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Author Topic: Help me please, why I dont answers from admin NXT.  (Read 947 times)

neca

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Thi is me problem. Please help me.

This transaction ID 10719601474768677835 on NXT exchange NXT vallet.

17.4.2017 8:48:02     -28 500,00   1   from NXT-RLJ9-GTJ9-ETJH-FBDX5    on   NXT-Y7YC-9QQV-ZPPU-48XBB       1267002   1 440+



17.4.2017 8:48:02   complete   NXT-Y7YC-9QQV-ZPPU-48XBB   28500   NXT   47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DAroty

and dan me NXT zero and MONERO also zero.


Help
Today at 02:29:19 pm
ReplyQuoteModifyModify
I helped make a transaction on the NXT platform and instructed to convert NXT to MONERO and to my Bter account. But the transaction was about like that transferring my funds to this one
 The NXT-Y7YC-9QQV-ZPPU-48XBB NXT account was then converted by a mysterious conversion
 28,498.00 NXT  on this account
NXT-W3MP-U847-GPSZ-EW7V7 and I have not seen them from this account, somehow evaporated, and I transferred to MONERO the NXT wallet. NXT somehow transferred themselves without affecting it.
How do I find them?
 In Betr, they clearly wrote that they did not arrive at my check-in really parked here on this NXT-W3MP-U847-GPSZ-EW7V7 and nothing else. What should I do with it? For this I do not, but the NXT wallet administrators. I want the money back but no answer from Admin NXT. ???

The ID of the whole weird transaction here

Date / ID From Type To Fee Ago
3940351479125151300
Apr 17, 2017 - 9: 04: 1 NXT-Y7YC-9QQV-ZPPU-48XBB
 28,498.00 NXT
NXT-W3MP-U847-GPSZ-EW7V7
2 NXT a day ago
1,858 Confirmations
10719601474768677835
Apr 17, 2017 - 8: 48: 3 NXT-RLJ9-GTJ9-ETJH-FBDX5 ----- this is my NXT account
 28,500.00 NXT
NXT-Y7YC-9QQV-ZPPU-48XBB
1 NXT a day ago
1,872 Confirmations


Please where is all ID transaction from me account on account Bter. What is problem I dont have NXT and also dont have MONERO. Please help me.
« Last Edit: April 18, 2017, 07:07:28 pm by neca »

Riker

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Account NXT-W3MP-U847-GPSZ-EW7V7 is the ShapeShift NXT account see http://www.nxtcs.com/main/nxt_accounts_identified

I see the following transactions:
10719601474768677835 sender NXT-RLJ9-GTJ9-ETJH-FBDX5 recipient NXT-Y7YC-9QQV-ZPPU-48XBB then
3940351479125151300 sender NXT-Y7YC-9QQV-ZPPU-48XBB recipient NXT-W3MP-U847-GPSZ-EW7V7

I assume you own account NXT-RLJ9-GTJ9-ETJH-FBDX5 but who owns account NXT-Y7YC-9QQV-ZPPU-48XBB?

And just to be clear there is no admin for the NXT wallet this is a decentralized blockchain protocol
NXT Core Dev
Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651

VanBreuk

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I guess I am the "admin NXT" Neca is talking about. Neca messaged me yesterday after replying to his first post here - https://nxtforum.org/index.php?topic=13462.msg231357#msg231357

I could not understand completely what the exact problem was, so I assumed that he had sent NXT to an account (BTER?) deposit address and that the deposit hadn't been credited. I replied trying to suggest him to contact BTER support. He has messaged me today again (twice) and few minutes ago I replied again to his message.

Neca: If you sent NXT to Shapeshift, and you didn't receive what you were trying to buy (Monero?) you will need to contact then Shapeshift support.

As Riker said and I tried to also explain in private, no one but the destination account holder can help you recover or credit your NXT. There is no "NXT admin", I simply work as administrator of this forum. Only the service where you sent your NXT to can help you solve the issue.

