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ShapeShift Integration plugin
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Author Topic: ShapeShift Integration plugin  (Read 21127 times)

Riker

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Re: ShapeShift Integration plugin
« Reply #40 on: November 06, 2015, 03:07:43 pm »

@vivisko68 I can see that ShapeShift already moved your funds to their hot wallet tx#9323959195504475940 this means that they have the private key of the deposit account which is good.
I will contact their NXT developer and their operations manager now (again) about your case.
I'm sure they will refund your NXT just be patient.

And 2 transaction was made via shape shift

txid 16459591585244065621     2100 nxt

where my money?

When wil be refund?

Did you change the default API key in the settings menu ? From some reason I cannot monitor your transactions.
Which function did you use when exchanging your NXT Shift or SendAmount ?
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cc001

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Re: ShapeShift Integration plugin
« Reply #41 on: November 06, 2015, 03:10:06 pm »

Which function did you use when exchanging your NXT Shift or SendAmount ?

what's the difference/purpose, btw?
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NxtReporting.com - The Nxt Asset Exchange Portfolio Manager with Profitability Tracking - Donations are greatly appreciated on NXT-5W4G-GAR6-JHJP-H8ZTW

Riker

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Re: ShapeShift Integration plugin
« Reply #42 on: November 06, 2015, 03:39:09 pm »

Which function did you use when exchanging your NXT Shift or SendAmount ?

what's the difference/purpose, btw?

See here https://shapeshift.io/api shift vs. sendamount
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ShapeShift_io

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Re: ShapeShift Integration plugin
« Reply #43 on: November 06, 2015, 07:25:20 pm »

Hello! We have responded to you on your support ticket. Here is what we said:

Hi, again. We were notified today by the NXT team that you had posted your transaction on their forum. https://nxtforum.org/nxt-plugins/shapeshift-integration-plugin/msg199178/#msg199178

I did message you on Wednesday letting you know that we did need to return your NXT and needed you to send us your return NXT address and he have not heard back from you and so have not been able to return your funds. If you could please supply me with a return address, I would be happy to return your funds. We look forward to hearing back from you.

 
Emily Wednesday 18:25
Hi, there. The address you gave me previously was not our address, which is why we were not able to help you. It appears in your response this time, you have provided the correct address so thank you. We strive to always solve any issue that our customers have so so we can now help you since you have provided the correct information.

NXT was having issues during the time you did your transaction which is why your order did not complete. We will need to return your NXT to you. Can you please provide me with an NXT address to return your funds to?

Thanks!

 
Vivisko68 Wednesday 04:18
Dear scam company. https://www.mynxt.info/account/6937456242951353796 https://www.mynxt.info/account/10639181588922514179 ITS your deposit address and you have now my money

Cash back my money

2015-11-03 0:48 GMT+03:00 Emily (ShapeShift) <support@shapeshift.zendesk.com>:

 
Emily Monday 22:48
Hi, there. That NXT address you have provided is not a shapeshift address. I will need your shapeshift NXT deposit address or the txid in order to look up your transaction. Thanks!

 
Vivisko68 Monday 12:53
Dear Emily write to me please where my LTC or 10 000NXT?

2015-10-30 23:44 GMT+03:00 Emily (ShapeShift) <support@shapeshift.zendesk.com>:

 
Vivisko68 Oct 30 23:39
i dont have txid transaction

NXT-CG6B-FASB-LB3B-CXN2S

2966459269210161348 txid transaction 10 000 nxt

whats problems with exchange nxt to ltc?

http://joxi.ru/VrwepwdtvDQn2X

understand?

2015-10-30 23:44 GMT+03:00 Emily (ShapeShift) <support@shapeshift.zendesk.com>:

 
Emily Oct 30 21:44
Hello. The information you have provided does not allow me to look up your transaction. I need either your tixd or the deposit address that we provided to you to send your funds to in order to look up your transaction. Thanks!

