Topic: Resolved: Help! All my NXT disappeared! (Read 19197 times)

Zahlen · « **on:** October 07, 2014, 12:42:16 am »

Don't panic! Most likely your NXT is still there, it just hasn't shown up in your software. You can still see your account balance through a block explorer like https://nxtblocks.info/#section/blockexplorer_accounts or http://mynxt.info/blockexplorer/index.php.

If the block explorers show your account balance correctly, check if it's due to these two reasons:

1) In Nxt, your passphrase is your account. If you type a different passphrase, you'll end up in a different account. An unused account has 0 NXT, which could be what you're seeing. Check the account's address; if it's wrong, that means you mistyped your password. Log out and type in your passphrase again carefully.

2) It could also be that the blockchain hasn't finished downloading yet, wait until it's done. The blockchain is a record of all transactions made since the beginning of the Nxt network, and your account balance is calculated by totaling all the transactions into and out of your account. If it hasn't downloaded to the point of the first transaction into your account, that total will be 0. If it hasn't finished downloading completely, the total may not be up to date.

If the account number is correct and the blockchain has finished downloading, then it's due to something else. Make a new thread about it in this subforum (but never reveal your passphrase; again your passphrase is your account), the community will try to help you.

TwinWinNerD · « **Reply #1 on:** October 07, 2014, 12:44:27 am »

Sticky this!

this is THE faq.

Glucose · « **Reply #2 on:** November 28, 2014, 09:25:15 am »

rubenbc · « **Reply #3 on:** November 28, 2014, 03:18:09 pm »

good post zahlen. probably he wrote the pasword wrong or blockchain isn't download. no panic guy

raoulbtc · « **Reply #4 on:** March 05, 2015, 10:45:45 pm »

I recently started with NXT. I downloaded the client, let the blockchain fill up, and had a deposit sent to my NXT address. Not 5 minutes after my NXT arrived, it disappeared from my wallet and got sent to another address... WTF!
I didn't even do anything within the wallet for it to be sent anywhere. What kind of scammy system is this?

barbierir · « **Reply #5 on:** March 05, 2015, 10:51:26 pm »

Quote from: raoulbtc on March 05, 2015, 10:45:45 pm

I recently started with NXT. I downloaded the client, let the blockchain fill up, and had a deposit sent to my NXT address. Not 5 minutes after my NXT arrived, it disappeared from my wallet and got sent to another address... WTF!
I didn't even do anything within the wallet for it to be sent anywhere. What kind of scammy system is this?

can you write your address? For the account did you use the passphrase generator or used one of your own?

EvilDave · « **Reply #6 on:** March 05, 2015, 11:06:19 pm »

Sorry, raoulbtc, this usually only happens when someone uses an insecure password.
There are naughty people constantly scanning the NXT blockchain in search of dodgy passwords......the last time we got a report like this was a few months ago, but even once is too much.
However, there may be another reason for the loss, so give us as much information as you can, starting with your account number.
Have you carried out a recent virus/malware scan ? Do you have other cryptos stored on the same PC ?

On the password: did you use a well-known phrase that has appeared anywhere else ever ?

My first bit of advice to you is to make a new NXT account, using the default passphrase generator. Do not use your old account ever again.
Did you only have NXT on your account ?

dude · « **Reply #7 on:** March 05, 2015, 11:09:51 pm »

Quote from: raoulbtc on March 05, 2015, 10:45:45 pm

I recently started with NXT. I downloaded the client, let the blockchain fill up, and had a deposit sent to my NXT address. Not 5 minutes after my NXT arrived, it disappeared from my wallet and got sent to another address... WTF!
I didn't even do anything within the wallet for it to be sent anywhere. What kind of scammy system is this?

Sounds like you used weak password. Nxt by default works a bit different than Bitcoin Core and uses brainwallet system, your password = private key = account.

Seems like someone keeps a database of weak password accounts and check them regularly.

Ash · « **Reply #8 on:** March 14, 2015, 12:59:20 pm »

How is it possible for people to know where rubbish passwords have been used? And would they be able to access your account just by guessing/hacking your password somehow?

bizz · « **Reply #9 on:** March 14, 2015, 01:31:33 pm »

Quote from: Ash on March 14, 2015, 12:59:20 pm

How is it possible for people to know where rubbish passwords have been used? And would they be able to access your account just by guessing/hacking your password somehow?

There are bots trying to find weak passwords. They try each pass until they find account with funds. They work 24/7 and even use online dictionaries to find if people use popular phrases.