And please do not start new topics about the problem, thank you.
GPG Fingerprint: B020 D1C1 F289 3B2C 3577  9EAD 455D D175 5913 C7F1

neca

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Account NXT-W3MP-U847-GPSZ-EW7V7 is the ShapeShift NXT account see http://www.nxtcs.com/main/nxt_accounts_identified

I see the following transactions:
10719601474768677835 sender NXT-RLJ9-GTJ9-ETJH-FBDX5 recipient NXT-Y7YC-9QQV-ZPPU-48XBB then
3940351479125151300 sender NXT-Y7YC-9QQV-ZPPU-48XBB recipient NXT-W3MP-U847-GPSZ-EW7V7

I assume you own account NXT-RLJ9-GTJ9-ETJH-FBDX5 but who owns account NXT-Y7YC-9QQV-ZPPU-48XBB?

And just to be clear there is no admin for the NXT wallet this is a decentralized blockchain protocol


Yea this account is me NXT-RLJ9-GTJ9-ETJH-FBDX5 and  I wanted exchange on me NXT on MONERO. But I dont have NXT and MONERO. I send message on account shapeshift and no answers. Waht to do next. Please. :-[

neca

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I guess I am the "admin NXT" Neca is talking about. Neca messaged me yesterday after replying to his first post here - https://nxtforum.org/index.php?topic=13462.msg231357#msg231357

I could not understand completely what the exact problem was, so I assumed that he had sent NXT to an account (BTER?) deposit address and that the deposit hadn't been credited. I replied trying to suggest him to contact BTER support. He has messaged me today again (twice) and few minutes ago I replied again to his message.

Neca: If you sent NXT to Shapeshift, and you didn't receive what you were trying to buy (Monero?) you will need to contact then Shapeshift support.

As Riker said and I tried to also explain in private, no one but the destination account holder can help you recover or credit your NXT. There is no "NXT admin", I simply work as administrator of this forum. Only the service where you sent your NXT to can help you solve the issue.

And please do not start new topics about the problem, thank you.

Thank you and sorry new topics. Yes I send on shapeshift and I wanted to buy MONERO. How I have to contact Shapeshift support. Please.

neca

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I guess I am the "admin NXT" Neca is talking about. Neca messaged me yesterday after replying to his first post here - https://nxtforum.org/index.php?topic=13462.msg231357#msg231357

I could not understand completely what the exact problem was, so I assumed that he had sent NXT to an account (BTER?) deposit address and that the deposit hadn't been credited. I replied trying to suggest him to contact BTER support. He has messaged me today again (twice) and few minutes ago I replied again to his message.

Neca: If you sent NXT to Shapeshift, and you didn't receive what you were trying to buy (Monero?) you will need to contact then Shapeshift support.

As Riker said and I tried to also explain in private, no one but the destination account holder can help you recover or credit your NXT. There is no "NXT admin", I simply work as administrator of this forum. Only the service where you sent your NXT to can help you solve the issue.



Dear sir
 
Thank you for answers and for help. And sory for me new topic and email for you. I dont no what problem and what repair transaction. IT was me 3 exchange transaction. And crash.
 
Sorry and thank you very much.

And please do not start new topics about the problem, thank you.

Riker

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Thank you and sorry new topics. Yes I send on shapeshift and I wanted to buy MONERO. How I have to contact Shapeshift support. Please.

Contact for ShapeShift support https://shapeshift.zendesk.com/hc/en-us/requests/new
NXT Core Dev
Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651

neca

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Thank you and sorry new topics. Yes I send on shapeshift and I wanted to buy MONERO. How I have to contact Shapeshift support. Please.

Contact for ShapeShift support https://shapeshift.zendesk.com/hc/en-us/requests/new

Super thank you very much.

Best regard neca

neca

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Thank you and sorry new topics. Yes I send on shapeshift and I wanted to buy MONERO. How I have to contact Shapeshift support. Please.

Contact for ShapeShift support https://shapeshift.zendesk.com/hc/en-us/requests/new

I was contact shapeshift and they say the transaction was successful. Bter says no. I, in good faith, used the NXT platform to exchange from NXT to XMR, and now I have neither NXT and no XMR. Who will return them to me. 28,500 NXT all my money. The NXT Transfer Platform does not work. It is not possible to enter the ID for send depozite on Bter account. What to do now. Shapeshift says Ok Bter says ok no. Why the NXT platform does not work. Where are my money.
Please help me.  :)

Riker

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Thank you and sorry new topics. Yes I send on shapeshift and I wanted to buy MONERO. How I have to contact Shapeshift support. Please.

