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Zero balance shown in wallet, despite transfers to it singapore
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Author Topic: Zero balance shown in wallet, despite transfers to it  (Read 2581 times)

Mike6828

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Zero balance shown in wallet, despite transfers to it
« on: June 28, 2017, 10:37:54 am »

I transferred 10 ARDR coin from Poloniex to my new Nxt Wallet a few days ago, to check that the links worked etc. This transfer went through OK, according to Poloniex

On Nxt, the transfer appears (of 9 ARDR, after the 1 ARDR fee was removed). Yet the balance shown on my Nxt Wallet is zero

Am I looking in the wrong place to see my ARDR coins on Nxt? If I want to transfer those coins out of NXT again, how do I do so?
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MrV777

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Re: Zero balance shown in wallet, despite transfers to it
« Reply #1 on: June 28, 2017, 10:43:10 am »

Your ARDR should be under Assets.  Balance will only show your NXT balance
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NXT: NXT-BK2J-ZMY4-93UY-8EM9V
NXT nodes: 209.222.98.250, 216.155.128.10

Mike6828

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Re: Zero balance shown in wallet, despite transfers to it
« Reply #2 on: June 28, 2017, 10:54:28 am »

Excellent - thanks very much!
Mike
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Mike6828

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Re: Zero balance shown in wallet, despite transfers to it
« Reply #3 on: June 28, 2017, 03:31:40 pm »

Hi, I'm very sorry to come back to you on this, but, despite many attempts, I can't find the ARDR.

If I start at the Dashboard, then I assume I click on "Online Wallet"

This shows me a list of transactions and some account details, together with three drop-downs, called Block Explorer, Tools and Charts.

One of the options on the Bock Explorer drop-down is "Assets", but that just takes me to Asset Exchange

Should I be starting somewhere other than the Dashboard?

Many thanks

Mike
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MrV777

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Re: Zero balance shown in wallet, despite transfers to it
« Reply #4 on: June 28, 2017, 04:40:23 pm »

Hi, I'm very sorry to come back to you on this, but, despite many attempts, I can't find the ARDR.

If I start at the Dashboard, then I assume I click on "Online Wallet"

This shows me a list of transactions and some account details, together with three drop-downs, called Block Explorer, Tools and Charts.

One of the options on the Bock Explorer drop-down is "Assets", but that just takes me to Asset Exchange

Should I be starting somewhere other than the Dashboard?

Many thanks

Mike

Are you talking about MyNXT?  That's a third party service?
What is your NXT address to verify the assets are there?
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NXT: NXT-BK2J-ZMY4-93UY-8EM9V
NXT nodes: 209.222.98.250, 216.155.128.10

Mike6828

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Re: Zero balance shown in wallet, despite transfers to it
« Reply #5 on: June 28, 2017, 05:52:49 pm »

Hi, yes, it's MyNxt I'm referring to

Account is : NXT-H9SK-UASK-Y7DV-B67HC

Public key : d54c9c1a4da3fa50eb6b8d09e09cdd0d6141b2b3f078f919747d1b5b46621921

On that site, it gives these details of one of my transactions, which show that 9 ARDR were received successfully. But I can find no way of accessing those 9 ARDR

Basic transaction details
Type   Asset transfer
From   NXT-253H-ESRL-K87C-4R9FG
To   NXT-H9SK-UASK-Y7DV-B67HC
Amount   0.00 NXT
Fee   1.00 NXT
Confirmations   2198
Deadline   900
Date   27-Jun-2017 06:06am
Block   6639759508328159925

Specific details
Asset name   ARDR
Quantity   9.00000000

Many thanks

MIke
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