Hi, ShapeShifter! We have responded to your request!
Your request (4033) has been updated. To add additional comments, reply to this email.
Emily   
Emily (ShapeShift)
Nov 2, 22:48
Hi, there. That NXT address you have provided is not a shapeshift address. I will need your shapeshift NXT deposit address or the txid in order to look up your transaction. Thanks!
Vivisko68   
Vivisko68
Nov 2, 12:53
Dear Emily write to me please where my LTC or 10 000NXT?
2015-10-30 23:44 GMT+03:00 Emily (ShapeShift)
Vivisko68   
Vivisko68
Oct 30, 23:39
i dont have txid transaction
NXT-CG6B-FASB-LB3B-CXN2S
2966459269210161348 txid transaction 10 000 nxt
whats problems with exchange nxt to ltc?
joxi.ru/VrwepwdtvDQn2X
understand?
2015-10-30 23:44 GMT+03:00 Emily (ShapeShift)
Emily   
Emily (ShapeShift)
Oct 30, 21:44
Hello. The information you have provided does not allow me to look up your transaction. I need either your tixd or the deposit address that we provided to you to send your funds to in order to look up your transaction. Thanks!
Vivisko68   
Vivisko68
Oct 30, 21:04
Hello. I would be happy to help you. Can you please send me your txid or the deposit address we provided to you to send your funds to? We do not take screen shots for records of this information. Thanks!
Dear Emily (ShapeShift) how long time wait answer to my messages?
2015-10-30 18:49 GMT+03:00 Emily (ShapeShift)
Vivisko68   
Vivisko68
Oct 30, 17:49
NXT-CG6B-FASB-LB3B-CXN2S
2966459269210161348 txid transaction 10 000 nxt
whats problems with exchange nxt to ltc?
2015-10-30 18:49 GMT+03:00 Emily (ShapeShift)
Vivisko68   
Vivisko68
Oct 30, 17:46
2966459269210161348 its transaction
my nxt is NXT-CG6B-FASB-LB3B-CXN2S
Emily   
Emily (ShapeShift)
Oct 30, 16:49
Hello. I would be happy to help you. Can you please send me your txid or the deposit address we provided to you to send your funds to? We do not take screen shots for records of this information. Thanks!
Vivisko68   
Vivisko68
Oct 30, 08:19
NXT-WXG6-QBGY-FYA2-8DQK2  sent 10 000 NXT exchange to LTC
2015-10-30 10:16 GMT+03:00 ShapeShift
Vivisko68   
Vivisko68
Oct 30, 08:16
how long time wait my LTC?
details here: joxi.ru/8AnN3wqU0EMBAO



I want know where my money and when shape shift cash back?
Its not my problems if your code have troubles

Emily please cash back my money
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vivisko68

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Re: ShapeShift Integration plugin
« Reply #44 on: November 07, 2015, 08:16:25 am »

@vivisko68 I can see that ShapeShift already moved your funds to their hot wallet tx#9323959195504475940 this means that they have the private key of the deposit account which is good.
I will contact their NXT developer and their operations manager now (again) about your case.
I'm sure they will refund your NXT just be patient.

And 2 transaction was made via shape shift

txid 16459591585244065621     2100 nxt

where my money?

When wil be refund?

Did you change the default API key in the settings menu ? From some reason I cannot monitor your transactions.
Which function did you use when exchanging your NXT Shift or SendAmount ?

No! i not change anything. i was exchange via function SHIFT
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Riker

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Re: ShapeShift Integration plugin
« Reply #45 on: November 07, 2015, 09:29:24 am »

@vivisko68 I can see that ShapeShift already moved your funds to their hot wallet tx#9323959195504475940 this means that they have the private key of the deposit account which is good.
I will contact their NXT developer and their operations manager now (again) about your case.
I'm sure they will refund your NXT just be patient.

And 2 transaction was made via shape shift

txid 16459591585244065621     2100 nxt

where my money?

When wil be refund?

Did you change the default API key in the settings menu ? From some reason I cannot monitor your transactions.
Which function did you use when exchanging your NXT Shift or SendAmount ?

No! i not change anything. i was exchange via function SHIFT
They told me they will did you send them your nxt account not the number? Trying to understand where is the disconnect ...
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Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651
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