline that to the same account as the other one, that would be great.
this is manual process, time consuming cannot streamline
sent 0286a3144092691f87b71d9e24f7dcdd746bdf91e508db9298a92fc98c5101b3

your other tx is also in limbo, i think you are not updating your GUI, so after this next xfer I wont do it anymore and will consider anything more you use with old GUI as donation

James

what is the amount for the 16719234533082413712
Title: Re: Multigateway User Support Thread
Post by: colin012 on August 23, 2014, 07:42:33 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
I see it, for .03 BTC?
what address should I send to?

That is the one! Send it to: 1BfDdTN3ATEVhENw8HWLTPuyxYWdjki3nQ

I also made another transaction that has yet to go through. It has only been a few hours though. Tx id: 16719234533082413712

If you can streamline that to the same account as the other one, that would be great.
this is manual process, time consuming cannot streamline
sent 0286a3144092691f87b71d9e24f7dcdd746bdf91e508db9298a92fc98c5101b3

your other tx is also in limbo, i think you are not updating your GUI, so after this next xfer I wont do it anymore and will consider anything more you use with old GUI as donation

James

what is the amount for the 16719234533082413712

0.07 mgwBTC

In the next release of the MGW, can you make it so that it tells you when it is outdated inside of the GUI? I just installed this a couple days ago so I thought it was the latest version. :/ Anyway, thank you for the help James!
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 07:57:17 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
I see it, for .03 BTC?
what address should I send to?

That is the one! Send it to: 1BfDdTN3ATEVhENw8HWLTPuyxYWdjki3nQ

I also made another transaction that has yet to go through. It has only been a few hours though. Tx id: 16719234533082413712

If you can streamline that to the same account as the other one, that would be great.
this is manual process, time consuming cannot streamline
sent 0286a3144092691f87b71d9e24f7dcdd746bdf91e508db9298a92fc98c5101b3

your other tx is also in limbo, i think you are not updating your GUI, so after this next xfer I wont do it anymore and will consider anything more you use with old GUI as donation

James

what is the amount for the 16719234533082413712

0.07 mgwBTC

In the next release of the MGW, can you make it so that it tells you when it is outdated inside of the GUI? I just installed this a couple days ago so I thought it was the latest version. :/ Anyway, thank you for the help James!
sent d98c2fd4e7a355cb77151fa372c92d0dc701e5a1d3a63d77a24c11891b9657e3
Title: Re: Multigateway User Support Thread
Post by: colin012 on August 23, 2014, 07:58:16 pm
Hey, I tried to withdraw some mgwBTC to BTC and send it to Coinbase but my internet stopped working in the middle of the transaction and I got a transaction time out message. My mgwBTC was gone and it has been over 24 hours now and still nothing at Coinbase. I am thinking it wasn't able to broadcast the BTC before the internet went caput but still managed to take my mgwBTC. :(
did you use latest GUI?
what is redeemtxid?

I was using the latest GUI. This is the tx id: 2880650109429147449
I see it, for .03 BTC?
what address should I send to?

That is the one! Send it to: 1BfDdTN3ATEVhENw8HWLTPuyxYWdjki3nQ

I also made another transaction that has yet to go through. It has only been a few hours though. Tx id: 16719234533082413712

If you can streamline that to the same account as the other one, that would be great.
this is manual process, time consuming cannot streamline
sent 0286a3144092691f87b71d9e24f7dcdd746bdf91e508db9298a92fc98c5101b3

your other tx is also in limbo, i think you are not updating your GUI, so after this next xfer I wont do it anymore and will consider anything more you use with old GUI as donation

James

what is the amount for the 16719234533082413712

0.07 mgwBTC

In the next release of the MGW, can you make it so that it tells you when it is outdated inside of the GUI? I just installed this a couple days ago so I thought it was the latest version. :/ Anyway, thank you for the help James!
sent d98c2fd4e7a355cb77151fa372c92d0dc701e5a1d3a63d77a24c11891b9657e3

They are both showing up now! Thanks for the help James!
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 23, 2014, 10:18:31 pm
1.6994 mgwBTC transfered to me to balance the manual redeems of limbo tx
txid 1870707866383938490

since balance before this was:
get_confirmed_deposits BTC returns 351 150.29495980 vs assets 148.26856581 diff 2.02639399

we are down to 0.3 BTC left in limbo
I cant wait for all of them to be dealt with!

James

get_confirmed_deposits BTC returns 355 154.93387324 vs assets 154.60687925 diff 0.32699399
Title: Re: Multigateway User Support Thread
Post by: GQM on August 24, 2014, 01:23:04 pm
Just curious how long it normally takes for the BTC deposits? I was able to withdraw BTC succesfully but have not been able to deposit.

Deposit Address: 3JG5gg5DSNNnPW3DLvwAUUcNfCc4XQkPpp
Tx: a0e84c79a728bef6cd59ecbec6508b3efa1b38fda5626c835e91da3d47b90f3c
Amount: 3.92332515 BTC

I'm trying to use the MGW to buy NXT to payout asset holders today.

Any help would be appreciated
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 24, 2014, 03:16:42 pm
Thanks james, got the BTC!

Next time I will tripple check before withdrawing with an outdated version!

PS: Where can I see what MGW version I have installed?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 24, 2014, 03:17:22 pm
Just curious how long it normally takes for the BTC deposits? I was able to withdraw BTC succesfully but have not been able to deposit.

Deposit Address: 3JG5gg5DSNNnPW3DLvwAUUcNfCc4XQkPpp
Tx: a0e84c79a728bef6cd59ecbec6508b3efa1b38fda5626c835e91da3d47b90f3c
Amount: 3.92332515 BTC

I'm trying to use the MGW to buy NXT to payout asset holders today.

Any help would be appreciated


3 confirmations until they system starts the process. then it takes about 60 minutes more until the asset is in your balance.
Title: Re: Multigateway User Support Thread
Post by: GQM on August 24, 2014, 03:19:32 pm
Just curious how long it normally takes for the BTC deposits? I was able to withdraw BTC succesfully but have not been able to deposit.

Deposit Address: 3JG5gg5DSNNnPW3DLvwAUUcNfCc4XQkPpp
Tx: a0e84c79a728bef6cd59ecbec6508b3efa1b38fda5626c835e91da3d47b90f3c
Amount: 3.92332515 BTC

I'm trying to use the MGW to buy NXT to payout asset holders today.

Any help would be appreciated


3 confirmations until they system starts the process. then it takes about 60 minutes more until the asset is in your balance.
It's been a number of hours now. I believe I got the Arbitrary Message just haven't got the Asset Transfer yet.
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 24, 2014, 03:31:29 pm
Just curious how long it normally takes for the BTC deposits? I was able to withdraw BTC succesfully but have not been able to deposit.

Deposit Address: 3JG5gg5DSNNnPW3DLvwAUUcNfCc4XQkPpp
Tx: a0e84c79a728bef6cd59ecbec6508b3efa1b38fda5626c835e91da3d47b90f3c
Amount: 3.92332515 BTC

I'm trying to use the MGW to buy NXT to payout asset holders today.

Any help would be appreciated


3 confirmations until they system starts the process. then it takes about 60 minutes more until the asset is in your balance.
It's been a number of hours now. I believe I got the Arbitrary Message just haven't got the Asset Transfer yet.

Ok, yeah there might be some delay. I had this once when the server where running low on assets.

But as long as you got the AM you are good to go.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 24, 2014, 03:34:09 pm
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
Title: Re: Multigateway User Support Thread
Post by: GQM on August 24, 2014, 03:40:26 pm
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
NXT-LQTE-D82C-VKU4-FEPFB
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 24, 2014, 03:57:13 pm
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
NXT-LQTE-D82C-VKU4-FEPFB

Ok, I see that now.

You did a withdraw today for 2.13 BTC which I understand has been received - https://nxtblocks.info/#section/txid/8357083131485745832

And you got this deposit confirmation AM - https://nxtblocks.info/#section/txid/13391475952572548176

but still haven't received the 3.92332515 mgwBTC. I think James will have to check this out.
Title: Re: Multigateway User Support Thread
Post by: GQM on August 24, 2014, 03:58:08 pm
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
NXT-LQTE-D82C-VKU4-FEPFB

Ok, I see that now.

You did a withdraw today for 2.13 BTC which I understand has been received - https://nxtblocks.info/#section/txid/8357083131485745832

And you got this deposit confirmation AM - https://nxtblocks.info/#section/txid/13391475952572548176

but still haven't received the 3.92332515 mgwBTC. I think James will have to check this out.
Precisely
Title: Re: Multigateway User Support Thread
Post by: KarlKarlsson on August 24, 2014, 04:37:04 pm
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet

My withdrawal isn't in your list. token from my nxt account ofsv8ggac4hue59qtejd2id6hh2na6h3cm20esr6r47coau7cktqa0u83nm02to156pflvosbbhg8v46fmhku9ij107fpo0ih1gdsu34o75gdg3dhso65k57s8eo24iguamab9qnvgp00dqfbeua0kg3h6o36fd4

Hope you can proceed the withdrawal.
I need BTC address to send to
19LdTXE7VGnDTCGjTifRz9xSRvpTyVpg8j

Sorry for the delay, I wasn't available this weekend. Thanks for the processing!
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 06:53:28 pm
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
NXT-LQTE-D82C-VKU4-FEPFB

Ok, I see that now.

You did a withdraw today for 2.13 BTC which I understand has been received - https://nxtblocks.info/#section/txid/8357083131485745832

And you got this deposit confirmation AM - https://nxtblocks.info/#section/txid/13391475952572548176

but still haven't received the 3.92332515 mgwBTC. I think James will have to check this out.
Precisely
The asset xfer was done via txid: 769970007453080037
Unfortunately, it seems to not have been confirmed by the network!
This is a very rare case and you were unlucky for this to happen.
I think the reason this happened is due to the sometimes very long time between NXT blocks, due to hardfork? or I notice where there are a lot of tx in a block (mass dividends), often a block is delayed.

anyway, your funds are safe and when MGW1 catches up, it will reprocess and send the assets again. So you should see it in half hour or so.

Again, sorry for the glitch, I should put in a queue of pending asset transfers and automatically resubmit when it doesnt get confirmed, but I fear doing a double transfer and the local node will have the tx and all the data structures are updated, so making an "undo" is quite tricky. Once the network calms down from hardfork, I think this will become super rare again.

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 07:58:54 pm
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
NXT-LQTE-D82C-VKU4-FEPFB

Ok, I see that now.

You did a withdraw today for 2.13 BTC which I understand has been received - https://nxtblocks.info/#section/txid/8357083131485745832

And you got this deposit confirmation AM - https://nxtblocks.info/#section/txid/13391475952572548176

but still haven't received the 3.92332515 mgwBTC. I think James will have to check this out.
Precisely
this time other nodes are seeing it!
txid 14502913961899536538
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 08:00:23 pm
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet

My withdrawal isn't in your list. token from my nxt account ofsv8ggac4hue59qtejd2id6hh2na6h3cm20esr6r47coau7cktqa0u83nm02to156pflvosbbhg8v46fmhku9ij107fpo0ih1gdsu34o75gdg3dhso65k57s8eo24iguamab9qnvgp00dqfbeua0kg3h6o36fd4

Hope you can proceed the withdrawal.
I need BTC address to send to
19LdTXE7VGnDTCGjTifRz9xSRvpTyVpg8j

Sorry for the delay, I wasn't available this weekend. Thanks for the processing!
sent a6d74f22ce702a8d008850870fe19424a312d8965227e2f6b9c994950d95865c
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 08:09:48 pm
We are now down to some stragglers and off by around .03 BTC

WARNING: no valid withdraw address for NXT.15406433363942707500 10444313778023141945
pending_withdraw 0.01980000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 0.00050000
WARNING: no valid withdraw address for NXT.4188907621702661070 2905372829062057583
no withdraw address for 0.00080000
WARNING: no valid withdraw address for NXT.14273931601378598688 5390339888077999049
pending_withdraw 0.00120000 -> sum 0.00000000 numredeems.0 numoutputs.1
no withdraw address for 0.00499999
WARNING: no valid withdraw address for NXT.10241045008951890673 5312632241413613749
pending_withdraw 0.00479999 -> sum 0.00000000 numredeems.0 numoutputs.1

I am thinking to just consider these donations so I can get rid of all the warning messages and get to a 0.00000000 balance again. Otherwise I might miss if any actual discrepancies occur
so if these are your withdraws, plz post ASAP

James
Title: Re: Multigateway User Support Thread
Post by: KarlKarlsson on August 24, 2014, 08:44:33 pm
I made a withdrawal about 0.2 BTC (transaction 6819909642450271047) 2.5 hours ago. I used NRS 1.2.5 and MGW 1.4.1 - how long will it take to be processed? Especially since I read the following post:

MGW is back up and caught up

Please wait a little bit more for latest mgw release, those who use old version of mgw will have hard time withdrawing to their wallet

My withdrawal isn't in your list. token from my nxt account ofsv8ggac4hue59qtejd2id6hh2na6h3cm20esr6r47coau7cktqa0u83nm02to156pflvosbbhg8v46fmhku9ij107fpo0ih1gdsu34o75gdg3dhso65k57s8eo24iguamab9qnvgp00dqfbeua0kg3h6o36fd4

Hope you can proceed the withdrawal.
I need BTC address to send to
19LdTXE7VGnDTCGjTifRz9xSRvpTyVpg8j

Sorry for the delay, I wasn't available this weekend. Thanks for the processing!
sent a6d74f22ce702a8d008850870fe19424a312d8965227e2f6b9c994950d95865c

Cheers, already received.
Title: Re: Multigateway User Support Thread
Post by: mikesbmw on August 24, 2014, 10:08:13 pm
Guys, I can't get the MGW too show up in my NXT wallet.

I downloaded the extension, unzipped it, copied it over the files in the "ui" folder, but it doesn't show up...
I'm running 1.2.6 (which has been upgraded all the way from 1.1.6 to 1.2.5)
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 24, 2014, 10:13:03 pm
8 confirmations and no credit... mgw up?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 24, 2014, 10:13:14 pm
Guys, I can't get the MGW too show up in my NXT wallet.

I downloaded the extension, unzipped it, copied it over the files in the "ui" folder, but it doesn't show up...
I'm running 1.2.6 (which has been upgraded all the way from 1.1.6 to 1.2.5)

Which browser are you using? I had a similar problem yesterday with Chromium in Ubuntu, while the UI appears fine in Firefox.
Title: Re: Multigateway User Support Thread
Post by: mikesbmw on August 24, 2014, 10:20:10 pm
Guys, I can't get the MGW too show up in my NXT wallet.

I downloaded the extension, unzipped it, copied it over the files in the "ui" folder, but it doesn't show up...
I'm running 1.2.6 (which has been upgraded all the way from 1.1.6 to 1.2.5)

Which browser are you using? I had a similar problem yesterday with Chromium in Ubuntu, while the UI appears fine in Firefox.
It didn't show up the first time, it's Firefox btw and now it does... Weird one.

Uhm, did I just make do something stupid? I'm generating an address and it asked for my passphrase, so I instinctively pasted my main passphrase.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 10:22:04 pm
8 confirmations and no credit... mgw up?
txid?
without txid I cant look anything up
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 24, 2014, 10:27:31 pm
Uhm, did I just make do something stupid? I'm generating an address and it asked for my passphrase, so I instinctively pasted my main passphrase.

There's no other passphrase, no worries. You need to sign the transaction same as any other, unless you asked the UI to save it for the session, you'll need to enter your passphrase again as usual.


Title: Re: Multigateway User Support Thread
Post by: mikesbmw on August 24, 2014, 10:28:28 pm
Uhm, did I just make do something stupid? I'm generating an address and it asked for my passphrase, so I instinctively pasted my main passphrase.

There's no other passphrase, no worries. You need to sign the transaction same as any other, unless you asked the UI to save it for the session, you'll need to enter your passphrase again as usual.
Cool, didn't remember.
It's been a while since I've really looked at MGW...
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 24, 2014, 10:37:37 pm
8 confirmations and no credit... mgw up?
txid?
without txid I cant look anything up

It eventually went through. What could be causing these delays if the system is automated? Will this be an issue in production?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 11:04:05 pm
8 confirmations and no credit... mgw up?
txid?
without txid I cant look anything up

It eventually went through. What could be causing these delays if the system is automated? Will this be an issue in production?
how long did you have to wait?
I never claimed MGW was a realtime system
sometimes MGW server detects a fork and aborts and is restarted. The restart time can add 30 minutes to any tx.
If during one server's restart another server aborts and restarts, then this chain of delays can last a while
production servers cannot eliminate forks
we are seeing "stormy waters" due to recent hardfork, at least that is my guess. Prior to that things were much smoother
212/359 are on latest version, though most on 1.2.5+ and things have been much better

If the delays are too long, there is always bter or cryptsy

James
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 24, 2014, 11:11:25 pm
8 confirmations and no credit... mgw up?
txid?
without txid I cant look anything up

It eventually went through. What could be causing these delays if the system is automated? Will this be an issue in production?
how long did you have to wait?
I never claimed MGW was a realtime system
sometimes MGW server detects a fork and aborts and is restarted. The restart time can add 30 minutes to any tx.
If during one server's restart another server aborts and restarts, then this chain of delays can last a while
production servers cannot eliminate forks
we are seeing "stormy waters" due to recent hardfork, at least that is my guess. Prior to that things were much smoother
212/359 are on latest version, though most on 1.2.5+ and things have been much better

If the delays are too long, there is always bter or cryptsy

James

I'm sorry I didn't mean to come off as upset or complaining. I'm just trying to get a feel for how the system is supposed to work. I wouldn't care if it was 10 confirmations, it just seems very inconsistent which leads to a lot of confusion. I'm trying to get an understanding of what causes such delays and whether or not they would continue to be frequent after the move to production and mass usage. Thanks for the info.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 24, 2014, 11:20:43 pm
8 confirmations and no credit... mgw up?
txid?
without txid I cant look anything up

It eventually went through. What could be causing these delays if the system is automated? Will this be an issue in production?
how long did you have to wait?
I never claimed MGW was a realtime system
sometimes MGW server detects a fork and aborts and is restarted. The restart time can add 30 minutes to any tx.
If during one server's restart another server aborts and restarts, then this chain of delays can last a while
production servers cannot eliminate forks
we are seeing "stormy waters" due to recent hardfork, at least that is my guess. Prior to that things were much smoother
212/359 are on latest version, though most on 1.2.5+ and things have been much better

If the delays are too long, there is always bter or cryptsy

James

I'm sorry I didn't mean to come off as upset or complaining. I'm just trying to get a feel for how the system is supposed to work. I wouldn't care if it was 10 confirmations, it just seems very inconsistent which leads to a lot of confusion. I'm trying to get an understanding of what causes such delays and whether or not they would continue to be frequent after the move to production and mass usage. Thanks for the info.
We can do what the airlines do. It used to be that flights were always late and people complained a lot, so they just added 30 minutes to 1 hour to the flight times. Now they are usually ahead of schedule and people complain much less.

So, MGW flight times will be 40 NXT blocks or 10 BTC blocks or an hour whichever is longer from now on :)

James

P.S. when things are active, I am seeing a withdraw processed every 30 minutes to an hour, plus recently I made a change to help MGW servers converge faster. For deposits there is only limited by each coin's blockchain so scaling up should not be an issue
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 25, 2014, 12:05:16 am
16772253925511622116 xfers .2996 mgwBTC so now MGW balance is:

get_confirmed_deposits BTC returns 364 156.90044234 vs assets 156.67904835 diff 0.22139399
BTC height.317335 of 317338 max 2.69000000 min 0.00005624 median 1.34502812 |unspent 156.90044234

The max acct is now less than 2% of the total, so this is good to see. After a big deposit comes in, it gets chipped away until it is no longer the biggest anymore.

get_confirmed_deposits BTCD returns 36 4396.09146853 vs assets 4396.09110000 diff 0.00036853
 BTCD height.77030 of 77048 max 435.00000000 min 0.00060000 median 217.50030000 |unspent 4396.09146853

max acct size is ~10% of total, which is on the high side, but is due to the relative newness of mgwBTCD, over time it should end up where BTC is

James




Title: Re: Multigateway User Support Thread
Post by: GQM on August 25, 2014, 03:05:17 am
@GQM - The MGW accounts have plenty of available assets now, so the delay is not due to that reason. What is your Nxt account?

PS: Where can I see what MGW version I have installed?

We need to have that displayed visibly in the Multigateway UI page. At this moment, it's simple: if the coin forms you have available are BTC and BTCD, you are using 1.4.4. Otherwise, you need to update (I know you don't need to update - just talking figuratively for whoever wonders the same thing :) )
NXT-LQTE-D82C-VKU4-FEPFB

Ok, I see that now.

You did a withdraw today for 2.13 BTC which I understand has been received - https://nxtblocks.info/#section/txid/8357083131485745832

And you got this deposit confirmation AM - https://nxtblocks.info/#section/txid/13391475952572548176

but still haven't received the 3.92332515 mgwBTC. I think James will have to check this out.
Precisely
this time other nodes are seeing it!
txid 14502913961899536538
Yes sorry. It was a long night and I ended up passing out. I have recieved the BTC assets.

Thanks for your help and it's good that we are using this system the more bugs we can report the better the MGW will become.
Title: Re: Multigateway User Support Thread
Post by: Wakasaki808 on August 25, 2014, 06:55:48 am
Hello there,

I did a mistake in sending back some mgwBTC->BTC with 1.2.6 on 1.4.1 MGW...

I tested it with a little .0015 btc worth(did two transactions one was .0005 and one was .001)

It's been around 2 hours or so since the transaction and still haven't received the processing...

Hash of the .001 btc transaction is 63b286842f6f1817487a2a6ddf242d6fec90dd547f2f10711d550868a82bf12c with TX ID: 1664202312190964323 sent to Gateway Account: NXT-JXRD-GKMR-WD9Y-83CK7

Hash of the .0005 btc transaction is e0cf4078228ab5091e343ada4fce92cc672e6166a6ca10b5bb358eb46e754b8d with TX ID: 699617197777014752 sent to Gateway Account: NXT-JXRD-GKMR-WD9Y-83CK7

Hopefully something can be done :) If not, at least it was just a test amount :P
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 25, 2014, 07:07:33 am
Hello there,

I did a mistake in sending back some mgwBTC->BTC with 1.2.6 on 1.4.1 MGW...

I tested it with a little .0015 btc worth(did two transactions one was .0005 and one was .001)

It's been around 2 hours or so since the transaction and still haven't received the processing...

Hash of the .001 btc transaction is 63b286842f6f1817487a2a6ddf242d6fec90dd547f2f10711d550868a82bf12c with TX ID: 1664202312190964323 sent to Gateway Account: NXT-JXRD-GKMR-WD9Y-83CK7

Hash of the .0005 btc transaction is e0cf4078228ab5091e343ada4fce92cc672e6166a6ca10b5bb358eb46e754b8d with TX ID: 699617197777014752 sent to Gateway Account: NXT-JXRD-GKMR-WD9Y-83CK7

Hopefully something can be done :) If not, at least it was just a test amount :P
old version will get stuck, this is small amount, hopefully you can make it a donation?
Title: Re: Multigateway User Support Thread
Post by: Wakasaki808 on August 25, 2014, 07:12:29 am
Hello there,

I did a mistake in sending back some mgwBTC->BTC with 1.2.6 on 1.4.1 MGW...

I tested it with a little .0015 btc worth(did two transactions one was .0005 and one was .001)

It's been around 2 hours or so since the transaction and still haven't received the processing...

Hash of the .001 btc transaction is 63b286842f6f1817487a2a6ddf242d6fec90dd547f2f10711d550868a82bf12c with TX ID: 1664202312190964323 sent to Gateway Account: NXT-JXRD-GKMR-WD9Y-83CK7

Hash of the .0005 btc transaction is e0cf4078228ab5091e343ada4fce92cc672e6166a6ca10b5bb358eb46e754b8d with TX ID: 699617197777014752 sent to Gateway Account: NXT-JXRD-GKMR-WD9Y-83CK7

Hopefully something can be done :) If not, at least it was just a test amount :P
old version will get stuck, this is small amount, hopefully you can make it a donation?

yeah thats understandable :) didn't really know what would happen, and couldn't tell my MGW version lol...

Sure donation it will be. Made back the amount on this with some trading anyways :P

So just to be sure.... 1.2.6nrs will work with 1.4.4 MGW right?
Title: Re: Multigateway User Support Thread
Post by: Wakasaki808 on August 25, 2014, 07:18:33 am
Also good work James on all your work done with NXT :)

I remember when the MGW was just a dream to get done(along with DGS, etc)... way back in late '13-'14.Deciding on ways to get people to forge *cough*nodecoin*cough* :)

 You have done good work for the NXT community.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 25, 2014, 07:35:18 am
Also good work James on all your work done with NXT :)

I remember when the MGW was just a dream to get done(along with DGS, etc)... way back in late '13-'14.Deciding on ways to get people to forge *cough*nodecoin*cough* :)

 You have done good work for the NXT community.
thanks for the donation!
1.4.4 is the latest GUI version
other things keep coming up that seem more important than nodecoin, plus we have the NSC and other coins so nodecoin is low on the priority list
I think the supernetwork will get far more NXT nodes than nodecoin ever could
Title: Re: Multigateway User Support Thread
Post by: Wakasaki808 on August 25, 2014, 07:42:05 am
Also good work James on all your work done with NXT :)

I remember when the MGW was just a dream to get done(along with DGS, etc)... way back in late '13-'14.Deciding on ways to get people to forge *cough*nodecoin*cough* :)

 You have done good work for the NXT community.
thanks for the donation!
1.4.4 is the latest GUI version
other things keep coming up that seem more important than nodecoin, plus we have the NSC and other coins so nodecoin is low on the priority list
I think the supernetwork will get far more NXT nodes than nodecoin ever could

yeah np :) Happy to support the cause...I remember having a donation spree early on giving like groups of people 10-100 NXT back in late November/December time for free back on nextcoin forums to get accounts started (back when NXT was worth less than a $.01)....

So much new things been released that haven't seen yet as been out of cryptos from may till beginning of this month...nodecoin feels inferior to the many things NXT has now.

Title: Re: Multigateway User Support Thread
Post by: vanx on August 25, 2014, 08:25:09 am
Hi, with NRS 1.2.6 on the 20/08/2014

I sent 0.05 BTC from mgwBTC to my BTC address :  1P7WCweeGxHAqEzQiUXMUPEuHnbLCVoVSa

NXT txid: 10444313778023141945   /   8/20/2014 13:44:03   Asset Transfer      0   1   NXT-JXRD-GKMR-WD9Y-83CK7


Still didn't receive the BTC .

NXT account:
NXT-J6BE-JL6S-EY39-F7PMD
token for : MGW
de6titseb8f89tl0cv2n7tgef00tq91hrjvvv6n96r92c9pnd442ckrp0e62la0146hteth0hihsdondhk7it0rc92apo5uh4ivb6en3uum0ebll94b8oeg0ut47arioba494141kofmrvt5kh5rcmqdalr5ruet

Nicolas
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 25, 2014, 08:29:16 am
Hi, with NRS 1.2.6 on the 20/08/2014

I sent 0.05 BTC from mgwBTC to my BTC address :  1P7WCweeGxHAqEzQiUXMUPEuHnbLCVoVSa

NXT txid: 10444313778023141945   /   8/20/2014 13:44:03   Asset Transfer      0   1   NXT-JXRD-GKMR-WD9Y-83CK7


Still didn't receive the BTC .

NXT account:
NXT-J6BE-JL6S-EY39-F7PMD
token for : MGW
de6titseb8f89tl0cv2n7tgef00tq91hrjvvv6n96r92c9pnd442ckrp0e62la0146hteth0hihsdondhk7it0rc92apo5uh4ivb6en3uum0ebll94b8oeg0ut47arioba494141kofmrvt5kh5rcmqdalr5ruet

Nicolas
have you updated to latest GUI?
i see this tx, but it is for .02 not .05
Title: Re: Multigateway User Support Thread
Post by: vanx on August 25, 2014, 08:49:57 am
Hi, with NRS 1.2.6 on the 20/08/2014

I sent 0.05 BTC from mgwBTC to my BTC address :  1P7WCweeGxHAqEzQiUXMUPEuHnbLCVoVSa

NXT txid: 10444313778023141945   /   8/20/2014 13:44:03   Asset Transfer      0   1   NXT-JXRD-GKMR-WD9Y-83CK7


Still didn't receive the BTC .

NXT account:
NXT-J6BE-JL6S-EY39-F7PMD
token for : MGW
de6titseb8f89tl0cv2n7tgef00tq91hrjvvv6n96r92c9pnd442ckrp0e62la0146hteth0hihsdondhk7it0rc92apo5uh4ivb6en3uum0ebll94b8oeg0ut47arioba494141kofmrvt5kh5rcmqdalr5ruet

Nicolas
have you updated to latest GUI?
i see this tx, but it is for .02 not .05

Yes, right 0.02 .
0.05 was the previous one .

Received it right now. Thanks
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 25, 2014, 08:52:04 am
Hi, with NRS 1.2.6 on the 20/08/2014

I sent 0.05 BTC from mgwBTC to my BTC address :  1P7WCweeGxHAqEzQiUXMUPEuHnbLCVoVSa

NXT txid: 10444313778023141945   /   8/20/2014 13:44:03   Asset Transfer      0   1   NXT-JXRD-GKMR-WD9Y-83CK7


Still didn't receive the BTC .

NXT account:
NXT-J6BE-JL6S-EY39-F7PMD
token for : MGW
de6titseb8f89tl0cv2n7tgef00tq91hrjvvv6n96r92c9pnd442ckrp0e62la0146hteth0hihsdondhk7it0rc92apo5uh4ivb6en3uum0ebll94b8oeg0ut47arioba494141kofmrvt5kh5rcmqdalr5ruet

Nicolas
have you updated to latest GUI?
i see this tx, but it is for .02 not .05

Yes, right 0.02 .
0.05 was the previous one .

Received it right now. Thanks
this is last time! plz update to latest GUI, next withdraw with old GUI will become a donation
Title: Re: Multigateway User Support Thread
Post by: vanx on August 25, 2014, 08:56:54 am
YEah, I am running 1.4.1 from https://nxtforum.org/nxtservices-releases/%28beta-m08g5%29-multigateway-gui-release/
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 25, 2014, 08:58:28 am
YEah, I am running 1.4.1 from https://nxtforum.org/nxtservices-releases/%28beta-m08g5%29-multigateway-gui-release/

That's an old version (thread should probably be updated). 1.4.4 is the latest from multigateway.org.
Title: Re: Multigateway User Support Thread
Post by: vanx on August 25, 2014, 09:01:07 am
YEah, I am running 1.4.1 from https://nxtforum.org/nxtservices-releases/%28beta-m08g5%29-multigateway-gui-release/

That's an old version (thread should probably be updated). 1.4.4 is the latest from multigateway.org.

Ah, ok, maybe update the thread.  I'll get it from multigateway.org
Thanks
Title: Re: Multigateway User Support Thread
Post by: kodtycoon on August 25, 2014, 03:29:20 pm
im running 1.2.6 nrs and 1.4.4 multigateway.. as far as i know thats the most upto date right?

sent bitcoin from multigateway to kraken but still no sign of it in kraken.. is there any way i can see the btc transaction ID from multigateway?


got it.. must have been a delay on cos of bitcoins slow ass network... doing btc transactions just reminds me how flippin great nxt is lol
Title: Re: Multigateway User Support Thread
Post by: Pilot on August 25, 2014, 03:49:33 pm
I think the UI needs to be updated to show the mgw UI version, and also check the NRS is a version it supports. There must be a getVersion type api call for the NRS.

While yes, people should use the latest version I think it is a bug if it works with unsupported NRS version. NRS will display the update message, and if you update NRS since it doesn't include MGW out of the box, bamm... possible break.
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on August 25, 2014, 04:09:18 pm
I think the UI needs to be updated to show the mgw UI version, and also check the NRS is a version it supports. There must be a getVersion type api call for the NRS.

While yes, people should use the latest version I think it is a bug if it works with unsupported NRS version. NRS will display the update message, and if you update NRS since it doesn't include MGW out of the box, bamm... possible break.

We will definitely proceed with that enhancement
Title: Re: Multigateway User Support Thread
Post by: NXTChangeNet on August 25, 2014, 10:59:47 pm
Hello! I generated BTC deposit number in MGW, sent BTC and after 6 confirmations I not receive mgwBTC. What I do need?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on August 25, 2014, 11:18:20 pm
Hello! I generated BTC deposit number in MGW, sent BTC and after 6 confirmations I not receive mgwBTC. What I do need?

did you get the arbitrary message?

If yes, just wait. The mgwBTC will come.

If not, wait 1 more hour and post your NXT account here, so the devs can help you.
Title: Re: Multigateway User Support Thread
Post by: gaman on August 26, 2014, 01:21:25 am
Hi

First time using mgwBTC here.

I withdraw 1.35 btc using mgwBTC ... until now I didn't receive the btc.  So I search for the support contact and was led here.

Please check my transfer. 

Txn ID: 14813498289282189700

Nxt Account: NXT-NFQN-NE8J-75TW-75LRD

Thanks!

PS: I didn't know about this old version not being compatible.  I doubt mine is an old version because I just downloaded it a few days ago.  Also, I can't find where to find the version of the mgwBTC.
Title: Re: Multigateway User Support Thread
Post by: gaman on August 26, 2014, 01:23:29 am
Also, how do you check for the version of your mgwBTC.
Thanks very much!
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 26, 2014, 01:33:08 am
Hi

I withdraw 1.35 btc using mgwBTC ... until now I didn't receive the btc.  Please check my transfer.

Txn ID: 14813498289282189700

Nxt Account: NXT-NFQN-NE8J-75TW-75LRD

Thanks!
it appears you are using the old version of MGW GUI :(
please post token from this acct and the BTC address you want the withdraw to go to, I will have to do it manually
Title: Re: Multigateway User Support Thread
Post by: gaman on August 26, 2014, 01:36:59 am
Hi

I withdraw 1.35 btc using mgwBTC ... until now I didn't receive the btc.  Please check my transfer.

Txn ID: 14813498289282189700

Nxt Account: NXT-NFQN-NE8J-75TW-75LRD

Thanks!
it appears you are using the old version of MGW GUI :(
please post token from this acct and the BTC address you want the withdraw to go to, I will have to do it manually

Oh man! Sorry for the hassle!!! I know you are very busy man.  First time using this mgwBTC.

BTC Address: 1HU1a7TDaVtfLx2DKrd2LUAASLxNdWfD6x

Generated Token:
2c8luadjjmh89k1dogd6km7u8i4jl2ti9ta0efu4oknsqh2gd7t5o4hgg82da901eoof5i5mjdnan9c0umnfg4t5p7c6a0l3qmpm398kc640u411sb4adapr2cvqt1pu71lnproms0j8u6o6qgl0u3mg0o84irjh


Thanks very much!
Title: Re: Multigateway User Support Thread
Post by: gaman on August 26, 2014, 01:38:30 am
Hi

First time using mgwBTC here.

I withdraw 1.35 btc using mgwBTC ... until now I didn't receive the btc.  So I search for the support contact and was led here.

Please check my transfer. 

Txn ID: 14813498289282189700

Nxt Account: NXT-NFQN-NE8J-75TW-75LRD

Thanks!

PS: I didn't know about this old version not being compatible.  I doubt mine is an old version because I just downloaded it a few days ago.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 26, 2014, 01:40:41 am
Hi

I withdraw 1.35 btc using mgwBTC ... until now I didn't receive the btc.  Please check my transfer.

Txn ID: 14813498289282189700

Nxt Account: NXT-NFQN-NE8J-75TW-75LRD

Thanks!
it appears you are using the old version of MGW GUI :(
please post token from this acct and the BTC address you want the withdraw to go to, I will have to do it manually

Oh man! Sorry for the hassle!!! I know you are very busy man.  First time using this mgwBTC.