Contact for ShapeShift support https://shapeshift.zendesk.com/hc/en-us/requests/new

I was contact shapeshift and they say the transaction was successful. Bter says no. I, in good faith, used the NXT platform to exchange from NXT to XMR, and now I have neither NXT and no XMR. Who will return them to me. 28,500 NXT all my money. The NXT Transfer Platform does not work. It is not possible to enter the ID for send depozite on Bter account. What to do now. Shapeshift says Ok Bter says ok no. Why the NXT platform does not work. Where are my money.
Please help me.  :)

Here we go again:

I see the following transactions:
10719601474768677835 sender NXT-RLJ9-GTJ9-ETJH-FBDX5 recipient NXT-Y7YC-9QQV-ZPPU-48XBB then
3940351479125151300 sender NXT-Y7YC-9QQV-ZPPU-48XBB recipient NXT-W3MP-U847-GPSZ-EW7V7

I assume you own account NXT-RLJ9-GTJ9-ETJH-FBDX5 but who owns account NXT-Y7YC-9QQV-ZPPU-48XBB?
Why do you think this is the BTER account, perhaps this account belongs to a hacker who stole your funds?
NXT Core Dev
Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651

neca

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Thank you and sorry new topics. Yes I send on shapeshift and I wanted to buy MONERO. How I have to contact Shapeshift support. Please.

Contact for ShapeShift support https://shapeshift.zendesk.com/hc/en-us/requests/new

I was contact shapeshift and they say the transaction was successful. Bter says no. I, in good faith, used the NXT platform to exchange from NXT to XMR, and now I have neither NXT and no XMR. Who will return them to me. 28,500 NXT all my money. The NXT Transfer Platform does not work. It is not possible to enter the ID for send depozite on Bter account. What to do now. Shapeshift says Ok Bter says ok no. Why the NXT platform does not work. Where are my money.
Please help me.  :)

Here we go again:

I see the following transactions:
10719601474768677835 sender NXT-RLJ9-GTJ9-ETJH-FBDX5 recipient NXT-Y7YC-9QQV-ZPPU-48XBB then
3940351479125151300 sender NXT-Y7YC-9QQV-ZPPU-48XBB recipient NXT-W3MP-U847-GPSZ-EW7V7

I assume you own account NXT-RLJ9-GTJ9-ETJH-FBDX5 but who owns account NXT-Y7YC-9QQV-ZPPU-48XBB?
Why do you think this is the BTER account, perhaps this account belongs to a hacker who stole your funds?

Thi is shapeshift NXT-Y7YC-9QQV-ZPPU-48XBB yes is it again because this is problem NXT platform exchange from NXT to XMR. And this is my all NXT ok.

Shapeshift send me this message.

 (ShapeShift)
Apr 20, 12:10 PM MDT

Hello,

Here is the information regarding our transfer of funds from our system to Bter. Hopefully this will provide what they need to locate and recover your XMR.

The TXID is cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d

The amount is 23.27533000 XMR

The date was 4/17/2017

The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

Riker

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.
NXT Core Dev
Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651

neca

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.

I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

Riker

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.

I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.
NXT Core Dev
Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651

neca

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.



I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.

Yes is this correct description. And I was send Bter this informations. 
Apr 20, 09:35 CST

Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc

And Bter need now  screenshot of the payment record from the sending side.  And this information shapeshift not want to send me. Help why?

Riker

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.



I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.

Yes is this correct description. And I was send Bter this informations. 
Apr 20, 09:35 CST

Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc

And Bter need now  screenshot of the payment record from the sending side.  And this information shapeshift not want to send me. Help why?

Please PM me:
The ShapeShift ticket number and the content of your discussion
The BTER ticket number and the content of your discussion
I'll see if someone around here has good contacts with them and can somehow get this resolved.
NXT Core Dev
Account: NXT-HBFW-X8TE-WXPW-DZFAG
Public Key: D8311651 Key fingerprint: 0560 443B 035C EE08 0EC0  D2DD 275E 94A7 D831 1651

neca

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.



I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.

Yes is this correct description. And I was send Bter this informations. 
Apr 20, 09:35 CST

Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc

And Bter need now  screenshot of the payment record from the sending side.  And this information shapeshift not want to send me. Help why?