If you use default generated words for password you are safe.

jl777 · « **Reply #10 on:** March 14, 2015, 07:28:12 pm »

Quote from: bizz on March 14, 2015, 01:31:33 pm

Quote from: Ash on March 14, 2015, 12:59:20 pm
How is it possible for people to know where rubbish passwords have been used? And would they be able to access your account just by guessing/hacking your password somehow?

There are bots trying to find weak passwords. They try each pass until they find account with funds. They work 24/7 and even use online dictionaries to find if people use popular phrases.

If you use default generated words for password you are safe.

my guess is they generate the account numbers for all the common word "passwords" ahead of time. Then they just need to monitor the blockchain so see when the funds appear. Next block it is gone

kmwaseem · « **Reply #11 on:** March 27, 2015, 09:27:16 pm »

Make sure all your alphabets are in lower letter. Because when you save passphrase into any document it generally detects the starting alphabet into upper letter and it gets saved automatically.

TheCoinWizard · « **Reply #12 on:** March 27, 2015, 09:35:35 pm »

Quote from: kmwaseem on March 27, 2015, 09:27:16 pm

Make sure all your alphabets are in lower letter.

Bad advise this is

boieemassab · « **Reply #13 on:** April 22, 2015, 01:19:57 pm »

Hello,
I sent up a new account and downloaded the blockchain and the nxt wallet. I sent 3 small deposits ( just under 3000 total ). They all arrived fine and were in my account. 5 minutes later the balance was gone and there is no record of these anywhere now. I made another deposit of 1 and it is now in my account. I checked the blockchain link in this forum and there is only record of the transaction for the 1 nxt. I used the random generated 12 word paraphase and my personal phrase is from a song I made up and would not be common at all including not real words.

boieemassab · « **Reply #14 on:** April 22, 2015, 01:31:12 pm »

Hello,
I see the transactions now. They went to another account that does not exist until now. So am I correct in assuming if you make any mistake it typing in 12 words that you cannot see or review allows you to enter an account that does not exist yet and send payments. Is there no errorproofing at all? If this is the case I am no longer interested in NXT.

barbierir · « **Reply #15 on:** April 22, 2015, 01:37:53 pm »

Quote from: boieemassab on April 22, 2015, 01:31:12 pm

Hello,
I see the transactions now. They went to another account that does not exist until now. So am I correct in assuming if you make any mistake it typing in 12 words that you cannot see or review allows you to enter an account that does not exist yet and send payments. Is there no errorproofing at all? If this is the case I am no longer interested in NXT.

There cannot be errorproofing because you must be able to open any account, depending on which passphrase you write. With next version 1.5 it will be possible to save addresses but this wouldn't help first time users, the first time you create an account you should log-in and out a couple of times in order to double-check that you wrote the passphrase correctly and the address is always the same.
Do you think you sent the Nxt to a wrong address? This could be the case and I'm sorry. You can post the address so that others can verify this.

boieemassab · « **Reply #16 on:** April 22, 2015, 01:48:48 pm »

Hello,
Thanks for your help. The address the 3 transactions were sent to is: NXT-ZC8U-L55N-RBLN-4WD3R It is currently near the bottom of the first page of the block chain link provided in this thread.

barbierir · « **Reply #17 on:** April 22, 2015, 01:55:36 pm »

Quote from: boieemassab on April 22, 2015, 01:48:48 pm

Hello,
Thanks for your help. The address the 3 transactions were sent to is: NXT-ZC8U-L55N-RBLN-4WD3R It is currently near the bottom of the first page of the block chain link provided in this thread.

http://www.nxtreporting.com/?a=NXT-ZC8U-L55N-RBLN-4WD3R&c=EUR

from Nxtreporting there are 3 incoming transactions of 685, 2289 and 9 Nxt respectively. No outgoing transactions. So your Nxt are still there if you have the passphrase to open that address, when you type your passphrase do you open NXT-ZC8U-L55N-RBLN-4WD3R or a different address?

Maybe you must finish downloading the blockchain or you made a typo in writing the passphrase, in this case there still hope to recover it.

lurker10 · « **Reply #18 on:** April 22, 2015, 02:00:31 pm »

Quote from: boieemassab on April 22, 2015, 01:31:12 pm

Hello,
I see the transactions now. They went to another account that does not exist until now. So am I correct in assuming if you make any mistake it typing in 12 words that you cannot see or review allows you to enter an account that does not exist yet and send payments. Is there no errorproofing at all? If this is the case I am no longer interested in NXT.