BTC Address: 1HU1a7TDaVtfLx2DKrd2LUAASLxNdWfD6x

Generated Token:
2c8luadjjmh89k1dogd6km7u8i4jl2ti9ta0efu4oknsqh2gd7t5o4hgg82da901eoof5i5mjdnan9c0umnfg4t5p7c6a0l3qmpm398kc640u411sb4adapr2cvqt1pu71lnproms0j8u6o6qgl0u3mg0o84irjh


Thanks very much!
its ok, the first time I send it manually: 9857fbc414e9e0263aae7f939c069eb79d146083d93603ed4f773f3215a834fd
but the second time (if it happens) becomes a donation to MGW :)
So far I have made 60 cents USD!

James
Title: Re: Multigateway User Support Thread
Post by: gaman on August 26, 2014, 01:43:15 am
Hi

I withdraw 1.35 btc using mgwBTC ... until now I didn't receive the btc.  Please check my transfer.

Txn ID: 14813498289282189700

Nxt Account: NXT-NFQN-NE8J-75TW-75LRD

Thanks!
it appears you are using the old version of MGW GUI :(
please post token from this acct and the BTC address you want the withdraw to go to, I will have to do it manually

Oh man! Sorry for the hassle!!! I know you are very busy man.  First time using this mgwBTC.

BTC Address: 1HU1a7TDaVtfLx2DKrd2LUAASLxNdWfD6x

Generated Token:
2c8luadjjmh89k1dogd6km7u8i4jl2ti9ta0efu4oknsqh2gd7t5o4hgg82da901eoof5i5mjdnan9c0umnfg4t5p7c6a0l3qmpm398kc640u411sb4adapr2cvqt1pu71lnproms0j8u6o6qgl0u3mg0o84irjh


Thanks very much!
its ok, the first time I send it manually: 9857fbc414e9e0263aae7f939c069eb79d146083d93603ed4f773f3215a834fd
but the second time (if it happens) becomes a donation to MGW :)
So far I have made 60 cents USD!

James

Thanks very much!!! I will definitely be more careful the second round.  I got the BTC.  I think a lack of warning message maybe the cause.  Because I was waiting for the OK message in the multigateway.org to say that you can use it already.  But the message never say to update to the new UI.
Title: Re: Multigateway User Support Thread
Post by: NXTChangeNet on August 26, 2014, 02:06:23 am
Hello! I generated BTC deposit number in MGW, sent BTC and after 6 confirmations I not receive mgwBTC. What I do need?

did you get the arbitrary message?

If yes, just wait. The mgwBTC will come.

If not, wait 1 more hour and post your NXT account here, so the devs can help you.

Thank you. I receive it. All good.
Title: Re: Multigateway User Support Thread
Post by: mrcryptouser on August 26, 2014, 06:45:24 am
sent 1.6 btc to address 39sHJSa6eBvhqZ5YuqdM3ypZ3XThRsa7pG on mgw. has 7 confirmations at the time of this post. I can wait another hour though
Title: Re: Multigateway User Support Thread
Post by: gaman on August 26, 2014, 06:59:22 am
I updated now to the latest gui.  I tried withdrawing 0.0005 (test withdrawal) .. but still it didn't arrive after 4 hours now.

Txn Id: 15355955900937122882
Nxt Account: NXT-NC6X-MUDB-7TY5-8RKM7

I am interested to know why.
Title: Re: Multigateway User Support Thread
Post by: marcus03 on August 26, 2014, 07:27:53 am
Seems stuck. Last withdrawal processed seems to be 6 hours ago with at least 5 withdrawals still pending:

https://nxtblocks.info/#section/accountId/NXT-JXRD-GKMR-WD9Y-83CK7

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 26, 2014, 08:38:27 am
Seems stuck. Last withdrawal processed seems to be 6 hours ago with at least 5 withdrawals still pending:

https://nxtblocks.info/#section/accountId/NXT-JXRD-GKMR-WD9Y-83CK7
one of the servers got out of sync, restarting

time passes...
I saw a bunch of tx go out. hopefully it is all caught up
need to recharge, back in some hours, plz be patient if things are stuck. if they are they wont fix themselves until I am back online
Title: Re: Multigateway User Support Thread
Post by: nextcafe on August 28, 2014, 02:38:43 am
So I just started with the MGW host and I don't see the Nxt Services tab. What am I doing wrong?
Title: Re: Multigateway User Support Thread
Post by: eimon on August 28, 2014, 03:13:41 am
I'm waiting on a deposit with 17 confirmations at this point. TX no. 13bd3ab34b6012cb2a9d51e6c92654ff321a941f303f431bfab7fc1e9315df97

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 28, 2014, 03:24:53 am
I'm waiting on a deposit with 17 confirmations at this point. TX no. 13bd3ab34b6012cb2a9d51e6c92654ff321a941f303f431bfab7fc1e9315df97
sorry, I was developing on the dev servers and it got the MGW out of sync
I stopped my tests and restarted MGW
should complete in half an hour
Title: Re: Multigateway User Support Thread
Post by: blackyblack1 on August 28, 2014, 06:06:25 am
So I just started with the MGW host and I don't see the Nxt Services tab. What am I doing wrong?
Clean cache in your browser and try again.
Title: Re: Multigateway User Support Thread
Post by: eimon on August 28, 2014, 02:52:49 pm
I'm waiting on a deposit with 17 confirmations at this point. TX no. 13bd3ab34b6012cb2a9d51e6c92654ff321a941f303f431bfab7fc1e9315df97
sorry, I was developing on the dev servers and it got the MGW out of sync
I stopped my tests and restarted MGW
should complete in half an hour

Thanks, deposit went through.
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on August 28, 2014, 02:57:08 pm
How long do we have to wait for LTC to be back up again? I've a pending deposit and i need those LTC.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 28, 2014, 03:14:46 pm
How long do we have to wait for LTC to be back up again? I've a pending deposit and i need those LTC.
I reenabled LTC on my dev servers. This will hopefully process the withdraw, did you use the latest GUI?
Title: Re: Multigateway User Support Thread
Post by: Dervish on August 28, 2014, 03:44:34 pm
Hm... I have sent btc to generated MGW address and receiwed arbitrary message but do not received btcmgw assets.

I have 1.2.6 version.
Usualy I have receve two transaction in the same block Arbitrary Message and Asset Transfer. But this time Arbitrary Message only.
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on August 28, 2014, 03:50:08 pm
I've just updated to Nxt Services Plugin BETA v1.4.5 + Nxt Client 1.2.7 Windows Installer from http://multigateway.org/
LTC is not even available, it's BTC and BTCD only
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 28, 2014, 04:10:26 pm
Hm... I have sent btc to generated MGW address and receiwed arbitrary message but do not received btcmgw assets.

I have 1.2.6 version.
Usualy I have receve two transaction in the same block Arbitrary Message and Asset Transfer. But this time Arbitrary Message only.
How long have you been waiting? It's not enough that you have updated to Version 1.2.6, you also have to update the MGWLite part of the software. So either NRS1.2.6+MGWLite 1.4.4, or the very latest, NRS1.2.7+Nxt Services Plugin BETA v1.4.5. If you are using MGW, only update from multigateway.org website, don't update as normal, or else you can expect problems.

If it's the case that you were using the old MGWLite, then you'll need to post
1. Transaction ID
2. Nxt account
3. Generate a token from Nxt account to prove you own it
4. BTC address you want to send to.

Then jl777 can do the withdrawal manually, but make sure to update the software to the correct version for next time.
Title: Re: Multigateway User Support Thread
Post by: Dervish on August 28, 2014, 04:15:47 pm
How long have you been waiting?
35 blocks after Arbitrary Message.

It's not enough that you have updated to Version 1.2.6, you also have to update the MGWLite part of the software. So either NRS1.2.6+MGWLite 1.4.4, or the very latest, NRS1.2.7+Nxt Services Plugin BETA v1.4.5. If you are using MGW, only update from multigateway.org website, don't update as normal, or else you can expect problems.
I have installed NRS 1.2.6 and than MGWLite 1.4.4. And I have used it alot and everything was ok. For exampple, today I have deposited BitcoinDark. It was ok.
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 28, 2014, 04:19:33 pm
How long have you been waiting?
35 blocks after Arbitrary Message.

It's not enough that you have updated to Version 1.2.6, you also have to update the MGWLite part of the software. So either NRS1.2.6+MGWLite 1.4.4, or the very latest, NRS1.2.7+Nxt Services Plugin BETA v1.4.5. If you are using MGW, only update from multigateway.org website, don't update as normal, or else you can expect problems.
I have installed NRS 1.2.6 and than MGWLite 1.4.4. And I have used it alot and everything was ok. For exampple, today I have deposited BitcoinDark. It was ok.

Sounds like it's all good on your side. It's possible that one of the servers went down and has to be restarted. You'll just have to wait until jl777 gets here.
Title: Re: Multigateway User Support Thread
Post by: Dervish on August 28, 2014, 04:23:06 pm
How long have you been waiting?
35 blocks after Arbitrary Message.

It's not enough that you have updated to Version 1.2.6, you also have to update the MGWLite part of the software. So either NRS1.2.6+MGWLite 1.4.4, or the very latest, NRS1.2.7+Nxt Services Plugin BETA v1.4.5. If you are using MGW, only update from multigateway.org website, don't update as normal, or else you can expect problems.
I have installed NRS 1.2.6 and than MGWLite 1.4.4. And I have used it alot and everything was ok. For exampple, today I have deposited BitcoinDark. It was ok.

Sounds like it's all good on your side. It's possible that one of the servers went down and has to be restarted. You'll just have to wait until jl777 gets here.
Ok. I have received message from jl777. He said "MGW servers are restarting. They should process your deposit within an hour."

Upd: Everything is ok.
Title: Re: Multigateway User Support Thread
Post by: allwelder on August 29, 2014, 06:42:35 am
The Nxt client has been translated into multilanguage.
Could this be included into MGW UI?
MGW will be more and more pop,this should be considered.
Title: Re: Multigateway User Support Thread
Post by: behemoth on August 29, 2014, 07:10:05 am
Hi,

I sent bitcoin to my mgw BTC address. After 6 BTC confirmations I received an abitrary message but no NXT asset. I have been waiting now for over 500 nxt confirmations. What am I doing wrong?
NXT account: NXT-NY9T-5YRS-VJ6W-CA78L.

Thanks and cheers,

Behemoth
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 29, 2014, 08:06:31 am
Hi,

I sent bitcoin to my mgw BTC address. After 6 BTC confirmations I received an abitrary message but no NXT asset. I have been waiting now for over 500 nxt confirmations. What am I doing wrong?
NXT account: NXT-NY9T-5YRS-VJ6W-CA78L.

Thanks and cheers,

Behemoth
i need the deposit txid and deposit address to investigate
Title: Re: Multigateway User Support Thread
Post by: behemoth on August 29, 2014, 08:52:44 am
Hi,

the mgwBTC Deposit Address is: 3M5XvctfRdyW7M59537Pd6bGXVu5Z8sZaq
The BTC txid is e1a44160a82baf872f8dfad4a0edc502e9f4bc73866239478fc26bdb9d473ad2

regard,
b.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 29, 2014, 10:09:41 am
Hi,

the mgwBTC Deposit Address is: 3M5XvctfRdyW7M59537Pd6bGXVu5Z8sZaq
The BTC txid is e1a44160a82baf872f8dfad4a0edc502e9f4bc73866239478fc26bdb9d473ad2

regard,
b.
the asset transfer txid 4394142235990043725 looked fine, except it is not on the blockchain
so it looks like it timed out.
I will redo it, you should get the asset within an hour
Title: Re: Multigateway User Support Thread
Post by: behemoth on August 29, 2014, 12:07:22 pm
Unfortunately no asset yet. Could you please check again.
Thanks!
Title: Re: Multigateway User Support Thread
Post by: gary on August 29, 2014, 12:07:39 pm
I did a withdraw 75 minutes ago. How much average time to receive the BTC ?
My adress is     16Pau3vW2X3PvKcFQPwfuLcPBXfztjpxKb
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 29, 2014, 12:52:28 pm
I did a withdraw 75 minutes ago. How much average time to receive the BTC ?
My adress is     16Pau3vW2X3PvKcFQPwfuLcPBXfztjpxKb
without txid I cannot do anything
Title: Re: Multigateway User Support Thread
Post by: gary on August 29, 2014, 12:58:33 pm
The transaction id is 14092326819193692808
I haven't receive anything by message.
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 29, 2014, 01:51:23 pm
The transaction id is 14092326819193692808
I haven't receive anything by message.
I am sorry, I am up for 30 hrs now and too tired to deal with this
it will have to wait a while
Title: Re: Multigateway User Support Thread
Post by: gary on August 29, 2014, 01:57:26 pm
No problem have a rest you deserve it ;)
Title: Re: Multigateway User Support Thread
Post by: frohlocke on August 29, 2014, 07:01:24 pm
Could so please check BTC TX 787d248f6478e14c93632e561368b4c2be22546e8f7ec36871edcd9e5e54d250 and 595812cb8b3abfb85bb62922c9cdd54f4853a8e1f3124df583dd128a715f2ae4
Thanks!
EDIT: Withdrawl BTC
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 30, 2014, 01:52:16 am
The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

Thank you for your understanding. It is just too stressful for me to have to be worried about everybody's missing deposits and withdraws. This stress causes me to get stressed and it is affecting my coding productivity.

Your funds will be safe, but until the production servers are running, I will only provide daily checks of MGW servers, stuck withdraws, etc. this means if an MGW server goes down, I wont even notice for a day, so all these posts that I did a deposit 7 blocks ago and its not there yet, well it will go to 100+ blocks possibly

There is only so much I can do and my skills are quite wasted fiddling with servers and manually processing withdraws, investigating server logs, etc. I dont mind to do this, but the stress this causes me (I cannot code for 4 hrs straight anymore (let alone 12!) because somebody's withdraw might be stuck or a deposit hasnt arrived after 7 blocks)

As it is I have to spend time to even figure out what tx is still missing, which ones fixed themselves. Why do I have to be the one to do this? Havent I done enough?

James
Title: Re: Multigateway User Support Thread
Post by: Wakasaki808 on August 30, 2014, 02:05:57 am
The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

Thank you for your understanding. It is just too stressful for me to have to be worried about everybody's missing deposits and withdraws. This stress causes me to get stressed and it is affecting my coding productivity.

Your funds will be safe, but until the production servers are running, I will only provide daily checks of MGW servers, stuck withdraws, etc. this means if an MGW server goes down, I wont even notice for a day, so all these posts that I did a deposit 7 blocks ago and its not there yet, well it will go to 100+ blocks possibly

There is only so much I can do and my skills are quite wasted fiddling with servers and manually processing withdraws, investigating server logs, etc. I dont mind to do this, but the stress this causes me (I cannot code for 4 hrs straight anymore (let alone 12!) because somebody's withdraw might be stuck or a deposit hasnt arrived after 7 blocks)

As it is I have to spend time to even figure out what tx is still missing, which ones fixed themselves. Why do I have to be the one to do this? Havent I done enough?

James

That's more than reasonable imo. You shouldn't be overworking yourself with this and should focus on MGW more than anything.

Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on August 30, 2014, 04:43:26 am
The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

Thank you for your understanding. It is just too stressful for me to have to be worried about everybody's missing deposits and withdraws. This stress causes me to get stressed and it is affecting my coding productivity.

Your funds will be safe, but until the production servers are running, I will only provide daily checks of MGW servers, stuck withdraws, etc. this means if an MGW server goes down, I wont even notice for a day, so all these posts that I did a deposit 7 blocks ago and its not there yet, well it will go to 100+ blocks possibly

There is only so much I can do and my skills are quite wasted fiddling with servers and manually processing withdraws, investigating server logs, etc. I dont mind to do this, but the stress this causes me (I cannot code for 4 hrs straight anymore (let alone 12!) because somebody's withdraw might be stuck or a deposit hasnt arrived after 7 blocks)

As it is I have to spend time to even figure out what tx is still missing, which ones fixed themselves. Why do I have to be the one to do this? Havent I done enough?

James

That's more than reasonable imo. You shouldn't be overworking yourself with this and should focus on MGW more than anything.

This will only get worse the more and more people use the MGWs.  What causes the MGWs to miss a payment?  I'm guessing they crash and upon reboot don't scan the blockchain to see if they have missed processing a withdrawal, correct?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on August 30, 2014, 05:15:50 am
The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

Thank you for your understanding. It is just too stressful for me to have to be worried about everybody's missing deposits and withdraws. This stress causes me to get stressed and it is affecting my coding productivity.

Your funds will be safe, but until the production servers are running, I will only provide daily checks of MGW servers, stuck withdraws, etc. this means if an MGW server goes down, I wont even notice for a day, so all these posts that I did a deposit 7 blocks ago and its not there yet, well it will go to 100+ blocks possibly

There is only so much I can do and my skills are quite wasted fiddling with servers and manually processing withdraws, investigating server logs, etc. I dont mind to do this, but the stress this causes me (I cannot code for 4 hrs straight anymore (let alone 12!) because somebody's withdraw might be stuck or a deposit hasnt arrived after 7 blocks)

As it is I have to spend time to even figure out what tx is still missing, which ones fixed themselves. Why do I have to be the one to do this? Havent I done enough?

James

Sounds to me like the software isn't running at 100% if it is constantly needing such dedicated maintenance? Is someone working on resolving these issues for good?
Title: Re: Multigateway User Support Thread
Post by: PPan on August 30, 2014, 07:27:10 am
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee
Title: Re: Multigateway User Support Thread
Post by: JohnHolmes on August 30, 2014, 07:47:18 am
BTCD withdrawal stuck, no rush though.

BTCD address: RQ8KhxJxNNTq3mg67z3Q9VJA13G1rNjAEA
NXT txid: 5370649956911877252
amount: 86.011 BTCD

thanks
Title: Re: Multigateway User Support Thread
Post by: behemoth on August 30, 2014, 08:13:02 am
Still missing my asset for almost 2 days:
mgwBTC Deposit Address: 3M5XvctfRdyW7M59537Pd6bGXVu5Z8sZaq
BTC txid: e1a44160a82baf872f8dfad4a0edc502e9f4bc73866239478fc26bdb9d473ad2
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 30, 2014, 08:44:30 am
The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

Thank you for your understanding. It is just too stressful for me to have to be worried about everybody's missing deposits and withdraws. This stress causes me to get stressed and it is affecting my coding productivity.

Your funds will be safe, but until the production servers are running, I will only provide daily checks of MGW servers, stuck withdraws, etc. this means if an MGW server goes down, I wont even notice for a day, so all these posts that I did a deposit 7 blocks ago and its not there yet, well it will go to 100+ blocks possibly

There is only so much I can do and my skills are quite wasted fiddling with servers and manually processing withdraws, investigating server logs, etc. I dont mind to do this, but the stress this causes me (I cannot code for 4 hrs straight anymore (let alone 12!) because somebody's withdraw might be stuck or a deposit hasnt arrived after 7 blocks)

As it is I have to spend time to even figure out what tx is still missing, which ones fixed themselves. Why do I have to be the one to do this? Havent I done enough?

James

That's more than reasonable imo. You shouldn't be overworking yourself with this and should focus on MGW more than anything.

This will only get worse the more and more people use the MGWs.  What causes the MGWs to miss a payment?  I'm guessing they crash and upon reboot don't scan the blockchain to see if they have missed processing a withdrawal, correct?
the withdraw problems are due to the 1.2.5 release breaking GUI, so all withdraws done by the older GUI require manual fiddling
restarting the MGW is the best way to get them all in sync, I am doing this now
they crash when the system runs out of memory. These are dev servers. I run new code on them. sometimes no space, MGW gets a fatal error due to lack of resources

the other problem is that my internet connect is so bad I cant login to one of the servers
thats the one that probably needs a kickstart...
Title: Re: Multigateway User Support Thread
Post by: abuelau on August 30, 2014, 09:06:24 am
Hello,

I made a withdraw of mgwBTC to a BTC address about 12 hours ago, but it didn't arrive yet. I can see the arbitrary message with the BTC destination address in my transactions list though.

The NXT arbitrary message transaction ID is 10485853773499553359 and the destination BTC address is 1Lg6SC7x7i75RyTBha3HXr2BjenXyqZhVB
Title: Re: Multigateway User Support Thread
Post by: valarmg on August 30, 2014, 10:09:31 am
The end of the month is rapidly approaching
I cannot be taking time out of my day to be managing the MGW servers and to also be realtime customer support

Starting now, the response time for MGW support will be that of dgex

This isn't aimed at jl777, but at the production server team. Can we have an update on latest status and an ETA for Litecoin going live on the new servers, and an ETA for the transfer of BTC/BTCD? Perhaps in a different thread? There are posts about work being started on production servers back in early June and it's now nearly 3 months later. What has caused the delays and how can it be ensured that there are no further delays?
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on August 30, 2014, 10:15:04 am
I deposited almost 12 hours ago to MGW and still nothing... And my deposit address search bar is stuck at 39%, relog doesn't help...

Acc NXT-S3JT-5JJE-ZC8F-D7F5M

EDIT: deposit arrived now, but the bar is still stucked at 39%...
Title: Re: Multigateway User Support Thread
Post by: behemoth on August 30, 2014, 10:56:26 am
My asset just arrived. Thanks for the support!
Title: Re: Multigateway User Support Thread
Post by: frohlocke on August 30, 2014, 12:16:08 pm
Still missing some funds. Could so please help?

BTC 3PLfuUJmUYWzNWf8eSQgcV1wHCBj4QP7HR
NXT-CDZV-JZKZ-EYDD-4XUG3   

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
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 30, 2014, 12:20:00 pm
Still missing some funds. Could so please help?

BTC 3PLfuUJmUYWzNWf8eSQgcV1wHCBj4QP7HR
NXT-CDZV-JZKZ-EYDD-4XUG3   

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
was it deposit or withdraw
txid?
Title: Re: Multigateway User Support Thread
Post by: kodtycoon on August 30, 2014, 12:22:32 pm
mgwbtc withdrawal not showing up on btc blockchain what so ever.. :/

tx id 1) xxxx

tx id 2) xxxx


got it...
Title: Re: Multigateway User Support Thread
Post by: frohlocke on August 30, 2014, 12:37:48 pm
Still missing some funds. Could so please help?

BTC 3PLfuUJmUYWzNWf8eSQgcV1wHCBj4QP7HR
NXT-CDZV-JZKZ-EYDD-4XUG3   

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

was a withdrawl:
This might be the Transactions 16257035068737536965, 17000056351571523126.
Hope I am right. Do not have a computer next.

EDIT: Funds received!THX
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on August 30, 2014, 12:42:28 pm
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
Title: Re: Multigateway User Support Thread
Post by: gary on August 30, 2014, 02:42:57 pm
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035

One day for me. I just received mine.
Title: Re: Multigateway User Support Thread
Post by: PPan on August 30, 2014, 03:06:49 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing
Title: Re: Multigateway User Support Thread
Post by: teletobi on August 30, 2014, 08:24:59 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing

I´m missing a BTCD withdrawal from about 24 hours ago. Everything OK with the network?
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 01:08:40 am
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing

I´m missing a BTCD withdrawal from about 24 hours ago. Everything OK with the network?
One of the servers has diverged from the other so the withdraw processing is stuck. I am a bit busy with some other things this weekend. How urgent is this?

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 01:09:25 am
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 01:11:07 am
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 03:14:21 am
Thinking this could actually be an MGW bug, I spent 2 hours to track down the cause of stuck BTCD withdraws
one of the servers was just going really slowly and somehow couldnt keep up with the BTCD blocks
So I kick started things and it is still slow but at least catching up

I should have started with the assumption that MGW was fine and the problem was something else. It looks like it is still creeping along, I am very low on RAM due to adding LTC. It looks like it could take some hours to catch up

The joy of maintaining servers.

James
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on August 31, 2014, 11:36:35 am
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token

20 BTC to this address:

1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9

TY
Title: Re: Multigateway User Support Thread
Post by: PPan on August 31, 2014, 12:39:27 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

Status update:
BTCD not received yet.
Asset transfer was nearly 2 days ago.
Title: Re: Multigateway User Support Thread
Post by: teletobi on August 31, 2014, 04:36:09 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

still missing

I´m missing a BTCD withdrawal from about 24 hours ago. Everything OK with the network?
One of the servers has diverged from the other so the withdraw processing is stuck. I am a bit busy with some other things this weekend. How urgent is this?

James

Not urgent at all, more kind of testing and playing around...
Title: Re: Multigateway User Support Thread
Post by: nacer on August 31, 2014, 04:56:25 pm
Hi there,

Can you tell me the status for this deposit : 3LK9q5m7aUxy8Y5MjgeTMCXuGzSuwWt2y7 0.3566

It's my asset dividend, if you can unlock them :)


EDIT : SOLVED
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 08:21:08 pm
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token

20 BTC to this address:

1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9

TY
have you updated to new GUI?
I see this and I am sorry to have to ask for a token, it is made by the settings link in upper right of GUI
just any token from your NXT acct as this is quite a large amount I do not want to send to false address
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 08:23:24 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

Status update:
BTCD not received yet.
Asset transfer was nearly 2 days ago.
believe it or not the BTCD is not caught up yet, I am out of RAM and everything is thrashing ever since I added LTC
I will have to disable LTC support to get back to where BTC and BTCD are able to keep up
Title: Re: Multigateway User Support Thread
Post by: PPan on August 31, 2014, 09:03:25 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

Status update:
BTCD not received yet.
Asset transfer was nearly 2 days ago.
believe it or not the BTCD is not caught up yet, I am out of RAM and everything is thrashing ever since I added LTC
I will have to disable LTC support to get back to where BTC and BTCD are able to keep up

Ok, I will wait.
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on August 31, 2014, 09:10:36 pm
How long does it take for a BTC withdrawal request to be processed?
I have a stucked BTC withdrawal 17503727086402854035
is is still stuck?
BTC servers are in sync
it seems you used an old GUI and I will have to do a manual transfer
what address to send to and how much and plz post token

20 BTC to this address:

1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9

TY
have you updated to new GUI?
I see this and I am sorry to have to ask for a token, it is made by the settings link in upper right of GUI
just any token from your NXT acct as this is quite a large amount I do not want to send to false address

How do i update to the new GUI? I installed the latest mgw version from the official site.

I generated a token:

29n5jsjko05s6qh8ebfja10h92k9ul662r102f46vfv6l71ge6i8mm0gg9m5rj01h89hcq23r89jgfnummr2me091c3vpbcsi0b3d2j8a0v02c5e9cq4jvnid5fqjshokar6lf3lr9e1q0jukntjhm7mdi6hg3es

what do i do now?
Title: Re: Multigateway User Support Thread
Post by: marek3ball on August 31, 2014, 10:12:55 pm
Could you please check withdrawal 0.263 BTC to the 15BMBwD6TcRQE991np6UvC66UpSPuwdo6p

NXT acc: NXT-68FF-Q7JQ-Q2WR-GMJM9


Title: Re: Multigateway User Support Thread
Post by: VanBreuk on August 31, 2014, 10:52:04 pm
How do i update to the new GUI? I installed the latest mgw version from the official site.

I generated a token:

29n5jsjko05s6qh8ebfja10h92k9ul662r102f46vfv6l71ge6i8mm0gg9m5rj01h89hcq23r89jgfnummr2me091c3vpbcsi0b3d2j8a0v02c5e9cq4jvnid5fqjshokar6lf3lr9e1q0jukntjhm7mdi6hg3es

what do i do now?

The latest GUI is Nxt Services Plugin 1.4.5, current version for download in https://multigateway.org. If that's the one you're using, you're good to go.

For anyone to validate a token you generated, you need to include something in the text field in the Generate Token form. See this example (https://nxtforum.org/lite-multigateway-releases/nxt-services-v1-4-5/). Then we can confirm that the 20 BTC withdrawal you did to 1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9 corresponds to a Nxt account you control.

Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 11:30:07 pm
How do i update to the new GUI? I installed the latest mgw version from the official site.

I generated a token:

29n5jsjko05s6qh8ebfja10h92k9ul662r102f46vfv6l71ge6i8mm0gg9m5rj01h89hcq23r89jgfnummr2me091c3vpbcsi0b3d2j8a0v02c5e9cq4jvnid5fqjshokar6lf3lr9e1q0jukntjhm7mdi6hg3es

what do i do now?

The latest GUI is Nxt Services Plugin 1.4.5, current version for download in https://multigateway.org. If that's the one you're using, you're good to go.

For anyone to validate a token you generated, you need to include something in the text field in the Generate Token form. See this example (https://nxtforum.org/lite-multigateway-releases/nxt-services-v1-4-5/). Then we can confirm that the 20 BTC withdrawal you did to 1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9 corresponds to a Nxt account you control.
The token validates that acct NXT-GX4W-RXGW-7PG5-3AJ84 sent it, so assuming that matches the withdraw, I will be doing the manual sending. Except I dont have 20 BTC left!

this is a problem...

I will withdraw the mgwBTC assets I have, but still it wont be 20 BTC...
OK, I just bought 20 mgwBTC, let me withdraw it and then I will have the 20 BTC to send out
sorry for this inconvenience, as soon as all the old GUIs have been updated this wont be an issue anymore

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on August 31, 2014, 11:32:56 pm
I am feeling dizzy
I just realized I have had only one banana today
so I must refuel
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 01, 2014, 01:19:23 am
not enough mgwBTC avaialable at decent price
I overpaid for what I got...
OK, plan B

I hate doing this for people will now say I am giving myself unbound mgwBTC. but it is temporary and due to this customer situation, so please forgive me. I will send myself 20 mgwBTC, withdraw it, then send the 20 BTC to the customer. I cannot guarantee the entire time period this will take as I am doing it in between things. I will post txids when completed

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 01, 2014, 04:11:09 am
20 mgwBTC -> jl777 acct, txid 14762055418915304549
withdraw 20 BTC to my BTC, txid 16411558302092024324
sending 20 BTC to 1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9 txid 3dadb7431ff5da58bce21411d53d1f4258b905dd0552e3637773f08b3ee12c2c

for NXT-GX4W-RXGW-7PG5-3AJ84 redeem 17503727086402854035


BTC appears to be caught up, so if you are missing any BTC tx, plz post. Otherwise I will assume they all caught up.
The BTCD is having an error with a withdraw. It might actually be a real bug, so I will be investigating this. Until I post status, there is no chance for any BTCD withdraw to work. The funds are there, just some multisig rawtx bytes issue. it is really a lot harder than it looks

James
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on September 01, 2014, 04:17:02 am
20 mgwBTC -> jl777 acct, txid 14762055418915304549
withdraw 20 BTC to my BTC, txid 16411558302092024324
sending 20 BTC to 1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9 txid 3dadb7431ff5da58bce21411d53d1f4258b905dd0552e3637773f08b3ee12c2c

for NXT-GX4W-RXGW-7PG5-3AJ84 redeem 17503727086402854035


BTC appears to be caught up, so if you are missing any BTC tx, plz post. Otherwise I will assume they all caught up.
The BTCD is having an error with a withdraw. It might actually be a real bug, so I will be investigating this. Until I post status, there is no chance for any BTCD withdraw to work. The funds are there, just some multisig rawtx bytes issue. it is really a lot harder than it looks

James

TYVM i see the incoming transaction!

Is there a way to check my last trades on mgw?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 01, 2014, 04:32:17 am
20 mgwBTC -> jl777 acct, txid 14762055418915304549
withdraw 20 BTC to my BTC, txid 16411558302092024324
sending 20 BTC to 1Fyjp7B1TCYgzM3hgC8jvdzfCX7YHnPuQ9 txid 3dadb7431ff5da58bce21411d53d1f4258b905dd0552e3637773f08b3ee12c2c

for NXT-GX4W-RXGW-7PG5-3AJ84 redeem 17503727086402854035


BTC appears to be caught up, so if you are missing any BTC tx, plz post. Otherwise I will assume they all caught up.
The BTCD is having an error with a withdraw. It might actually be a real bug, so I will be investigating this. Until I post status, there is no chance for any BTCD withdraw to work. The funds are there, just some multisig rawtx bytes issue. it is really a lot harder than it looks

James

TYVM i see the incoming transaction!

Is there a way to check my last trades on mgw?
in the AE page its a pain, but there is bid txid and ask txid, so if you find your txid for the bid/ask you can see it, but there is no single total for a larger order.
Title: Re: Multigateway User Support Thread
Post by: marek3ball on September 01, 2014, 08:44:09 am
Could you please check withdrawal 0.263 BTC to the 15BMBwD6TcRQE991np6UvC66UpSPuwdo6p

NXT acc: NXT-68FF-Q7JQ-Q2WR-GMJM9

Its ok now. Thx
Title: Re: Multigateway User Support Thread
Post by: durerus on September 01, 2014, 02:28:15 pm
TX-ID: 15132951124459418799 -> 198 BTCD withdrawal to RQguC177Uu2mg8SzFVf3KaQH63fGUcWRGA

Transaction stuck since yesterday evening. Not important for me to get the coins fast as long as I get them someday.
Title: Re: Multigateway User Support Thread
Post by: Breasal on September 01, 2014, 02:50:56 pm
mgwBTC deposit tx not showing after 35 btc blockchain confirms.

https://blockchain.info/address/373vD4Yg2nM1TCR4b19YbDh6DWQ6HaMkGW

A deposit worked yesterday. Take you time finding this one....just hoping to buy some NXT at these low prices.

Thanks

PS - breath James, please remember to breath!!! (and drink a latte)
Title: Re: Multigateway User Support Thread
Post by: sepehr on September 01, 2014, 03:42:39 pm
I experince lack of btc deposits apear on AE also
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 02, 2014, 04:13:14 am
without txid I cannot investigate
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 02, 2014, 07:33:38 am
MGW servers caught up, but I still see some few withdraws using the old GUI :(
it seems my days as MGW tech support will never end...
Title: Re: Multigateway User Support Thread
Post by: rudeboi on September 02, 2014, 07:52:05 am
James can you not block withdraws from the GUI (with message) if doesn't match the latest version? Done by looking up an alias from a account you control, obviously this would only work for future GUI upgrades.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 02, 2014, 08:12:20 am
James can you not block withdraws from the GUI (with message) if doesn't match the latest version? Done by looking up an alias from a account you control, obviously this would only work for future GUI upgrades.
I dont do GUI, but this is a good idea!
I hope longzai can put this in!!
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on September 02, 2014, 01:45:27 pm
James can you not block withdraws from the GUI (with message) if doesn't match the latest version? Done by looking up an alias from a account you control, obviously this would only work for future GUI upgrades.

Sure this is a great enhancement for MGW
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 02, 2014, 03:52:16 pm
Is there a bug in the mgw code that is causing servers to crash and not stay in sync? Or is it a platform issue?

I think you can get FREE VPS's from Amazon for like 1 year or something. This way, you can get dedicated servers running the MGW and you don't have to run them locally with iffy connections. There is also Heroku, Azure, Google, etc.

Also, I have a VPS at my brothers hosting service that I only host a blog on, so it is pretty idle. I can host an MGW server on it.

Also, do you run all the coins on the same server, or do you run 3 servers for each coin?

Anything I can do to help with infrastructure let me know. I know this is still beta but other than the people mistakes (using out of date version) it seems like you have been dealing with server issues.
Title: Re: Multigateway User Support Thread
Post by: PPan on September 02, 2014, 07:31:17 pm
15 hours ago I transfered 50 mgwBTCD. (mgwBTCD->BTCD)
Confimations: 538+
Up to now no BTCD are received  :(

Asset transfer tx: 1540537038924030986
Destination BTCD address: RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee

Status update:
BTCD not received yet.
Asset transfer was nearly 2 days ago.
believe it or not the BTCD is not caught up yet, I am out of RAM and everything is thrashing ever since I added LTC
I will have to disable LTC support to get back to where BTC and BTCD are able to keep up

Payment received now.
Thx, James!
Title: Re: Multigateway User Support Thread
Post by: teletobi on September 02, 2014, 08:43:04 pm
Finally received my Withdrawal this Morning, thanks!
Title: Re: Multigateway User Support Thread
Post by: durerus on September 02, 2014, 09:18:22 pm
TX-ID: 15132951124459418799 -> 198 BTCD withdrawal to RQguC177Uu2mg8SzFVf3KaQH63fGUcWRGA

Transaction stuck since yesterday evening. Not important for me to get the coins fast as long as I get them someday.

Received everything. Thanks a lot. Is it working again or should we still stay away from depositing and withdrawing?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 02, 2014, 09:21:56 pm
TX-ID: 15132951124459418799 -> 198 BTCD withdrawal to RQguC177Uu2mg8SzFVf3KaQH63fGUcWRGA

Transaction stuck since yesterday evening. Not important for me to get the coins fast as long as I get them someday.