Please PM me:
The ShapeShift ticket number and the content of your discussion
The BTER ticket number and the content of your discussion
I'll see if someone around here has good contacts with them and can somehow get this resolved.

OK Shapeshift ticket - 17 - I have to write all content hier?
     Bter  tiskets   30

neca

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The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.



But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.



I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.

Yes is this correct description. And I was send Bter this informations. 
Apr 20, 09:35 CST

Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc

And Bter need now  screenshot of the payment record from the sending side.  And this information shapeshift not want to send me. Help why?

Please PM me:
The ShapeShift ticket number and the content of your discussion
The BTER ticket number and the content of your discussion
I'll see if someone around here has good contacts with them and can somehow get this resolved.

Shapeshift 17 tiskets.

Good day
 
I need this information. 
 
Bter Support (bter)
Apr 26, 09:55 CST

Dear neca

Would you please provide the screenshot of the payment record from the sending side, instead of the screenshot from explorer?

Thank you

 

Send me please it.

______________________________________________________________
> Od: "Rich (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:52
> Předmět: [ShapeShift] Re: No transaction please help me.
>
##- Please type your reply above this line -##
Hi, ShapeShifter! We have responded to your request!
Your request (34390) has been updated. To add additional comments, reply to this email.
Rich   
Rich (ShapeShift)
Apr 20, 1:52 PM MDT

TXID from ShapeShift to Bter was ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 .

The TXID of the deposit you made into shapeshift was cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d .
Best,
Rich
Crypto Specialist

 
 
neca   
neca
Apr 20, 1:48 PM MDT

And please for ID transaction from shapeshift to Bter do you may send me? Please for nxtportal.
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:23
> Předmět: [ShapeShift] Re: No transaction please help me.

 
neca   
neca
Apr 20, 1:38 PM MDT

Question where is write from link
 
https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 <https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1> adrres 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj       for send depozite to Bter I dont see. Thank you______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:23
> Předmět: [ShapeShift] Re: No transaction please help me.

 
neca   
neca
Apr 20, 1:31 PM MDT

OK so why you send my NXT from this  NXT-Y7YC-9QQV-ZPPU-48XBB 
 
  to   NXT-W3MP-U847-GPSZ-EW7V7.
 
And  From which account  sent my XMR to Bter because from NXT-Y7YC-9QQV-ZPPU-48XBB was not.
 
Please
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:23
> Předmět: [ShapeShift] Re: No transaction please help me.

 
Alex   
Alex (ShapeShift)
Apr 20, 1:23 PM MDT

Hi Neca,

That TXID is for the incoming deposit. You shifted NXT to XMR. The TXID I sent you was for the outgoing transaction:

https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1
Alex
Crypto Specialist

 
 
neca   
neca
Apr 20, 1:21 PM MDT

NONONO
 
Your TXID is fake
 



Megan (ShapeShift)
Apr 21, 1:59 PM MDT

Neca,

I have contacted their support team. I'll let you know when I hear back.
Thanks,
Megan
Director of Customer Support

neca   
neca
Apr 20, 10:27 PM MDT

Megan
 
No problem        and also my Bter account is login neca.
 
support@mail.bter.com support+id36131@bter.zendesk.com
 
support+id35193@bter.zendesk.com
 
 
Please help me I wait   long time . This is my money.
 
Thank you
 
Best regard neca
  ______________________________________________________________
> Od: "Megan (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 23:13
> Předmět: [ShapeShift] Re: No transaction please help me.

Megan   
Megan (ShapeShift)
Apr 20, 3:13 PM MDT

Neca,

Can you please send me the support email I can use to contact Bter?
Thanks,
Megan
Director of Customer Support

neca   

neca

  • Full Member
  • ***
  • Offline Offline
  • Posts: 108
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  • Karma: +5/-3

The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.



I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.

Yes is this correct description. And I was send Bter this informations. 
Apr 20, 09:35 CST

Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc

And Bter need now  screenshot of the payment record from the sending side.  And this information shapeshift not want to send me. Help why?

Please PM me:
The ShapeShift ticket number and the content of your discussion
The BTER ticket number and the content of your discussion
I'll see if someone around here has good contacts with them and can somehow get this resolved.


Section comunication 2 with Shapeshit.

neca
Apr 20, 2:34 PM MDT

Hy
I send 20 email Bter but their ansver transaction not.
 