Use MofoWallet with a wallet file system?
https://nxtforum.org/mofowallet-the-alternative-client/

achim · « **Reply #19 on:** April 22, 2015, 02:04:43 pm »

Quote from: boieemassab on April 22, 2015, 01:31:12 pm

Hello,
I see the transactions now. They went to another account that does not exist until now. So am I correct in assuming if you make any mistake it typing in 12 words that you cannot see or review allows you to enter an account that does not exist yet and send payments. Is there no errorproofing at all? If this is the case I am no longer interested in NXT.

If you know that you made only 1-2 typos, you can use this tool to find your lost funds: http://jnxt.org/typo/

It is not advisable to type your secret phrase manually every time. I use KeePass 2, that prevents me from any typos (and basic keyloggers).
Maybe mofowallet would be something for you: You can store your Nxt private key in a wallet.dat (I believe), same as bitcoin.

As barbierir said, the NRS client does not and should not know if you made a typo by mistake, or on purpose (could be that you want to open a new account with almost the same password). The powerful side of it is, you can login to your Nxt account anywhere on the world, from any machine, without the need of a wallet.dat
The main motivation behind this is that you won't leave any traces anywhere of your secret phrase. Nxt protects you against http://en.wikipedia.org/wiki/Key_disclosure_law

follas · « **Reply #20 on:** May 13, 2015, 11:28:40 pm »

I didn't really know a lot about NXT until I decided to use the asset exchange and basically deposit some NXT on my account. I logged in with my passphrase and then deposited my coins from poloniex. After a bit my coins showed up and I tried to use the Asset exchange. It kept saying that my passphrase was wrong. I tried to reconnect and then my account ID and everything had changed saying that my balance was 0... What could have happened? I've got professional antiviruses etc and was never hacked even if I used other coins like dash and nushares.

My address is this NXT-MMUX-ZJDA-UUGY-7JWTA and I can still see the funds. I had like 2-3 passphrases, all generated by previous editions of the NXT client that I kept on my pc on 3 different txt files and I can't really remember which one I used, however all of them direct me to different addresses... I am currently contacting poloniex's support in order to get my public address (I hope they give it to me) in case that helps with jnxt.org. I definitely used ctrl+a or marked it manually and then copy-paste either manually or using ctrl+c.

Basically I wrote this and then just manually chose less words. That was my mistake... I found it so simply... Some people like me, sometimes, act in very stupid ways. I was new to nxt so didn't know exactly how the 12 words thing was working, but now I know.

xiahui135 · « **Reply #21 on:** May 14, 2015, 03:00:52 am »

i must say the system is not for average joe yet.
Maybe service like username and password will help. The average joe need not to manage the private key, and download the blockchain.

achim · « **Reply #22 on:** May 15, 2015, 12:06:02 pm »

Quote from: xiahui135 on May 14, 2015, 03:00:52 am

The average joe need not to manage the private key, and download the blockchain.

Average Joe only needs to remember one single passphrase, nothing else.
He does not need to download the blockchain: http://jnxt.org/jay/

shin · « **Reply #23 on:** May 15, 2015, 04:46:14 pm »

Quote from: achim on May 15, 2015, 12:06:02 pm

Average Joe only needs to remember one single passphrase, nothing else.
He does not need to download the blockchain: http://jnxt.org/jay/

Naaaaaaah. I'm afraid you have mistaken the average joe with the average jay. ;-)

SNEAKN · « **Reply #24 on:** June 20, 2017, 10:52:05 pm »

What do you do if you typed in the wrong passphrase, it took you to a different account and you sent coins to that account not realizing it was wrong one? How can I retrieve my 100 coins?

MrV777 · « **Reply #25 on:** June 20, 2017, 10:57:05 pm »

Quote from: SNEAKN on June 20, 2017, 10:52:05 pm

What do you do if you typed in the wrong passphrase, it took you to a different account and you sent coins to that account not realizing it was wrong one? How can I retrieve my 100 coins?

You have to figure out the incorrect passphrase. That's the only way.
You can try this to help: http://192.99.58.223/passphrase/typo.html

SNEAKN · « **Reply #26 on:** June 20, 2017, 11:08:05 pm »

Ok...I'll try that....I know the account but that won't help unless i figure out the passphrase I'm assuming.

