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Multigateway User Support Thread
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Author Topic: Multigateway User Support Thread  (Read 240395 times)

mystcoin

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Re: Multigateway User Support Thread
« Reply #1400 on: September 04, 2015, 09:08:18 am »

mgwBTC withdrawal delayed 10 hours so far.
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #1401 on: September 04, 2015, 09:50:58 am »

mgwBTC withdrawal delayed 10 hours so far.

I know. Two mgwBTC servers needed a restart, one after the other. They will catch up this afternoon.
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mystcoin

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Re: Multigateway User Support Thread
« Reply #1402 on: September 04, 2015, 10:08:57 am »

mgwBTC withdrawal delayed 10 hours so far.

I know. Two mgwBTC servers needed a restart, one after the other. They will catch up this afternoon.

Thank you, VanBreuk.
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mystcoin

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Re: Multigateway User Support Thread
« Reply #1403 on: September 05, 2015, 04:23:15 am »

My mgwBTC withdrawal is still delayed after 29 hours. TxID: 5279659947045045009
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #1404 on: September 05, 2015, 10:18:23 am »

My mgwBTC withdrawal is still delayed after 29 hours. TxID: 5279659947045045009

Concatenated mgwBTC server crashes in the last two days. This is, when server 1 is close to catch up, server 3 goes down, and server 2 afterwards... since every crash adds ~10 hours to the queue until all three reach realtime status, delays keep accumulating. Hopefully no servers will crash again today and all the pending withdraws will be processed.

I wholeheartedly recommend users to start migrating to new MGW2 servers, using superBTC. SuperNET Lite release is available here - https://nxtforum.org/lite-multigateway-releases/supernet-lite-v2-0-6-beta/

I'm aware that the market volume has to move mgwBTC > superBTC, but the faster it starts to move, the less issues with BTC MGW you'll see again. superBTC withdraws are processed in ~10 Nxt blocks.

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mystcoin

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Re: Multigateway User Support Thread
« Reply #1405 on: September 06, 2015, 12:27:38 pm »

My withdrawal arrived about 2 hours ago. Thanks, VanBreuk.
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_mr_e

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Re: Multigateway User Support Thread
« Reply #1406 on: September 06, 2015, 04:20:29 pm »

Is the superBTC asset id: 12659653638116877017
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #1407 on: September 06, 2015, 09:31:41 pm »

Yes. To sum it up:

SuperNET MGW Assets
  • superBTC - 12659653638116877017
  • superBTCD - 6918149200730574743
  • superDOGE - 16344939950195952527
  • superLTC - 125609428220063838
  • superOPAL - 6775076774325697454
  • superVRC - 9037144112883608562

production mgwBTC asset - 17554243582654188572
> The gateways will stay active for a few weeks, but migration to SuperNET MGW is recommended to improve performance.

old development assets
mgwBTC - 4551058913252105307
mgwBTCD - 11060861818140490423
mgwLTC - 2881764795164526882
> The gateways went offline long ago, but if anyone still holds development assets, contact me in order to transfer the coins from old development wallets to your new SuperNET deposit account.
 
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #1408 on: September 09, 2015, 01:07:57 pm »

In a quite timely fashion, one of the legacy mgwBTC nodes went down a couple days ago, and so far ressuscitation attempts have been futile. This means that, with high probability, old MGW / mgwBTC support is over a little earlier than planned. It has lasted quite longer than we expected, though. And the alternative is already working.

We will make a few last attempts today. But if the affected node cannot be initialized, we'll start to manually transfer any remaining funds to the requested destination BTC addresses. So of course no worries, we'll make sure mgwBTC can be withdrawn or swapped for superBTC.