Please send you email to support Bter and spek with him for me problematic. I dont no whats i have to write. I dont cryptospecialist.
I dont no how have to bter identifikations transactions.
 
I send NXT from NXTvallet on exchange XMR account Bter and now I dont have money. Why. You speak that corect and Bter no corect and what have to make?
 
When send you mesage profesional maybe bter send depozite because you are profesional identific transaction.
 
Please help me I wil wait long time.
 
Thank you
______________________________________________________________
> Od: "Megan (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 22:21
> Předmět: [ShapeShift] Re: No transaction please help me.

Megan   
Megan (ShapeShift)
Apr 20, 2:21 PM MDT

Hi there,

You are welcome to CC megan@shapeshift.io when you email Bter. We are happy to help you solve this issue by speaking with them. We have successfully transmitted the funds. We can not refund or return any money. Your exchange has been finalized.
Thanks,
Megan
Director of Customer Support

neca   
neca
Apr 20, 2:13 PM MDT

HM
 
Please do you may send mesage on support Bter for my problematic?
 
You are specialist please help me vith problem. 3 days and Im dont have money. I was transaction on NXTWallet i think that wil be good but no i see that i dont have NXT and also XMR. You speak that transaction corect and Bter that transaction no.
 
Help me please do you may send mesage on support Bter for me?
 
Thank you very much
______________________________________________________________
> Od: "Rich (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:52
> Předmět: [ShapeShift] Re: No transaction please help me.

Rich   
Rich (ShapeShift)
Apr 20, 1:52 PM MDT

TXID from ShapeShift to Bter was ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 .

The TXID of the deposit you made into shapeshift was cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d .
Best,
Rich
Crypto Specialist

neca   
neca
Apr 20, 1:48 PM MDT

And please for ID transaction from shapeshift to Bter do you may send me? Please for nxtportal.
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:23
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 20, 1:38 PM MDT

Question where is write from link
 
https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 <https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1> adrres 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj       for send depozite to Bter I dont see. Thank you______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:23
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 20, 1:31 PM MDT

OK so why you send my NXT from this  NXT-Y7YC-9QQV-ZPPU-48XBB 
 
  to   NXT-W3MP-U847-GPSZ-EW7V7.
 
And  From which account  sent my XMR to Bter because from NXT-Y7YC-9QQV-ZPPU-48XBB was not.
 
Please
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:23
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 20, 1:23 PM MDT

Hi Neca,

That TXID is for the incoming deposit. You shifted NXT to XMR. The TXID I sent you was for the outgoing transaction:

https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1
Alex
Crypto Specialist

neca   
neca
Apr 20, 1:21 PM MDT

NONONO
 
Your TXID is fake
 
 
The TXID is cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d <http://nxtportal.org/transactions/cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d>  is fake.
 
 
 
 
 
TXID is wrong because Bter can not see him because the money did not come. They could not go to another account. You dont send to My Bter. You send the other account. this   NXT-W3MP-U847-GPSZ-EW7V7
 My money not leave from this account.
 
TXID cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d <http://nxtportal.org/transactions/cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d> is fake. My money still camper this
NXT-W3MP-U847-GPSZ-EW7V7   Why error.
 
Please send me back   my 28500 NXT  on this account     NXT-RLJ9-GTJ9-ETJH-FBDX5    because your exchange transaction was not.
 
Thank you.
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 21:15
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 20, 1:16 PM MDT

The TXID is cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d <http://nxtportal.org/transactions/cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d>
 

 
 
 
 
TXID is wrong because Bter can not see him because the money did not come. They could not go to another account. You dont send to My Bter. You send the other account. this   NXT-W3MP-U847-GPSZ-EW7V7
 My money not leave from this account.
 
TXID cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d <http://nxtportal.org/transactions/cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d> is fake. My money still camper this
NXT-W3MP-U847-GPSZ-EW7V7   Why error.
 
Please send me back   my 28500 NXT  on this account     NXT-RLJ9-GTJ9-ETJH-FBDX5    because your exchange transaction was not.
 
Thank you.

