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Author Topic: Password recovery issues  (Read 301 times)

tempUser

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Password recovery issues
March 05, 2017, 01:57:25 pm

Hi all,

Today I was trying to recover a password for my account. I did not receive the reset email, despite requesting it a few times.
Registering this new account went without problems.

My guess would be that the recovery email is not sent. Of course Ive looked in spam/junk folders as well.

There is not much I can do to analyse what is going wrong, but Im eager to help in testing a potential fix :)

Regards,

Bik

VanBreuk

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Re: Password recovery issues
March 07, 2017, 12:02:49 am

Hello,

thanks for reporting nicely and sorry that you had issues to recover your password.

Although as you say the forum mailer is working normally, password recovery emails do fail sometimes. I suspect this happens because some mail providers bounce them away, so we'll check with the nxtforum.org domain holder in case nameservers configuration is needed to make the nxtforum emails completely kosher.

But for anyone like you who needs a password reset and the system won't deliver, contact me by PM and we'll sort it out.

Regards,

vanbreuk
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tempUser

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Re: Password recovery issues
March 07, 2017, 08:17:35 pm

That might very well be the case. I'm on the @live servers, good chance they bounce some emails, (falsely) flagging them as spam.

Would be great if you could look into it, as I expect more users will experience this issue if the fault turns out to be in the email format.

I will PM you with the details of my account, hoping we can figure out another recovery solution.

When that is resolved, I'll delete this temporary account :).

Thank you for your reply and assistance!
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