Another update and more details about manual redemption/swap tomorrow. In the meantime, please only send BTC to superBTC (SuperNET Lite 2.0.6) deposit addresses, and please wait if you sent one of the few currently queued mgwBTC withdraws.
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nxtforum-a

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SuperVRC problem?
« Reply #1409 on: September 09, 2015, 06:51:42 pm »

I transfered VRC to a SuperNet wallet 11 hours ago, and still nothing appears: tx 65d2ffdd401cbee33aae0dfef8d90e16ac2885cde726143a9a9d923ff05ab863
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VanBreuk

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Re: SuperVRC problem?
« Reply #1410 on: September 09, 2015, 07:43:33 pm »

I transfered VRC to a SuperNet wallet 11 hours ago, and still nothing appears: tx 65d2ffdd401cbee33aae0dfef8d90e16ac2885cde726143a9a9d923ff05ab863

I just checked, and that address was generated with an older version of SuperNET Lite, before all coins were moved to new servers and running with new code and new wallets. It belongs to Nxt address NXT-YPFM-5GFD-4G7L-F7WB.

So most likely your browser cache displayed a previously existing superVRC deposit address instead of generating a new address. I will recover the coins from the old wallets and forward the 260 superVRC to that account.

This actually happened once during testing, so as a reminder for everyone - if you have used previous versions of SuperNET Lite with SN core coins (BTCD, OPAL, VRC, BITS), please make sure you are generating new deposit addresses for the new servers to avoid delays and extra operator work. Force a refresh of your browser with Ctrl+F5, or run the first time in a private browser window.
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nxtforum-a

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Re: SuperVRC problem?
« Reply #1411 on: September 09, 2015, 08:19:52 pm »

I transfered VRC to a SuperNet wallet 11 hours ago, and still nothing appears: tx 65d2ffdd401cbee33aae0dfef8d90e16ac2885cde726143a9a9d923ff05ab863
I just checked, and that address was generated with an older version of SuperNET Lite, before all coins were moved to new servers and running with new code and new wallets. It belongs to Nxt address NXT-YPFM-5GFD-4G7L-F7WB.
So most likely your browser cache displayed a previously existing superVRC deposit address instead of generating a new address. I will recover the coins from the old wallets and forward the 260 superVRC to that account.
This actually happened once during testing, so as a reminder for everyone - if you have used previous versions of SuperNET Lite with SN core coins (BTCD, OPAL, VRC, BITS), please make sure you are generating new deposit addresses for the new servers to avoid delays and extra operator work. Force a refresh of your browser with Ctrl+F5, or run the first time in a private browser window.
Thanks for replying so quickly :-)
I think I hit Ctrl+F5 before login in, but didn't know I should have done it too after the login.
May I run it in a private browser window *now* to be sure the addresses are good ones?
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VanBreuk

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Re: SuperVRC problem?
« Reply #1412 on: September 09, 2015, 08:53:43 pm »

May I run it in a private browser window *now* to be sure the addresses are good ones?

Yes. Only need to do it once if you want to check. Alternatively, you can clear your browser's cache. Also recommended to make sure that no old data surfaces again.

sent 260 superVRC - tx id 3748274275330560951

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nxtforum-a

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Re: Multigateway User Support Thread
« Reply #1413 on: September 10, 2015, 06:00:58 pm »

Hum...
What I did: opened a private window, imported my passphrase, waited for the generation of the addresses, logged out, closed the private window (VRC address started with b55).
Then, hit Ctrl+shift+R on the "normal" supernet wallet, logged in, hit Ctrl+shift+R again, re-logged in, and the VRC address is still the old one (it starts with bVX).
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #1414 on: September 10, 2015, 08:03:49 pm »

What I did: opened a private window, imported my passphrase, waited for the generation of the addresses, logged out, closed the private window (VRC address started with b55).
Then, hit Ctrl+shift+R on the "normal" supernet wallet, logged in, hit Ctrl+shift+R again, re-logged in, and the VRC address is still the old one (it starts with bVX).

Yes, well, the problem is that a private browser session does not remember anything in the browser cache :) So that allows you to check the address generated by new servers, but not to remember it; for as long as the obsolete one is stored in your browser cache, that's the one you'll see in a regular browser session. Until you clean your browser cache, which should solve the problem by flushing the stuck obsolete address.