______________________________________________________________
> Od: "Rich (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 20:10
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 20, 1:15 PM MDT

Hi Neca,

We have all the information already. You need to pass this information on to bter.com now. There is nothing more we can do since everything was completed successfully on our side and we sent the funds to the XMR address you specified.

Please continue to reach out to bter.com

Sincerely,
Alex
Crypto Specialist

neca   
neca
Apr 20, 12:32 PM MDT

This is information a
Timestamp17-Apr-2017 08:48:03Height1267002 / 4911 confirmation(s)Block ID17410340290720099923Amt + Fee28'500 + 1 NXTSenderNXT-RLJ9-GTJ9-ETJH-FBDX5Recipient NXT-Y7YC-9QQV-ZPPU-48XBB

______________________________________________________________
> Od: "Rich (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 20:10
> Předmět: [ShapeShift] Re: No transaction please help me.

Rich   
Rich (ShapeShift)
Apr 20, 12:10 PM MDT

Hello,

Here is the information regarding our transfer of funds from our system to Bter. Hopefully this will provide what they need to locate and recover your XMR.

The TXID is cb2b5715bfacc394309427ee383219c24da22b65d0e31ca2aa7877e28e71659d

The amount is 23.27533000 XMR

The date was 4/17/2017

The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please reach out if you have any further questions.

Best,
Rich
Crypto Specialist

neca   
neca
Apr 20, 12:04 PM MDT

Questin from which adress account you send to Bter 23.27533000 XMR. Bter could see the bill. In the all transaction. Thank you.
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 19:18
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 20, 11:29 AM MDT

When I write on this link XMR adress
Check which outputs belong to given Monero address and viewkeyFor RingCT transactions, outputs' amounts are also decoded
Note: address and viewkey are sent to the server, as the calculations are done on the server side

And push Decode outpush  platform write this   Viewkey not provided Whats is it.

______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 19:00
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 20, 11:18 AM MDT

Neca,

The most important line is the below:
'Tx hash: ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1'

This is the TXID. Bter should be able to match this TXID to the one in their records to confirm they have the funds.

Sincerely,
Alex
Crypto Specialist

neca   
neca
Apr 20, 11:15 AM MDT

Please
Which of those lines on this page is important to me, I do not know it
 
https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 <https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1>
 
 
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 19:00
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 20, 11:00 AM MDT

Hi Neca,

I've provided all the information I can at this point. That's really all I can do. Can you get them to confirm that 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj is their address?

The funds were sent there. As you can see here:
https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1

You will have to keep reaching out to bter.com with the information I provided. This is a wallet /exchange issue. This is not a ShapeShift issue.

Again, please reference the below information:

The TXID for this was: ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1
We sent the funds to this XMR address: 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj
It was for exactly 23.27533000 XMR. Here is the timestamp in UTC when this was completed: 4/17/2017 6:52:12

Sincerely,

neca

  • Full Member
  • ***
  • Offline Offline
  • Posts: 108
    • View Profile
  • Karma: +5/-3

The address the XMR was sent to was 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

Please what should I do?   Anyone who changes nxt to XMR can have this problem. OK.

But who gave ShapeShift the XMR address 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj ?
If you did, you should have the XMR wallet or private key which owns this address.



I entered an address for shapeshift into the NXT wallet. The address is good. Betr wants the outbound side payment screen but that does not want to give me a shapeshift.

I have all entered correctly and yet money is gone, why. One party claims transactions ok and the other not ok.
And now I have to guess why I did not do anything wrong. It is not my fault. >:(

I think I understand what happens now, you used the ShapeShift integration page from inside the NXT wallet to exchange NXT to XMR.
In the "Withdrawal Address" you specified the address of the BTER XMR wallet.
Since XMR is hiding information about its transactions, BTER cannot verify that this transaction was really sent to your address.
IS this a correct description?

I think what you need to do is:
1. Ask ShapeShift for an official confirmation that the XMR transaction to the BTER address you provided during the exchange was issued by them in response to the 28500 NXT transaction you sent them (this confirmation should include the XMR transaction id since XMR addresses are somehow hidden)
2. Add proof that you own the original NXT address by signing a token from this address
Hopefully, this should be enough for BTER as a proof that you own these XMR and credit it to your account.
If not, explain that you don't have a screen print and ask them what would be considered a proof.

