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Google Authenticator Error singapore
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Author Topic: Google Authenticator Error  (Read 2505 times)

surgeo

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Google Authenticator Error
« on: June 09, 2017, 04:43:35 pm »

When scanning the 2FA Code Google Authenticator on my android phone gives me this error "Key not recognised".
I'm using Authenticator for other sites and it works fine. What can be done to activate 2FA on my online wallet?
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xcefkevin

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Re: Google Authenticator Error
« Reply #1 on: June 09, 2017, 07:57:16 pm »

I'm having the same problem. Thanks!
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VanBreuk

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Re: Google Authenticator Error
« Reply #2 on: June 13, 2017, 08:34:46 pm »

Yes, it seems something is not working properly in new 2FA setup after the last fixes for registrations... reporting for developers to look into it.
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surgeo

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Re: Google Authenticator Error
« Reply #3 on: June 14, 2017, 01:17:36 am »

This is very important, I'm surprised it has not been fixed already  :-[
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VanBreuk

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Re: Google Authenticator Error
« Reply #4 on: June 14, 2017, 09:34:41 am »

This is very important, I'm surprised it has not been fixed already  :-[

The MyNxt developer left the project and it took some time to find new developers with the skills and trust level required to intervene in the wallet. Recently a hired developer fixed the most critical issue (MyNxt registration code needed updates) and now this is in the top of the list. It should be addressed as soon as possible.
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surgeo

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Re: Google Authenticator Error
« Reply #5 on: June 14, 2017, 02:04:02 pm »

This is very important, I'm surprised it has not been fixed already  :-[

The MyNxt developer left the project and it took some time to find new developers with the skills and trust level required to intervene in the wallet. Recently a hired developer fixed the most critical issue (MyNxt registration code needed updates) and now this is in the top of the list. It should be addressed as soon as possible.
Thank you for the fast reply  :)
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VanBreuk

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Re: Google Authenticator Error
« Reply #6 on: June 25, 2017, 08:34:05 pm »

The Google Authenticator setup for the MyNxt wallet has been fixed. Users who registered in the last weeks will now be able to configure 2FA for their account normally.
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surgeo

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Re: Google Authenticator Error
« Reply #7 on: June 25, 2017, 09:49:25 pm »

The Google Authenticator setup for the MyNxt wallet has been fixed. Users who registered in the last weeks will now be able to configure 2FA for their account normally.

Thanks tested and working perfectly   :D
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diegotco

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Re: Google Authenticator Error
« Reply #8 on: October 02, 2017, 05:43:59 pm »

The Google Authenticator setup for the MyNxt wallet has been fixed. Users who registered in the last weeks will now be able to configure 2FA for their account normally.

What about user who recently can't login using the 2FA. How can I solve this? I need to reset my 2FA because some months ago I had to reset my phone :(

Thanks in advance
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VanBreuk

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Re: Google Authenticator Error
« Reply #9 on: October 10, 2017, 10:40:31 pm »

The Google Authenticator setup for the MyNxt wallet has been fixed. Users who registered in the last weeks will now be able to configure 2FA for their account normally.

What about user who recently can't login using the 2FA. How can I solve this? I need to reset my 2FA because some months ago I had to reset my phone :(

Thanks in advance

Your case has already been addressed, but if anyone else has the same problem please send me a personal message and we'll look into it.
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