Another update and more details about manual redemption/swap tomorrow.

Actually the defibrillator worked and the old mgwBTC triplet took a deep breath, and will catch up in around three hours, so the withdraws waiting in line will be processed. But the humane thing to do is to let them die in peace soon. So for the umpteenth time, we recommend everyone to start using the new client and superBTC instead.
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futurist

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Re: Multigateway User Support Thread
« Reply #1415 on: September 10, 2015, 08:57:44 pm »

Will mgwbc (blackcoin) servers be online anytime soon? I have a pending withdrawal.

VanBreuk

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Re: Multigateway User Support Thread
« Reply #1416 on: September 10, 2015, 09:49:15 pm »

Will mgwbc (blackcoin) servers be online anytime soon? I have a pending withdrawal.

That must be the withdrawal with the biggest lag in the history of crypto then. You deserve some interest :)

BC/BLK is in the list to come back online in SuperNET MGW. Not in 2.0.7, but it had a round of testing already so adding it is just a matter of some development time and server slots.

However, this will run in new servers, with superBC assets and a clean slate. So please send me the tx id for your withdrawal and we'll send you superBC when they come online. Alternatively, we can send you the equivalent in NXT or MGW assets at current rates.
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futurist

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Re: Multigateway User Support Thread
« Reply #1417 on: September 11, 2015, 07:06:32 am »

Will mgwbc (blackcoin) servers be online anytime soon? I have a pending withdrawal.

That must be the withdrawal with the biggest lag in the history of crypto then. You deserve some interest :)

BC/BLK is in the list to come back online in SuperNET MGW. Not in 2.0.7, but it had a round of testing already so adding it is just a matter of some development time and server slots.

However, this will run in new servers, with superBC assets and a clean slate. So please send me the tx id for your withdrawal and we'll send you superBC when they come online. Alternatively, we can send you the equivalent in NXT or MGW assets at current rates.
Yes it has been a very long time.   tx id - 8134279005123750328. I am fine with the alternative also. Thank you
« Last Edit: September 11, 2015, 07:11:47 am by futurist »
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Arkh

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Re: Multigateway User Support Thread
« Reply #1418 on: September 11, 2015, 05:14:35 pm »

Hi,

Are the btc servers runnning ?

Made a deposit yesterday night, hasn't gone through yet !

Tx : a97a83a7498354c9317e56a72d90cc1bfb208c48b9d96c084b5760e78e416203

Thanks
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VanBreuk

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Re: Multigateway User Support Thread
« Reply #1419 on: September 11, 2015, 06:29:12 pm »

Are the btc servers runnning ?

Made a deposit yesterday night, hasn't gone through yet !

Hi Arkh,

I suppose you mean the mgwBTC servers. As I've posted a few times before in this thread, we strongly recommend start using the new superBTC servers run in the latest SuperNET Lite 2.0.6. Deposits will take 3-4 BTC blocks, and withdraws will take 10 Nxt blocks. I know there is a drawback at the moment - superBTC AE orderbook is still pretty much empty, but it needs to receive some activity because mgwBTC servers are phasing out. Maybe we need a little market making effort there.

The old servers have been struggling to get together in sync for the last three days. Full process initialization for old MGW code and servers (historical blockchains parsing) takes now well above 12 hours, and the servers average one crash per day because they choke on a block. For all operations to be processed you need the three servers to be synced up and achieve consensus, so do the math. Right now I cannot guarantee that any mgwBTC gateway operation will happen before a couple days, or more. The third server was almost catching up when it crashed during the last night, dragging down the other two. So back to start.

Now two servers are almost synced up and a third is 15000 BTC blocks behind, so hopefully during tonight any queued operations including yours, will be processed. But I cannot guarantee that. While a potential crash (still unheard of) in the superBTC servers would take us 15 minutes to fix.
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