Received everything. Thanks a lot. Is it working again or should we still stay away from depositing and withdrawing?
there were two problems
I added LTC and that used up all RAM, caused everything to thrash and just not able to keep up in realtime

to make matters worse, I ended up with a test BitcoinDarkd being run and had a bug so I reverted to the original, but that didnt properly support MGW so it didnt work.

If I wasnt so swamped, I wouldnt have made the last mistake, but without LTC I think things will be much smoother

I also trimmed down the cache data to reduce MGW RAM usage

James

P.S. bottomline, MGW should be good to go, but it is on daily monitoring so if anything gets stuck it could be a while
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 02, 2014, 09:23:55 pm
Is there a bug in the mgw code that is causing servers to crash and not stay in sync? Or is it a platform issue?

I think you can get FREE VPS's from Amazon for like 1 year or something. This way, you can get dedicated servers running the MGW and you don't have to run them locally with iffy connections. There is also Heroku, Azure, Google, etc.

Also, I have a VPS at my brothers hosting service that I only host a blog on, so it is pretty idle. I can host an MGW server on it.

Also, do you run all the coins on the same server, or do you run 3 servers for each coin?

Anything I can do to help with infrastructure let me know. I know this is still beta but other than the people mistakes (using out of date version) it seems like you have been dealing with server issues.
The problems I described in previous post
I did not want to be running MGW on dev servers this long!
the solution is to not be developing on the same servers, but that means to stop developing or stopping mGW
I am distracting myself from developing with IPO this week
Title: Re: Multigateway User Support Thread
Post by: Dervish on September 03, 2014, 02:36:14 am
Can you please check my last btcd deposit transaction. It was about 800 blocks ago.
http://cryptobe.com/address/bbQ3vYxDVW121iRGR7Gif7HLJyV1J5kGpx
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 05:49:53 am
https://bter.com/trade/MGW_BTC

MGW asset starts trading!
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 05:52:33 am
Can you please check my last btcd deposit transaction. It was about 800 blocks ago.
http://cryptobe.com/address/bbQ3vYxDVW121iRGR7Gif7HLJyV1J5kGpx
i need the deposit txid and your NXT acct would also help
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 06:35:39 am
Can you please check my last btcd deposit transaction. It was about 800 blocks ago.
http://cryptobe.com/address/bbQ3vYxDVW121iRGR7Gif7HLJyV1J5kGpx
OK, this one was strange as none of the MGW servers saw the txid
but it turns out the block explorer must have been on a fork as the txid is not on the blockchain

This required me to go back and forth with the user to get the details and then search all three MGW server logs and not so big of a deal, but my internet is very flakey so I had to relogin 7 times before I could confirm that none of the MGW servers knew about this, plus this acct is very active so needing to sort through that.

turns out it is not on the blockchain, so anybody running a node could just go to debug console and:
gettransaction <txid>

and get an error. so there is no way for MGW to process this (redundancy and automatic fork avoidance and emergency abort)

so PLEASE come up with some sort of first line of support for MGW. I do not mind investigating real bugs, but this sort of pre screening is not something the end user can do. Neither should an overworked dev who hasnt had time to eat anything except 2 bananas all day should either.

I will not do any more MGW support until there is some sort of first line of support in place. This means one or more people who can trouble shoot the most obvious problems and they PM me when there is an issue. I do not mind tracking down real issues. I mind having to do front line support that somebody else can do.

So, from now I will not be monitoring this thread and only responding to PM's about verified issues.

Thank you for understanding

James
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on September 03, 2014, 07:46:09 am
When will it be possible to withdraw LTC again?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 08:18:58 am
When will it be possible to withdraw LTC again?
it breaks the BTCD and BTC to run LTC
how much do you have? I think we can do some manual withdrawing
Title: Re: Multigateway User Support Thread
Post by: LeChatNoir on September 03, 2014, 09:00:46 am
I would like to withdraw 1010 LTC from NXT account  NXT-GX4W-RXGW-7PG5-3AJ84 to LTC address LNbdf1cP6PDyst3fRWZhdPxp1T4HNAKuni

Nxt Addr : NXT-GX4W-RXGW-7PG5-3AJ84
Message : LNbdf1cP6PDyst3fRWZhdPxp1T4HNAKuni
Token : 29n5jsjko05s6qh8ebfja10h92k9ul662r102f46vfv6l71gejn3km0gtpodfjo1g4oh958tptfmg7k1pq2cer6nuqorn8ifej60laud6vb0afsmlk4pouetq1bkeqbo4brglekbk77h76v019c2rn826d7em91p

TY

Title: Re: Multigateway User Support Thread
Post by: Pilot on September 03, 2014, 03:20:03 pm
the solution is to not be developing on the same servers

I agree.

but that means to stop developing or stopping mGW

Or, getting some servers dedicated to the MGW. As I said, you can get (VPS) Virtual Private Servers from several places virtually free or very cheap.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on September 03, 2014, 03:47:55 pm
Or, getting some servers dedicated to the MGW. As I said, you can get (VPS) Virtual Private Servers from several places virtually free or very cheap.

Free tier AWS VPS, or cheap VPSs, hardly fill the specs required for a uMGW cluster, specially the main cluster. Production servers ask for good performance and hardening, and hopefully are almost ready.
 
Title: Re: Multigateway User Support Thread
Post by: jefdiesel on September 03, 2014, 03:54:13 pm
Team Starbuck is working hard on this.
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 03, 2014, 07:14:25 pm
Or, getting some servers dedicated to the MGW. As I said, you can get (VPS) Virtual Private Servers from several places virtually free or very cheap.

Free tier AWS VPS, or cheap VPSs, hardly fill the specs required for a uMGW cluster, specially the main cluster. Production servers ask for good performance and hardening, and hopefully are almost ready.

So? He's not in production. He is still running on servers that he does other dev work in.

Of course, when it goes officially into production it should be run accordingly. Of course, a "free" micro AWS server can be upgraded to a multi-instance highly available, geo distributed solution with a few clicks of the mouse.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 09:44:43 pm
I need help to verify that new 1.2.8 does not break MGW

"The timestamp parameter in getAccountTransactionIds and getAccountTransactions
now refers to the timestamp of the block in which the transaction was included
rather than the transaction timestamp itself. Transactions are sorted in
descending order of block timestamp and transaction id, instead of transaction
timestamp. This is so that the sorting matches the order in which transactions
are processed, and because transactions with earlier timestamps may appear in
the blockchain after transactions with later timestamps have already been
processed, thus being unintentionally skipped while navigating the transactions
list by transaction timestamp."

The above is a good fix, but I had to make some work arounds in the dividending code to make it work with the old method. I think it should still be OK, but since the MGW is using the dividending logic and this affects that we need to completely retest basic MGW operations, especially with multiple pending tx.

I do not have time to do this, so if this is not done and it does turn out to break MGW, then do not blame me. I simply cannot do everything myself and I need help.

James
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 03, 2014, 09:52:04 pm
Also waiting for a BTCD deposit. TX8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Explorer looks weired:
http://cryptobe.com/tx/8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Could so please check deposit account BTCD:bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
Thanks!
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on September 03, 2014, 09:53:50 pm
I need help to verify that new 1.2.8 does not break MGW

Testing deposits/withdrawals as we speak.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 10:00:02 pm
Also waiting for a BTCD deposit. TX8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Explorer looks weired:
http://cryptobe.com/tx/8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Could so please check deposit account BTCD:bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
Thanks!
if you do a:
gettransaction <txid>

from the debug console, does it show up?
one of the block explorers seemed to go on a fork
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 10:02:25 pm
Also waiting for a BTCD deposit. TX8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Explorer looks weired:
http://cryptobe.com/tx/8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Could so please check deposit account BTCD:bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
Thanks!
i see the tx in the blockchain
I also see quite a few deposits, is that correct?
how long ago was this tx?
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 03, 2014, 10:09:12 pm
Also waiting for a BTCD deposit. TX8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Explorer looks weired:
http://cryptobe.com/tx/8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Could so please check deposit account BTCD:bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
Thanks!
i see the tx in the blockchain
I also see quite a few deposits, is that correct?
how long ago was this tx?
I made one deposit 500 btcd approx. 100 min.  ago. (22.27 Europe)
Should I be more patient?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 03, 2014, 10:29:56 pm
Also waiting for a BTCD deposit. TX8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Explorer looks weired:
http://cryptobe.com/tx/8951b7f286d32f28a5d5d58c9660fda103c5e3ba57de0d433d5ad105c300ec3a
Could so please check deposit account BTCD:bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
Thanks!
i see the tx in the blockchain
I also see quite a few deposits, is that correct?
how long ago was this tx?
I made one deposit 500 btcd approx. 100 min.  ago. (22.27 Europe)
Should I be more patient?
that should be enough time
i need to get some breakfast first
give me a bit of time

also please confirm that 90%+ of deposits are working and this one is just a stray that is lost
more info on will help me track it down
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on September 04, 2014, 01:58:05 am
I need help to verify that new 1.2.8 does not break MGW

"The timestamp parameter in getAccountTransactionIds and getAccountTransactions
now refers to the timestamp of the block in which the transaction was included
rather than the transaction timestamp itself. Transactions are sorted in
descending order of block timestamp and transaction id, instead of transaction
timestamp. This is so that the sorting matches the order in which transactions
are processed, and because transactions with earlier timestamps may appear in
the blockchain after transactions with later timestamps have already been
processed, thus being unintentionally skipped while navigating the transactions
list by transaction timestamp."

The above is a good fix, but I had to make some work arounds in the dividending code to make it work with the old method. I think it should still be OK, but since the MGW is using the dividending logic and this affects that we need to completely retest basic MGW operations, especially with multiple pending tx.

I do not have time to do this, so if this is not done and it does turn out to break MGW, then do not blame me. I simply cannot do everything myself and I need help.

James

I will get a latest mgw release that compatible with NRS 1.2.8, and distribute to uMGW team before release to public, in this case me and uMGW can assist on the testing
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 04, 2014, 02:53:16 am
I unstuck the BTCD, so if you still are missing tx, let me know
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 04, 2014, 06:12:40 am
I had lost internet many times today,so I didnt think much about it when I couldnt access the dev servers
but I cant access any of the dev servers, have a ticket in and will let you know when the MGW is back
until I post, it means the MGW servers are offline
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 04, 2014, 10:13:54 am
YES MGW is working better than most exchanges and I do have a feeling that if there is problem you will be helped. Good work thx!
Funds received!



also please confirm that 90%+ of deposits are working and this one is just a stray that is lost
more info on will help me track it down
Edit typo
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 04, 2014, 10:21:07 am
YES MGW is working better than most exchanges and I do have a feeling that if there is problem you will be helped. Good work thx!
Funds received!



also please confirm that 90%+ of deposits are working and this one is just a stray that is lost
more info on will help me track it down
Edit typo
most of the issues are due to my not having dedicated machines and also doing so many other things
MGW should be a lot more reliable than it has been with me doing it parttime
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 04, 2014, 10:55:13 am
Love it  and the ultralow Transaktion costs can not be underestimated.

YES MGW is working better than most exchanges and I do have a feeling that if there is problem you will be helped. Good work thx!
Funds received!



also please confirm that 90%+ of deposits are working and this one is just a stray that is lost
more info on will help me track it down
Edit typo
most of the issues are due to my not having dedicated machines and also doing so many other things
MGW should be a lot more reliable than it has been with me doing it parttime
Title: Re: Multigateway User Support Thread
Post by: jefdiesel on September 05, 2014, 01:52:43 pm
are the servers up? I tried a withdrawal to Bter.

Would be great to get a status update somewhere for the users.
Title: Re: Multigateway User Support Thread
Post by: Jimmy2011 on September 05, 2014, 02:20:05 pm

The system sent me a message after I generated the deposit address, however, I can't understand what the address is from the message. Could someone tell me how to deposit coins to MGW system? Thanks.
Title: Re: Multigateway User Support Thread
Post by: PPan on September 05, 2014, 03:44:53 pm
Unfortunately there is a mgwBTCD withdrawal issue again:

Transaction 12583192732777203586
Destination BTCD address:  RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee
Time: 20 hours ago

James, I'm sure you can help  ;)
Title: Re: Multigateway User Support Thread
Post by: valarmg on September 05, 2014, 04:05:21 pm

The system sent me a message after I generated the deposit address, however, I can't understand what the address is from the message. Could someone tell me how to deposit coins to MGW system? Thanks.

Your deposit address should appear in the GUI, you don't have to decode messages. However, it appears that the MGW servers are down right now, so you'll have to be patient.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 05, 2014, 11:52:17 pm
Unfortunately there is a mgwBTCD withdrawal issue again:

Transaction 12583192732777203586
Destination BTCD address:  RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee
Time: 20 hours ago

James, I'm sure you can help  ;)
I need more bananas first
will try to get this done before countdown is done, but no guarantees
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 06, 2014, 06:12:16 am
Unfortunately there is a mgwBTCD withdrawal issue again:

Transaction 12583192732777203586
Destination BTCD address:  RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee
Time: 20 hours ago

James, I'm sure you can help  ;)
servers lagging
the debug version is getting stuck on some blocks
restarting, will hopefully catch up in an hour or so, if it is not in within several hours PM me
Title: Re: Multigateway User Support Thread
Post by: nxtinator on September 06, 2014, 10:17:07 am
im waiting for two stuck btc deposits.

i only got two "Arbitrary Messages" but not the "Asset Transfers" as usual...



Transaction: 1182364119372150232
2.039   BTC


Transaction: 357578405197053135
0.24418800 BTC


could you please unstuck them. thank you very much
Title: Re: Multigateway User Support Thread
Post by: nxtinator on September 06, 2014, 10:33:22 am
...fixed.

thank you for your fast support.  you're awesome. :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 06, 2014, 10:46:52 am
this is the weekend and I have something else going on
consider MGW servers offline until Monday

James
Title: Re: Multigateway User Support Thread
Post by: PPan on September 06, 2014, 12:48:27 pm
Unfortunately there is a mgwBTCD withdrawal issue again:

Transaction 12583192732777203586
Destination BTCD address:  RWg6nyzWu7xsGQHzLar2WZvJfVkK62Roee
Time: 20 hours ago

James, I'm sure you can help  ;)
servers lagging
the debug version is getting stuck on some blocks
restarting, will hopefully catch up in an hour or so, if it is not in within several hours PM me

Received coins at this moment, thx
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 10, 2014, 07:03:53 am
BTCD MGW server will be offline for a few days
I cannot debug Teleport/SuperNET and run BTCD MGW server at the same time and we are almost halfway through Sept and no production servers in sight...

As important as a running BTCD MGW server is, everyone keeps asking me when is Teleport/SuperNET going to be done, so until further notice BTCD MGW is offline

James
Title: Re: Multigateway User Support Thread
Post by: chanc3r on September 10, 2014, 09:14:30 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 10, 2014, 09:24:05 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
Title: Re: Multigateway User Support Thread
Post by: chanc3r on September 10, 2014, 09:28:43 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 10, 2014, 09:34:21 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
i dont mean to be rude, but I really need to push forward on debugging Teleport/SuperNET and to get MGW all happy will stop all such things, then I get distracted in the forums and another day goes by

so, no guarantees on response, but the coins are safe just the servers are low on RAM and thrashing
Title: Re: Multigateway User Support Thread
Post by: chanc3r on September 10, 2014, 09:44:15 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
i dont mean to be rude, but I really need to push forward on debugging Teleport/SuperNET and to get MGW all happy will stop all such things, then I get distracted in the forums and another day goes by

so, no guarantees on response, but the coins are safe just the servers are low on RAM and thrashing

no worries i'll just go buy some...
Title: Re: Multigateway User Support Thread
Post by: eimon on September 10, 2014, 10:04:45 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
i dont mean to be rude, but I really need to push forward on debugging Teleport/SuperNET and to get MGW all happy will stop all such things, then I get distracted in the forums and another day goes by

so, no guarantees on response, but the coins are safe just the servers are low on RAM and thrashing

Maybe you could use some of those ICO millions to hire a helper for the MGW  ;D
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 10, 2014, 10:21:49 pm
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
i dont mean to be rude, but I really need to push forward on debugging Teleport/SuperNET and to get MGW all happy will stop all such things, then I get distracted in the forums and another day goes by

so, no guarantees on response, but the coins are safe just the servers are low on RAM and thrashing

Maybe you could use some of those ICO millions to hire a helper for the MGW  ;D
you make it sound so easy
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 11, 2014, 04:07:37 am
Can I upgrade to 1.2.8 and continue using mgw 1.4.5? Or, should I wait?
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 11, 2014, 04:09:46 am
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
i dont mean to be rude, but I really need to push forward on debugging Teleport/SuperNET and to get MGW all happy will stop all such things, then I get distracted in the forums and another day goes by

so, no guarantees on response, but the coins are safe just the servers are low on RAM and thrashing

Maybe you could use some of those ICO millions to hire a helper for the MGW  ;D
you make it sound so easy

I have offered to help.

I have offer ideas of setting up the servers on some cloud hosting services so you aren't using them to do development.

Both help and ideas have been responded to with disdain or just outright ignored. I'm not sure what else I can do.

I just made a BTC deposit, I knew you said BTCD was down, but I hope the BTC mgw is running.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 11, 2014, 04:37:43 am
TX ID: 9185894117011101016
BTC Withdrawal address: 1Pu7ggB3Mj8aNNYzWMQmDJM62d9YfCQHEw
Amount: 1.3998 BTC

5 Hours ago - not showing in my wallet or blockchain.info
MGW is on dgex response times
ah ok....
i dont mean to be rude, but I really need to push forward on debugging Teleport/SuperNET and to get MGW all happy will stop all such things, then I get distracted in the forums and another day goes by

so, no guarantees on response, but the coins are safe just the servers are low on RAM and thrashing

Maybe you could use some of those ICO millions to hire a helper for the MGW  ;D
you make it sound so easy

I have offered to help.

I have offer ideas of setting up the servers on some cloud hosting services so you aren't using them to do development.

Both help and ideas have been responded to with disdain or just outright ignored. I'm not sure what else I can do.

I just made a BTC deposit, I knew you said BTCD was down, but I hope the BTC mgw is running.
are you saying the uMGW peoples are disdaining you?
I am not the one to run the production servers, so if I didnt respond about the production servers, that is the reason
Title: Re: Multigateway User Support Thread
Post by: pille on September 11, 2014, 09:00:39 am
mgwBTC withdrawal

TX ID: 10825792722111974188
BTC Withdrawal address: 1JF7w5pdxLZvnCunRgyoLrx2DTCr71FMgp
Amount: 0.5009893 BTC

15 hours ago, not in blockchain, please have a look.
Title: Re: Multigateway User Support Thread
Post by: valarmg on September 11, 2014, 11:10:46 am

I have offered to help.

I have offer ideas of setting up the servers on some cloud hosting services so you aren't using them to do development.

Both help and ideas have been responded to with disdain or just outright ignored. I'm not sure what else I can do.

I just made a BTC deposit, I knew you said BTCD was down, but I hope the BTC mgw is running.

Check out this forum: https://nxtforum.org/umgwc/

There has been significant work done on getting coins set up on production servers, but undoubtedly more help is needed. PM VanBreuk or get involved via the threads.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on September 11, 2014, 03:14:40 pm
What valarmg said.

I have offered to help.

I have offer ideas of setting up the servers on some cloud hosting services so you aren't using them to do development.

Both help and ideas have been responded to with disdain or just outright ignored. I'm not sure what else I can do.

Interest and offers to help are really appreciated. Your name has been brought up as interested in joining uMGW operator team, but please don't call dismissing an option for security concerns "disdain". The responsible for security in the MGW production servers doesn't want to use the type alternative you suggested, and a good deal of work has been already put in the current production server setup, reportedly in very advanced stage.

You can report here (https://nxtforum.org/index.php?topic=3865.msg99902#msg99902) if you want to join as uMGW operator, your name appears next in the list now.
Title: Re: Multigateway User Support Thread
Post by: Dunster on September 11, 2014, 04:03:37 pm
Where can I look at the MGW server code? Thx.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on September 11, 2014, 04:19:29 pm
Where can I look at the MGW server code? Thx.

https://github.com/jl777/NXTservices

If you wanted to compile the uMGW server source, there's another .git required by operators at this moment. You'd need to ask James for access to the repo.
Title: Re: Multigateway User Support Thread
Post by: pille on September 11, 2014, 04:25:35 pm
mgwBTC withdrawal

TX ID: 10825792722111974188
BTC Withdrawal address: 1JF7w5pdxLZvnCunRgyoLrx2DTCr71FMgp
Amount: 0.5009893 BTC

15 hours ago, not in blockchain, please have a look.

got it. 1 day later, is this normal?
Title: Re: Multigateway User Support Thread
Post by: valarmg on September 11, 2014, 04:34:10 pm
mgwBTC withdrawal

TX ID: 10825792722111974188
BTC Withdrawal address: 1JF7w5pdxLZvnCunRgyoLrx2DTCr71FMgp
Amount: 0.5009893 BTC

15 hours ago, not in blockchain, please have a look.

got it. 1 day later, is this normal?

MGW users will experience delays until production servers are rolled out. Once that happens withdrawals and deposits should start operating more normally.
Title: Re: Multigateway User Support Thread
Post by: Nurbal on September 11, 2014, 05:39:31 pm
Hi!

mgwBTC withdrawal
transaction ID: 102512179806967222
BTC target address: 1BaPG31mHffiZrnm8UUsBX9V98VcsV87aB
amount: 0,224 BTC

4 days ago, still not showing on my wallet...

No emergency, posted here to keep a trace of it.

Thanks in advance !
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 11, 2014, 11:26:53 pm
Hi!

mgwBTC withdrawal
transaction ID: 102512179806967222
BTC target address: 1BaPG31mHffiZrnm8UUsBX9V98VcsV87aB
amount: 0,224 BTC

4 days ago, still not showing on my wallet...

No emergency, posted here to keep a trace of it.

Thanks in advance !
you used old GUI
plz update to new GUI and I will do a manual transfer
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 04:07:23 am
Is the latest client broken?

When I browse to the multigateway the progress bar just sits there slightly filled saying searching deposit address but nothing ever happens. Coin details is blank... the field on the withdraw side seem half loaded... no multigateway fee is filled out. Is this on my end? I've tried rebooting my PC.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 12, 2014, 07:18:01 am
mgwBTCD is offline for the weekend
mgwBTC is hopefully doing fine, I see some limbo tx due to people still running the old GUI, but other than these I think all mgwBTC is caught up
Title: Re: Multigateway User Support Thread
Post by: Nurbal on September 12, 2014, 11:20:27 am
Hi!

mgwBTC withdrawal
transaction ID: 102512179806967222
BTC target address: 1BaPG31mHffiZrnm8UUsBX9V98VcsV87aB
amount: 0,224 BTC

4 days ago, still not showing on my wallet...

No emergency, posted here to keep a trace of it.

Thanks in advance !
you used old GUI
plz update to new GUI and I will do a manual transfer

My mistake.
Everything up to date now (NRS 1.2.8 and Nxt  Services 1.4.6)

Thanks!
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 03:01:01 pm
Deleted
Title: Re: Multigateway User Support Thread
Post by: TruthTaco on September 12, 2014, 04:42:14 pm
I'm using 1.2.8 and 1.4.6. Installed 1.4.6 for the first time yesterday, but I haven't had any luck generating an address for BTC deposit. Tried several times and made sure I waited 20+ minutes. Looking for some tips as to what I may be doing wrong. Thanks.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 05:21:32 pm
Is there anyway to generate a new deposit address if you already have one?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on September 12, 2014, 05:57:43 pm
I'm using 1.2.8 and 1.4.6. Installed 1.4.6 for the first time yesterday, but I haven't had any luck generating an address for BTC deposit. Tried several times and made sure I waited 20+ minutes. Looking for some tips as to what I may be doing wrong. Thanks.

I've just tried and generated a BTC deposit address successfully. It took 16 blocks for me to have it displayed in the MGW page (which is normally a little longer than 20 minutes), you should receive a message from NXT-JXRD-GKMR-WD9Y-83CK7 and within a block or two the deposit address search will run again and display the received address.

Have you tried to reload Nxt completely? Maybe you had network issues. What's your account?

Is there anyway to generate a new deposit address if you already have one?

Not from the GUI as is now. I'm not sure if the servers potentially support multiple deposit addresses for a single Nxt account. Why not create another Nxt account if you want a separate MGW deposit address?

Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 07:07:45 pm
How long should withdrawal take? I made a withdrawal over 3 hours ago and still have no received.

NXT-FGCK-QBW6-8XQH-5KE5S
Title: Re: Multigateway User Support Thread
Post by: prometheus on September 12, 2014, 07:56:26 pm
How long should withdrawal take? I made a withdrawal over 3 hours ago and still have no received.

NXT-FGCK-QBW6-8XQH-5KE5S

what coin?
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 12, 2014, 07:59:58 pm
I'm using 1.2.8 and 1.4.6. Installed 1.4.6 for the first time yesterday, but I haven't had any luck generating an address for BTC deposit. Tried several times and made sure I waited 20+ minutes. Looking for some tips as to what I may be doing wrong. Thanks.

What is your NXT address? Do you have any messages showing in your wallet?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 08:16:05 pm
How long should withdrawal take? I made a withdrawal over 3 hours ago and still have no received.

NXT-FGCK-QBW6-8XQH-5KE5S

what coin?

Btc
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 10:31:36 pm
Still has not been received:(
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 12, 2014, 10:59:13 pm
Still has not been received:(
without txid I cannot investigate
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 12, 2014, 11:01:06 pm
Hi!

mgwBTC withdrawal
transaction ID: 102512179806967222
BTC target address: 1BaPG31mHffiZrnm8UUsBX9V98VcsV87aB
amount: 0,224 BTC

4 days ago, still not showing on my wallet...

No emergency, posted here to keep a trace of it.

Thanks in advance !
you used old GUI
plz update to new GUI and I will do a manual transfer

My mistake.
Everything up to date now (NRS 1.2.8 and Nxt  Services 1.4.6)

Thanks!
sent 4a81ac8fad42cfa4273b5c5a0c21975057270e217cab27de73435c0dfcfbde3e
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 12, 2014, 11:26:08 pm
Still has not been received:(
without txid I cannot investigate

http://nxtreporting.com/?a=17555569384552357281
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 12, 2014, 11:50:20 pm
Still has not been received:(
without txid I cannot investigate

http://nxtreporting.com/?a=17555569384552357281
how did you make this withdraw request?
there is no message attachment, so it is in limbo and there is no way for MGW to know where to send it

James
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 13, 2014, 12:15:22 am
I made it through the latest 1.2.8 client. I didn't do anything out of the ordinary.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 13, 2014, 12:34:38 am
I made it through the latest 1.2.8 client. I didn't do anything out of the ordinary.
how did you do the withdraw without the MGW GUI?
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 13, 2014, 12:46:23 am
I used the full client from the multigateway site.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 13, 2014, 12:48:35 am
I used the full client from the multigateway site.
then this is a bug in the GUI?
it is supposed to add a withdraw address in a message

can somebody help troubleshoot this? I am debugging Teleport

what BTC address do you want the withdraw to go to?
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 13, 2014, 12:58:00 am
I used the full client from the multigateway site.

How did you install it? Did you use the installer or the manual install. What OS? I have no mgwBTC to test a withdraw with or I would give it a go with a small amount.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 13, 2014, 01:37:34 am
I upgraded from 1.2.6 right before. I used the windows installer. Last night, after I installed it I had problems. The ui was acting off and it couldn't find the deposit address (see my post above). Then this morning I tried to withdraw a small amount of my deposit and this happened. I want to withdraw a bit more but I'm scared... if you would like me to test anything let me know.
Title: Re: Multigateway User Support Thread
Post by: TruthTaco on September 13, 2014, 01:52:14 am
My problem has been resolved(not generating btc deposit address). Restarting nxt seemed to fix it (despite restarting in the past not fixing it). Thanks for the help, I'm happy now.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 13, 2014, 02:02:57 am
I used the full client from the multigateway site.
then this is a bug in the GUI?
it is supposed to add a withdraw address in a message

can somebody help troubleshoot this? I am debugging Teleport

what BTC address do you want the withdraw to go to?

3NgRXKyNnHzSsbzgr1c4ny81taM6weUFPW.

I wish to withdraw more as well. Not sure how to proceed.
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 13, 2014, 02:36:45 am
I upgraded from 1.2.6 right before. I used the windows installer. Last night, after I installed it I had problems. The ui was acting off and it couldn't find the deposit address (see my post above). Then this morning I tried to withdraw a small amount of my deposit and this happened. I want to withdraw a bit more but I'm scared... if you would like me to test anything let me know.

Hmm... well, I can't test without any mgwBTC. I'm sure it is safe, james will send to you when he gets a change. IF you want me to try you can transfer some mgwBTC to me... this could tell us if it is a UI issue or just something on your machine. I use the manual install though... but you should end up with the same file both ways.

I'm still surprised the MGW UI doesn't have a version displayed on it. I thought two versions ago they said they would add that.

BTW: I'm not official support or anything, just another user, with a pretty decent understanding of the moving parts, trying to be helpful.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 13, 2014, 03:26:07 am
I just tried to transfer out 0.001 to the same address I listed above: http://nxtreporting.com/?a=16014554336576921571. Let's see what happens.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 13, 2014, 03:29:56 am
I just tried to transfer out 0.001 to the same address I listed above: http://nxtreporting.com/?a=16014554336576921571. Let's see what happens.
this one has a message with withdraw addr so it has good chance to work
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 13, 2014, 03:31:54 am
This was done on the exact same machine with the exact same release.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 13, 2014, 04:02:32 am
This was done on the exact same machine with the exact same release.
I blame valarmg, his satoshi gremlins are eating message attachments now :)

let me know when this one gets there and the amount, dest, txid for the one in limbo just so I am not making a mistake
Title: Re: Multigateway User Support Thread
Post by: gitbknowsall on September 14, 2014, 03:01:17 am
huge screw up on a recent transaction from my account. the address does not exist, because its a paste of text from btcd website :X Can anyone help me ?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on September 14, 2014, 03:02:37 am
If the address is not valid, the system will NOT send anything. So post your NXT account ID and a valid BTCD transaction in THIS thread. They will solve it fast!
Title: Re: Multigateway User Support Thread
Post by: gitbknowsall on September 14, 2014, 03:15:53 am
If the address is not valid, the system will NOT send anything. So post your NXT account ID and a valid BTCD transaction in THIS thread. They will solve it fast!

hey the thing is its a bitcoin transfer was supposed to be to this address, 12MmaLZSFdsmXm6kmvTaNC3mASQaPBNatt.

account: NXT-AZN8-DULQ-3W7S-3CA5S

Full Hash:   3054b3ea599d9d23a7c3ea96323d5654bd849b87cebaa21e456acc26bbc0195c
Confirmations:   20
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on September 14, 2014, 03:23:20 am
If the address is not valid, the system will NOT send anything. So post your NXT account ID and a valid BTCD transaction in THIS thread. They will solve it fast!

hey the thing is its a bitcoin transfer was supposed to be to this address, 12MmaLZSFdsmXm6kmvTaNC3mASQaPBNatt.


Full Hash:   3054b3ea599d9d23a7c3ea96323d5654bd849b87cebaa21e456acc26bbc0195c
Confirmations:   20

you still need to post the NXT account you sent the request from!
Title: Re: Multigateway User Support Thread
Post by: gitbknowsall on September 14, 2014, 03:25:32 am
NXT-AZN8-DULQ-3W7S-3CA5S
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 14, 2014, 06:45:49 am
NXT-AZN8-DULQ-3W7S-3CA5S
solved
Title: Re: Multigateway User Support Thread
Post by: shellshock on September 14, 2014, 08:06:00 am
Hi,

I did a mgwBTC withdrawal 3 days ago and haven't received , after reading this thread i think its because i hadn't updated to the new GUI

TXID: 9746090423566189078
BTC address: 1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL
Amount: 0.025 BTC
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on September 14, 2014, 11:46:02 pm
Hi,

I did a mgwBTC withdrawal 3 days ago and haven't received , after reading this thread i think its because i hadn't updated to the new GUI

TXID: 9746090423566189078
BTC address: 1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL
Amount: 0.025 BTC

As before, you need to post the NXT account you initiated the withdrawal from.
Title: Re: Multigateway User Support Thread
Post by: shellshock on September 15, 2014, 12:42:09 am
Hi,

I did a mgwBTC withdrawal 3 days ago and haven't received , after reading this thread i think its because i hadn't updated to the new GUI

TXID: 9746090423566189078
BTC address: 1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL
Amount: 0.025 BTC

Sorry NXT-CHQD-Y5SX-C6RV-HC8HS is the address

As before, you need to post the NXT account you initiated the withdrawal from.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 15, 2014, 01:19:13 am
Hi,

I did a mgwBTC withdrawal 3 days ago and haven't received , after reading this thread i think its because i hadn't updated to the new GUI

TXID: 9746090423566189078
BTC address: 1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL
Amount: 0.025 BTC

Sorry NXT-CHQD-Y5SX-C6RV-HC8HS is the address

As before, you need to post the NXT account you initiated the withdrawal from.
did you update the GUI?
Title: Re: Multigateway User Support Thread
Post by: shellshock on September 15, 2014, 08:04:39 am
Yeah i did this afternoon but still waiting for blockchain to rescan
Title: Re: Multigateway User Support Thread
Post by: Dervish on September 15, 2014, 08:08:26 am
mgwBTCD is offline for the weekend
mgwBTC is hopefully doing fine, I see some limbo tx due to people still running the old GUI, but other than these I think all mgwBTC is caught up
When will it (btcd) come back?
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 15, 2014, 03:44:22 pm
I wonder if there is consideration to move to encrypted messages for withdrawals?

I was hoping for this so that when I request a withdrawal to a BTC or BTCD or Via or whatever addresses, that isn't publicly visible in the blockchain. This would allow me (people) to move there NXT to a new account without having to wait for or use teleport.

Title: Re: Multigateway User Support Thread
Post by: jl777 on September 15, 2014, 05:55:33 pm
I wonder if there is consideration to move to encrypted messages for withdrawals?

I was hoping for this so that when I request a withdrawal to a BTC or BTCD or Via or whatever addresses, that isn't publicly visible in the blockchain. This would allow me (people) to move there NXT to a new account without having to wait for or use teleport.
MGW needs to be transparent
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 15, 2014, 05:56:08 pm
mgwBTCD is offline for the weekend
mgwBTC is hopefully doing fine, I see some limbo tx due to people still running the old GUI, but other than these I think all mgwBTC is caught up
When will it (btcd) come back?
in an hour or so, I will make sure you deposit goes through
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 15, 2014, 05:59:47 pm
Hi,

I did a mgwBTC withdrawal 3 days ago and haven't received , after reading this thread i think its because i hadn't updated to the new GUI

TXID: 9746090423566189078
BTC address: 1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL
Amount: 0.025 BTC
sent 30e2bdcc7e4c0d3e628086817ba95c4d487f0e3b5cea6b326e6c57a5aee5b562
Title: Re: Multigateway User Support Thread
Post by: mystcoin on September 16, 2014, 06:18:19 am
Hi jl777,

I sent a deposit about 13 hours ago, but it hasn't reached my mgwBTC account. I have used the deposit address successfully many times.

Status: 87 confirmations
From: 1EKPUrNSrczXJDvTB96YPYYABZ3cAkcDip
To: 3Hwexy4FUiSjSX65AydZhVD3xAtmCpGXoJ
Debit: -0.35000000 BTC
Transaction ID: 2c9e1513c7071dd231acc4f4af41e004c480b5443d4b4a4cd8580fa7169f573e

Thanks
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 16, 2014, 06:37:32 am
Hi jl777,

I sent a deposit about 13 hours ago, but it hasn't reached my mgwBTC account. I have used the deposit address successfully many times.