Yes is this correct description. And I was send Bter this informations. 
Apr 20, 09:35 CST

Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc

And Bter need now  screenshot of the payment record from the sending side.  And this information shapeshift not want to send me. Help why?

Please PM me:
The ShapeShift ticket number and the content of your discussion
The BTER ticket number and the content of your discussion
I'll see if someone around here has good contacts with them and can somehow get this resolved.


Section with shapeshift 3

neca   
neca
Apr 20, 10:47 AM MDT

I dont no whats have make for me money. Bter answer that dont see transaction that did not take place.
 
HORRIBLE. WELCOME TO YOU IN CONTACT WITH YOU?
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 18:31
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 20, 10:31 AM MDT

Hi Neca,

Given the privacy mechanisms of XMR, the explorer does not display the amounts. The TXID mainly functions as proof that the funds were indeed sent. This is useful to compare to the TXID that bter has to the one we have: ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1

To reiterate, we sent the funds to 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj. If that is a Bter address then they have the funds.

I highly recommend reaching out to them again to explain the situation. Everything was completed successfully on our side. We sent the funds to the provided address, however there was no payment ID included so it is likely that the funds are sitting in their master XMR address.

Sincerely,
Alex
Crypto Specialist

neca   
neca
Apr 20, 10:19 AM MDT

This dekode no In the blockchain dont see transaction
 
When give adres for send XMR I see zero XMR
 
 
https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 <https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1>
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 16:55
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 20, 10:05 AM MDT

Answer from Bter   
 
 
The transaction does not appear. This is not evidence**lbitcoin VIP-0:Check it in the direction above ... just put the point in space______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 16:55
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 20, 9:19 AM MDT

Hi Alex
 
I will send on the Bter and after ansver form bter send you.
 
Best regard Neca
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 20.04.2017 16:55
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 20, 8:55 AM MDT

Hi Neca,

The TXID for this was: ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1
We sent the funds to this XMR address: 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj

It was for exactly 23.27533000 XMR. Here is the timestamp in UTC when this was completed: 4/17/2017 6:52:12

Let us know if you need any other information.

Sincerely,
Alex
Crypto Specialist

neca   
neca
Apr 20, 5:26 AM MDT

Please help me Bter send this mesage.
 
 
 
Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc
 
Thank you
 
Please copy and paste the payment record for the XMR .
Thank you
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 19.04.2017 18:01
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 19, 10:28 PM MDT

Please help me Bter send this mesage.
 
 
 
Please provide the payment record from the sending side ,including the txid, amount, date, addess ,etc
 
Thank you
 
Please copy and paste the payment record for the XMR .
Thank you
______________________________________________________________
> Od: "Cameron (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 19.04.2017 19:16
> Předmět: [ShapeShift] Re: No transaction please help me.

neca   
neca
Apr 19, 11:25 AM MDT

Ok this is horrible with Bter. It was finished me transaction on Bter and dan I wil closed account Bter. Bter is fake. But stil I dont have money. I have to fight with Bter.
______________________________________________________________
> Od: "Cameron (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 19.04.2017 19:16
> Předmět: [ShapeShift] Re: No transaction please help me.

Cameron   
Cameron (ShapeShift)
Apr 19, 11:16 AM MDT

Hey there,

Sounds good. Let us know if we can help further.

Cheers,
cameron
neca   
neca
Apr 19, 11:12 AM MDT

Ok I send mesage on Bter com. I wil comunications for you on this transaction. See you later.
______________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 19.04.2017 19:01
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 19, 11:01 AM MDT

Hi Neca,

We sent the XMR to the withdrawal address you provided 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj. You did not include a payment ID with this transaction which is why it is not showing up in your wallet. Bter.com has the funds now.

You will need to reach out to Bter.com support about this. Here is a link to their support:
http://support.bter.com/hc/en-us/requests/new

You can tell them that ShapeShift completed the transfer successfully but that no payment ID was included.

Let us know if you have any questions about this.