TTKM91 · « **Reply #27 on:** November 29, 2017, 02:36:52 pm »

I have the same problem, bought NXT, wanted to shift it to XRP, went into another NXT wallet: NXT-B5UP-TK3W-5UQY-2TQGL
Tried again and from there it went in to: NXT-MW26-C7Y2-9BF5-4EJQA

So is this also because i used the wrong passphrase and if yes where are my NXT coins now?

VanBreuk · « **Reply #28 on:** November 29, 2017, 08:10:06 pm »

Quote from: TTKM91 on November 29, 2017, 02:36:52 pm

I have the same problem, bought NXT, wanted to shift it to XRP, went into another NXT wallet: NXT-B5UP-TK3W-5UQY-2TQGL
Tried again and from there it went in to: NXT-MW26-C7Y2-9BF5-4EJQA

So is this also because i used the wrong passphrase and if yes where are my NXT coins now?

Let me see if I understand. You wanted to shift (I guess you mean through Shapeshift) NXT to XRP. Then you sent them to the deposit address provided by Shapeshift? And you did not receive your XRP in the destination Ripple address you entered? If this is the problem, you need to contact Shapeshift support. Otherwise, please explain better what you were trying to do.

blockledgers · « **Reply #29 on:** December 03, 2017, 07:31:54 pm »

My balance is show correct on the blockchain explorer. But when I go to the application and wallet it shows as Zero? Any ideas?

VanBreuk · « **Reply #30 on:** December 03, 2017, 08:59:19 pm »

This means your wallet is not accessing an up-to-date blockchain, and does not know yet about recent transactions. Generally this is because your blockchain is still downloading. You can just wait some time for it to finish the download, or you could reinstall and activate the "Light client" option, which will get blockchain data from other peers and not require a blockchain download to your computer.

stevefromNY · « **Reply #31 on:** December 13, 2017, 04:02:56 pm »

HELP!! i have shares of NXT and ARDR that are now now longer in my NXT wallet...
when trying to sign on it didn't recognize my wallet either..

Panicing..

stevefromNY · « **Reply #32 on:** December 13, 2017, 04:07:25 pm »

i took 4 deep breaths and a toke of some good something..

I'm better..and I read above and it worked..

i have back everything TY..

mojam94 · « **Reply #33 on:** December 14, 2017, 01:52:58 am »

Hi guys,
i am really new to crypto and especially NXt i just transferred NXT's from bittrex. i put the NXt _ _ _ - _ __ ) in the adress bar on bittrex.
i didnt send a message or anything. on bittrex it says sent. and i checked the block chain it says sent. when i check the wallet it is still 0.

please help

aetos · « **Reply #34 on:** December 15, 2017, 01:53:10 pm »

hey guys
running lite client
nxt disappeared al of a sudden when i login in.
seems there is an issue as i see many posts.
tried reinstalling loged in with pass phrase.
nothing yet.
every time i try to login in it says welcome to your new wallet . and tells me to increase security by also providing your public key on a deposit
the key shown is the same that i have saved on my paper wallet
yet no coins
expoler says i have the coins
help

VanBreuk · « **Reply #35 on:** December 15, 2017, 03:20:59 pm »

To everyone with the same problem, "NXT balance shows as 0 and in the blockchain explorer I can see the correct balance in my account. What's wrong?". This has been replied many times but it won't hurt to answer a last time.

This happens with the official Nxt wallet when your local copy of the blockchain (if you installed the full client), or the copy of the blockchain in the public peer your wallet is connecting to (if you selected the Light mode option during installation) are not up to date.

If your Nxt wallet gets data from a blockchain that is not up to date, all the information displayed, including the NXT balance, will correspond to the last block available in the copy of the blockchain that is being used. You're looking into the past, at a block where your NXT had not been transferred to your account, so your wallet does not know about that transfer yet.

What to do?

- If you're running the full Nxt software, downloading your own copy of the blockchain. wait until the blockchain is fully downloaded. Then the information displayed will also be current.
- If you're running the light Nxt software, which gets blockchain data from another public peer, restart Nxt so it will connect to a new peer that should hopefully have an up to date blockchain available. Then the information displayed in your Nxt wallet will be current.

This case seems to be reported more often lately, which might be related to the fast increase of new Nxt light nodes in the network. But in any case, remember that the information you see in blockchain explorers like https://nxtportal.org is reliable and that in these cases you don't have to worry about your NXT.

I'm locking the thread with this answer. If you think you have a different issue, feel free to open a new topic in this Nxt Helpdesk board, or open a ticket in the Jelurida Support Desk.

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Author Topic: Resolved: Help! All my NXT disappeared! (Read 19197 times)