Status: 87 confirmations
From: 1EKPUrNSrczXJDvTB96YPYYABZ3cAkcDip
To: 3Hwexy4FUiSjSX65AydZhVD3xAtmCpGXoJ
Debit: -0.35000000 BTC
Transaction ID: 2c9e1513c7071dd231acc4f4af41e004c480b5443d4b4a4cd8580fa7169f573e

Thanks
The NXT daemon on one of the servers got stuck. I made 100+ test builds of SuperNET today so I was not able to monitor the status of all three MGW servers.
I just restarted the NXT and it is catching up on the blockchain, so I think in about an hour everything should catch up

James
Title: Re: Multigateway User Support Thread
Post by: mystcoin on September 16, 2014, 06:53:02 am
The NXT daemon on one of the servers got stuck. I made 100+ test builds of SuperNET today so I was not able to monitor the status of all three MGW servers.
I just restarted the NXT and it is catching up on the blockchain, so I think in about an hour everything should catch up

James

Thank you James!
Title: Re: Multigateway User Support Thread
Post by: KarlKarlsson on September 16, 2014, 07:35:01 pm
mgwBTCD still down? When will it be back up?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 16, 2014, 09:13:12 pm
mgwBTCD still down? When will it be back up?
The deposits should work. Withdraws are possible to be delayed
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 17, 2014, 04:00:50 am
I think BTC and BTCD MGW servers are caught up and doing fine. if any tx is not completed, then make sure you used the latest GUI, etc.

post the txid otherwise I cant look into it

James

P.S. still no guarantees about response time, but I got the new BTCD much more stable so any downtime should be minimal, but no promises so plz wait for a few hours before panicking
Title: Re: Multigateway User Support Thread
Post by: j0kercito on September 17, 2014, 06:51:24 pm
Hi there.

It seems I have a problem with MGW.

I created a mgwBTC deposit address: 3HvkWi9tsJq5XmWgv3WUXi7WNKo2BEyFGh from my NXT ID NXT-DBSU-KJ8N-BE67-FXX98

Then I sent 0.1BTC there from my bitcoin client (Tx ID: ec6805185600c61c793c4096c66d9a154fc9848a723051217ba8324a37e9b727)

After six confimations I received an Arbitrage Message from NXT-8E6V-YBWH-5VMR-26ESD with some JSON info inside:

{"coinid":1,"vout":0,"timestamp":25683461,"coinaddr":"3HvkWi9tsJq5XmWgv3WUXi7WNKo2BEyFGh","coin":"BTC","cointxid":"ec6805185600c61c793c4096c66d9a154fc9848a723051217ba8324a37e9b727","NXTaddr":"15213086475496564506","assetoshis":"10000000","value":"10000000"}

It seems everything is ok, but client still says I have 0 mgwBTC in MGW Asset Balance.

Can you please help me with that? I was just testing MGW before sending a bigger amount of BTCs.

Regards.

BTW: I'm using latest client and services version.
Title: Re: Multigateway User Support Thread
Post by: j0kercito on September 18, 2014, 08:56:44 am
Problem solved.

Now the 0.1 mgwBTC is available for me.

It just took around 5 hours to complete since I sent the BTCs

Thanks!
Title: Re: Multigateway User Support Thread
Post by: _mr_e on September 20, 2014, 08:59:51 am
Still waiting on deposit, been quite a while now:

https://blockchain.info/tx/0744e30dece69aaca156ef9a8238154007c1a7dc79ccee6d2a894bc3c032d4ca

thanks.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 20, 2014, 09:04:29 am
Still waiting on deposit, been quite a while now:

https://blockchain.info/tx/0744e30dece69aaca156ef9a8238154007c1a7dc79ccee6d2a894bc3c032d4ca

thanks.
txid 1191546901749585847
39 blocks ago
Title: Re: Multigateway User Support Thread
Post by: Pakis on September 20, 2014, 04:44:02 pm
.
Title: Re: Multigateway User Support Thread
Post by: mezzovide on September 22, 2014, 05:11:57 pm
https://blockchain.info/tx/6d97b44330d1fb92a592b3eecf22bc201ac25ea9c86dae9afbef25580e671f41

still waiting, server stuck again?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 22, 2014, 07:56:22 pm
https://blockchain.info/tx/6d97b44330d1fb92a592b3eecf22bc201ac25ea9c86dae9afbef25580e671f41

still waiting, server stuck again?
one of the servers is not responding
I will submit a ticket
Title: Re: Multigateway User Support Thread
Post by: mezzovide on September 23, 2014, 02:52:16 am
https://blockchain.info/tx/6d97b44330d1fb92a592b3eecf22bc201ac25ea9c86dae9afbef25580e671f41

still waiting, server stuck again?
one of the servers is not responding
I will submit a ticket

Hmm, been a while. is it done, im still not received my mgwbtc.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 23, 2014, 03:04:17 am
https://blockchain.info/tx/6d97b44330d1fb92a592b3eecf22bc201ac25ea9c86dae9afbef25580e671f41

still waiting, server stuck again?
one of the servers is not responding
I will submit a ticket

Hmm, been a while. is it done, im still not received my mgwbtc.
server is back up
ive been debugging about 50 new builds though so each time it stops the MGW
I will stop my debugging for a while
Title: Re: Multigateway User Support Thread
Post by: mezzovide on September 23, 2014, 03:38:42 am
its okay, thats why its still in beta right. thanks appreciate ur hard work jl777!  ;)

Title: Re: Multigateway User Support Thread
Post by: jl777 on September 23, 2014, 03:46:26 am
its okay, thats why its still in beta right. thanks appreciate ur hard work jl777!  ;)
the server rebooted for some reason and took me a while to get everything started again.
so it is just that MGW is still on dev servers, my BTCD work is slowing down the BTC MGW. still has 5000 blocks to catch up

I know you made a big deposit, so I will make sure it gets processed before I am done for today
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 23, 2014, 03:58:08 am
Is the BTCD gateway up? Or will it be a while before that is running again?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 23, 2014, 04:05:21 am
Is the BTCD gateway up? Or will it be a while before that is running again?
the server is thrashing so it will be some hours
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 23, 2014, 04:06:58 am
Is the BTCD gateway up? Or will it be a while before that is running again?
the server is thrashing so it will be some hours

No worries, as long as it's hours rather than weeks. I figured it was time to move to a wallet so I could stake them.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 23, 2014, 04:08:46 am
Is the BTCD gateway up? Or will it be a while before that is running again?
the server is thrashing so it will be some hours

No worries, as long as it's hours rather than weeks. I figured it was time to move to a wallet so I could stake them.
when I am debugging I do many many builds, 50 to 100 per day, so it doesnt give the server any chance to catch up
I ended up needing to revert as some change I did messed things up, so no new builds for a bit :)
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on September 23, 2014, 05:26:45 am
A
Title: Re: Multigateway User Support Thread
Post by: valarmg on September 23, 2014, 07:55:06 am
Has anyone else found that using the plugin version of MGW with the new Nxt UI version 1.3.1 from the nxt.org client download page breaks the interface. If I use it, when I try to login to the client it just stays on the main login page.

You shouldn't update to new versions when using MGW except from the multigateway.org website.

Title: Re: Multigateway User Support Thread
Post by: jl777 on September 23, 2014, 08:19:59 am
https://blockchain.info/tx/6d97b44330d1fb92a592b3eecf22bc201ac25ea9c86dae9afbef25580e671f41

still waiting, server stuck again?
caught up: txid 16910466842965190051
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on September 23, 2014, 06:44:07 pm
A
Title: Re: Multigateway User Support Thread
Post by: Gambiman on September 24, 2014, 07:09:02 pm
Hi,
I deposited some BTC in the mgwBTC adress, and after 7 confirmation still nothing in the asset balance. Should I wait more?

https://blockchain.info/address/37BfznzGxrDoGXcDyjRQc2QJ4XEgRnMat4

Edit : Got it ;)
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 24, 2014, 07:17:56 pm
Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 24, 2014, 08:15:31 pm
Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 25, 2014, 10:24:15 pm
Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
How is debuging going?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 25, 2014, 10:27:28 pm
Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
How is debuging going?
I asked BTCDdev to investigate, he was able to duplicate and I hope he can narrow down the problem

If this is super urgent, I can manually xfer you the funds,but it might accidentally get sent again when we fix the bug
i know I can trust you so, what is your address and amount, I will manually send

Title: Re: Multigateway User Support Thread
Post by: jl777 on September 25, 2014, 11:01:55 pm
MGW is offline until I get the shellshocked patch working
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 26, 2014, 12:16:18 am
MGW is offline until I get the shellshocked patch working
thanks to pf, got the patch working
MGW servers restarting
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on September 26, 2014, 12:46:26 am
MGW is offline until I get the shellshocked patch working

Shellshocked patch?  Is this for the BASH exploit?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 26, 2014, 12:53:03 am
MGW is offline until I get the shellshocked patch working

Shellshocked patch?  Is this for the BASH exploit?
yes
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on September 26, 2014, 12:54:33 am
MGW is offline until I get the shellshocked patch working

Shellshocked patch?  Is this for the BASH exploit?
yes

My node has been updated.  Sent what needs to be done to other members of Team Starbuck.
Title: Re: Multigateway User Support Thread
Post by: tylergillies on September 26, 2014, 08:09:02 am
I sent http://www.mynxt.info/blockexplorer/details.php?action=tx&tx=12806142915980918267 two hours ago and no btc on other end yet, is this normal?
Title: Re: Multigateway User Support Thread
Post by: frohlocke on September 26, 2014, 08:25:14 am
Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
How is debuging going?
I asked BTCDdev to investigate, he was able to duplicate and I hope he can narrow down the problem

If this is super urgent, I can manually xfer you the funds,but it might accidentally get sent again when we fix the bug
i know I can trust you so, what is your address and amount, I will manually send
no problem will wait.
EDIT: Funds received THX.
Title: Re: Multigateway User Support Thread
Post by: skywave on September 26, 2014, 11:51:16 am
Not sure if it will eventually arrive into my mgwBTC balance?
I sent 0.003BTC yday to the generated address in the Multigateway (MGW) mostly in order to test it out, but they remain to be seen in the balance.
95 confirmations in my BTC wallet so they are out there somewhere :)
Is there still some bugs with the server/patch update or what have we?

edit just now: haha sure thing - when I shipped this reply off - I checked the balance - and ofc the funds just arrived :)
Title: Re: Multigateway User Support Thread
Post by: spaw on September 26, 2014, 03:19:41 pm
Just popping in to say well done to everyone involved with MGW! I'd stayed away for fear of the tech being to complicated to work with but I broke down and installed the most recent NXT services plugin and was blown away by the eases of use! You guys have done a fantastic job making some serious tech incredibly user friendly!

Cheers,
spaw
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on September 26, 2014, 03:46:27 pm
Just popping in to say well done to everyone involved with MGW! I'd stayed away for fear of the tech being to complicated to work with but I broke down and installed the most recent NXT services plugin and was blown away by the eases of use! You guys have done a fantastic job making some serious tech incredibly user friendly!

Cheers,
spaw

Thank you for your kind words!
Title: Re: Multigateway User Support Thread
Post by: mystcoin on September 26, 2014, 05:35:47 pm
Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days, 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 26, 2014, 06:17:08 pm
Two of my mgwBTC withdrawals are now delayed by 5 and 4 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.
been testing teleport, this slows down MGW processing
Title: Re: Multigateway User Support Thread
Post by: tylergillies on September 26, 2014, 08:57:48 pm
Two of my mgwBTC withdrawals are now delayed by 5 and 4 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.
been testing teleport, this slows down MGW processing

Is the teleport just covering BTCD or all the assets in MGW?
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 26, 2014, 08:59:19 pm
Two of my mgwBTC withdrawals are now delayed by 5 and 4 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.
been testing teleport, this slows down MGW processing

Is the teleport just covering BTCD or all the assets in MGW?
at first BTCD, then BTC, then NXT and then NXT assets
not sure of schedule
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 26, 2014, 09:32:06 pm
Withdraw BTCD TX Transaction 9192826193305084821 seems to be sucked.
everything looks good, but it is getting the dreaded error -22
dont worry, the funds are safe, just need to debug some strange rejection of a signed raw tx
How is debuging going?
I asked BTCDdev to investigate, he was able to duplicate and I hope he can narrow down the problem

If this is super urgent, I can manually xfer you the funds,but it might accidentally get sent again when we fix the bug
i know I can trust you so, what is your address and amount, I will manually send
no problem will wait.
sorry for the long wait, your withdraw should have gone out
I kept it in suspended animation as it looked like it was an actual MGW bug
turns out with all my 100+ test builds, the cache exclude list got a block it shouldnt have and the block with a relevant spending was missed and MGW tried to double spend

fixed by resetting the cache and not doing any testbuilds for a while

James
Title: Re: Multigateway User Support Thread
Post by: mystcoin on September 27, 2014, 04:08:15 am
Two of my mgwBTC withdrawals are now delayed 208 hours (8 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

BTC still hasn't arrived.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 27, 2014, 05:49:35 am
Two of my mgwBTC withdrawals are now delayed by 17 and 16 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

BTC still hasn't arrived.
it will be a while, one of the servers needs to redownload the BTC blockchain
Title: Re: Multigateway User Support Thread
Post by: kyma on September 28, 2014, 01:19:08 am
some coin I successfully deposited a while back is not currently displaying in the NXT client mgwBTCD.

I recently upgraded my mac client (wesley's) and had to reinstall the nxt-services-plugin1.4.7 (since it currently doesn't come standard).

Now I am looking at the BTCD portion of the client and seeing a balance of zero.

txid: 677e52e99cd32a678bfbeb5fb6febb44bd7c8bc2749f168a97a2793e334de87a
btcd recipient address: bUpDGMBSkEkaXmS3Va4x8XEKRSwHo1zANz

block explorer shows the funds are there but my client is all zeros. Prior to upgrading I have verified that the funds were displaying. Is it because it is such a small amount? the client says it must be greater than 0.05 and the amount sent was 0.1.

Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 01:25:21 am
some coin I successfully deposited a while back is not currently displaying in the NXT client mgwBTCD.

I recently upgraded my mac client (wesley's) and had to reinstall the nxt-services-plugin1.4.7 (since it currently doesn't come standard).

Now I am looking at the BTCD portion of the client and seeing a balance of zero.

txid: 677e52e99cd32a678bfbeb5fb6febb44bd7c8bc2749f168a97a2793e334de87a
btcd recipient address: bUpDGMBSkEkaXmS3Va4x8XEKRSwHo1zANz

block explorer shows the funds are there but my client is all zeros. Prior to upgrading I have verified that the funds were displaying. Is it because it is such a small amount? the client says it must be greater than 0.05 and the amount sent was 0.1.
this is weekend, so I am doing server maintenance
it is taking a long time, but it will eventually get there
Title: Re: Multigateway User Support Thread
Post by: kyma on September 28, 2014, 04:39:54 am
thanks! inspiring work! wonderful innovations here! so exciting watching everything unfold.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 05:24:04 am
Well, today is totally lost. Between dealing with investor support issues I have to spend hours fiddling with MGW server.

I have way too much coding to do to be stuck doing MGW server maintenance!

So far the issues have not been related to MGW itself, server out of RAM, new versions, shellshock, test versions crashing and messing up the cache, etc.

As of next weekend, I will formally stop running MGW servers. Until the production servers are running, there wont be any MGW servers.

I suggest to withdraw all the MGW assets ASAP. if they get stuck after I shutdown the MGW on my dev servers, it could take a while for me to figure out how to properly to manual withdraws. I need to code for 14 to 20 hours at a stretch and I cannot be monitoring people's deposit/withdraws that are not appearing after 17 blocks. So if you do not withdraw before the weekend, the funds will be safe but inaccessible for some weeks.

James
Title: Re: Multigateway User Support Thread
Post by: mystcoin on September 28, 2014, 06:16:18 am
Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

James, my BTC still hasn't arrived. I'm reluctant to withdraw my remaining balance until I know withdrawal works.

Edit: OK, I see your note below. I will update when I receive my BTC so others will know that withdrawal is working again.

Edit: After 144 hours (6 days), still no BTC in my wallet.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 06:16:32 am
I also dont have time to figure out how to transition from my dev MGW servers to production as this requires messing with multisig tx and that is always a pain. So the migration path is for everybody to withdraw or be willing to be patient and not complain while the production servers come online.

Then everybody needs to make new deposit addresses as any deposits to the old address will come to my servers and while I dont mind the donations, it is really a pain to deal with.

When everybody is having the new deposit addresses, then I will do a transfer of the unspent deposits to the production MGW deposit address to a special acct and then this completes the transition.

I have to conserve my time for coding and not fiddling with servers or doing MGW customer support or figuring out some automated migration path.

So, if you need access to your funds and dont want to wait the unknown amount of time before the production servers come online, withdraw within 5 days from now.

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 06:18:41 am
Two of my mgwBTC withdrawals are now delayed by 41 and 40 hours, respectively. Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

James, my BTC still hasn't arrived.
the servers are still rebuilding the cache. I had to stop my SuperNET testing so the MGW can run as they are thrashing and it takes a full day to rebuild when it is low on RAM.

Now that I am not doing any SuperNET, it will go much faster and I wont do any more coding or SuperNET or Teleport work until the MGW is running tonight.

This is not your fault, it is just not practical for me to keep running the MGW on the servers I am trying to develop SuperNET on. Cant to both.

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 11:00:59 am
2 of the 3 servers are caught up, but the third one is sputtering. Ive been up 30+ hrs and I just cant stay up longer to make sure the third server catches up properly.

Hopefully in some hours it will be working, but it is still far from done
Title: Re: Multigateway User Support Thread
Post by: Pilot on September 28, 2014, 08:05:43 pm
Well, today is totally lost. Between dealing with investor support issues I have to spend hours fiddling with MGW server.

I have way too much coding to do to be stuck doing MGW server maintenance!

So far the issues have not been related to MGW itself, server out of RAM, new versions, shellshock, test versions crashing and messing up the cache, etc.

As of next weekend, I will formally stop running MGW servers. Until the production servers are running, there wont be any MGW servers.

I suggest to withdraw all the MGW assets ASAP. if they get stuck after I shutdown the MGW on my dev servers, it could take a while for me to figure out how to properly to manual withdraws. I need to code for 14 to 20 hours at a stretch and I cannot be monitoring people's deposit/withdraws that are not appearing after 17 blocks. So if you do not withdraw before the weekend, the funds will be safe but inaccessible for some weeks.

James

I still don't understand why you don't get a few free or cheap VPS's to run the MGW servers on so they won't be affected by your developing.

But, whatevs.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 11:15:30 pm
Well, today is totally lost. Between dealing with investor support issues I have to spend hours fiddling with MGW server.

I have way too much coding to do to be stuck doing MGW server maintenance!

So far the issues have not been related to MGW itself, server out of RAM, new versions, shellshock, test versions crashing and messing up the cache, etc.

As of next weekend, I will formally stop running MGW servers. Until the production servers are running, there wont be any MGW servers.

I suggest to withdraw all the MGW assets ASAP. if they get stuck after I shutdown the MGW on my dev servers, it could take a while for me to figure out how to properly to manual withdraws. I need to code for 14 to 20 hours at a stretch and I cannot be monitoring people's deposit/withdraws that are not appearing after 17 blocks. So if you do not withdraw before the weekend, the funds will be safe but inaccessible for some weeks.

James

I still don't understand why you don't get a few free or cheap VPS's to run the MGW servers on so they won't be affected by your developing.

But, whatevs.
there are two different affectings of my developing
even if it is on different hardware, I have to do three separate patching of shellshock, I have to make sure the blockchains are synced, I have to respond to every PM for any tx that is not immediately completed
I have been doing this for months

Now I need to write some thousands of lines of code.

I have two speeds, the slow 100 lines per day when I am being interrupted all the time. this is ok if I am debugging and not much code is needed. Then there is the 1000 lines per day of coding to create large new functionality. To do this I need 12+ hours of uninterrupted concentration.

Having a VPS does not solve the big problem.
Having a production server team does

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 11:20:55 pm
Lost internet, back now.

my internet connection is very unreliable. often before I can get all three MGW servers properly setup, i lose connection and have to start over. what should take a few minutes can take half hour or more.

I know, I should get a better internet connection. I tried that and things went from a bad internet connection to horrible, I switched back to the bad internet connection.

when I am coding, the bad internet connection is annoying, but it is not such a big deal. when I have to fiddle with servers, it is quite a bit deal.

anyway, the third server finally rebuilt the cache (thanks to my trick of copying an ignorelist.BTC from another server), but the NXT core was stuck and not getting new blocks, so I had to shutdown the MGW, kickstart the NXT and restart the MGW.

now it is about 6000 BTC blocks from catching up and once it does it should sync with the other two and all the pending withdraws should complete.

James

P.S. Until you see the withdraws complete, it is not done, please do not PM me about tx status. this is still a weekend right? that is the time I count on to not have to worry about MGW so I can do the uninterrupted coding.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 28, 2014, 11:22:40 pm
Transition Plan: https://nxtforum.org/index.php?topic=5628.msg108921#msg108921
Title: Re: Multigateway User Support Thread
Post by: alex0909 on September 29, 2014, 03:28:47 pm
Hey James, i know you have a lot of work. But if someone could check my withdrawal, it has been not processed since the 26th.

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=10729876664729894841

If you can't process it, please send me the asset back !

Thanks.
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on September 29, 2014, 05:29:31 pm
Hey James, i know you have a lot of work. But if someone could check my withdrawal, it has been not processed since the 26th.

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=10729876664729894841

If you can't process it, please send me the asset back !

Thanks.

2 of the 3 servers are caught up, but the third one is sputtering. Ive been up 30+ hrs and I just cant stay up longer to make sure the third server catches up properly.

Hopefully in some hours it will be working, but it is still far from done

A lot of people have pending transactions.  Once the servers are synced, the transactions should go through.  It'll probably be pretty soon.
Title: Re: Multigateway User Support Thread
Post by: Pakis on September 29, 2014, 06:57:10 pm
This is also https://nxtblocks.info/#section/txid/4511100430257282839 pending.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 29, 2014, 07:11:45 pm
the server with the problems is caught up, but the third server hit a fork did a restart and is lagging
it is within 1000 blocks, so hopefully soon

However with all the withdraws pending, it exceeded the max allowed
so I had to make a new version that increased this max

which then overflowed a different buffer, so I had to do another iteration to fix that

then a scenario that is rare, but with the large number of pending tx becomes more likely appeared. The internal order of the tx was inconsistent between the servers. This created the same outputs but in a different order and so the servers didnt sync. I believe this happened due to a timing race condition between when a BTC block comes in vs. when a NXT block comes in, especially if a NXT block is a longer than a BTC block. And this has to happen so that on one server it goes in one order, but on another the different order. So, the same money result but different order in the transaction and the servers dont match

to fix this I just sort the outputs in descending order of amounts

I made a few other small changes, but one of them seems to cause a crash and restart so I reverted it.

Now 2 of 3 servers are running the version with a much bigger buffer, sorted outputs and what I hope are a few bug fixes and not new bugs.

If all goes well in a few hours, it should be caught up, but so far nothing has gone well so until I post that the MGW is caught up, it is not.

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 29, 2014, 09:43:16 pm
Good news and bad news.
All three servers caught up and so all the bad data in the cache has been fixed. However, they still dont sync as the inputs are coming in a different order.

I also realized that sorting the outputs by amount could lead to different order on different servers if there are different withdraws of the same amount and the sort also isnt deterministic. Since it is a one level sort, I am not sure how it will end up on the different servers.

To solve both issues I now sort both inputs and outputs based on strings made from the txid.vout or destaddr, since the txid.vout and destaddrs are unique there is no worries about different orders when the primary keys are the same

Since these are rather big changes, I am testing on the BTCD side of things and if all goes well (definitely not the recent trend), within a few hours I will have confirmation that the new input + output sorting is working.

However, along the way I might have introduced a bug in the sync networking code as the crc's for the batchwidthdraws are always 0 for the other servers.

Anyway, step by step progress. First get all three servers to generate sorted batch withdraws, then get the network sync fixed (if it is actually broken), then restart for BTC.

Unfortunately, with the times measured in hours for each iteration (the code that I tried to speed things up caused core dumps) I doubt the withdraws for some hours yet.

If there is any good news in any of this, it is that new cases of withdraw conditions created by the mass withdraws has actually found the first MGW bugs found in a long time and having them fixed now is definitely better than after it was in production.

James

tl:dr wait until I say MGW is all caught up, until then no withdraws will happen
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 29, 2014, 11:32:06 pm
mgwBTCD should be caught up now
let me know if any missing tx

James
Title: Re: Multigateway User Support Thread
Post by: tylergillies on September 30, 2014, 12:55:24 am
mgwBTCD should be caught up now
let me know if any missing tx

James

Does that mean mgwBTC is not caught up?
Title: Re: Multigateway User Support Thread
Post by: nextcafe on September 30, 2014, 01:05:32 am
When is Dogecoin going to be ready to generate deposit addresses?
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on September 30, 2014, 04:19:52 am
mgwBTCD should be caught up now
let me know if any missing tx

James

Does that mean mgwBTC is not caught up?

I believe mgwBTC withdrawals are still pending.
Title: Re: Multigateway User Support Thread
Post by: mystcoin on September 30, 2014, 05:38:28 am
Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

I still haven't received my BTC.
Title: Re: Multigateway User Support Thread
Post by: jl777 on September 30, 2014, 05:40:00 am
Two of my mgwBTC withdrawals are now delayed by 91 hours. Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

I still haven't received my BTC.
https://nxtforum.org/index.php?topic=4079.msg109457#msg109457

Title: Re: Multigateway User Support Thread
Post by: wakeuptimetodie on September 30, 2014, 09:05:57 am
how can i deposit doge to this wallet ?
 ??? ??? ???

(https://photos-2.dropbox.com/t/1/AACHDG9dADlT6CtuuQ8PjEMuOoq79llv-xNHQW8XRVFFxw/12/336145141/png/1024x768/3/1412074800/0/2/fucking_wallet.png/nYS4UBWjv9E78w3VVd3LcQiUAiJDG9PDltx16x3FDD0)
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on September 30, 2014, 04:24:42 pm
how can i deposit doge to this wallet ?
 ??? ??? ???

Doge isn't active yet.  I believe Team Starbuck is going to be responsible for DOGE when the production servers come online in a couple days.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on October 01, 2014, 12:27:19 am
how can i deposit doge to this wallet ?
 ??? ??? ???

Doge isn't active yet.  I believe Team Starbuck is going to be responsible for DOGE when the production servers come online in a couple days.

Doge is actually up and ready to rock right now. :)
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on October 01, 2014, 12:39:24 am
The download link for windows isn't up yet on the website.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on October 01, 2014, 12:46:06 am
The download link for windows isn't up yet on the website.

Ooooooh!  Yeah, I don't think the one-click installer has been updated yet.  Thanks for pointing that out!
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 01, 2014, 02:00:37 am
What's the ETA on the mgwBTC servers syncing and withdrawals getting processed?
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 01, 2014, 02:11:46 am
What's the ETA on the mgwBTC servers syncing and withdrawals getting processed?
I just had a test run and it almost worked, but wasnt quite right. also one person had made three withdraws to an expired address so I restarted and put his withdraws in limbo. This way it wont go into real limbo and I can manually get him BTC.

I sure am hoping this run will be the one that works. It just takes a long time each try, but I am hopeful that it will work this iteration or the next

James

tl:dr in some few hours I hope to see withdraws start going out
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 01, 2014, 02:41:47 am
What's the ETA on the mgwBTC servers syncing and withdrawals getting processed?
I just had a test run and it almost worked, but wasnt quite right. also one person had made three withdraws to an expired address so I restarted and put his withdraws in limbo. This way it wont go into real limbo and I can manually get him BTC.

I sure am hoping this run will be the one that works. It just takes a long time each try, but I am hopeful that it will work this iteration or the next

James

tl:dr in some few hours I hope to see withdraws start going out

Kool.  Thanks for the update.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 01, 2014, 08:19:51 am
Things are working with smaller number of tx, but something is overflowing when there are a lot of withdraws and of course there are a lot of withdraws.

I am running a new test that will run much faster so I can verify that it wont crash, then I will run the full dataset, which unfortunately takes very long now due to server thrashing and old slow non-SSD hard drives.

I hope that while I am offline it will catch up and process, but I only give it 50/50 chance, it has just been a never ending struggle. I had to redo a multi-hour test when I lost connection just at the critical time, etc.

Anyway, I am really sorry for all the delays. I am trying, but only so much I can do when the bottleneck is the server hardware and I am leery to upgrade the hardware just so the tests go faster.

James
Title: Re: Multigateway User Support Thread
Post by: Pilot on October 01, 2014, 03:23:32 pm
So, do you have your own caching/messaging system? Have you considered something like rabbitMQ?
Title: Re: Multigateway User Support Thread
Post by: Pilot on October 01, 2014, 03:25:19 pm
Anyway, I am really sorry for all the delays. I am trying, but only so much I can do when the bottleneck is the server hardware and I am leery to upgrade the hardware just so the tests go faster.

James

I would be happy to set up an VPS system on Azure for you if you want. I have monthly dev credits there that I'm not really using.
Title: Re: Multigateway User Support Thread
Post by: okaynow on October 01, 2014, 06:04:34 pm
i've had a couple of tx's stuck as well. BTCD has gone through, this one is still out there: https://nxtblocks.info/#section/txid/18149337157026962034

Not in any hurry myself, and seeing that this is work in progress, i can patiently wait it out.
Title: Re: Multigateway User Support Thread
Post by: abuelau on October 01, 2014, 07:29:59 pm
I've had a transaction stuck since yesterday.

http://www.mynxt.info/blockexplorer/details.php?action=tx&tx=7446170061506132826
Title: Re: Multigateway User Support Thread
Post by: th4o on October 01, 2014, 08:15:58 pm
seems my transaction is stuck, too :-\

https://blockchain.info/address/322VkzP76R2vLmMkPCnEWsLdoY7EEWchwW
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 01, 2014, 11:54:46 pm
I think I finally found the bug. It was due to an array that allocated for the number of inputs instead of outputs,  I used to have them the same size, but due to out of memory, I changed the max outputs and with all the inputs needed to fund all the outputs, well it overflowed the misallocated array

very stupid silly cut and paste bug :(

So, over next hours we should start seeing the withdraws, at least there is much more than 50/50 chance now.

The good news is that this created a real world test case that otherwise could have taken many months to happen in production and much better to have MGW offline now during the beta test period than months in the future.

Now there is a limit to 32 withdraws at a time, but usually there are much less, so this shouldnt be a real problem. It also solves the issue of overflowing the arrays for when there are too many tx.

James
Title: Re: Multigateway User Support Thread
Post by: satoshi on October 02, 2014, 02:24:51 am
stuck in line for withdrawal about 12 hours

https://nxtblocks.info/#section/txid/13882380870973955071
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 02, 2014, 03:59:12 am
I am starting to suspect hardware problems. Identical code on all three machines and 2 of the three are fine, but the third one segfaults when it was 95% done :(

I see a few deposits processed from the 2 that are caught up and they are both 100% in sync, so I will have to babysit the lagging server for another round.

James
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 02, 2014, 05:51:59 am
I am starting to suspect hardware problems. Identical code on all three machines and 2 of the three are fine, but the third one segfaults when it was 95% done :(

I see a few deposits processed from the 2 that are caught up and they are both 100% in sync, so I will have to babysit the lagging server for another round.

James

Sounds like bad ram.
Title: Re: Multigateway User Support Thread
Post by: th4o on October 02, 2014, 02:59:24 pm
I am starting to suspect hardware problems. Identical code on all three machines and 2 of the three are fine, but the third one segfaults when it was 95% done :(

I see a few deposits processed from the 2 that are caught up and they are both 100% in sync, so I will have to babysit the lagging server for another round.

James

my deposit got in. Thank You! :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 02, 2014, 06:24:25 pm
I am starting to suspect hardware problems. Identical code on all three machines and 2 of the three are fine, but the third one segfaults when it was 95% done :(

I see a few deposits processed from the 2 that are caught up and they are both 100% in sync, so I will have to babysit the lagging server for another round.

James

my deposit got in. Thank You! :)
at least 2/3'rds of MGW is working. I hope I got the third server happy, will find out soon
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on October 02, 2014, 07:22:11 pm
A
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 02, 2014, 07:37:15 pm
Still waiting on 2 rather large mgwbtc withdrawals made on 29th. Not urgent, just looking to hear that all funds are safe.
the funds are safe
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on October 02, 2014, 08:36:23 pm
A
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 02, 2014, 11:34:40 pm
one of the servers keeps crashing...
I am doing a test run with just BTCD to make sure the MGW software is still happy.
after that I will try a version that doesnt use the cache, to minimize use of the HDD

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 03, 2014, 12:23:54 am
BTCD worked just fine.
I will try BTC again

James
Title: Re: Multigateway User Support Thread
Post by: nextcafe on October 03, 2014, 03:54:18 am
Anyone looking to get Bitshares X on the mgw?
Title: Re: Multigateway User Support Thread
Post by: mystcoin on October 03, 2014, 04:57:26 am
For the benefit of anyone tracking the withdrawal problem, I was one of the first to report missing withdrawals on September 26, and still haven't received them. I will report when I do receive them.

Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

James, you've been reporting for a few days now that two of the three BTC servers are working. The problem is that the third keeps crashing. Since the same software is running on all three servers, it may be a hardware problem. Why not just replace the faulty server? Also, I thought the whole point of MGW was that it could function even if one of the three servers is compromised.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 03, 2014, 05:03:01 am
For the benefit of anyone tracking the withdrawal problem, I was one of the first to report missing withdrawals on September 26, and still haven't received them. I will report when I do receive them.

Two of my mgwBTC withdrawals are now delayed by 160 hours (6 days 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

James, you've been reporting for a few days now that two of the three BTC servers are working. The problem is that the third keeps crashing. Since the same software is running on all three servers, it may be a hardware problem. Why not just replace the faulty server? Also, I thought the whole point of MGW was that it could function even if one of the three servers is compromised.
I am getting to that point, but it is possible that the problems were due to bugs I had while dealing with having too many tx and this corrupted some data in the cache on just one of the servers.
so I did a totally cacheless version and this is almost caught up.
if this doesnt work, then I will probably do a special version that runs on two servers
MGW is requiring all three servers to agree and it takes a special "server down" condition to manually require overriding this.

James
Title: Re: Multigateway User Support Thread
Post by: kodtycoon on October 03, 2014, 01:27:44 pm
tx stuck in mgw server i think.. mwgbtc withdraw tx: http://nxtreporting.com/?a=3965154387168484586

hasnt reached its destination so i assume its stuck in mgw. only small amount so no panic. :)

if it will lighten the load i can do future transactions through bter?
Title: Re: Multigateway User Support Thread
Post by: satoshi on October 03, 2014, 03:30:49 pm
stuck in line for withdrawal about 12 hours

https://nxtblocks.info/#section/txid/13882380870973955071

Hi James,

Its been almost 48 hours and still waiting for the funds. My transfer is for 3.9 BTC and with the price of BTC going down it is already causing a loss.

With so many nXtrs in the same boat, I will be much thankful if you could look into this personally and maybe process these transactions manually.

Thanks
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 03, 2014, 04:08:45 pm
stuck in line for withdrawal about 12 hours

https://nxtblocks.info/#section/txid/13882380870973955071

Hi James,

Its been almost 48 hours and still waiting for the funds. My transfer is for 3.9 BTC and with the price of BTC going down it is already causing a loss.

With so many nXtrs in the same boat, I will be much thankful if you could look into this personally and maybe process these transactions manually.

Thanks

I agree.  James could you please process the txs manually or trigger the "server down" condition to initiate payouts.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on October 03, 2014, 04:59:05 pm
I'm waiting on some BTC myself, from Wednesday.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 03, 2014, 08:50:43 pm
stuck in line for withdrawal about 12 hours

https://nxtblocks.info/#section/txid/13882380870973955071

Hi James,

Its been almost 48 hours and still waiting for the funds. My transfer is for 3.9 BTC and with the price of BTC going down it is already causing a loss.

With so many nXtrs in the same boat, I will be much thankful if you could look into this personally and maybe process these transactions manually.

Thanks

I agree.  James could you please process the txs manually or trigger the "server down" condition to initiate payouts.
OK, I will go to plan B
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 04, 2014, 04:30:23 am
stuck in line for withdrawal about 12 hours

https://nxtblocks.info/#section/txid/13882380870973955071

Hi James,

Its been almost 48 hours and still waiting for the funds. My transfer is for 3.9 BTC and with the price of BTC going down it is already causing a loss.