Sincerely,
Alex
Crypto Specialist

neca   
neca
Apr 19, 10:55 AM MDT

No MONERO deposite
 
Wallet Bter.com
 
 
 
 
Monero XMR0.0000000.0000000.0000000.00Deposit <https://bter.com/myaccount/deposit/XMR>    Withdraw <https://bter.com/myaccount/withdraw/XMR>   
 
 
 
 
And this is from your https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1
 
 
 
xmrchain.net & Explore.Moneroworld.com & monerotools.i2p <https://xmrchain.net/>(no javascript - no cookies - no web analytics trackers - no images - open sourced)Mine on xmrpool.net <https://www.xmrpool.net/> to support the hosting of this block explorer and other services of MoneroWorld!Check out the Open Node Directory <https://www.moneroworld.com/>i2p mining route available at: vkohxr7ealm23uacawcjpbxi3smas2wajr5ne6sgmmw42ygvjikq.b32.i2pGo to the Testnet Explorer <https://testnet.xmrchain.com/> Tx hash: ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1 <https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1>Tx public key: c7573c676a68e3b9d33bfd194026bdcaf54e32f74262b915f382c2db67a36762Block: 1290301Timestamp [UCT]: 2017-04-17 06:54:30Age [y:d:hms]: 00:002:09:50:54Fee: 0.016424720000Tx size: 12.9443 kBChecking which outputs belong to the given address and viewkeyaddress: 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdY
pBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyjviewkey: 44044c1efc68eaab4d3b44950f0ddebb5730438c6f19fc77f57b6abc594061c0Outputs (2)output public keyamountoutput match?00: 3e71a3c4336d984636e3199a1484a1aec1b2a444b2264d875f1d348902eb3c18?false01: c425d45360676447a98b4ad12f28ec6836134b5c700a975c2e7ab94f2ec011de?falseSum XMR from matched outputs (i.e., incoming XMR): 0.000000000000
source code <https://github.com/moneroexamples/onion-monero-blockchain-explorer> | explorer version: 2017-03-04-a820249 | monero version: 0.10.2.1-releaseFalse and monero zero on acconut.
 
I dont have money.
 
 
_____________________________________________________________
> Od: "Alex (ShapeShift)" <support@shapeshift.io>
> Komu: neca <neca0@centrum.cz>
> Datum: 19.04.2017 18:01
> Předmět: [ShapeShift] Re: No transaction please help me.

Alex   
Alex (ShapeShift)
Apr 19, 10:01 AM MDT

Hello Roman,

I am seeing that this exchange was successfully completed and shifted from NXT to XMR as seen here:
https://xmrchain.net/tx/ab8c34b8ddaa3b9faa94875efbe73cd1e533b2877eb55b32d789d0c0cbf0e2a1

If you check your XMR wallet you should be able to see that TXID I sent you. This can be used to verify that the funds were indeed sent.

In addition to making sure your client is updated, I am noticing that you did not include a payment ID on the outgoing XMR transaction. We sent the funds to 47CunEQ4v8FPVNnw9mDgNZeaiSo6SVDydB3AZM341ZtdYpBYNmYeqhh4mpU1X6RSmgBTfC8xqaAtUGC2DArotyaKSz1LJyj without a payment ID. If the wallet provider you are using requires a payment ID, you may will need to reach out to them to retrieve the funds and/or investigate further. Exchanges and third party wallets typically require payment IDs for all incoming transactions. If you are using one of these, it is likely that this is the cause of the error.

Please let us know if you are still experiencing issues with this order.

Sincerely,
Alex
Crypto Specialist

neca   
neca
Apr 18, 11:07 PM MDT

Dear sir/ madam
 
Help me
 
Please Yesterday I wanted to buy from this account from NXT to monero and send the amount to Bter. However, the transaction did not take place and I have neither NXT no MONERO exchanged. Please send NXT 28500 back to this account. NXT-RLJ9-GTJ9-ETJH-FBDX5
 
Description of a strange transaction here.
 
 
 
the following transactions:
10719601474768677835 sender NXT-RLJ9-GTJ9-ETJH-FBDX5 recipient NXT-Y7YC-9QQV-ZPPU-48XBB then
3940351479125151300 sender NXT-Y7YC-9QQV-ZPPU-48XBB recipient NXT-W3MP-U847-GPSZ-EW7V7
 
 
On this account  NXT-W3MP-U847-GPSZ-EW7V7 me 28500 NXT camper. No send on me Bter account.
 
Please send me back on this 28500NXT on me acount NXT-RLJ9-GTJ9-ETJH-FBDX5.
 
Thank you very much.
 
Best regard. Roman


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