With so many nXtrs in the same boat, I will be much thankful if you could look into this personally and maybe process these transactions manually.

Thanks

I agree.  James could you please process the txs manually or trigger the "server down" condition to initiate payouts.
OK, I will go to plan B

Thank you
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 04, 2014, 03:41:55 pm
James can you give us an ETA on BTC withdrawals being processed?  The price of BTC keeps dropping and I'm guessing the majority of us are planning to sell the BTC for fiat.  Some of us have been waiting a week.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 04, 2014, 09:58:42 pm
James can you give us an ETA on BTC withdrawals being processed?  The price of BTC keeps dropping and I'm guessing the majority of us are planning to sell the BTC for fiat.  Some of us have been waiting a week.
I hope very much today
I came up with a manual workaround and am doing another run
Title: Re: Multigateway User Support Thread
Post by: satoshi on October 05, 2014, 04:41:19 am
finally received
thanks James
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 05, 2014, 04:58:58 am
finally received
thanks James
you were one of the lucky ones!

As soon as I updated bitcoind, the mysterious crashes disappeared, but in all my trying to get things working, I had introduced a bug. [actually several iterations of bugs, fix, etc] Luckily it crashed after it sent out the batch and even recorded it on the blockchain.

   "redeems":   ["18012868213293812918", "17850665843091522447", "5367518091929625836", "10698833842468636419", "3709520954231419634", "17756615019036468931", "1377570613671922302", "11216020719769436505", "4536820520574248760", "1726627746411273772", "8444607710286649226", "7942006562702961293", "3965154387168484586", "13882380870973955071", "7446170061506132826", "11490956104839622575", "1423932192", "53387808"]

If your redeem is not in the above list, it will have to wait a bit more, but now that it looks like the non-MGW issues are finally fixed, it should just be a matter of letting the servers catchup like normal.

In order to prevent any buffer overflows, I limit each batch to 16 withdraws, which is usually plenty, but I think there are around 75. Anyway, there was a data structure that assumed the number of redeems matched the number of outputs, but when there are multiple withdraws to the same address this is not true and usually this is harmless. Of course when everything is max'ed out, it matters a lot.

I need to go over the code again to make sure there are no more unexpected buffer size issues. At least I am finally able to debug MGW code. It was quite frustrating to have it keep crashing at random places and it seems to be some sort of issue with the bitcoind?

James
Title: Re: Multigateway User Support Thread
Post by: mystcoin on October 05, 2014, 05:45:50 am
Two of my mgwBTC withdrawals are now delayed by 208 hours (8 days, 16 hours). Transaction IDs: 10698833842468636419 and 3709520954231419634.

Edit: updated delays

Both withdrawals received an hour ago. Thanks,  James.
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 05, 2014, 07:27:22 am

If your redeem is not in the above list, it will have to wait a bit more

I withdrew some mgwBTC on 28/09, hasn't arrived yet. I'll just wait, you're good for it! :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 05, 2014, 07:35:03 pm
second batch went out:

,"9038564759832932314","6980445899310867288","1900124901467231752","8126492801328375509","9532161957783424256","13122157053667789608","10729876664729894841","10429439875324934396","1499602741002234912","17974676212827597077","4494454457830040088","15886862126856262243","4511100430257282839","7371233917921927754"

this time it found another bug due to the >100 BTC requiring almost 100 inputs and this just happened to fit in the buffer with one set of sigs, but when the second set of sigs are added, it didnt fit. I made it so it uses an allocated buffer in this case.

If anything, all these extreme amounts of withdraws and unspent outputs is creating test cases that were not feasible to create during testing, so I am starting the next batch with these fixes soon. Let's hope for smooth processing!

James
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on October 05, 2014, 10:13:23 pm
7942006562702961293 this MGWbtc withdrawal is in the list above, but I haven't received the 0.01 BTC (i sent to test this).
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 05, 2014, 10:46:23 pm
7942006562702961293 this MGWbtc withdrawal is in the list above, but I haven't received the 0.01 BTC (i sent to test this).
I see it on blockchain.info:

186025ab5622a911859b2628aebc0813d84afb45cc31bbf014a0eb8dac03f49c
34ApaVtveZG8Zpg3G2VFU46RjzQUU5LSH8 (3.5 BTC - Output)
3HYsTqnbTvCq4i56MmcPMW4QWF9BkmeyhA (3.94 BTC - Output)
3LCkMWiD9s8RibPVe8jrJ1WNeLaz4qfo1Y (3.7139 BTC - Output)
3QgWerztX7DDddeRosHmVkZM2Dz6txHoA2 (3.6194 BTC - Output)
   17outUgtsnLkguDuXm14tcQ7dMbdD8KZGK - (Unspent) 0.0035 BTC
12xGBFQEVDNvEG91BWVZ3aXWFZ8Wuzrxz3 - (Unspent) 0.0012 BTC
13XX4AFbXY2XD8CZKfL9uZTgpxASXmserS - (Unspent) 0.3001 BTC
13p4SDxo6Xm5XaX3DjG44iVRhpiaYYADqb - (Unspent) 0.1938 BTC
17DmS98DYunTzsWpUbbJcKZ334x5CvRYBf - (Unspent) 0.0003 BTC
18888888PPJ8oGeqR6AKmoiKUme9da48Xf - (Unspent) 0.0098 BTC
18MdtXnmxj26YK651VsRtyomTaM571P6by - (Spent) 0.4998 BTC
18TeS6EvociuApg8TAgam9TpbFinTfhqM5 - (Spent) 0.5505 BTC
1EKPUrNSrczXJDvTB96YPYYABZ3cAkcDip - (Unspent) 1.1996 BTC
1GsYQ7UcUiD8cVx5WxP2J1SVbatnGHg3R8 - (Spent) 0.0013 BTC
1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL - (Unspent) 0.0198 BTC
1L47TtzSj7h7V25DyW8xgm48fegCs2QaEG - (Spent) 0.0548 BTC
1MXhJ3hvnkQePrJ24Nja3GvRQvSLtdf8UC - (Spent) 0.0098 BTC
1P64ZyQGduaoZhvPpMUKUrsvq6jqZLwUAc - (Spent) 7.49522192 BTC
1Pawj4SqpN6phL21cmaEQB9PuG6N3JGqdY - (Unspent) 3.8998 BTC
3LCkMWiD9s8RibPVe8jrJ1WNeLaz4qfo1Y - (Unspent)

https://blockchain.info/tx/186025ab5622a911859b2628aebc0813d84afb45cc31bbf014a0eb8dac03f49c
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on October 05, 2014, 10:56:12 pm
7942006562702961293 this MGWbtc withdrawal is in the list above, but I haven't received the 0.01 BTC (i sent to test this).
I see it on blockchain.info:

186025ab5622a911859b2628aebc0813d84afb45cc31bbf014a0eb8dac03f49c
34ApaVtveZG8Zpg3G2VFU46RjzQUU5LSH8 (3.5 BTC - Output)
3HYsTqnbTvCq4i56MmcPMW4QWF9BkmeyhA (3.94 BTC - Output)
3LCkMWiD9s8RibPVe8jrJ1WNeLaz4qfo1Y (3.7139 BTC - Output)
3QgWerztX7DDddeRosHmVkZM2Dz6txHoA2 (3.6194 BTC - Output)
   17outUgtsnLkguDuXm14tcQ7dMbdD8KZGK - (Unspent) 0.0035 BTC
12xGBFQEVDNvEG91BWVZ3aXWFZ8Wuzrxz3 - (Unspent) 0.0012 BTC
13XX4AFbXY2XD8CZKfL9uZTgpxASXmserS - (Unspent) 0.3001 BTC
13p4SDxo6Xm5XaX3DjG44iVRhpiaYYADqb - (Unspent) 0.1938 BTC
17DmS98DYunTzsWpUbbJcKZ334x5CvRYBf - (Unspent) 0.0003 BTC
18888888PPJ8oGeqR6AKmoiKUme9da48Xf - (Unspent) 0.0098 BTC
18MdtXnmxj26YK651VsRtyomTaM571P6by - (Spent) 0.4998 BTC
18TeS6EvociuApg8TAgam9TpbFinTfhqM5 - (Spent) 0.5505 BTC
1EKPUrNSrczXJDvTB96YPYYABZ3cAkcDip - (Unspent) 1.1996 BTC
1GsYQ7UcUiD8cVx5WxP2J1SVbatnGHg3R8 - (Spent) 0.0013 BTC
1JLoLzRS8owaCQ3bQzjQXfmt49mwfC4xaL - (Unspent) 0.0198 BTC
1L47TtzSj7h7V25DyW8xgm48fegCs2QaEG - (Spent) 0.0548 BTC
1MXhJ3hvnkQePrJ24Nja3GvRQvSLtdf8UC - (Spent) 0.0098 BTC
1P64ZyQGduaoZhvPpMUKUrsvq6jqZLwUAc - (Spent) 7.49522192 BTC
1Pawj4SqpN6phL21cmaEQB9PuG6N3JGqdY - (Unspent) 3.8998 BTC
3LCkMWiD9s8RibPVe8jrJ1WNeLaz4qfo1Y - (Unspent)

https://blockchain.info/tx/186025ab5622a911859b2628aebc0813d84afb45cc31bbf014a0eb8dac03f49c

omg, I was waiting for a 0.01 BTC transfer....

Sorry for the hassle!
Title: Re: Multigateway User Support Thread
Post by: alex0909 on October 06, 2014, 10:51:03 am
Withdrawal received last night, thanks james.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 06, 2014, 11:07:01 am
I had to rebuild the third server as it started getting cranky.
I hope it will finish the last few thousand blocks and catch up. Once it does, then I am pretty sure all the rest of withdraws will be processed.

have to go offline for a bit, not sure if it will complete. just too tired to stay up much longer

James
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 06, 2014, 04:46:35 pm
I received my btc's! Thanks for the effort! :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 06, 2014, 06:54:04 pm
I think all the MGW are caught up
if you have any pending tx (possible), let me know
Title: Re: Multigateway User Support Thread
Post by: martismartis on October 06, 2014, 07:12:08 pm
Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 06, 2014, 07:19:58 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 06, 2014, 07:45:46 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI
Title: Re: Multigateway User Support Thread
Post by: martismartis on October 06, 2014, 07:47:18 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

OK, thank you for reply. Waiting for everything in places.
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 06, 2014, 09:24:25 pm

let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

Website and client still look okay, so perhaps it's likely that people not reading this topic will still use the beta MGW?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 06, 2014, 09:43:02 pm

let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

Website and client still look okay, so perhaps it's likely that people not reading this topic will still use the beta MGW?

Transition to production servers should involve only two steps in the user side.

1 - Update the GUI with the version already pointing at the new servers. When it's released, the website downloads and information will be also updated immediately; we'll need people to upgrade software version as soon as possible.

2 - Request a new deposit address.

Rest assured that once the software is updated for production servers we'll update everything - forum topics and website.
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 06, 2014, 09:45:25 pm

Rest assured that once the software is updated for production servers we'll update everything - forum topics and website.

Hopefully beta deposits done in the meantime by users not reading this, will not end up in limbo and create lots of manual work for James.
Else at least add 'under maintenance' for BTC too on the website?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 06, 2014, 09:50:46 pm

Rest assured that once the software is updated for production servers we'll update everything - forum topics and website.

Hopefully beta deposits done in the meantime by users not reading this, will not end up in limbo and create lots of manual work for James.

The idea was to enforce software updates in a Nxt Services Plugin release previous to the one introducing production servers, so we could already have a % of users that would have no choice but to update the software once production servers are open and the corresponding GUI is released. But this might not be possible, so we'll just announce the GUI update for production servers in our biggest neon signs when it's ready.

Basically because, as you say, deposits to old addresses after production servers are fully running will basically create manual work for James.
Title: Re: Multigateway User Support Thread
Post by: futurist on October 06, 2014, 10:28:45 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

I made two mgw deposits of BTCD on October 2nd. I still haven't received deposit. Any help would be much appreciated.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 06, 2014, 10:30:33 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

I made two mgw deposits of BTCD on October 2nd. I still haven't received deposit. Any help would be much appreciated.
need txid and deposit address
Title: Re: Multigateway User Support Thread
Post by: futurist on October 06, 2014, 11:10:36 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

I made two mgw deposits of BTCD on October 2nd. I still haven't received deposit. Any help would be much appreciated.
need txid and deposit address

txid 1 - 8b40a9d1119beac1b2724758df8576f960327e58cccff0af855ba1d2b470fd83-000
txid 2 - ddfec6e93645ee6e12230b2b0c821fc71f59cbfae85c0f2db4652804674b6fb9-000

deposit address - bDTQPYsdisnCmeMRgMjdbPWLtm3XAPdbwD

Thank you
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 06, 2014, 11:18:08 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

I made two mgw deposits of BTCD on October 2nd. I still haven't received deposit. Any help would be much appreciated.
need txid and deposit address

txid 1 - 8b40a9d1119beac1b2724758df8576f960327e58cccff0af855ba1d2b470fd83-000
txid 2 - ddfec6e93645ee6e12230b2b0c821fc71f59cbfae85c0f2db4652804674b6fb9-000

deposit address - bDTQPYsdisnCmeMRgMjdbPWLtm3XAPdbwD

Thank you
Oh, this is BTCD!
OK, it is rebuilding, hope will be done by tomorrow
Title: Re: Multigateway User Support Thread
Post by: futurist on October 06, 2014, 11:41:25 pm

Just to be sure: BTC deposit is working? Do I need to install MGW 1.4.8 or it works with 1.4.5?

Good question. The software at http://multigateway.org/ still says 'beta'. I don't know if using that plugin leads to James' beta/testservers or to the new production servers that will be online soon (?) or if the transition from beta servers to production servers will be smooth and unnoticable for the user.

Personally I think I'll just wait till the production servers are up and running okay, and MGW is being promoted as 'launched' for the public.
let us wait to do any deposits
all the old deposit addresses will be obsolete, so we need the production servers and the matching GUI

I made two mgw deposits of BTCD on October 2nd. I still haven't received deposit. Any help would be much appreciated.
need txid and deposit address

txid 1 - 8b40a9d1119beac1b2724758df8576f960327e58cccff0af855ba1d2b470fd83-000
txid 2 - ddfec6e93645ee6e12230b2b0c821fc71f59cbfae85c0f2db4652804674b6fb9-000

deposit address - bDTQPYsdisnCmeMRgMjdbPWLtm3XAPdbwD

Thank you
Oh, this is BTCD!
OK, it is rebuilding, hope will be done by tomorrow

Ok, thanks James
Title: Re: Multigateway User Support Thread
Post by: kretsch on October 07, 2014, 09:32:43 am
Transaction ID: 16940734374041643911
I have not received the bitcoins yet.
Title: Re: Multigateway User Support Thread
Post by: damon on October 07, 2014, 12:22:31 pm
I cannot remember a multigateway deposit taking more than an hour before.  It has been appx. 8 hours since my withdrawal to the MGTBTC Address: 39LacGoxFvMLiK3rXdKfsUdWjK7XQi6KxY

It has 60 confirmations on Blockchain.info: https://blockchain.info/tx/85dfa2cd88092d82abe6292d75b6ed662adff967e1ae098e39c2abf65c9cfe67

Thanks
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on October 07, 2014, 10:04:19 pm
Yeah, my deposit also isn't arriving...
Title: Re: Multigateway User Support Thread
Post by: damon on October 08, 2014, 02:44:36 am
Now at about 24 hours - still MGWBTC :(..  Does anyone know of a way to cancel the transaction so it will go back to the depositing BTC address?
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 08, 2014, 02:48:36 am
Now at about 24 hours - still MGWBTC :(..  Does anyone know of a way to cancel the transaction so it will go back to the depositing BTC address?
almost caught up
rebuilt servers takes time
Title: Re: Multigateway User Support Thread
Post by: damon on October 08, 2014, 05:25:06 am
Thanks James - hope it doesn't slow your 1000 lines of code per hour streak :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 08, 2014, 05:31:22 am
Thanks James - hope it doesn't slow your 1000 lines of code per hour streak :)
its 1000 lines per day, max. Well one day I did 2500 but that was ~30 hrs straight coding, so 100 lines per hour.
also usually takes about the same time to debug, so 500 lines per day and then after testing, revising, etc. so a sustained rate several thousand lines of code per month is probably as much as I can do by myself. A couple good testers and I can double my output.

James
Title: Re: Multigateway User Support Thread
Post by: behemoth on October 08, 2014, 06:48:51 am
Hi,
I sent bitcoin to my MGW BTC address, but didn't receive the mgwBTC asset.
address: 3M5XvctfRdyW7M59537Pd6bGXVu5Z8sZaq
txid: aff9c5f8088f247a963a647c990d6ace41210181b161f45478bfe40680a60f15

Can somebody please check?

Thanks and cheers!
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 08, 2014, 09:44:34 pm
Hi,
I sent bitcoin to my MGW BTC address, but didn't receive the mgwBTC asset.
address: 3M5XvctfRdyW7M59537Pd6bGXVu5Z8sZaq
txid: aff9c5f8088f247a963a647c990d6ace41210181b161f45478bfe40680a60f15

Can somebody please check?

Thanks and cheers!
deposit txid 12835970632588635620
Title: Re: Multigateway User Support Thread
Post by: kushti on October 10, 2014, 11:12:06 pm
Sent withdrawal 526 blocks ago and still waiting for btcs, txid 15994377031679518002
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 11, 2014, 08:19:04 am
Sent withdrawal 526 blocks ago and still waiting for btcs, txid 15994377031679518002
coin.e36dafced313bb8f513c60e419f98c5e7a2a944e8602e116339e5d67c5bd09e6
Title: Re: Multigateway User Support Thread
Post by: Pilot on October 11, 2014, 03:27:40 pm
So... can we have an update.

What is the status of the mgw wrt to the move to the production servers. Are you still debugging/testing... or have you moved to the production servers and then problems were found?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 11, 2014, 03:41:00 pm
So... can we have an update.

What is the status of the mgw wrt to the move to the production servers. Are you still debugging/testing... or have you moved to the production servers and then problems were found?

Production servers are running, but we cannot include them in the official GUI until we're sure everything works smoothly. We're currently testing from GUI and operators are looking into test cases suggested by James. At the same time, figuring out any extra needs that the incoming SuperNET v1 GUI might require to use the Multigateway plugin.

Now it's mostly about having everyone available online since some test cases require RT coordination and time. I'd like things to advance a little faster, but they do keep advancing.

It's difficult to give an ETA since predicting the outcome of tests is not really possible, but I hope everyone will do their best so we can migrate completely soon.
Title: Re: Multigateway User Support Thread
Post by: tylergillies on October 11, 2014, 05:16:26 pm
So... can we have an update.

What is the status of the mgw wrt to the move to the production servers. Are you still debugging/testing... or have you moved to the production servers and then problems were found?

Production servers are running, but we cannot include them in the official GUI until we're sure everything works smoothly. We're currently testing from GUI and operators are looking into test cases suggested by James. At the same time, figuring out any extra needs that the incoming SuperNET v1 GUI might require to use the Multigateway plugin.

Now it's mostly about having everyone available online since some test cases require RT coordination and time. I'd like things to advance a little faster, but they do keep advancing.

It's difficult to give an ETA since predicting the outcome of tests is not really possible, but I hope everyone will do their best so we can migrate completely soon.

Is the supernet GUI going to be a separate app or a nxt wallet plugin?
Title: Re: Multigateway User Support Thread
Post by: longzai1988 on October 12, 2014, 01:02:01 am
Is the supernet GUI going to be a separate app or a nxt wallet plugin?

I will release the SuperNET GUI in a full client package, just like how Jean-Luc did with NRS client
Title: Re: Multigateway User Support Thread
Post by: zjor on October 12, 2014, 06:04:08 pm
Hello!

I've send bitcoins to MGW. There was said that I'll find mgwBTC after 6 confirmations. There are 14 confirmations and several hours passed, but I can't see mgwBTC on my account.

mgwBTC Deposit Address: 3Aw9CHp8A6Z9A3TjyBBnBnw8eCS1b3GAEG
txid: eac5ee4b6b98f9205dff81ab63b455653c418884a702e5c8c60f2541c8127adb-000

What can I do?
Thank you.

UPD: I've got my asset only now, after one day. Why so long time?


Title: Re: Multigateway User Support Thread
Post by: jl777 on October 13, 2014, 05:50:10 pm
Hello!

I've send bitcoins to MGW. There was said that I'll find mgwBTC after 6 confirmations. There are 14 confirmations and several hours passed, but I can't see mgwBTC on my account.

mgwBTC Deposit Address: 3Aw9CHp8A6Z9A3TjyBBnBnw8eCS1b3GAEG
txid: eac5ee4b6b98f9205dff81ab63b455653c418884a702e5c8c60f2541c8127adb-000

What can I do?
Thank you.

UPD: I've got my asset only now, after one day. Why so long time?
It was the weekend, I was debugging: https://bitcointalk.org/index.php?topic=684090.msg9182880#msg9182880
Title: Re: Multigateway User Support Thread
Post by: qwen on October 14, 2014, 02:20:53 pm
Hi,
I sent coin to my MGW BTCD address two time.
1. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   192ab666de62a311278662eb0432b9b57383371d83e84ae3bbf387bc2190fd07   2014-10-12 12:48:44 - got asset, no problems, in an hour.
2. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   d5017640e6ff9c37ba87eb3b726c2112572452c8f57d1c65beb3d19f26057cba   2014-10-12 20:56:53 - but didn't receive asset till now....

 please check!

Thanks.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 14, 2014, 06:58:30 pm
Hi,
I sent coin to my MGW BTCD address two time.
1. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   192ab666de62a311278662eb0432b9b57383371d83e84ae3bbf387bc2190fd07   2014-10-12 12:48:44 - got asset, no problems, in an hour.
2. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   d5017640e6ff9c37ba87eb3b726c2112572452c8f57d1c65beb3d19f26057cba   2014-10-12 20:56:53 - but didn't receive asset till now....

 please check!

Thanks.
mgwBTCD servers are offline for now, how urgent is this?
i am debugging teleport and it is not stable enough to run MGW yet
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 14, 2014, 07:03:11 pm

I sent coin to my MGW BTCD address two time.

That's quite brave, because www.multigateway.com says: BTCD : UNDER MAINTENANCE
Title: Re: Multigateway User Support Thread
Post by: Pilot on October 14, 2014, 07:26:40 pm

I sent coin to my MGW BTCD address two time.

That's quite brave, because www.multigateway.com says: BTCD : UNDER MAINTENANCE

The problem is, the UI doesn't indicate this type of info. You don't go to the website to use the mgw, you use the mgw UI.
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 14, 2014, 07:39:02 pm

You don't go to the website to use the mgw

I do... (http://tweakimg.net/g/s/bloos.gif)
Because I know it's in beta, I try to check the status first on the website. Not even sure if the site is up-to-date though.
Title: Re: Multigateway User Support Thread
Post by: Pilot on October 14, 2014, 07:39:49 pm

You don't go to the website to use the mgw

I do... (http://tweakimg.net/g/s/bloos.gif)

How do you make a deposit at the web site?
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 14, 2014, 07:41:25 pm

You don't go to the website to use the mgw

I do... (http://tweakimg.net/g/s/bloos.gif)

How do you make a deposit at the web site?

Push it really hard until it goes through.
No I meant, I check the website before I make a deposit ;).
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 14, 2014, 08:59:52 pm

You don't go to the website to use the mgw

I do... (http://tweakimg.net/g/s/bloos.gif)
Because I know it's in beta, I try to check the status first on the website. Not even sure if the site is up-to-date though.

I try to keep it always up-to-date, as accurately as status allows... at most a few hours of delay to publish changes.
Title: Re: Multigateway User Support Thread
Post by: qwen on October 15, 2014, 12:24:49 pm
Hi,
I sent coin to my MGW BTCD address two time.
1. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   192ab666de62a311278662eb0432b9b57383371d83e84ae3bbf387bc2190fd07   2014-10-12 12:48:44 - got asset, no problems, in an hour.
2. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   d5017640e6ff9c37ba87eb3b726c2112572452c8f57d1c65beb3d19f26057cba   2014-10-12 20:56:53 - but didn't receive asset till now....

 please check!

Thanks.
mgwBTCD servers are offline for now, how urgent is this?
i am debugging teleport and it is not stable enough to run MGW yet
understand.
Coin will come later? Nothing to do?
thank you.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 16, 2014, 07:16:52 pm
Hi,
I sent coin to my MGW BTCD address two time.
1. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   192ab666de62a311278662eb0432b9b57383371d83e84ae3bbf387bc2190fd07   2014-10-12 12:48:44 - got asset, no problems, in an hour.
2. address: bKysATBpmdYMzN1u2JR9qoGRMztNkAndV3
   d5017640e6ff9c37ba87eb3b726c2112572452c8f57d1c65beb3d19f26057cba   2014-10-12 20:56:53 - but didn't receive asset till now....

 please check!

Thanks.
mgwBTCD servers are offline for now, how urgent is this?
i am debugging teleport and it is not stable enough to run MGW yet
understand.
Coin will come later? Nothing to do?
thank you.
MGW is offline line due to the fork and required update
I will catch up the BTCD MGW, then take it offline again to restart the BTC MGW

James
Title: Re: Multigateway User Support Thread
Post by: satoshi on October 17, 2014, 01:17:22 am
@valarmg

Are the plugins going to work after upgrading to 1.2.9 NXT Client?
Title: Re: Multigateway User Support Thread
Post by: valarmg on October 17, 2014, 09:20:46 am
@valarmg

Are the plugins going to work after upgrading to 1.2.9 NXT Client?

I'm reasonably confident they will with 1.2.9. (I've tested some features) Unlikely to work with 1.3.1 yet.
Title: Re: Multigateway User Support Thread
Post by: lmmjvsd on October 17, 2014, 08:10:52 pm
@valarmg

Are the plugins going to work after upgrading to 1.2.9 NXT Client?

I'm reasonably confident they will with 1.2.9. (I've tested some features) Unlikely to work with 1.3.1 yet.
@valarmg
Are the plugins going to work after upgrading to 1.2.9 NXT Client?


I have the 1.2.9 Nxt client. the plugins don't work
Title: Re: Multigateway User Support Thread
Post by: valarmg on October 17, 2014, 08:22:02 pm
@valarmg

Are the plugins going to work after upgrading to 1.2.9 NXT Client?

I'm reasonably confident they will with 1.2.9. (I've tested some features) Unlikely to work with 1.3.1 yet.
@valarmg
Are the plugins going to work after upgrading to 1.2.9 NXT Client?


I have the 1.2.9 Nxt client. the plugins don't work

Ok, longzai is working to get out a new version of NxtServices based on 1.3.1 soon. Hopefully the dividends+ modules will work without changes. If anything is not working, I won't be able to work on it this weekend, so I'll fix on Mon/Tuesday.

Title: Re: Multigateway User Support Thread
Post by: satoshi on October 18, 2014, 01:40:26 am
Greetings ,

Just wanted to report that I have upgraded to 1.2.9 and done 2 dividend distributions which went out flawlessly.

lmmjvsd, can you please describe in detail what problems you are having.

Normal procedure is that after upgrading the client to 1.2.9 you will need to copy the ui folder (plugin from multigateway site)
Title: Re: Multigateway User Support Thread
Post by: lmmjvsd on October 18, 2014, 05:51:08 am
Hello,
I have the version for Linux.
With the client 1.2.8, in the main menu of the client there was a button called " services".
It no longer appears in the new version of the client (1.2.9).
Title: Re: Multigateway User Support Thread
Post by: martismartis on October 18, 2014, 05:52:41 am
Hello,
I have the version for Linux.
With the client 1.2.8, in the main menu of the client there was a button called " services".
It no longer appears in the new version of the client (1.2.9).

1. Try to reinstall services.
2. Clear browser cache.
Title: Re: Multigateway User Support Thread
Post by: lmmjvsd on October 18, 2014, 06:19:07 am
Hello,
I have the version for Linux.
With the client 1.2.8, in the main menu of the client there was a button called " services".
It no longer appears in the new version of the client (1.2.9).

1. Try to reinstall services.
2. Clear browser cache.

Hi,
Thanks you  ;)
I cleaned the browser cache, and it works  :)
Title: Re: Multigateway User Support Thread
Post by: InYourFace on October 19, 2014, 03:40:56 pm
Just installed MGW plugin, looks amazing James! I'm really impressed.

Requested a bitcoin deposit address but after 1 hour, 60 blocks or so, did not appear yet.

Transaction ID 6035354076129601350
Title: Re: Multigateway User Support Thread
Post by: martismartis on October 19, 2014, 04:56:02 pm
IS MGW working properly? I mean deposits and withdrawals of BTC. More important is deposit :)
Title: Re: Multigateway User Support Thread
Post by: creemej on October 19, 2014, 06:18:41 pm
I have deposited some BTC 3HRRF7aDn2tXDd5iaQyo3MP6hCDXiKfeAi and still wait for mgwBTC after more dan 25 confirmations.

What's the status of the MGW servers?
Title: Re: Multigateway User Support Thread
Post by: InYourFace on October 20, 2014, 10:49:44 am
I received the deposit btc address, but not within hours, only the next day when I clicked the button again.

I deposited an amount below 1 btc and that appeared quickly after 4 confirmations or so.

But I just deposited a larger amount and it is now 8 confirmations and no MGWBTC asset appeared yet.

Is this an automatic process? If only for small amounts, starting what amount is it not automatic?
Title: Re: Multigateway User Support Thread
Post by: creemej on October 20, 2014, 02:31:12 pm
I received the mgwBTC, but it took some time.
For me it's not an automated process, you have to trust MGW, it takes +/- 24 hours.
I suppose that MGW is just a temporary procedure, is ATOMIC not the new and better solution / DAO.
Title: Re: Multigateway User Support Thread
Post by: InYourFace on October 20, 2014, 03:08:43 pm
I received the mgwBTC, but it took some time.
For me it's not an automated process, you have to trust MGW, it takes +/- 24 hours.
I suppose that MGW is just a temporary procedure, is ATOMIC not the new and better solution / DAO.

Yeah, I've been waiting the whole day now too :(

It says in the manual that a deposit shows up after 7 confirmations while in practice you are waiting 12 hours and counting, really annoying.

Please change manual (https://multigateway.org/user-guide/depositing-coins/) so that one does not get wrong expectations. Mention there which amounts are automatic and which you have to wait till processed manually.


I'm now busy/waiting about 32 hours to get started with MGW. First a few hours to get the plugin installed, then 12 hours to get a btc address generated (tip: just click button again if btc address does not show up after an hour), now another 12 hours to get the deposit confirmed.

I'm very impressed with MGW, it's like magic being able to trade btc/nxt in NXT client, but can't promote this to others yet due to all the waiting.
Title: Re: Multigateway User Support Thread
Post by: valarmg on October 20, 2014, 03:28:07 pm
MGW is not really being supported at the moment. It's in a transition phase. It was supposed to be transferred to production servers but that process seems to be taking forever. I think most users have stopped using the MGW for the present given its status.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 20, 2014, 03:29:52 pm
When a MGW triplet is up and running, the process is automated and the required number of confirmations approaches the data in the documentation. Besides other possible issues that might delay transaction processing (like updates in Nxt Client/MGW plugin as they happen), the current MGW response times are this long because BTC is still running in development servers, and for some time James has been able to take care of emergency maintenance only. We're thankful for that, but it inevitably slows down the service.

Frohike, Abuelau and Coinomat have production servers running and service is being tested. I really hope that testing will be finished soon, we need to move on and leave this limbo ASAP.
Title: Re: Multigateway User Support Thread
Post by: nextcafe on October 20, 2014, 04:22:35 pm
If the MGW is down for BTC then the website needs to be changed because currently it says that BTC is working.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 20, 2014, 04:39:00 pm
If the MGW is down for BTC then the website needs to be changed because currently it says that BTC is working.

The thing is BTC it's not officially down, at least not that I know of. It shows the delays reported here since the servers have frequent down times and are being maintained manually when possible. I have added a warning that service for BTC is currently running slowly.
Title: Re: Multigateway User Support Thread
Post by: Nxter on October 20, 2014, 09:27:58 pm
hmm...
I was planning to move a couple of BTC to mgwBTC today, but reading the lasts post i better wait.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on October 20, 2014, 09:32:39 pm
What is causing the delay on the production servers? This is easily one of the biggest most important features of Nxt... We need to get it solid!
Title: Re: Multigateway User Support Thread
Post by: huawei3x on October 21, 2014, 08:26:13 am
Hello!

I've send bitcoins to MGW. There are 29 confirmations and 5 hours passed, but I can't see mgwBTC on my account.

mgwBTC Deposit Address: 3A1nVA7B8mdutU1FmxYaAW2iuHm7sTcrRb
txid: 9ce810a93ce9620e81193335eceeebd7dee716ff80838cacd48d861d4e68f894

What can I do?
Thank you.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 21, 2014, 08:52:53 am
Hello!

I've send bitcoins to MGW. There are 29 confirmations and 5 hours passed, but I can't see mgwBTC on my account.

mgwBTC Deposit Address: 3A1nVA7B8mdutU1FmxYaAW2iuHm7sTcrRb
txid: 9ce810a93ce9620e81193335eceeebd7dee716ff80838cacd48d861d4e68f894

What can I do?
Thank you.
its there now: txid 16240537362413672379
Title: Re: Multigateway User Support Thread
Post by: huawei3x on October 21, 2014, 08:57:02 am
 I've got my asset,thank you !
Title: Re: Multigateway User Support Thread
Post by: InYourFace on October 21, 2014, 09:07:37 am
I received the mgwBTC, but it took some time.
For me it's not an automated process, you have to trust MGW, it takes +/- 24 hours.
I suppose that MGW is just a temporary procedure, is ATOMIC not the new and better solution / DAO.

Yeah, I've been waiting the whole day now too :(

It says in the manual that a deposit shows up after 7 confirmations while in practice you are waiting 12 hours and counting, really annoying.

Please change manual (https://multigateway.org/user-guide/depositing-coins/) so that one does not get wrong expectations. Mention there which amounts are automatic and which you have to wait till processed manually.


I'm now busy/waiting about 32 hours to get started with MGW. First a few hours to get the plugin installed, then 12 hours to get a btc address generated (tip: just click button again if btc address does not show up after an hour), now another 12 hours to get the deposit confirmed.

I'm very impressed with MGW, it's like magic being able to trade btc/nxt in NXT client, but can't promote this to others yet due to all the waiting.

Also received my mgwBTC, thanks!
Title: Re: Multigateway User Support Thread
Post by: _mr_e on October 21, 2014, 12:17:16 pm
I thought you were taking the dev servers offline?
Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on October 21, 2014, 05:28:49 pm
Whats the production server status?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 21, 2014, 05:41:05 pm
Whats the production server status?

Servers are running, currently trying to solve a communications problem found during testing. The main issue for progress is availability of some operators and getting people together to coordinate changes and tests.

I'm not running a server -which makes debugging barely possible- but I'm helping in things within my reach. There's a good chance that this evening we might have a solution for the problem that has been hampering testing for the last days, but we may not be able to test it until the three operators are able to come online and change configuration details. The missing operator has promised to be available tomorrow.

Title: Re: Multigateway User Support Thread
Post by: buybitcoinscanada on October 21, 2014, 08:49:27 pm
a
Title: Re: Multigateway User Support Thread
Post by: Daedelus on October 22, 2014, 10:24:58 am
Is there something planned for relaunch? I'm thinking along the lines of new threads on Reddit and BTT, targeted messages...
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 22, 2014, 10:28:43 am
Is there something planned for relaunch? I'm thinking along the lines of new threads on Reddit and BTT, targeted messages...

We do have a video on hold, a BTT thread (which we'll need to update) on hold, and other tricks. But coordination and new ideas in that regard will be very welcome.

Let's discuss this in PM or in the corresponding board. Looking forward to be able to finally give green light.
Title: Re: Multigateway User Support Thread
Post by: Daedelus on October 22, 2014, 10:30:34 am
After trying to resist, I can feel Nxt sucking me back in...  :o

A toast to the future and changing the world, one step at a time  :D
Title: Re: Multigateway User Support Thread
Post by: zjor on October 22, 2014, 06:07:26 pm
Hello!

Sent bitcoins to MGW, but the day passed and balance didn't change
169 confirmations
mgwBTC Deposit Address: 3Aw9CHp8A6Z9A3TjyBBnBnw8eCS1b3GAEG
txid: f23e25d38c8a123a9ce4ae75d785c470643712fa3c9ee3f86151f45b8e786640-000

Can anybody check?
Title: Re: Multigateway User Support Thread
Post by: Dervish on October 23, 2014, 04:56:08 am
Sent bitcoins to MGW, but the day passed and balance didn't change
...
Can anybody check?
Same problem.

mgwBTC Deposit Address: 3QbGtMDzyM38M6AXiVgHmF14KLoQX9CJUC
txid: df84354d700a3bfbcc71ea4798d324dac93b90a78e1132b62545a11386c2914e

UPD: fixed
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 23, 2014, 05:45:15 am
lost connectivity to servers, just got it restored. not sure how long it will take to get back online

James
Title: Re: Multigateway User Support Thread
Post by: xivba on October 23, 2014, 06:13:53 am
Missing withdrawal of 2.5 BTC. http://nxtexplorer.com/nxt/nxt.cgi?action=2000&tra=11674698481951800831 Please check it, when service will be active again.
Oh, and thanks for all the hard work with MGW. This is an outstanding feature of NXT. I hope it will run smoothly soon.
Title: Re: Multigateway User Support Thread
Post by: zjor on October 23, 2014, 03:36:57 pm
lost connectivity to servers, just got it restored. not sure how long it will take to get back online

James

How long it will last? Two days have passed from transaction started.
I want to transfer more, but I'm afraid to lose money :(

UPD: It's a kind of magic :) I've sent a message and in few minutes got my mgwBTC.
Thank you!
Title: Re: Multigateway User Support Thread
Post by: satoshi on October 23, 2014, 03:57:44 pm
new mgwbtc asset coming???

http://nxtexplorer.com/nxt/nxt.cgi?action=4000&switch=1&id=17554243582654188572&p=1
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on October 23, 2014, 03:59:26 pm
new mgwbtc asset coming???

http://nxtexplorer.com/nxt/nxt.cgi?action=4000&switch=1&id=17554243582654188572&p=1

Makes sense. Also implies that launch is near!
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 23, 2014, 04:08:58 pm
new mgwbtc asset coming???

http://nxtexplorer.com/nxt/nxt.cgi?action=4000&switch=1&id=17554243582654188572&p=1

Makes sense. Also implies that launch is near!

James has reported a potential problem with the co-existence of development servers and production servers handling the same mgwBTC asset. This may have been a reason for technical issues when testing the production servers, so we switched testing to a fresh mgwBTC asset for production servers.

We'll report with further information once this has been reviewed in detail.
Title: Re: Multigateway User Support Thread
Post by: Nxter on October 23, 2014, 04:48:30 pm
We need the production servers for BTC ASAP.
With the current prices a lot of BTC are looking forward to move into multigateway for cheap NXT.

Please get online soon!


Title: Re: Multigateway User Support Thread
Post by: _mr_e on October 24, 2014, 12:29:56 am
We're still offline? Requested a withdrawal this morning. In no rush though.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 24, 2014, 10:59:24 am
We're still offline? Requested a withdrawal this morning. In no rush though.
MGW servers have been caught up for a while
let me know if any tx missing
Title: Re: Multigateway User Support Thread
Post by: _mr_e on October 24, 2014, 12:10:18 pm
It eventually came through last night, thanks.
Title: Re: Multigateway User Support Thread
Post by: qwen on October 24, 2014, 02:12:07 pm
MGW - excellent service
Except for temporary problemmy
good luck guys!!!
Title: Is this multigateway Dogecoin deposit address right?
Post by: cr7yp on October 24, 2014, 05:41:56 pm
Hi,
I just generated a Dogecoin deposit address with the multigateway addon. The address starts with 9u2XQy.... I do remember that Dogecoin addresses usually start with a capital D. Is this address valid? I just want to make sure before I send my valuable Dogecoins to this address  ;D

cr7yp
Title: Re: Is this multigateway Dogecoin deposit address right?
Post by: VanBreuk on October 24, 2014, 06:20:08 pm
I just generated a Dogecoin deposit address with the multigateway addon. The address starts with 9u2XQy.... I do remember that Dogecoin addresses usually start with a capital D. Is this address valid?

Yes, it's valid. Deposit addresses generated by Multigateway are multi-signature addresses, and the address prefixes may differ from the usual (for instance, BTC addresses usually start with 1 while Multigateway multisig BTC addresses start with 3). So no worries.

Here (http://www.dailydoge.org/2014/03/17/multi-sig-transactions-with-dogecoin/) is an early discussion about the implementation of multi-signature in Dogecoin.

Merging this into the Multigateway User Support thread.
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on October 24, 2014, 06:34:57 pm
Just wanted to say that I made a >35 BTC withdrawal and it came through within 8 hours. Excellent service!
Title: Re: Multigateway User Support Thread
Post by: CRServers on October 26, 2014, 03:05:45 pm
I'm trying to move some BTC into NXT via MGW and this is what I get:
"Searching deposit address"
Is the service down?
I tried it yesterday and today with the same results.
It is a pity the service in not reliable  :-\

Rodrigo
Title: Re: Multigateway User Support Thread
Post by: Pilot on October 26, 2014, 04:53:24 pm
I'm trying to move some BTC into NXT via MGW and this is what I get:
"Searching deposit address"
Is the service down?
I tried it yesterday and today with the same results.
It is a pity the service in not reliable  :-\

Rodrigo

How long did you wait while it was searching? I'm 99% sure that is a client side function that would work even if the mgw servers were down. Look at your messages and see if you have one with your deposit address in it. How long ago did you request a deposit address?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 26, 2014, 05:00:19 pm
I'm trying to move some BTC into NXT via MGW and this is what I get:
"Searching deposit address"
Is the service down?
I tried it yesterday and today with the same results.
It is a pity the service in not reliable  :-\

Rodrigo

"Searching deposit address" appears in theory only as you start the client, and searches the Multigateway Nxt account for the message returned by the MGW servers when you requested your deposit address. Once the search bar hits 100%, either you'll see your deposit address displayed (if it was generated and sent to the Multigateway account in an AM) or you'll see the button to request a deposit address (if the AM with your deposit address was not found, which means it has not been generated).

Do you mean the "Searching" process appears stuck? If so, as Pilot says, it may be a GUI issue. Are you using the latest 1.4.9.1 plugin (https://nxtforum.org/lite-multigateway-releases/nxt-services-v1-4-9/)?
Title: Re: Multigateway User Support Thread
Post by: CRServers on October 27, 2014, 01:02:32 pm
I fixed it ;)
I had updated NXT to 1.31 but did not do anything with MGW
That broke MGW.
The fix was to install MGW latest version.
Thanks to all for your tips.
Regards,

Rodrigo
Title: Re: Multigateway User Support Thread
Post by: 2Kool4Skewl on October 27, 2014, 05:27:15 pm
Anyone else having BTC withdraw issues?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on October 27, 2014, 11:39:11 pm
Is this for real? I withdrew ~4 BTC from the mgw and got them within 40 minutes. Unreal
Title: Re: Multigateway User Support Thread
Post by: jabo38 on October 28, 2014, 12:09:49 am
I have posted a lot of good things on BTT about how MGW is a mostly trustless exchange and is exactly what crytpo needs.

In reality, the servers are up, they are down. Transactions can take half a day. It is so terrible watching my money be in limbo while testing a new service that I can't even bring myself to use MGW and I want to so much.

The great thing for me is that as a proof of concept it works! And I'm hoping it gets more stable, faster, and easier. That would be soooo awesome.

In my perfect world, I wouldn't even have to download the client but just log into a webpage like counter party or ripple of SecureAE. But it would be super fast. Hopefully that is the plan someday. I'm still watching this project with a lot of excitement.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on October 29, 2014, 09:36:42 pm
FYI - having an issue with my node.  This affects Blackcoin, Viacoin, and Dogecoin.  Working on resolving it.  Withdraws/deposits may be slow tonight.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on October 30, 2014, 12:38:15 am
Ug!  Bad news.  My node received a new public IP address during the process.  I've sent it to the other two operators.  They will need to update their configs and restart their instances before withdraws/deposits will be available for BC, VIA, and DOGE.  I apologize for the inconvenience.  I've made a change to my node's config that will prevent this from being an issue in the future.
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on October 30, 2014, 10:21:50 am
So I finaly tryed the Multigateway!
I was very suprised at how nice the UI was, espacualy I  loved the tutorial, that was just awesome!

Just one thing is horribal, why the hach are BTC withdrawls taking ages to process?! My first withdraw on the two days ago, took like 6,5 hours until it hit the BTC blockchain.
My second withdraw from yesterday, is already taking 8+ hours ...and still nothing on the blockchain.

Why are they taking that long, isn't it a automatic process?
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on October 30, 2014, 11:15:33 am

So I finaly tryed the Multigateway!
I was very suprised at how nice the UI was, espacualy I  loved the tutorial, that was just awesome!
Yeah! The 'tutorial' was a pleasant experience! :)

Quote
Just one thing is horribal, why the hach are BTC withdrawls taking ages to process?! My first withdraw on the two days ago, took like 6,5 hours until it hit the BTC blockchain.
My second withdraw from yesterday, is already taking 8+ hours ...and still nothing on the blockchain.

Why are they taking that long, isn't it a automatic process?
As I understand, the BTC Multigateway is still running on jl777's development servers, and sometimes they have issues which jl777 then has to correct manually. So strictly speaking it's still in beta. They're busy migrating the BTC Multigateway to production servers. You could ask Vanbreuk about the status of that process I think.
Title: Re: Multigateway User Support Thread
Post by: jl777 on October 30, 2014, 11:21:18 am
So I finaly tryed the Multigateway!
I was very suprised at how nice the UI was, espacualy I  loved the tutorial, that was just awesome!

Just one thing is horribal, why the hach are BTC withdrawls taking ages to process?! My first withdraw on the two days ago, took like 6,5 hours until it hit the BTC blockchain.
My second withdraw from yesterday, is already taking 8+ hours ...and still nothing on the blockchain.

Why are they taking that long, isn't it a automatic process?
recently the NXT process seems to just get stuck on a block and I dont notice for a while
been quite busy testing new versions of SuperNET, so it could be hours.
As I said, I am operating MGW on "dgex response times", not a realtime service yet
when it is on dedicated production servers, should be hourly for withdraws and less for deposits
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on October 30, 2014, 12:02:44 pm
So I finaly tryed the Multigateway!
I was very suprised at how nice the UI was, espacualy I  loved the tutorial, that was just awesome!

Just one thing is horribal, why the hach are BTC withdrawls taking ages to process?! My first withdraw on the two days ago, took like 6,5 hours until it hit the BTC blockchain.
My second withdraw from yesterday, is already taking 8+ hours ...and still nothing on the blockchain.

Why are they taking that long, isn't it a automatic process?
recently the NXT process seems to just get stuck on a block and I dont notice for a while
been quite busy testing new versions of SuperNET, so it could be hours.
As I said, I am operating MGW on "dgex response times", not a realtime service yet
when it is on dedicated production servers, should be hourly for withdraws and less for deposits

Aha, okay. So is that what happend now? Could  get it past the stuck block?
When aprox. can I expect my BTC to show up you think?

Title: Re: Multigateway User Support Thread
Post by: jl777 on October 30, 2014, 12:10:52 pm
So I finaly tryed the Multigateway!
I was very suprised at how nice the UI was, espacualy I  loved the tutorial, that was just awesome!

Just one thing is horribal, why the hach are BTC withdrawls taking ages to process?! My first withdraw on the two days ago, took like 6,5 hours until it hit the BTC blockchain.
My second withdraw from yesterday, is already taking 8+ hours ...and still nothing on the blockchain.

Why are they taking that long, isn't it a automatic process?
recently the NXT process seems to just get stuck on a block and I dont notice for a while
been quite busy testing new versions of SuperNET, so it could be hours.
As I said, I am operating MGW on "dgex response times", not a realtime service yet
when it is on dedicated production servers, should be hourly for withdraws and less for deposits

Aha, okay. So is that what happend now? Could  get it past the stuck block?
When aprox. can I expect my BTC to show up you think?
the servers are going very slow due to low memory caused by my testing, so just have to be patient. not sure how long but it wont be fast
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on October 30, 2014, 12:28:27 pm
Ahje, hopfully still today. Wated to buy some cheap nxt on bter with them....meanwhile the price has gone up quite a bit already :P
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on October 30, 2014, 12:45:37 pm

So I finaly tryed the Multigateway!
I was very suprised at how nice the UI was, espacualy I  loved the tutorial, that was just awesome!
Yeah! The 'tutorial' was a pleasant experience! :)

Quote
Just one thing is horribal, why the hach are BTC withdrawls taking ages to process?! My first withdraw on the two days ago, took like 6,5 hours until it hit the BTC blockchain.
My second withdraw from yesterday, is already taking 8+ hours ...and still nothing on the blockchain.

Why are they taking that long, isn't it a automatic process?
As I understand, the BTC Multigateway is still running on jl777's development servers, and sometimes they have issues which jl777 then has to correct manually. So strictly speaking it's still in beta. They're busy migrating the BTC Multigateway to production servers. You could ask Vanbreuk about the status of that process I think.

Well looking forword to that...
Right now its a bit of a setback for MGW to take that long for sending btc. I think when this is fixed and withdraws work within  5-10 min, we will see way higher volume on there :)
Title: Re: Multigateway User Support Thread
Post by: CRServers on October 30, 2014, 01:25:55 pm
I moved some BTC into MGW yesterday.
After 65 confirmations, I'm still waiting for my mgwBTC to appear in my wallet  :-\
I guess we have to arm ourselves with lots of patience while system servers get ironed out and function as expected ...
Unfortunately this is bad publicity for such an awesome technology  :'(
Regards,

Rodrigo
Title: Re: Multigateway User Support Thread
Post by: CryptKeeper on October 30, 2014, 02:52:08 pm
I moved some BTC into MGW yesterday.
After 65 confirmations, I'm still waiting for my mgwBTC to appear in my wallet  :-\
I guess we have to arm ourselves with lots of patience while system servers get ironed out and function as expected ...
Unfortunately this is bad publicity for such an awesome technology  :'(
Regards,

Rodrigo

I've got the same problem. Could you please check?

Tx is 3c0f625a36bf9f3e2481ec12b55062297c7428e2158e1e5ba5808f75a5871afe, thank you!


Edit: mgwBTC arrived, thanks!
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on October 30, 2014, 10:44:57 pm
Nice, finaly my BTC arrived :)
...though it took close to 22 hours.
Title: Re: Multigateway User Support Thread
Post by: CRServers on October 31, 2014, 02:53:25 am
Yup, I finally got mine also.
It took almost 24 hours  :-\
Title: Re: Multigateway User Support Thread
Post by: Dervish on October 31, 2014, 06:07:30 am
I have withdrawed 10 btc more than 4 hours ago. I have not get them yet. Could you check it?
Tx: 3685128166995127496

Upd: Received
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on October 31, 2014, 04:10:27 pm
So today I made a withdraw...and am happy to report that it only took halve an hour to hit the Bitcoin Blockchain  8)

*HAPPY*
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on October 31, 2014, 10:02:41 pm
^ and that's how normally it has to be.

We have made the first BTC deposits and withdrawals in the Multigateway production servers :) processing time has been 45-60 minutes in both cases. So we hope these times around the hour mark will be the norm. Almost ready...
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 01, 2014, 12:35:06 am
^ and that's how normally it has to be.

We have made the first BTC deposits and withdrawals in the Multigateway production servers :) processing time has been 45-60 minutes in both cases. So we hope these times around the hour mark will be the norm. Almost ready...

Awesome! As soon as they are ready and good to go for public use, I will spread the word about how cool MGW is.

While 45-60 min are way better then 6 - 22 hours, why dose it take that long? To my understanding withdraw requests will start to process after 4 confirms on the Nxt block-chain...why dose it take that long to process? What would make the processing times faster, a better server?

I mean, 60 min is not that bad and in most cases fast enough...just curies why it isn't faster ;)
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 01, 2014, 01:46:25 am
^ and that's how normally it has to be.

We have made the first BTC deposits and withdrawals in the Multigateway production servers :) processing time has been 45-60 minutes in both cases. So we hope these times around the hour mark will be the norm. Almost ready...

Awesome! As soon as they are ready and good to go for public use, I will spread the word about how cool MGW is.

While 45-60 min are way better then 6 - 22 hours, why dose it take that long? To my understanding withdraw requests will start to process after 4 confirms on the Nxt block-chain...why dose it take that long to process? What would make the processing times faster, a better server?

I mean, 60 min is not that bad and in most cases fast enough...just curies why it isn't faster ;)
the faster you accept a tx, the greater the chance it isnt real
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 01, 2014, 01:53:49 am
So its actually not 4 confirmations untill a transaction is geting processed, but rather 40 confirmations?
If its that, then that would be a logical reason for the 45-60min :)
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 01, 2014, 02:00:40 am
So its actually not 4 confirmations untill a transaction is geting processed, but rather 40 confirmations?
If its that, then that would be a logical reason for the 45-60min :)
bitcoin averages 10 minutes per confirmation, up to an hour is actually somewhat common. like a 6 minute block for NXT.
I think most NXT peoples forget how painfully slow bitcoin is
Title: Re: Multigateway User Support Thread
Post by: Tosch110 on November 01, 2014, 03:19:23 am
I think most NXT peoples forget how painfully slow bitcoin is

Yep, I can confirm this experience :D
Title: Re: Multigateway User Support Thread
Post by: marek3ball on November 01, 2014, 01:37:29 pm
Great progress! Sometimes I feel like I have spent whole day on exchanges with only a little btc and his clones.

How is MGW planed for the future? Now when some production MGW servers are running, will be there more servers and if the production servers will be offline, the new ones will work seamlessly?

Or if some big player will not trust other servers running 24/7 then he will make some own and will be sure that MGW will never stop working?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 01, 2014, 05:42:16 pm
How is MGW planed for the future? Now when some production MGW servers are running, will be there more servers and if the production servers will be offline, the new ones will work seamlessly?

Or if some big player will not trust other servers running 24/7 then he will make some own and will be sure that MGW will never stop working?

As far as I know, the MGW code was built with scalability in mind so it could be made to work with a larger pool of servers. So in theory it is possible, although it would require to be developed. Also, when phasing comes to the Nxt blockchain there will be several possible enhancements. This is why need to find a dev that can put focus on MGW coding in the near future. James is always there for critical interventions, but he will hardly have time to develop MGW.

For the coming production servers, the server specs have improved. Frohike is enhancing security, Anton (server admin working with Coinomat) has added a modification to automatically respawn the MGW daemon in case of software crash, and there's other monitoring features in the to-do list. So there are improvements in the short term, and I hope we'll find the way to have continuous development.
Title: Re: Multigateway User Support Thread
Post by: Cryptographer on November 01, 2014, 07:25:45 pm
So, mgwBTC withdrawals are going through pretty fast these days?

Edit: Yep! about half an hour to appear on the blockchain
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 01, 2014, 07:46:07 pm
So, mgwBTC withdrawals are going through pretty fast these days?

Edit: Yep! about half an hour to appear on the blockchain

The current Nxt Services Plugin 1.4.9.1 still uses development servers, but the next GUI update may start using production servers. We'll announce this change when it happens, including the simple steps to follow for existing MGW users.

Withdrawals are working smooth now because development servers are up and synced. Production servers are meant to be more stable than development servers, so long processing times happen less frequently.

 
Title: Re: Multigateway User Support Thread
Post by: Cryptographer on November 01, 2014, 11:39:34 pm
Hm well, stuck now... been a few hours
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 01, 2014, 11:51:17 pm
So its actually not 4 confirmations untill a transaction is geting processed, but rather 40 confirmations?
If its that, then that would be a logical reason for the 45-60min :)
bitcoin averages 10 minutes per confirmation, up to an hour is actually somewhat common. like a 6 minute block for NXT.
I think most NXT peoples forget how painfully slow bitcoin is

Ah, so the 45 - 60 min are until first confirmation  on the bitcoin blockchain?

....ah well, I will just wait for the new servers to be released and test the speeds then. Looking forword to that :)
Title: Re: Multigateway User Support Thread
Post by: Cryptographer on November 02, 2014, 12:02:14 am
yeah but after that it's just normal blockchain times... my latest withdrawal has not gone through yet though and its been a few hours, one from earlier today went through in like 30 mins
Title: Re: Multigateway User Support Thread
Post by: huafei on November 02, 2014, 02:59:39 am
Quote
Server Cluster #0 – BTC : WORKING (Warning: Slow Service)
what is that mean? how many times we will pay to withdraw mgwBTC in blokchain?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 02, 2014, 09:29:03 am
Quote
Server Cluster #0 – BTC : WORKING (Warning: Slow Service)
what is that mean? how many times we will pay to withdraw mgwBTC in blokchain?

That warning was added to the website since overall the processing times were slower than usual, and It has nothing to do with the fees. When requesting a withdrawal, there's a 0.0001 mgwBTC Multigateway fee, and the regular 0.0001 BTC fee for the BTC blockchain miners, regardless of how fast the withdrawals are processed.
Title: Re: Multigateway User Support Thread
Post by: huafei on November 02, 2014, 09:39:47 am
take a lot of time in process between NXT and BTC blockchian
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 02, 2014, 10:11:28 am
take a lot of time in process between NXT and BTC blockchian

This depends on the time between Nxt blocks, the time between BTC blocks and the status of the servers.

Development servers require ten confirmations in the Nxt blockchain before accepting a Nxt transaction (a deposit address request, or a mgwBTC withdrawal). Past those confirmations, if the three servers are up they will catch and queue the request. Servers process periodically the withdrawals in batch and sign the BTC transactions, that will be included in the BTC blockchain also following its block times.

So the processing times in MGW are variable, although if nothing causes an extra delay these times will oscillate between 45 and 90 minutes (time between requesting the withdrawal and seeing the BTC transaction pop up in your wallet).  But if one of the development servers is down, for instance, or requires maintenance, the total processing time will grow as much as the downtime/maintenance time for the server.

As has been said before, we expect to minimize down times (thus speeding up processing times) in the production servers. These are already working and they will be open to users as soon as stress test cases are finished and a new GUI is available.   
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 02, 2014, 11:06:43 am

Development servers require ten confirmations in the Nxt blockchain before accepting a Nxt transaction (a deposit address request, or a mgwBTC withdrawal). Past those confirmations, if the three servers are up they will catch and queue the request. Servers process periodically the withdrawals in batch and sign the BTC transactions, that will be included in the BTC blockchain also following its block times.


So in theorie, if the Nxt block times would be 1 min and one knows when the withdraws are processed and times it accordingly. The withdraw time could be ~10min minimum?




As has been said before, we expect to minimize down times (thus speeding up processing times) in the production servers. These are already working and they will be open to users as soon as stress test cases are finished and a new GUI is available.

Cool, cant wait for them to go online.

Already waiting 10 hours for my last mgwBTC withdraw :P
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 02, 2014, 12:55:50 pm

Development servers require ten confirmations in the Nxt blockchain before accepting a Nxt transaction (a deposit address request, or a mgwBTC withdrawal). Past those confirmations, if the three servers are up they will catch and queue the request. Servers process periodically the withdrawals in batch and sign the BTC transactions, that will be included in the BTC blockchain also following its block times.


So in theorie, if the Nxt block times would be 1 min and one knows when the withdraws are processed and times it accordingly. The withdraw time could be ~10min minimum?




As has been said before, we expect to minimize down times (thus speeding up processing times) in the production servers. These are already working and they will be open to users as soon as stress test cases are finished and a new GUI is available.

Cool, cant wait for them to go online.

Already waiting 10 hours for my last mgwBTC withdraw :P
MGW is currently using dgex response times
Title: Re: Multigateway User Support Thread
Post by: _mr_e on November 03, 2014, 12:03:05 am
awaiting withdraw from 20 hours ago: 8778298445533456828
Title: Re: Multigateway User Support Thread
Post by: huafei on November 03, 2014, 12:37:29 am
sorry, what is
Quote
dgex response times
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 03, 2014, 01:30:36 am

Development servers require ten confirmations in the Nxt blockchain before accepting a Nxt transaction (a deposit address request, or a mgwBTC withdrawal). Past those confirmations, if the three servers are up they will catch and queue the request. Servers process periodically the withdrawals in batch and sign the BTC transactions, that will be included in the BTC blockchain also following its block times.


So in theorie, if the Nxt block times would be 1 min and one knows when the withdraws are processed and times it accordingly. The withdraw time could be ~10min minimum?




As has been said before, we expect to minimize down times (thus speeding up processing times) in the production servers. These are already working and they will be open to users as soon as stress test cases are finished and a new GUI is available.

Cool, cant wait for them to go online.

Already waiting 10 hours for my last mgwBTC withdraw :P
MGW is currently using dgex response times
hmmh...

Well its 24 hours now and no sign.

I could cry,  bought on bter at 58. When price fell to 53 I thoght I would sell for 57 on mgw and would rebuy with a small profit on bter again. I calculated around 6 hours for the btc to hit bter...
Now 24 hours later, I already lost 15k (if price stays at that level and dosn't come back down).
Guess it was a bad Idea from me to use mgw at its current state for this :P
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 03, 2014, 01:53:37 am
sorry, what is
Quote
dgex response times

Dgex was the first exchange to trade Nxt, it was build just for Nxt actually.

It's volume died out due to them handling withdraws manualy which led to extream waiting times. When I still used them,  they normaly took 3-12 hours for my withdraws. Once I remember I had to wait more the 24 hours, but that was just once.
Title: Re: Multigateway User Support Thread
Post by: nextcafe on November 03, 2014, 06:27:18 am
Any Idea when LTC is gonna come back online?
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 03, 2014, 10:52:31 am
James, would you mind checking if MGW is still runing, or maybe has crashed?

Its 34 hours now (tx ID 3445285522373723502 (http://localhost:7876/index.html#) ) and its still not there. This can't be "normel" slow processing time, maybe MGW froze and needs to be restarted or something?
Title: Re: Multigateway User Support Thread
Post by: creemej on November 03, 2014, 01:12:44 pm
When will there be a new Plugin release compatible with NRS version 1.3.2?
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 03, 2014, 02:19:08 pm
James, would you mind checking if MGW is still runing, or maybe has crashed?

Its 34 hours now (tx ID 3445285522373723502 (http://localhost:7876/index.html#) ) and its still not there. This can't be "normel" slow processing time, maybe MGW froze and needs to be restarted or something?

Finaly!!! 37 hours later, it hit the blockchain!
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 03, 2014, 02:51:10 pm
James, would you mind checking if MGW is still runing, or maybe has crashed?

Its 34 hours now (tx ID 3445285522373723502 (http://localhost:7876/index.html#) ) and its still not there. This can't be "normel" slow processing time, maybe MGW froze and needs to be restarted or something?

Finaly!!! 37 hours later, it hit the blockchain!
no withdraws on weekend
that is the dgex way :)
I just ignore the MGW servers on the weekends so I can concentrate on coding, sorry for delays, the production servers are almost here and will do a much better job on uptime and response time

James
Title: Re: Multigateway User Support Thread
Post by: Cryptographer on November 03, 2014, 03:08:07 pm
James, would you mind checking if MGW is still runing, or maybe has crashed?

Its 34 hours now (tx ID 3445285522373723502 (http://localhost:7876/index.html#) ) and its still not there. This can't be "normel" slow processing time, maybe MGW froze and needs to be restarted or something?

Finaly!!! 37 hours later, it hit the blockchain!

Looks like mine hit also.
Title: Re: Multigateway User Support Thread
Post by: Dervish on November 10, 2014, 05:45:41 pm
I have withdrawed 15 btc more than 3 hours ago. I have not get them yet. Could you check it?
Tx: 10484864427217290039
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on November 10, 2014, 05:50:27 pm
I have withdrawed 15 btc more than 3 hours ago. I have not get them yet. Could you check it?
Tx: 10484864427217290039


Please wait atleast 24-48 hours before starting a support request. The MGW runs on developement servers at this moment, it isn't on production servers.
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on November 13, 2014, 06:37:42 pm
It has been 44 hours since I deposited to my MGW account, still nothing...

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M
Title: Re: Multigateway status reports
Post by: Berry on November 13, 2014, 06:55:30 pm

I try to use it the very first time.

I installed this supernet 1.3.2.2 file and copied he nxt_db folder from NXT-WalletWin but it still tries to download the whole blockchain.
Is it normal or am I doing something wrong?
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on November 13, 2014, 06:57:10 pm
Oh, and for people who haven't heard the news: use the NEW multigateway and the NEW mgwBTC asset http://multigateway.org/

https://nxtforum.org/nxtservices-releases/multigateway-production-servers-online-with-supernet-release/
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on November 13, 2014, 08:16:27 pm
So what about my transaction to old MGW? Is that going to get there?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 13, 2014, 08:46:35 pm
So what about my transaction to old MGW? Is that going to get there?

Your old deposit address is still in the wallet of development servers, and development servers will still be maintained for a while, so your deposit should arrive and be processed. Response times, though, are another question.
Title: Re: Re: Multigateway status reports
Post by: VanBreuk on November 13, 2014, 09:14:32 pm
I try to use it the very first time.

I installed this supernet 1.3.2.2 file and copied he nxt_db folder from NXT-WalletWin but it still tries to download the whole blockchain.
Is it normal or am I doing something wrong?

Users have reported today that this first SuperNET release doesn't like nxt_db if it comes from Nxt Client v1.3.3, released yesterday few hours before SuperNET. I tried it yesterday with the database from Nxt Client v1.3.2 and it worked fine, so I introduced this tip in the first (rushed) update in http://multigateway.org. I will edit it to warn about this exception.

If you were trying to re-use nxt_db from Nxt Client 1.3.2 or earlier, it should work fine.

I'm merging your post and this reply into the Multigateway User Support thread.
Title: Re: Multigateway User Support Thread
Post by: nextcafe on November 14, 2014, 02:35:54 am
When you send to the new asset ID does it generate a new deposit address?
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on November 14, 2014, 09:45:59 am
Could someone please check my deposit on old MGW, please?

It has been 60 hours now, I don't believe it's a regular thing...

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 14, 2014, 01:00:07 pm
SuperNET v1.3.3.1 has been released (https://nxtforum.org/index.php?topic=6557.0) :)

This is distilled from Nxt 1.3.3 core and solves the compatibility problems between SuperNET and the Nxt 1.3.3 database (nxt_db folder) reported yesterday by some users.

When you send to the new asset ID does it generate a new deposit address?

The new BTC deposit address for production servers has to be generated by user request from the SuperNET Multigateway section.

Actually I don't understand what you mean with "when you send to the new asset ID"...

Could someone please check my deposit on old MGW, please?

It has been 60 hours now, I don't believe it's a regular thing...

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Forwarded this to James, hopefully he can look into it soon.
Title: Re: Multigateway User Support Thread
Post by: xcn on November 14, 2014, 03:03:54 pm
it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

withdrawal address: 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i
Title: Re: Multigateway User Support Thread
Post by: Pilot on November 14, 2014, 03:14:09 pm
Thanks for getting the Production servers up to everyone involved. This is a great project.

Was there actually a need to change the assets though? That's going to cause a huge amount of confusion for quite some time. Was it not possible to provide the BTC/NXT Keys from the beta servers to the production server operators?

I mean, the toothpaste is out of the tube at this point, but it's just a head shaker.
Title: Re: Multigateway User Support Thread
Post by: damon on November 14, 2014, 03:40:36 pm
I have some Blackcoin I want to store on the Multigateway - I tried requesting a Blackcoin address both through the old version 1.3.2 (13563328046340660339) and the new 1.3.3 ((3121780228594767883) still no deposit address.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 14, 2014, 03:52:49 pm
it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

account number: NXT-XHH6-RXZ4-6M59-9C4V7
withdrawal address: 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i

This is actually outside of production servers (PS) jurisdiction, PS are online and working.

The issue with delayed withdrawals during migration can happen because the process is as follows:

1. User requests a swap of old assets for PS mgwBTC
2. The share swap script sends the PS mgwBTC assets to the user
3. I push a transfer of the corresponding amount of BTC from development servers to PS to keep things under tally.

If these transfers are delayed because dev servers are on hold, withdraws through PS will also be delayed because PS are waiting for the funds to arrive in order to verify and process withdrawals.

So I hope that dev servers will catch up with the transfers soon and then PS can keep doing their job.

Thanks for getting the Production servers up to everyone involved. This is a great project.

Was there actually a need to change the assets though? That's going to cause a huge amount of confusion for quite some time. Was it not possible to provide the BTC/NXT Keys from the beta servers to the production server operators?

I mean, the toothpaste is out of the tube at this point, but it's just a head shaker.

The need for a new mgwBTC for PS was required by James and anon136 for several technical reasons I cannot elaborate much about. I was aware that this would make things more complicated during the migration process and involve more maintenance and following, but there did not seem to be an alternative, so we devised the simplest way for the users to follow the migration.

I'm following asset swaps as closely as possible, and PS are working. Hopefully the BTC transit will start to work faster so the internal side of migration will stop causing significant delays to users.

I have some Blackcoin I want to store on the Multigateway - I tried requesting a Blackcoin address both through the old version 1.3.2 (13563328046340660339) and the new 1.3.3 ((3121780228594767883) still no deposit address.

Blackcoin is managed by the second cluster (team Starbuck). The realtime status shows two servers are currently unreachable - http://teamstarbuckmgw.wordpress.com/

Hopefully they will see this, but I'm sending them a warning to restart the daemon so requests are processed again.
Title: Re: Multigateway User Support Thread
Post by: frohlocke on November 14, 2014, 06:02:46 pm
Could so pls check tx 13344565869854519436. "redeem":"BTC","withdrawaddr":"1PsVr9878Q2zGYiDkt1rzVFUwSX6mpRoEE","InstantDEX":""}
thx
(Used NEW supernetclient and new Asset)
Title: Re: Multigateway User Support Thread
Post by: Pilot on November 14, 2014, 09:20:50 pm
Yea, now that BTC is on production servers, I'll start using it again.

I assume it is not wise to send to the MGW from an exchange or a miner? Is this true?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 14, 2014, 09:49:22 pm
I assume it is not wise to send to the MGW from an exchange or a miner? Is this true?

If you mean to deposit BTC, I see no reason to have problems. You're sending to a BTC address, the only unusual aspect is that it is a multisig address so it starts with a 3-, but unless the sending scripts got confused with this, it should work like the usual withdraw to your wallet address.

When testing, I deposited BTC directly from Poloniex without problems.
Title: Re: Multigateway User Support Thread
Post by: xcn on November 15, 2014, 05:46:49 am
it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

withdrawal address:1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i

This is actually outside of production servers (PS) jurisdiction, PS are online and working.


I used new supernet client to deposit and withdraw. There was already a new asset (17554243582654188572) and a new multisig BTC address (3A3abmQBQSMTee9sQHjWiWe1kinXdhj2FV)
deposit was fine and i got my asset quite fast.

Then i wanted to withdraw to 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i
Asset was redeemed, but no BTC still on the blockchain.

i don't get it, how's this not a PS jurisdiction. :/
Title: Re: Multigateway User Support Thread
Post by: mystcoin on November 15, 2014, 06:23:57 am
James,

I withdrew 0.53794378 BTC from your system about 45 hours ago, but it hasn't appeared in my wallet yet.

TxID: 10457638724930051646
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 15, 2014, 06:27:32 am
James,

I withdrew 0.53794378 BTC from your system about 45 hours ago, but it hasn't appeared in my wallet yet.

TxID: 10457638724930051646
sorry
servers got overloaded, since I had to run two copies of MGW in parallel
to solve this I have been working on adding DB support to the BTCD MGW

the problem is one server restarted and just when that one caught up, another one restarted...

Once I get the DB version working (in testing now), this problem should go away

James
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 15, 2014, 06:50:00 am
it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

account number: NXT-XHH6-RXZ4-6M59-9C4V7
withdrawal address:1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i

This is actually outside of production servers (PS) jurisdiction, PS are online and working.


I used new supernet client to deposit and withdraw. There was already a new asset (17554243582654188572) and a new multisig BTC address (3A3abmQBQSMTee9sQHjWiWe1kinXdhj2FV)
deposit was fine and i got my asset quite fast.

Then i wanted to withdraw to 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i
Asset was redeemed, but no BTC still on the blockchain.

i don't get it, how's this not a PS jurisdiction. :/

Please read again... Users are depositing BTC in production servers just fine, but we're also swapping old assets for the new ones. As old assets are redeemed, BTC (corresponding to the old assets) is withdrawn from development servers and deposited to the production servers.

If development servers are delayed when processing withdrawals, production servers take much longer to receive the BTC being transferred. 

And if those BTC are not received in PS, while withdraws are also requested in PS by users, the servers see a problem in balance between assets and actual BTC in the wallet and hold any withdraws.

As soon as development servers process all the queued withdraws, including the internal ones towards PS, then PS will receive their BTC and will start processing withdraws themselves normally.

But if development servers are stuck, there's nothing PS can do to start processing withdraws properly unless the BTC are finally transferred, and that is on the development server side. That's why I said the current problem is not in PS jurisdiction; there's nothing we can do but wait for dev servers to catch up, even if PS are working perfectly well otherwise.
Title: Re: Multigateway User Support Thread
Post by: xcn on November 15, 2014, 08:03:31 am
it's a couple of hours i made a withdrawal from MGW and bitcoins are not on the blockchain yet :(

account number: NXT-XHH6-RXZ4-6M59-9C4V7
withdrawal address:1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i

This is actually outside of production servers (PS) jurisdiction, PS are online and working.


I used new supernet client to deposit and withdraw. There was already a new asset (17554243582654188572) and a new multisig BTC address (3A3abmQBQSMTee9sQHjWiWe1kinXdhj2FV)
deposit was fine and i got my asset quite fast.

Then i wanted to withdraw to 1486ZpcMtbpUP8w7ri99jeqPuqioPEfb1i
Asset was redeemed, but no BTC still on the blockchain.

i don't get it, how's this not a PS jurisdiction. :/

Please read again... Users are depositing BTC in production servers just fine, but we're also swapping old assets for the new ones. As old assets are redeemed, BTC (corresponding to the old assets) is withdrawn from development servers and deposited to the production servers.

If development servers are delayed when processing withdrawals, production servers take much longer to receive the BTC being transferred. 

And if those BTC are not received in PS, while withdraws are also requested in PS by users, the servers see a problem in balance between assets and actual BTC in the wallet and hold any withdraws.

As soon as development servers process all the queued withdraws, including the internal ones towards PS, then PS will receive their BTC and will start processing withdraws themselves normally.

But if development servers are stuck, there's nothing PS can do to start processing withdraws properly unless the BTC are finally transferred, and that is on the development server side. That's why I said the current problem is not in PS jurisdiction; there's nothing we can do but wait for dev servers to catch up, even if PS are working perfectly well otherwise.


Ok, i understand now, thank you.
Title: Re: Multigateway User Support Thread
Post by: cobaltskky on November 15, 2014, 02:02:17 pm
I have some Blackcoin I want to store on the Multigateway - I tried requesting a Blackcoin address both through the old version 1.3.2 (13563328046340660339) and the new 1.3.3 ((3121780228594767883) still no deposit address.

Hi, Damon - I apologize for the inconvenience.  One of our BC nodes is experiencing some issues right now.
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 15, 2014, 06:45:11 pm
NXT is running out of memory and crashing
So I need to fiddle with the MGW dev servers to fix this
sorry for delay

James
Title: Re: Multigateway User Support Thread
Post by: Bitfinex_USD on November 15, 2014, 10:43:00 pm
72 hours since I requested the BTC withdrawal. Any ETA on it?
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 15, 2014, 11:11:34 pm
72 hours since I requested the BTC withdrawal. Any ETA on it?
The NXT core is crashing, not enough memory to even load the blockchain
so just as one server catches up, a different one runs out of memory
things are going slowly, but I am making some progress. DB version is almost working and it uses much less memory

James
Title: Re: Multigateway User Support Thread
Post by: _mr_e on November 15, 2014, 11:22:58 pm
72 hours since I requested the BTC withdrawal. Any ETA on it?
The NXT core is crashing, not enough memory to even load the blockchain
so just as one server catches up, a different one runs out of memory
things are going slowly, but I am making some progress. DB version is almost working and it uses much less memory

James

Is this the production servers?
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 15, 2014, 11:31:05 pm
72 hours since I requested the BTC withdrawal. Any ETA on it?
The NXT core is crashing, not enough memory to even load the blockchain
so just as one server catches up, a different one runs out of memory
things are going slowly, but I am making some progress. DB version is almost working and it uses much less memory

James

Is this the production servers?
no, they have like 48 GB of RAM!

unexpected the BTCD ended up on dev servers, so I have to run two instances of MGW and this pushed the memory footprint to where NXT crashes...

Had to add DB to MGW someday, so just ended up being this weekend. after this, there wont be memory issues
Title: Multigateway no withraw BTC
Post by: bikapata on November 16, 2014, 09:23:30 am
I tryed withdrawing 0.005 BTC from your system at 15/11/2014 21:13:48, but nothing happens in my BTC wallet.
Transaction: 11840876103961905318
Public Message:
{"redeem":"BTC","withdrawaddr":"1PdqyZhpGevVRc5G8NRHE1c1HYfZWu7NBG","InstantDEX":""}
Title: Re: Multigateway User Support Thread
Post by: cr7yp on November 16, 2014, 02:06:49 pm
Is deposit out of order, too? I send some blackcoins and dogecoins to my mgw deposit addresses four hours ago without having received them yet.  :-\
Title: Re: Multigateway no withraw BTC
Post by: VanBreuk on November 16, 2014, 06:02:51 pm
I tryed withdrawing 0.005 BTC from your system at 15/11/2014 21:13:48, but nothing happens in my BTC wallet.
Transaction: 11840876103961905318
Public Message:
{"redeem":"BTC","withdrawaddr":"1PdqyZhpGevVRc5G8NRHE1c1HYfZWu7NBG","InstantDEX":""}

Please see this post a little above - https://nxtforum.org/index.php?topic=4079.msg130876#msg130876

In short, withdrawals are on hold until development servers catch up. I hope that will be soon.

Is deposit out of order, too? I send some blackcoins and dogecoins to my mgw deposit addresses four hours ago without having received them yet.  :-\

BTC deposit works fine in production servers. BC and DOGE are handled by the second cluster (starbuck). Last friday they got two servers down, and they were warned about the issue. One server is back up, the other is still unreachable. Again, I hope the operator will fix the issue soon.

I apologize, it is frustrating after all the work done to get production servers running BTC that, precisely in the first 2-3 days after production servers go on line, the service suffers from different issues in the other servers. Rest assured these issues will end soon.
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 17, 2014, 10:56:12 am
I finally got the NXT stabilized (it used to keep getting out if sync and forcing MGW to restart), but the bitcoind seems to be behaving strangely

I have disabled the BTCD MGW totally and stopped all my SuperNET testing. restarted all three servers and so I sure hope it will catch up and complete.

At least i have a new MGW that uses much less memory, so hopefully all will be well soon

James
Title: Re: Multigateway User Support Thread
Post by: samson on November 17, 2014, 09:39:08 pm
Still waiting on my withdrawal from Saturday.  Hopefully soon! :-\

Transaction 13311087141968676466 Info
Quantity:   0.3644
Sender:   You
Recipient:   NXT-3TKA-UH62-478B-DQU6K
Public Message
{"redeem":"BTC","withdrawaddr":"1BD9XgHEAuYE5CzAVAUwHnXPRhjJcc83p","InstantDEX":""}
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 17, 2014, 09:52:46 pm
Still waiting on my withdrawal from Saturday.  Hopefully soon! :-\

Transaction 13311087141968676466 Info
Quantity:   0.3644
Sender:   You
Recipient:   NXT-3TKA-UH62-478B-DQU6K
Public Message
{"redeem":"BTC","withdrawaddr":"1BD9XgHEAuYE5CzAVAUwHnXPRhjJcc83p","InstantDEX":""}
me too. I dont know why the servers are having problems
I put it into slow mode so it will hopefully turtle its way to completion
cannot give time estimate

James
Title: Re: Multigateway User Support Thread
Post by: Buratino on November 18, 2014, 02:46:05 pm
Still waiting on my withdrawal from Saturday.  Hopefully soon! :-\

Transaction 13311087141968676466 Info
Quantity:   0.3644
Sender:   You
Recipient:   NXT-3TKA-UH62-478B-DQU6K
Public Message
{"redeem":"BTC","withdrawaddr":"1BD9XgHEAuYE5CzAVAUwHnXPRhjJcc83p","InstantDEX":""}
me too. I dont know why the servers are having problems
I put it into slow mode so it will hopefully turtle its way to completion
cannot give time estimate

James

Same situation. Waiting for withdrawal over 72 hours. Hope it will be OK.
Title: Re: Multigateway User Support Thread
Post by: kseistrup on November 18, 2014, 02:56:29 pm
I'm still waiting for a mgwBTCD→BTCD transfer (txid 11240607875768885753):

Code: [Select]
Type: Asset Transfer
Asset Name: mgwBTCD
Quantity: 1
Sender: You
Recipient: NXT-JXRD-GKMR-WD9Y-83CK7
 Public Message
{"redeem":"BTCD","withdrawaddr":"RFDpCG3ufe3SQqZpcLo61j2NT1CScWVj8X","InstantDEX":""}

Cheers.
Title: Re: Multigateway User Support Thread
Post by: JackCelere on November 18, 2014, 08:15:47 pm
Waiting for a BTC withdrawal for five days. I've used the withdrawal option thanks to the NxtServices plugin. What have I done wrong? Transaction ID: 2080528002592549149. Attached message:
Quote
{"redeem":"BTC","withdrawaddr":"1Jp5uEiJBbzarrN7tLW179ar67koqCDUVR","InstantDEX":""}

Title: Re: Multigateway User Support Thread
Post by: samson on November 18, 2014, 09:18:50 pm
Waiting for a BTC withdrawal for five days. I've used the withdrawal option thanks to the NxtServices plugin. What have I done wrong? Transaction ID: 2080528002592549149. Attached message:
Quote
{"redeem":"BTC","withdrawaddr":"1Jp5uEiJBbzarrN7tLW179ar67koqCDUVR","InstantDEX":""}

You didn't do anything wrong.  The new productions servers are having issues so no withdrawals or deposits are being processed.  James has said the servers are in the process of catching up with each other but there is no ETA on when withdrawals will be rolling out.  Just sit back and hope BTC doesn't fall too much!
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 18, 2014, 09:21:25 pm
To anyone who had any issues with DOGE, VIA or Blackcoin - the second cluster is now updated and all operations should be working now.

Waiting for a BTC withdrawal for five days. I've used the withdrawal option thanks to the NxtServices plugin. What have I done wrong? Transaction ID: 2080528002592549149. Attached message:
Quote
{"redeem":"BTC","withdrawaddr":"1Jp5uEiJBbzarrN7tLW179ar67koqCDUVR","InstantDEX":""}

You didn't do anything wrong, withdrawals haven't been processed in development servers for the last 5-6 days. Waiting for them to catch up, this should be one of their last seizures before they go offline after migration.
Title: Re: Multigateway User Support Thread
Post by: Dervish on November 19, 2014, 07:16:54 am
I have withdrawed 16 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 3360086953939548762
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 19, 2014, 07:33:42 am
I have withdrawed 16 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 3360086953939548762
I see it.
all three servers were literally 5 minutes away from being caught up, then NXT hit a little block shuffle and all three servers restarted. It was horrible. I have been trying for a long time to just get all three servers, but always something has gone wrong.

There is some bug in there that causes a restart and it happens on one of the three servers during the restart process. So I have had to optimize the startup sequence to go a lot faster. This was unexpected delay, but required as after so many restarts, it seemed that it might never all three get all the way done.

I am currently testing a DB based MGW that reduces its memory footprint and also saves its progress so each time it runs, even if it restarts, it gets closer and closer to being done. While not optimal, this should let all three MGW servers to catch up.

I am really sorry about all these delays. The BTC blockchain is just so big, it is not a good idea to run them on my small configuration dev servers. Just need to get through the transition and things will be smooth.

James
Title: Re: Multigateway User Support Thread
Post by: Dervish on November 19, 2014, 03:48:19 pm
I have withdrawed 16 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 3360086953939548762
I see it.
Still have not received.
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 19, 2014, 09:26:56 pm
I have withdrawed 16 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 3360086953939548762
I see it.
Still have not received.
sorry, had to get some sleep. trying again
Title: Re: Multigateway User Support Thread
Post by: kseistrup on November 19, 2014, 09:29:40 pm
I'm still waiting for a mgwBTCD→BTCD transfer (txid 11240607875768885753):

Code: [Select]
Type: Asset Transfer
Asset Name: mgwBTCD
Quantity: 1
Sender: You
Recipient: NXT-JXRD-GKMR-WD9Y-83CK7
 Public Message
{"redeem":"BTCD","withdrawaddr":"RFDpCG3ufe3SQqZpcLo61j2NT1CScWVj8X","InstantDEX":""}

Cheers.

Any news on mgwBTCD→BTCD?
Title: Re: Multigateway User Support Thread
Post by: JackCelere on November 19, 2014, 10:43:22 pm
Waiting for a BTC withdrawal for five days. I've used the withdrawal option thanks to the NxtServices plugin. What have I done wrong? Transaction ID: 2080528002592549149. Attached message:
Quote
{"redeem":"BTC","withdrawaddr":"1Jp5uEiJBbzarrN7tLW179ar67koqCDUVR","InstantDEX":""}
You didn't do anything wrong.  The new productions servers are having issues so no withdrawals or deposits are being processed.  James has said the servers are in the process of catching up with each other but there is no ETA on when withdrawals will be rolling out.  Just sit back and hope BTC doesn't fall too much!
You didn't do anything wrong, withdrawals haven't been processed in development servers for the last 5-6 days. Waiting for them to catch up, this should be one of their last seizures before they go offline after migration.
Thank you for your answers. Hope it won't be too long, I'm holding someone who already delivers me in hostage.
Title: Re: Multigateway User Support Thread
Post by: Dervish on November 20, 2014, 04:55:01 pm
I have withdrawed 16 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 3360086953939548762
I see it.
Still have not received.
sorry, had to get some sleep. trying again
Still have not received.
Title: Re: Multigateway User Support Thread
Post by: sepehr on November 21, 2014, 08:22:47 am
Any updates about this issue?  ???

Thanks a lot james for your efforts! Production server seems still need james! ;)

I hope he can solve this dependency :D
Title: Re: Multigateway User Support Thread
Post by: frohlocke on November 21, 2014, 11:42:44 am
Also still waiting...

EDIT Received THX!
Title: Re: Multigateway User Support Thread
Post by: qwen on November 21, 2014, 02:16:28 pm
I have withdrawed 16 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 3360086953939548762
I see it.
Still have not received.
sorry, had to get some sleep. trying again
Still have not received.
ну это нормально...
в последнее время...
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 21, 2014, 03:47:43 pm
And there was a loud POP... and much rejoicing :)

The last performance improvements done by James in development servers have finally processed the stuck withdraws, including the pending BTC transfer to thirsty production servers.

So BTC deposits and withdraws in production servers can now work normally. Confirmation times are set to be a little longer during these migration days, but we won't have a bump like this again.

Thanks for the work, James.

Edit: For anyone who hasn't done so yet, please grab SuperNET v1.3.3.1 (https://nxtforum.org/index.php?topic=6557.0) to use Multigateway with production servers. Holders of the previous mgwBTC asset, please swap your assets - instructions here - https://nxtforum.org/nxtservices-releases/multigateway-production-servers-online-with-supernet-release/
Title: Re: Multigateway User Support Thread
Post by: Pilot on November 21, 2014, 04:06:16 pm
And there was a loud POP... and much rejoicing :)

The last performance improvements done by James in development servers have finally processed the stuck withdraws, including the pending BTC transfer to thirsty production servers.

So BTC deposits and withdraws in production servers can now work normally. Confirmation times are set to be a little longer during these migration days, but we won't have a bump like this again.

Thanks for the work, James.

Edit: For anyone who hasn't done so yet, please grab SuperNET v1.3.3.1 (https://nxtforum.org/index.php?topic=6557.0) to use Multigateway with production servers. Holders of the previous mgwBTC asset, please swap your assets - instructions here - https://nxtforum.org/nxtservices-releases/multigateway-production-servers-online-with-supernet-release/

Is supernet 1.3.4 imminent to match the new NRS version?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 21, 2014, 04:13:10 pm
Is supernet 1.3.4 imminent to match the new NRS version?

SuperNET 1.3.3.1 is working fine now, the same way NRS 1.3.3 works fine now.

The urge for Lite MGW/Nxt Services updates in the previous months happened mostly because it was a plugin, but now with SuperNET as a standalone, NRS-based build updates will only be needed if

1 - SuperNET GUI needs to patch anything, add a feature, a coin is added to MGW, etc
2 - Hard fork in Nxt, or new NRS release requires mandatory upgrade for users running the NRS version that latest SuperNET is based upon

That said, I don't think it will be long before 1.3.4.1 is released because we'll need to change some details soon in the MGW side of GUI.
 
Title: Re: Multigateway User Support Thread
Post by: Pilot on November 21, 2014, 04:17:39 pm
Is supernet 1.3.4 imminent to match the new NRS version?

SuperNET 1.3.3.1 is working fine now, the same way NRS 1.3.3 works fine now.

The urge for Lite MGW/Nxt Services updates in the previous months happened mostly because it was a plugin, but now with SuperNET as a standalone, NRS-based build updates will only be needed if

1 - SuperNET GUI needs to patch anything, add a feature, a coin is added to MGW, etc
2 - Hard fork in Nxt, or new NRS release requires mandatory upgrade for users running the NRS version that latest SuperNET is based upon

That said, I don't think it will be long before 1.3.4.1 is released because we'll need to change some details soon in the MGW side of GUI.
 

Understood. But, NRS 1.3.4 added some features which aren't available running supernet 1.3.3.x distribution. Not a big deal though.

Or are you saying I cup update to NRS 1.3.4 on top of supernet 1.3.3.1?
Title: BTCD withdrawal problem ?
Post by: nxtforum-a on November 21, 2014, 05:16:12 pm
Transaction 4922384903248052112
I haven't received anything yet, is it normal ?
Must there be +1440 conf for the transfer ?
Title: Re: Multigateway User Support Thread
Post by: cr7yp on November 21, 2014, 08:20:20 pm
Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e
Title: Re: Multigateway User Support Thread
Post by: samson on November 21, 2014, 09:42:49 pm
Got mine too
Title: Re: Multigateway User Support Thread
Post by: JackCelere on November 22, 2014, 12:23:49 pm
Mine is completed too.
Title: Re: Multigateway User Support Thread
Post by: sepehr on November 22, 2014, 12:42:25 pm
Mine also completed, thanks!

Sent from my SM-P601 using Tapatalk

Title: Re: Multigateway User Support Thread
Post by: frohlocke on November 22, 2014, 06:14:17 pm
Any problems with BTCD deposits?

 22.11.2014 18:35
ACC:  bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
: -200.00 BTCD

Transaktions-ID: 6776bc1b370c6914d83d7cd0a71eea8c3a2291b807de0ac3070510d1b15e6d3a
Title: Re: Multigateway User Support Thread
Post by: KrisNXTfan on November 22, 2014, 07:33:42 pm
Is there some problems with DOGE transfer?
TxID: c7808d79b2d07579245439281473474d9ba23d933618a04645f2b167a73b80f7-000

Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 23, 2014, 01:27:37 am
So how long dose it take to swap the old mgwBTC assets for the new one? Is it instant or is there a risk that it takes several days?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 23, 2014, 03:49:22 am
Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e

Is there some problems with DOGE transfer?
TxID: c7808d79b2d07579245439281473474d9ba23d933618a04645f2b167a73b80f7-000

I cannot find the outputs of the those transfers in the status page (http://teamstarbuckmgw.wordpress.com/) for Starbuck (cluster operating DOGE, BC and VIA), so the deposits arrived but they haven't been processed. Pointing here Starbuck operators so they can check and push the assets if necessary.

Any problems with BTCD deposits?

 22.11.2014 18:35
ACC:  bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
: -200.00 BTCD

Transaktions-ID: 6776bc1b370c6914d83d7cd0a71eea8c3a2291b807de0ac3070510d1b15e6d3a

As James reported earlier on this topic, he stopped the BTCD gateway to release resources in development servers, so for a few days it's under maintenance as it's being moved to production servers along with BTC. Deposits to existing deposit addresses will still be received in the multisig wallet addresses in development servers, so in these cases probably James can just send you the assets manually.

So how long dose it take to swap the old mgwBTC assets for the new one? Is it instant or is there a risk that it takes several days?

Some have taken a couple minutes, others were swapped the day after - it really depends on how often I can operate the redeem account and run the script. I try to keep checking it regularly, but still delays of a few hours may happen depending on request UTC time because I haven't managed yet to sleep as fast as James...
Title: Re: Multigateway User Support Thread
Post by: qwen on November 23, 2014, 06:16:07 am
mgwBTCD --->> BTCD
17/11/2014 18:07:45
TRANSACTION   :   10858202762981883207
BTCD- not prepared
23/11/2014 11:12:30

came
23/11/2014 14:55:29

thank you


Title: Re: BTCD withdrawal problem ?
Post by: nxtforum-a on November 23, 2014, 09:50:43 am
Transaction 4922384903248052112
I haven't received anything yet, is it normal ?
Must there be +1440 conf for the transfer ?
Still haven't received anything...
Title: Re: Multigateway User Support Thread
Post by: frohlocke on November 23, 2014, 10:03:36 am
Any problems with BTCD deposits?

 22.11.2014 18:35
ACC:  bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq
: -200.00 BTCD

Transaktions-ID: 6776bc1b370c6914d83d7cd0a71eea8c3a2291b807de0ac3070510d1b15e6d3a


As James reported earlier on this topic, he stopped the BTCD gateway to release resources in development servers, so for a few days it's under maintenance as it's being moved to production servers along with BTC. Deposits to existing deposit addresses will still be received in the multisig wallet addresses in development servers, so in these cases probably James can just send you the assets manually.
Thanks for your reply.
Would it be possible to put somekind of status  for each coin on the first page? Would help.

[UPDATE] found something like that. https://nxtforum.org/nxtventures/all-jl777-asset-listings/msg133157/#msg133157 (https://nxtforum.org/nxtventures/all-jl777-asset-listings/msg133157/#msg133157)
Title: Re: Multigateway User Support Thread
Post by: cr7yp on November 23, 2014, 10:08:12 am
Thanks for your reply. Hope the problem can be fixed soon.

Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e


I cannot find the outputs of the those transfers in the status page (http://teamstarbuckmgw.wordpress.com/) for Starbuck (cluster operating DOGE, BC and VIA), so the deposits arrived but they haven't been processed. Pointing here Starbuck operators so they can check and push the assets if necessary.

Title: Re: Multigateway User Support Thread
Post by: bahamapascal on November 23, 2014, 10:54:46 am

So how long dose it take to swap the old mgwBTC assets for the new one? Is it instant or is there a risk that it takes several days?

Some have taken a couple minutes, others were swapped the day after - it really depends on how often I can operate the redeem account and run the script. I try to keep checking it regularly, but still delays of a few hours may happen depending on request UTC time because I haven't managed yet to sleep as fast as James...

Thanks :)
Title: Re: Multigateway User Support Thread
Post by: xcn on November 23, 2014, 12:14:04 pm
Received my btc, thanks!
https://blockchain.info/tx/767f820db4f3019759d8e7da56ba7bef1aceb1118b8de4bb51caf442557aa18f
Title: Re: Multigateway User Support Thread
Post by: yassin54 on November 23, 2014, 03:20:27 pm
del
and thanks  :-* :-*
Title: Re: BTCD withdrawal problem ?
Post by: nxtforum-a on November 23, 2014, 07:52:23 pm
Transaction 4922384903248052112
I haven't received anything yet, is it normal ?
Must there be +1440 conf for the transfer ?
Still haven't received anything...
Received, thanx :-D
Title: Re: Multigateway User Support Thread
Post by: Dervish on November 25, 2014, 04:24:36 pm
Received, thanx
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on November 26, 2014, 07:59:53 am
Made a deposit on new MGW 2.5 days ago, I just received AM but no asset... Could you look into it please?

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Thank You!
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 26, 2014, 11:09:54 am
Made a deposit on new MGW 2.5 days ago, I just received AM but no asset... Could you look into it please?

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Thank You!

I believe you refer to this transaction - http://mynxt.info/blockexplorer/details.php?action=tx&tx=8853566954464751408

The amount of the deposit seems to be "40000 assetoshis" = 0.00040000 BTC. This is lower than the minimum deposit/withdrawal amount (0.0005 BTC). When amounts lower than the minimum are deposited, they are carried on to the next deposit made to that address. Once the accumulated deposit reaches 0.0005 BTC, it will be credited and assets sent.
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on November 26, 2014, 04:07:45 pm
Made a deposit on new MGW 2.5 days ago, I just received AM but no asset... Could you look into it please?

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Thank You!

I believe you refer to this transaction - http://mynxt.info/blockexplorer/details.php?action=tx&tx=8853566954464751408

The amount of the deposit seems to be "40000 assetoshis" = 0.00040000 BTC. This is lower than the minimum deposit/withdrawal amount (0.0005 BTC). When amounts lower than the minimum are deposited, they are carried on to the next deposit made to that address. Once the accumulated deposit reaches 0.0005 BTC, it will be credited and assets sent.

Yeah, totaly forgot about that... xD

Thanks! :)
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 26, 2014, 11:31:38 pm
An update about the stuck DOGE/BC deposits - in short, they are on their way. Both deposits appear now in Starbuck status page (http://teamstarbuckmgw.wordpress.com/) and should be credited soon.

marcus03 found an error in the VIA blockchain scan that was holding back MGW. Temporarily disabling VIA in the cluster has allowed for DOGE and BC to move on, two servers have already caught up in DOGE and BC blockchain and we're only waiting now for the third operator to apply the change so the asset transfers happen.

James observed that this type of coin blockchain issues should be fixed by the new MGW version he's testing. This uses a database and allows for a much lower memory usage in development servers.

So from the Starbuck operators to patient users - apologies for the delay, and thanks for helping them find a bug.
Title: Re: Multigateway User Support Thread
Post by: Dervish on November 27, 2014, 05:04:22 am
I have withdrawed 15 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 16801072486119703762

UPD: recieved
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 27, 2014, 06:36:57 am
I have withdrawed 15 btc more than 10 hours ago. I have not get them yet. Could you check it?
Tx: 16801072486119703762
one of the dev servers I cannot reach.
will be opening ticket with server host.

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 27, 2014, 08:47:27 am
server rebooting

I am also about to try to clear out the pending BTCD deposits

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 27, 2014, 09:25:28 am
The first of the pending BTCD deposits have been processed. I refactored the MGW code and then ported it into SuperNET. It has to build a helper database of the coin and this takes quite a while, but once it has caught up, then the deposit side of MGW is blazing fast.

about 2 minutes to process 6+ months of activity, after than less than a minute to generate a list of pending deposits that need to be made. You need to fiddle a bit with the SuperNET.conf file to get it to work right and it is still highly experimental and only in the libjl777 branch, but the following command processed and sends out MGW deposits:

curl -k --data-binary '{"jsonrpc": "1.0", "id":"curltest", "method": "SuperNET", "params": ["{\"requestType\":\"MGWdeposits\",\"specialNXT\":\"7117166754336896747\",\"transferassets\":\"1\",\"coin\":\"BTCD\",\"asset\":\"11060861818140490423\",\"NXT0\":\"423766016895692955\",\"NXT1\":\"12240549928875772593\",\"NXT2\":\"8279528579993996036\"}"]  }' -H 'content-type: text/plain;' https://127.0.0.1:7777/

The "transferassets" field would be the "rescan" field the first time, then making sure the deposits make sense, you do a transferassets and this updates the blockchain.

Now I can do the much trickier withdraw side.

James

P.S. With MGW ported into the SuperNET codebase, it allows its functionality to be accessed by other parts of SuperNET and most importantly I wont have two source bases that are a lot the same, but yet different in details. I was losing too much time switching back and forth between the two code bases.
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 27, 2014, 10:16:16 am
All pending BTCD deposits are caught up now:

curl -k --data-binary '{"jsonrpc": "1.0", "id":"curltest", "method": "SuperNET", "params": ["{\"requestType\":\"MGWdeposits\",\"specialNXT\":\"7117166754336896747\",\"transferassets\":\"1\",\"coin\":\"BTCD\",\"asset\":\"11060861818140490423\",\"NXT0\":\"423766016895692955\",\"NXT1\":\"12240549928875772593\",\"NXT2\":\"8279528579993996036\",\"ip0\":\"209.126.70.170\",\"ip1\":\"209.126.70.156\",\"ip2\":\"209.126.70.159\"}"]  }' -H 'content-type: text/plain;' https://127.0.0.1:7777/
{"circulation":"0.00000000","unspent":"0.00000000","pendingdeposits":"0.00000004","transfers":[{"coinaddr":"bUpDGMBSkEkaXmS3Va4x8XEKRSwHo1zANz","cointxid":"6414b6f601d16f79afc9e203a27f71503a0fd9c0125d5a87fe149fdb6559be8c","coinblocknum":211542,"cointxind":2,"coinv":1,"depositid":"\"240494852541481598\""}, {"coinaddr":"bQkdPpRwKvUGQjk5fYv5pXm7UdTqdFwTSL","cointxid":"4660cd5687589f991bd06b3fb61e333eadf1fe25b21eb6e05878d156e986a88d","coinblocknum":235828,"cointxind":2,"coinv":1,"depositid":"\"7721581471746407452\""}, {"coinaddr":"bbStrHZF7WUwDnPr4ijrYjuEJiuoVGsrqT","cointxid":"2e7d49d4bc60ca271e25b00332488736ba5c0e25921184d0bcd4936f5994aa79","coinblocknum":231637,"cointxind":2,"coinv":1,"depositid":"\"9804733177894614377\""}, {"coinaddr":"bc3L8P2BtFpUfAh8iX8ufyCgd9ELjpiwmq","cointxid":"6776bc1b370c6914d83d7cd0a71eea8c3a2291b807de0ac3070510d1b15e6d3a","coinblocknum":229864,"cointxind":2,"coinv":1,"depositid":"\"243062770741034017\""}]}
Title: Re: Multigateway User Support Thread
Post by: NxtSwe on November 27, 2014, 09:57:47 pm
Oh, and for people who haven't heard the news: use the NEW multigateway and the NEW mgwBTC asset http://multigateway.org/

https://nxtforum.org/nxtservices-releases/multigateway-production-servers-online-with-supernet-release/

Oh crap, I deposited to an address generated by 'old' MGW system about 24 hours ago, and have not recieved any asset (new or old). I've used it multiple times before, and just assumed it would work as usual.

Is it a normal delay, or have I just sent my btc to /dev/null ?
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 27, 2014, 10:02:16 pm
Oh, and for people who haven't heard the news: use the NEW multigateway and the NEW mgwBTC asset http://multigateway.org/

https://nxtforum.org/nxtservices-releases/multigateway-production-servers-online-with-supernet-release/

Oh crap, I deposited 1 btc to an address generated by 'old' MGW system about 24 hours ago, and have not recieved any asset (new or old). I've used it multiple times before, and just assumed it would work as usual.

Is it a normal delay, or have I just sent my btc to /dev/null ?
luckily it is /dev/servers
what is the txid?
Title: Re: Multigateway User Support Thread
Post by: NxtSwe on November 27, 2014, 10:05:14 pm
luckily it is /dev/servers
what is the txid?

sent pm.
Title: Re: Multigateway User Support Thread
Post by: NxtSwe on November 28, 2014, 10:13:18 am
luckily it is /dev/servers
what is the txid?

sent pm.

Problem solved, thanx for superb support!
Title: Re: Multigateway User Support Thread
Post by: LocoMB on November 28, 2014, 12:10:28 pm
hi guys- here is a sort of obvious noob question:

 if I hold some NXT and I want to invest in BTCD, but I don't want to go through BTer to sell my NXT for BTC first, and then buy BTCD-

what I could do is just buy mgwBTCD with my NXT, and later either sell them for NXT again, or exchange them for BTCD via MGW, am I right?

(and also be aware of the apparently fake mgwBTCD asset out there)
Title: Re: Multigateway User Support Thread
Post by: Cassius on November 28, 2014, 12:20:25 pm
hi guys- here is a sort of obvious noob question:

 if I hold some NXT and I want to invest in BTCD, but I don't want to go through BTer to sell my NXT for BTC first, and then buy BTCD-

what I could do is just buy mgwBTCD with my NXT, and later either sell them for NXT again, or exchange them for BTCD via MGW, am I right?

(and also be aware of the apparently fake mgwBTCD asset out there)

Yup. That's exactly it.
Only thing is that BTCD has quite a high spread at the moment, unfortunately (otherwise I'd have picked some more up myself).
Title: Re: Multigateway User Support Thread
Post by: jl777 on November 28, 2014, 12:55:11 pm
BTCD MGW is offline for now. I am transitioning to DB based MGW. I have to regenerated the DB before I can process deposits again. Once I have the updated DB, I can manually recalculate the pending deposits in about 2 minutes, so just need to wait for the blockchain to reprocess.

For withdraw, I still need to do some significant work, so probably no withdraws until this weekend. After this revamp, MGW will become much, much, much faster.

James
Title: Re: Multigateway User Support Thread
Post by: KrisNXTfan on November 29, 2014, 08:15:29 am
OK, I've received my DOGE. Thanks.
Title: Re: Multigateway User Support Thread
Post by: cr7yp on November 29, 2014, 01:25:33 pm
I recieved the Doge. But I am still waiting for Blackcoin assets.  :(

Thanks for your reply. Hope the problem can be fixed soon.

Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e


I cannot find the outputs of the those transfers in the status page (http://teamstarbuckmgw.wordpress.com/) for Starbuck (cluster operating DOGE, BC and VIA), so the deposits arrived but they haven't been processed. Pointing here Starbuck operators so they can check and push the assets if necessary.

Title: Re: Multigateway User Support Thread
Post by: VanBreuk on November 29, 2014, 11:31:38 pm
I recieved the Doge. But I am still waiting for Blackcoin assets.  :(

Thanks for your reply. Hope the problem can be fixed soon.

Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e


I cannot find the outputs of the those transfers in the status page (http://teamstarbuckmgw.wordpress.com/) for Starbuck (cluster operating DOGE, BC and VIA), so the deposits arrived but they haven't been processed. Pointing here Starbuck operators so they can check and push the assets if necessary.


Your deposit was 2.2832 BC, and as you can see in the Multigateway UI, the minimum deposit for BC is 4.

Whenever you do another deposit to the same address and the total exceeds that minimum of 4, assets should be delivered.
Title: Re: Multigateway User Support Thread
Post by: cr7yp on November 30, 2014, 09:48:32 am
Okay, thanks! 

I recieved the Doge. But I am still waiting for Blackcoin assets.  :(

Thanks for your reply. Hope the problem can be fixed soon.

Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e


I cannot find the outputs of the those transfers in the status page (http://teamstarbuckmgw.wordpress.com/) for Starbuck (cluster operating DOGE, BC and VIA), so the deposits arrived but they haven't been processed. Pointing here Starbuck operators so they can check and push the assets if necessary.


Your deposit was 2.2832 BC, and as you can see in the Multigateway UI, the minimum deposit for BC is 4.

Whenever you do another deposit to the same address and the total exceeds that minimum of 4, assets should be delivered.
Title: Re: Multigateway User Support Thread
Post by: Mexxer on December 01, 2014, 04:36:48 pm
What is the status on the MGW update? I am looking to withdraw some BTC and I am wondering how long it would take right now?
Title: Re: Multigateway User Support Thread
Post by: kimmel on December 01, 2014, 08:22:33 pm
ok I keep wasting nxt on "generating" btcd adress to send my btcd but no way... it never generates.

any news on what might be going on? That happened in the previous release of Supernet and in the last one 1.3.4.3

...any help on this?
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 01, 2014, 08:30:25 pm
ok I keep wasting nxt on "generating" btcd adress to send my btcd but no way... it never generates.

any news on what might be going on? That happened in the previous release of Supernet and in the last one 1.3.4.3

...any help on this?
I am converting BTCD servers to the DB MGW, so they are offline for a bit longer. Address generation is the last part that I have not debugged yet. I will post when it is working

James
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 01, 2014, 09:53:26 pm
ok I keep wasting nxt on "generating" btcd adress to send my btcd but no way... it never generates.

any news on what might be going on? That happened in the previous release of Supernet and in the last one 1.3.4.3

...any help on this?

The last SuperNET release should probably have removed temporarily BTCD, since as James said it is under maintenance and still in development servers. We're waiting for production servers operators to finish setting up BTCD so we can add it, hopefully they will be almost finished. Then you will be able to generate a deposit address directly in production servers.

What is the status on the MGW update? I am looking to withdraw some BTC and I am wondering how long it would take right now?

Production servers have been working pretty smoothly these last days. At worst it might take a few hours if you withdraw in a server restart bump.
Title: Re: Multigateway User Support Thread
Post by: joefox on December 02, 2014, 02:35:23 am
Just a suggestion:

Why not create a lil web-based "dashboard" that displays the status of the MGW servers?  I hate waiting hours for an MGW withdrawal to go through, wondering if the servers are up or not. 

It would ALSO be nice to be able to get an "automated" status of a pending withdrawal -- saves posting to ask how the servers are doing.

So -- how are the servers doing?  ;)
Title: Re: Multigateway User Support Thread
Post by: notitguy on December 02, 2014, 06:46:08 am
Hello
I have supernet version 1.3.4.3. I tried to generate adeposit adress for mgwBTC but its not working. I received a message from NXT-3TKA-UH62-478B-DQU6K but no deposit adress showing after 1 hour. my wallet NXT-EPQV-UHV2-SR22-5DABD
Any idea?
cheers
Title: Re: Multigateway User Support Thread
Post by: notitguy on December 02, 2014, 12:14:53 pm
Its working now ;)
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 02, 2014, 12:52:26 pm
Just a suggestion:

Why not create a lil web-based "dashboard" that displays the status of the MGW servers?  I hate waiting hours for an MGW withdrawal to go through, wondering if the servers are up or not. 

It would ALSO be nice to be able to get an "automated" status of a pending withdrawal -- saves posting to ask how the servers are doing.

So -- how are the servers doing?  ;)

A status page/monitoring script for production servers is of course planned and has been requested repeatedly since they went online. I will be happy to see a simple feed like Starbuck Status Page (http://teamstarbuckmgw.wordpress.com/) for MGW production servers, because I have to wonder too if they are up or not :) Too bad I cannot do that myself and I have to wait for one of the production nodes to do it. Maybe this plea will help to progress to happen.

Thankfully the servers are scheduled to restart services every few hours, and if anything becomes stuck it won't stay stuck for long. But yes, you are absolutely right.


Title: Re: Multigateway User Support Thread
Post by: mikesbmw on December 04, 2014, 01:05:16 pm
Wouldn't it be a good idea to have a standard message on the MGW tab that says: transactions can take up to six hours to complete? (or any other time that is realistic)
Title: Re: Multigateway User Support Thread
Post by: mikesbmw on December 04, 2014, 02:17:51 pm
Hi, I sent 1 BTC to my mgwBTC address this morning, but after 23 bitcoin confirmations and 5 hours, the mgwBTC still hasn't been added to my deposit address: 3NnDx6RyDuwzCeExTGmQ3786NHtdmp5pqu

Could someone please have a look?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 04, 2014, 08:06:39 pm
Hi, I sent 1 BTC to my mgwBTC address this morning, but after 23 bitcoin confirmations and 5 hours, the mgwBTC still hasn't been added to my deposit address: 3NnDx6RyDuwzCeExTGmQ3786NHtdmp5pqu

Could someone please have a look?

Node 0 in production servers is behind, I've sent a message to the operator.
Title: Re: Multigateway User Support Thread
Post by: mikesbmw on December 05, 2014, 08:18:18 am
Still no deposit. :(
What's going on guys?
Title: Re: Multigateway User Support Thread
Post by: TwinWinNerD on December 05, 2014, 09:39:49 am
MGW really should have higher priority. Sute the other services will be nice, but because of this high uncertainty, I can't use MGW.
Title: Re: Multigateway User Support Thread
Post by: CryptKeeper on December 05, 2014, 10:40:29 am

Just a suggestion:

Why not create a lil web-based "dashboard" that displays the status of the MGW servers?  I hate waiting hours for an MGW withdrawal to go through, wondering if the servers are up or not. 

It would ALSO be nice to be able to get an "automated" status of a pending withdrawal -- saves posting to ask how the servers are doing.

So -- how are the servers doing?  ;)

A status page/monitoring script for production servers is of course planned and has been requested repeatedly since they went online. I will be happy to see a simple feed like Starbuck Status Page (http://teamstarbuckmgw.wordpress.com/) for MGW production servers, because I have to wonder too if they are up or not :) Too bad I cannot do that myself and I have to wait for one of the production nodes to do it. Maybe this plea will help to progress to happen.

Thankfully the servers are scheduled to restart services every few hours, and if anything becomes stuck it won't stay stuck for long. But yes, you are absolutely right.

In the meantime you could use a service like https://www.pingdom.com to get alerts if a server is down.
Title: Re: Multigateway User Support Thread
Post by: mikesbmw on December 05, 2014, 12:37:26 pm
After help from Frohike the mgwBTC has arrived!

Thanks Frohike!  ;)
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 05, 2014, 01:40:42 pm
MGW really should have higher priority. Sute the other services will be nice, but because of this high uncertainty, I can't use MGW.

I understand that delays of more than a few blockchain confirmations should not happen often. But I wouldn't like people to think that any delays that have happened were due to apathy or carelessness.

MGW is great tech but while its distributed/less-centralized/multiple operator structure has several big pros, it also can entail slower time responses when the service is being developed, as new features and changes are implemented. Updates and fixes need to be applied by three different agents, and a little bug in one server can partially hold the whole cluster service until the issue is spotted and fixed. Then again every fix makes the service more stable, but in the meantime, a user suffered a delay. And that little bug, otherwise easy to fix, could linger there for a few hours for the simple reason that the operator may have a full time job and may only able to intervene in the server a couple times a day.

And that can be just fine when everything is polished and triple checked, but now we are also in a transition period and the status of development servers also may affect production servers, since BTC are being transferred as users swap their old assets; as we leave dev servers behind, and operators iron details out, service progressively becomes more reliable. Monitoring will speed up reaction times by eliminating uncertainty. @Cryptkeeper - the monitoring tool has been in the to-do list for a while and I believe Frohike has made a good deal of progress, but I'll point operators to your suggestion so they can see if it's a good alternative.

Edit: After their feedback, Pingdom wouldn't cut it. MGW needs service monitoring, not server uptime monitoring. What they're working in is service level monitoring.
Title: Re: Multigateway User Support Thread
Post by: Tosch110 on December 06, 2014, 02:57:38 pm
Hello, I am waiting for a mgwBTCD withdraw:

http://mynxt.info/blockexplorer/details.php?action=tx&tx=7381747177535994063
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 06, 2014, 05:46:30 pm
Hello, I am waiting for a mgwBTCD withdraw:

http://mynxt.info/blockexplorer/details.php?action=tx&tx=7381747177535994063
sorry, converting to DB MGW for BTCD
wanted to take the weekend off of debugging, so might be monday before its processed
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 06, 2014, 05:51:41 pm
I have done a realtime MGW deposit address creation
This can also be used for checking status of servers
Still need to do a test cycle and complete the withdraw side, but I envision DB MGW that will be "on-demand"
so, when you do a request, the servers will respond with status, pending deposits, withdraws, etc.

Still for withdraws, all three servers blockchains have to be in sync and the servers running, but being able to know the status from the user invoked remote SuperNET API command is the near future.

In order to shield the MGW server's IP addresses, we will need to go through an intermediary and that will require a "forward" and maybe even "inject" API I wrote about recently. I will be able to get these done in parallel with the test cycle though. No promises on exact dates, but the address generation and deposits working in the lab, withdraw coded about to be debugged

James
Title: Re: Multigateway User Support Thread
Post by: Tosch110 on December 06, 2014, 11:49:13 pm
Hello, I am waiting for a mgwBTCD withdraw:

http://mynxt.info/blockexplorer/details.php?action=tx&tx=7381747177535994063
sorry, converting to DB MGW for BTCD
wanted to take the weekend off of debugging, so might be monday before its processed

ok, I am not in a hurry, just wanted to have some more for staking ;)
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 07, 2014, 07:18:34 am
I got the DB version ready to test, found a privkey dereference bug (if the source is a multisig addr, you need to use the key to the normal address that is part of the multisaddr and there is actually no multisig addr in any wallet) but other than that it is is calculating reasonable looking raw tx bytes. I just used the old method of MGW server <-> MGW server comms for the batch withdraw, as that is ~64KB in some cases and rather than write new code just for this, I felt it safer to just use the existing code ported into the new codebase.

Might have missed a few checks, but ready to test the withdraw and I do see three pending, along with a couple deposits. Of course, I have to fiddle with the servers to get them back in sync (there needs to be an up to data DB for the coin's blockchain)

Rather than mess with real money code at the end of the day, I will recharge and try to get the DB MGW for BTCD caught up tomorrow and if all goes well, tighten up the loose ends and get it ready for testing by others

James
Title: Re: Multigateway User Support Thread
Post by: TallSmile on December 07, 2014, 10:28:41 am
Added BTC to my MGW deposit adress: 3GN9Yp5uTBHUoAxxVZ1WtAXxuexAa3BJev  but still have not received mgwBTC after one day of waiting.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 07, 2014, 02:15:12 pm
Added BTC to my MGW deposit adress: 3GN9Yp5uTBHUoAxxVZ1WtAXxuexAa3BJev  but still have not received mgwBTC after one day of waiting.

Reported to Frohike, server restarted and processing any pending transactions now so your mgwBTC should be there soon.

Apparently node 0 was refusing to automatically respawn the service periodically, apologies for the delay.
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 08, 2014, 03:42:36 am
Well it has taken a while, but finally have all three servers in sync. It was hard to tell if there was a bug in the new code or something else. For most of it, it was just some silly stuff like not having the latest NRS so of course the new API in the latest NRS was having problems. After isolating the cause, I realised one of the servers wasnt the latest NRS.

Another one had the BTCD daemon stuck. Another had the NXT stuck. Also, things were just too slow with RAM maxxed out, so I finally stopped the dev MGW for BTC to be able to get results in less than 30 minutes on the BTCD side.

Throw in some messed up DB files, etc...

Anyway, about to clear out the pending deposits and then debug the withdraw code. It is looking pretty good, but sometimes just refuses to run?!

I cant wait till this is all done!

James

ever notice the long blocks are always when you are waiting for the next one?
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 08, 2014, 04:05:18 am
The following command (after waiting enough LONG NXT blocks) identified pending deposits and then sent them out:

curl -k --data-binary '{"jsonrpc": "1.0", "id":"curltest", "method": "SuperNET", "params": ["{\"requestType\":\"MGWdeposits\",\"specialNXT\":\"7117166754336896747\",\"actionflag\":\"1\",\"rescan\":\"1\",\"coin\":\"BTCD\",\"asset\":\"11060861818140490423\",\"NXT0\":\"423766016895692955\",\"NXT1\":\"12240549928875772593\",\"NXT2\":\"8279528579993996036\",\"exclude0\":\"7581814105672729429\",\"exclude1\":\"13434315136155299987\"}"]  }' -H 'content-type: text/plain;' https://127.0.0.1:7777/


[{"circulation":"7516.63010000","unspent":"7843.81565468","pendingdeposits":"298.09657278","transfers":[{"coinaddr":"bS1QVCA6UjGRBuvFyPYFZQeP1KXuy94MQ4","cointxid":"874b0dc71d882a9577eb489427c902ffb6d8c854bb3d82222f509f7546086251","coinblocknum":249493,"cointxind":2,"coinv":1,"depositid":"\"10415350677232054721\""}, {"coinaddr":"bWtsHmWGb7Lb5dWrSDUQ87vGB4H5qS7LqA","cointxid":"8b6c321eebcc844090294b7408f323b62a81c9e4359969b0195018a59ac396a6","coinblocknum":255691,"cointxind":2,"coinv":1,"depositid":"\"11560182692476625193\""}, {"coinaddr":"bWtsHmWGb7Lb5dWrSDUQ87vGB4H5qS7LqA","cointxid":"a7ae953236fba0b22f44f7a34caa31eb4c6cdea4cb44f6fc5bbc9ab1d3a742a6","coinblocknum":255978,"cointxind":2,"coinv":1,"depositid":"\"14753482159514090717\""}, {"coinaddr":"bWtsHmWGb7Lb5dWrSDUQ87vGB4H5qS7LqA","cointxid":"d76a8d1835959e9817240566fa47ee524ea6e7776676f1e5d14d337e06010bc1","coinblocknum":255993,"cointxind":2,"coinv":1,"depositid":"\"3818917506109742602\""}]}, {}]

Good thing its still morning, onto withdraws!

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 08, 2014, 07:04:15 am
starting first test that has a chance of all three servers synchronizing the same multisig payment
actual payment is disabled, but unlike the old MGW, I can go from cold start to testing a withdraw in the time it takes NXT to do 5 blocks. Hopefully it will be less than the almost 1 hr of earlier

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 08, 2014, 08:30:17 am
Not quite right...
I was trying to correlate the multisig address with the local address on each server, but due to all the different AM formats and versions, there was no single way to reconstruct this. I then tried "validateaddress" and that had all the raw data I need, so I can just use that to retrieve the keys, probably need to do it for the msigaddr, then iterate the list of normal addresses to find one I know the privkey for so I can use it to sign the rawtx.

So, that part that I though would be easy, turned out to be really messy and unclean, but now is back to easy again. Too bad I did just start with the validateaddress method. Just used to avoiding any extra bitcoin RPC calls as the more you make the more likely to run out of tcp sockets temporarily. since this is the rare case of signing a tx, it is of no matter to make some extra RPC calls.

one of the servers is being cranky and while the other two finish the sequence, this one is stuck on the withdraw checking of txids. Not sure what is wrong... They are all same, but different.

Anyway, the current approach of bruteforcing all known addresses and accounts is too bruteforce. I need to provide per user remote access and that will allow for much more surgical reprocessing of only what is needed. Hopefully that will work around the cranky server.

James

P.S. I will postpone processing the withdraws till tomorrow, things are a bit too early now. At least all the pending deposits are caught up
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on December 08, 2014, 06:30:04 pm
Hey guys, I made a couple of deposits lower than the minimum but all combined it's quite over the minimum, AMs arrived but no assets...

Could you guys look into it?

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Thanks!
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 08, 2014, 08:14:50 pm
Hey guys, I made a couple of deposits lower than the minimum but all combined it's quite over the minimum, AMs arrived but no assets...

Could you guys look into it?

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Thanks!

We were talking about this precisely today :)

In the latest MGW version deposits below 0.0005 BTC minimum are ignored, and by default won't be processed; we'll update website information (and change GUI warning if needed in upcoming SuperNET release) so users won't send to MGW deposits below minimum.

If you have sent so far smaller, uncredited amounts please post here or send me a PM and I will send the mgwBTC assets (@vladimirceman91 - I'll send 0.0004+0.0002+0.00025 = 0.00085 mgwBTC your way in a few minutes).

But as first announcement - please do not send deposits below minimum to MGW because the servers will not process them.

Thank you.
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 09, 2014, 03:54:07 am
I remember now why I dislike the bitcoin protocol. It just takes so long to do anything...
I must have repressed this as I totally underestimated the time this will take.
At least I am finally zeroing in on getting a simple multisg tx properly signed and already have the sync code,so I just want this to work and will make a release for testing.

wont be so user friendly, but at least we can verify it on more than just my servers and with more than one coin as I add a user friendly remote API glue, but I am needing to take a break from all this horrible bitcoin stuff soon!

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 09, 2014, 04:51:49 am
got past the script reconstruction, but forgot the redeemScript. dont ask

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 09, 2014, 05:43:17 am
BATCHSIGNED.(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)
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 09, 2014, 05:44:02 am
BATCHSIGNED.(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)
got a signed tx, now need to sync and broadcast and record AM, but this is already done before so hopefully wont be long now

James
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 09, 2014, 07:01:53 am
Of course, the networking code from the old MGW is not working.
I was on the fence about using the SuperNET API to do the MGW <-> MGW comms, but time being a factor decided to pop in the old code.

However, now having to debug the old code or just write some new code...

So, I think better to toss out the old and write some new code, but this will take a while (1 day). good news is that doing this will actually be a useful feature for the rest of SuperNET to have.

James
Title: Re: Multigateway User Support Thread
Post by: vladimirceman91 on December 09, 2014, 11:24:23 am
Hey guys, I made a couple of deposits lower than the minimum but all combined it's quite over the minimum, AMs arrived but no assets...

Could you guys look into it?

NXT acc: NXT-S3JT-5JJE-ZC8F-D7F5M

Thanks!

We were talking about this precisely today :)

In the latest MGW version deposits below 0.0005 BTC minimum are ignored, and by default won't be processed; we'll update website information (and change GUI warning if needed in upcoming SuperNET release) so users won't send to MGW deposits below minimum.

If you have sent so far smaller, uncredited amounts please post here or send me a PM and I will send the mgwBTC assets (@vladimirceman91 - I'll send 0.0004+0.0002+0.00025 = 0.00085 mgwBTC your way in a few minutes).

But as first announcement - please do not send deposits below minimum to MGW because the servers will not process them.

Thank you.

Thanks buddy, message noted, from now on I will send only above minimum... :)
Title: Re: Multigateway User Support Thread
Post by: huawei3x on December 10, 2014, 12:58:43 am
Hello, I am waiting for a mgwBTC withdraw:
TxID: 1695219583902511134
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 10, 2014, 01:15:11 am
Hello, I am waiting for a mgwBTC withdraw:
TxID: 1695219583902511134

Yes, it's been received but looks like it's not broadcasted yet. I passed the request to operators. They are between GMT-GMT+2, so now it may take a few hours but any pending transfers should go through in the morning.
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 10, 2014, 05:47:38 am
Coded most of:

    static char *sendfrag[] = { (char *)sendfrag_func, "sendfrag", "V", "pubkey", "name", "fragi", "numfrags", "ipaddr", "totalcrc", "datacrc", "data", 0 };
    static char *gotfrag[] = { (char *)gotfrag_func, "gotfrag", "V", "pubkey", "name", "fragi", "numfrags", "src", "totalcrc", "datacrc", 0 };
    static char *startxfer[] = { (char *)startxfer_func, "startxfer", "V", "fname", "dest", "data", 0 };


The sendfrag and gotfrag are working and are the main send and ack back and startxfer spawns a new task that loads a file into memory and loops on sendfrag, waiting for the gotfrag, resending if nothing back some reasonable timeframe, etc.

I havent decided how to store this yet as the prime use case is for MGW signed withdraw tx, which is always in RAM, but come to think of it, I do make a backup of it, so maybe I will just make these into files on the destination side.

James

tl:dr once startxfer is debugged, I can use that to sync between the MGW servers, also this can be directly used for InstantDEX and by any SuperNET API client
Title: Re: Multigateway User Support Thread
Post by: huawei3x on December 10, 2014, 06:03:15 am
Hello, I am waiting for a mgwBTC withdraw:
TxID: 1695219583902511134

Yes, it's been received but looks like it's not broadcasted yet. I passed the request to operators. They are between GMT-GMT+2, so now it may take a few hours but any pending transfers should go through in the morning.

Still haven't received anything...
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on December 10, 2014, 09:38:03 am
Made my first mgwBTC withdraw on the production MGW, but that was 7 hours ago.
I thought with the production servers there would be no delays....

Well, TX ID is: 15206747120851088479


Title: Re: Multigateway User Support Thread
Post by: sepehr on December 10, 2014, 09:47:54 am
I have requested for a withdrawal for several hours now but nothing happend yet!

Please guide!

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=8497908325735408590
Title: Re: Multigateway User Support Thread
Post by: okaynow on December 10, 2014, 01:37:51 pm
is the mgwBTCD server active?
Can we deposit btcd?
Title: Re: Multigateway User Support Thread
Post by: huawei3x on December 10, 2014, 01:49:11 pm
I have withdrawed 4.15 btc more than 24 hours ago. I have not get them yet. Could you check it?
TxID: 1695219583902511134
Title: Re: Multigateway User Support Thread
Post by: Leknar on December 10, 2014, 04:12:30 pm
Transaction id:  17567680685662685279
3.34672275 mgwBTC
Withdrew more than 5 hours ago and i have nothing on my wallet :(
Title: Re: Multigateway User Support Thread
Post by: Tosch110 on December 11, 2014, 12:00:04 am
Hello, I am waiting for a mgwBTCD withdraw:

http://mynxt.info/blockexplorer/details.php?action=tx&tx=7381747177535994063
sorry, converting to DB MGW for BTCD
wanted to take the weekend off of debugging, so might be monday before its processed

ok, I am not in a hurry, just wanted to have some more for staking ;)

I am still waiting :(
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 12:19:19 am
Hello, I am waiting for a mgwBTCD withdraw:

http://mynxt.info/blockexplorer/details.php?action=tx&tx=7381747177535994063
sorry, converting to DB MGW for BTCD
wanted to take the weekend off of debugging, so might be monday before its processed

ok, I am not in a hurry, just wanted to have some more for staking ;)

I am still waiting :(
so sorry for delay, I decided to deprecate the old MGW <-> MGW comms and use the SuperNET methods
but it didnt directly support oversized packets
and since UDP isnt guaranteed delivery, I needed to write a layer on top that emulate the TCP, as far as retry and I will put in a bit of congestion control.
With ~250 people in Slack, it is impacting my dev schedule a bit, but I just need to put in some tracking of pending transfers and SuperNET will get TCP like transfers, except it will be connectionless. I know not exactly TCP, I will probably do that some other day to add the connections concept, but Telepathy actually kind of does this...

so, once there is a reliable way to transmit the withdraw packet, then DB MGW just calls that, signs around and submits. I cant promise to eat my hat if I dont get it done today, but I promise to think about eating my hat.

James
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 11, 2014, 12:59:54 am
BTC withdrawals through production servers have been processed up to December 9, 6 AM. Withdrawals done afterwards are still in queue for processing.

Tonight we received from operators the first test print out of production servers status and there was a small difference in the asset/BTC balance (likely a side effect of asset/BTC migration process) which we have already fixed. Status sample:

Code: [Select]
MGW nodes/node accounts info:
+================+======================+===============+============+============+===============+
|    Node ID     |       Account        | MGW reachable | Backup age | Amount NXT |   BTC assets  |
+================+======================+===============+============+============+===============+
|    Main MGW    | 13300069592148796968 |      n/a      |    n/a     |    992     | 20999249.0297 |
|     Node 0     | 8593269027165738667  |      True     |  -1 mins   |    1922    |  72.52028455  |
|     Node 1     | 2986384496629142530  |      True     |  -1 mins   |    1709    |  51.10204397  |
|     Node 2     | 2406158154854548637  |      True     |  -1 mins   |    1781    |   72.4303912  |
| Redeem account | 12736719038753962716 |      n/a      |    n/a     |    768     |  458.10080275 |
+================+======================+===============+============+============+===============+


Coin status summary:
+==========+==============+==================+===========+=============+=============+=============+
| Currency | Known blocks | Processed blocks | Timestamp |    Deposits |      Assets |  Difference |
+==========+==============+==================+===========+=============+=============+=============+
|      NXT |       304476 |           304465 |  32826011 |             |             |             |
|      BTC |       333536 |           333532 |  32825844 | 54.91895941 | 54.92243359 | -0.00347418 |
+==========+==============+==================+===========+=============+=============+=============+

Now balances match properly again. Still, one node needs a fix that should happen as soon as the operator is available and sees the report. Sorry for the inconvenience, guys. I hope in few hours the withdraws of the last day will go through.
 
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on December 11, 2014, 01:44:10 am
When will withdrawls, that were send after 6am be processed? Mine unfortunataly was at around 2am (GMT), December 10.
Title: Re: Multigateway User Support Thread
Post by: sepehr on December 11, 2014, 05:30:29 am
I have requested for a withdrawal for several hours now but nothing happend yet!

Please guide!

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=8497908325735408590

After few hours still no news!
Title: Re: Multigateway User Support Thread
Post by: huawei3x on December 11, 2014, 08:36:13 am
Transaction ID   1695219583902511134
From Account   NXT-D7A9-L9VG-8826-6PCL3
To Account   NXT-3TKA-UH62-478B-DQU6K
Amount   0.00 NXT
Fee   1.00 NXT
Confirmations   1,395
Age   2 days ago
Timestamp   9-Dec-2014 02:05pm
Block   3077489906310514417
Title: Re: Multigateway User Support Thread
Post by: achim on December 11, 2014, 08:58:25 am
Another question: Could it be that coinmarketcap is fetching data from the beta servers instead of production servers?

http://coinmarketcap.com/exchanges/nxt-multigateway/

Volume is zero
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 08:59:31 am
ust pushed a new version with startxfer API, works in at least one case, so still quite new and possible for bugs

./BitcoinDarkd SuperNET '{"requestType":"startxfer","dest":"<ipaddr>","fname":"<filename>","timeout":60}'
this is currently direct to ipaddress, the timeout is in seconds
the file will be sent to the dest node (encrypted) and be recreated in the archive directory under the same name
this means for now the files need to be in the current directory

So now I am testing DB MGW's use of this, assuming the servers are still in sync and the files get across correctly, it will be a matter of polling for them (need a much better way for different things to check on status of incoming files) and then submitting to the network.

James

tl:dr SuperNET API can now send files to other nodes and also memory buffers
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 08:59:52 am
Another question: Could it be that coinmarketcap is fetching data from the beta servers instead of production servers?

http://coinmarketcap.com/exchanges/nxt-multigateway/

Volume is zero
probably using the old asset id
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 09:39:26 am
During testing, noticed some deposits came in, so I processed them, took extra 5 minutes.
The DB MGW is definitely the way to go!

James
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on December 11, 2014, 09:54:13 am
During testing, noticed some deposits came in, so I processed them, took extra 5 minutes.
The DB MGW is definitely the way to go!

James

Would you mind looking at my withdrawl as well? Its now almost 36 hours, and still not there :(

Tx ID: 15206747120851088479
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 10:14:49 am
During testing, noticed some deposits came in, so I processed them, took extra 5 minutes.
The DB MGW is definitely the way to go!

James
2 of the 3 servers are happy, but the third is out of RAM and thrashing.
I could kill the dev MGW BTC to free up memory, but been a longish day and nervous about fiddling with money stuff when tired.

at least file transfer is looking decent and all the code is in DB MGW now, just a few bug fixes and should be ready for pre-deployment testing

James

P.S. I still have to deal with realtime deposit address generation via intermediate node, maybe easiest path is with "relay" API...
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 10:23:45 am
During testing, noticed some deposits came in, so I processed them, took extra 5 minutes.
The DB MGW is definitely the way to go!

James

Would you mind looking at my withdrawl as well? Its now almost 36 hours, and still not there :(

Tx ID: 15206747120851088479
was it to dev MGW or production MGW?
I dont see it on the dev servers and I have zero visibility into the production servers
Title: Re: Multigateway User Support Thread
Post by: sepehr on December 11, 2014, 10:27:17 am
I have requested for a withdrawal for several hours now but nothing happend yet!

Please guide!

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=8497908325735408590

After few hours still no news!

Mine also please if you don't mind!

Asset id: 17554243582654188572 seems to be production MGW.
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 11, 2014, 10:29:08 am
I have requested for a withdrawal for several hours now but nothing happend yet!

Please guide!

http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=8497908325735408590

After few hours still no news!

Mine also please if you don't mind!

Asset id: 17554243582654188572 seems to be production MGW.
Like I said, I have no visibility into production servers
I do not see this on the dev servers

James
Title: Re: Multigateway User Support Thread
Post by: 4747...888 on December 11, 2014, 12:42:12 pm
Is production MGW broken?
http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=932034801976814501
Title: Re: Multigateway User Support Thread
Post by: okaynow on December 11, 2014, 01:35:40 pm
is the mgwBTCD server active?
Can we deposit btcd?

My deposit came in, thanks
Title: Re: Multigateway User Support Thread
Post by: achim on December 11, 2014, 01:37:02 pm
Is production MGW broken?
http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=932034801976814501

Could MGW Cluster #0: Frohike, Abuelau, Coinomat (BTC) chime in?

I feel like we need more live end user support from the production server guys here
Title: Re: Multigateway User Support Thread
Post by: huawei3x on December 11, 2014, 01:47:07 pm
87.230.14.1/nxt/nxt.cgi?action=2000&tra=1695219583902511134
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 11, 2014, 05:02:23 pm
Is production MGW broken?
http://87.230.14.1/nxt/nxt.cgi?action=2000&tra=932034801976814501

Could MGW Cluster #0: Frohike, Abuelau, Coinomat (BTC) chime in?

I feel like we need more live end user support from the production server guys here

One server has been stuck in the Nxt side, and after a restart Frohike reports it is re-scanning and getting new blocks. Everything else looks fine from where I stand, so as soon as it catches up servers will be back in sync and pending withdraws should start to be processed.

What I can do is keep monitoring BTC blockchain and report as soon as I see pending txs show up, but I'm passing the request to production servers operators in case they want to keep an eye on user support requests as well.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 11, 2014, 07:50:27 pm
Batch transaction has been broadcasted - https://blockchain.info/es/tx/f2120a9bf47971067eca06ed622f39823c2cab3777f8cecf410be54164269f4c

If anyone hasn't received a withdraw yet, please let me know.
Title: Re: Multigateway User Support Thread
Post by: 4747...888 on December 11, 2014, 09:06:31 pm
Got it!
Title: Re: Multigateway User Support Thread
Post by: huawei3x on December 12, 2014, 12:49:19 am
OK, I've received my BTC. Thanks.
Title: Re: Multigateway User Support Thread
Post by: bahamapascal on December 12, 2014, 01:28:58 am
Me to, after 40+ hours waiting  ;D

Thanks!
Title: Re: Multigateway User Support Thread
Post by: Frohike on December 12, 2014, 11:12:25 am
Okay,

It all seems to run fine now. Sorry for the delay of things. If there are indeed problems, we'd like to hear from you. My server should now have processed all withdraws.

MGW should be smooth sailing from now on.

Title: Re: Multigateway User Support Thread
Post by: cr7yp on December 12, 2014, 04:46:46 pm
I deposited more than 4 BC now and I can not see the assets on my account :/

Transactions are:
ffe3d1abab430c00d5cabf0b3e464b18a007ac17c316e3082ba6db9054188507   2.91 BC
ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e   2.383 BC


I recieved the Doge. But I am still waiting for Blackcoin assets.  :(

Thanks for your reply. Hope the problem can be fixed soon.

Also still waiting for my Dogecoin and Blackcoin deposits  :-[

Doge Tx: 7e787ae88f1e82382250982a9d0f6aa86d63429e8a4c84cd9f356e7cb168e5a1
BC Tx: ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e


I cannot find the outputs of the those transfers in the status page (http://teamstarbuckmgw.wordpress.com/) for Starbuck (cluster operating DOGE, BC and VIA), so the deposits arrived but they haven't been processed. Pointing here Starbuck operators so they can check and push the assets if necessary.


Your deposit was 2.2832 BC, and as you can see in the Multigateway UI, the minimum deposit for BC is 4.

Whenever you do another deposit to the same address and the total exceeds that minimum of 4, assets should be delivered.
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 12, 2014, 05:26:26 pm
I deposited more than 4 BC now and I can not see the assets on my account :/

Transactions are:
ffe3d1abab430c00d5cabf0b3e464b18a007ac17c316e3082ba6db9054188507   2.91 BC
ecc67c29d394c74382572e0dd145f37bbd5554a8cd701fcde7a9fae61816482e   2.383 BC

Please see this post added afterwards - https://nxtforum.org/index.php?topic=4079.msg138691#msg138691

Turns out that in the current MGW build run by the two operating clusters, deposits below minimum are not credited. I did not know that change when I replied to the message you quote above.

As I found out, I changed website information and reported here - again, please don't do deposits below minimum because servers will not process them.

But I understand I gave you outdated information without knowing it was outdated, so I will send a message to MGW#1 operators so they send you 5.293 mgwBC (for the record, 0.12 USD).

Edit: 5.293 mgwBC sent to your account.
Title: Re: Multigateway User Support Thread
Post by: _mr_e on December 12, 2014, 09:35:42 pm
10 confirmations. No asset. https://blockchain.info/tx/f18ecd7c99a4862d196bd6bdac1a5feca7c4d987069d16ca6637f5300ea442be
Title: Re: Multigateway User Support Thread
Post by: Peter2516 on December 13, 2014, 09:37:18 am
mgwBTCD shows 'under maintenance' at http://multigateway.org/#sec_coins

Any idea how long? I have some BTCD in a wallet that I want to deposit :)
Title: Re: Multigateway User Support Thread
Post by: kseistrup on December 13, 2014, 01:55:28 pm
On November 29 I attempted a BTCD withdrawal:

Transaction 5323331527295977754 (https://nxtblocks.info/#section/txid/5323331527295977754):

Code: [Select]
Type:         Asset Transfer
Asset Name: mgwBTCD
Quantity: 4.95
Sender:         You
Recipient: NXT-JXRD-GKMR-WD9Y-83CK7
Public Message: {"redeem":"BTCD","withdrawaddr":"RFDpCG3ufe3SQqZpcLo61j2NT1CScWVj8X","InstantDEX":""}

I still haven't received the BTCD.  Any ETA?
Title: Re: Multigateway User Support Thread
Post by: VanBreuk on December 13, 2014, 04:22:12 pm
BTCD will be active in production servers once operators are ready. As soon as the three operators confirm they have the software running and configuration updated, we can quickly test basic operations and ask longzai for a SuperNET update that uses production servers for BTCD MGW. These last steps could take just two or three days.

However, since current SuperNET still aims to development servers for BTCD, deposits and withdraws requested so far have gone there. James can say when his testing work of the new database MGW build will allow to process pending requests.
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 13, 2014, 04:51:48 pm
On November 29 I attempted a BTCD withdrawal:

Transaction 5323331527295977754 (https://nxtblocks.info/#section/txid/5323331527295977754):

Code: [Select]
Type:         Asset Transfer
Asset Name: mgwBTCD
Quantity: 4.95
Sender:         You
Recipient: NXT-JXRD-GKMR-WD9Y-83CK7
Public Message: {"redeem":"BTCD","withdrawaddr":"RFDpCG3ufe3SQqZpcLo61j2NT1CScWVj8X","InstantDEX":""}

I still haven't received the BTCD.  Any ETA?
sorry for delay, I did not realize you were waiting on it. I sent it out manually: 47f4871f838fe5815547035d05eb54f62e373ccb5cc8ee97d5e26e6944416d5d

Title: Re: Multigateway User Support Thread
Post by: kseistrup on December 13, 2014, 04:55:49 pm
Transaction 5323331527295977754 (https://nxtblocks.info/#section/txid/5323331527295977754):
sorry for delay, I did not realize you were waiting on it. I sent it out manually: 47f4871f838fe5815547035d05eb54f62e373ccb5cc8ee97d5e26e6944416d5d

Received, thanks!
Title: Re: Multigateway User Support Thread
Post by: jl777 on December 15, 2014, 04:21:36 am
I think I got 5 hrs sleep in the last 50, but finally I have the DB MGW generating a valid withdraw, achieving consensus on all three MGW servers, properly exchanging (though quite inefficient for now), signing around and getting a valid "true" status.

After getting hit with a -22 error for using a spent output, at first I feared the DB was with bad data, but it was just due to some new code that I put in to improve things that totally broke the input selection. What I am doing now is including the smallest unspent into each withdraw. Since there is no additional cost to this, it will end up cleaning up one piece of dust at a time.

Now that all the pieces are in place, I thought through the deployment and the horror of the production server guys reaction to being exposed to the flood of traffic on the main SuperNET.

So I coded up a way to create a private supernet, which allows the usage of the SuperNET comms between the MGW servers and to be able to generate the deposit addresses offchain in near realtime, not to mention be able to get current status and even request to process pending deposit/withdraws.

Great!

Except, since they are on a separate private supernet, nobody will be able to communicate to them, realtime or no and would have to use the blockchai